Vizio - Page 2

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14 reviews & complaints.

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14 Months Then Poof
Posted by on
Great unit, good color and sound. That is right until it went dark with no hope of repair. Called in on service line. Cost of repair is greater than a new one.

Guess which brand I won't be buying.
     
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Anonymous on 2011-03-10:
This surprises me. We have two flat screen Vizio TV's that have been in use for 4-5 years. Have not had one problem with either of them. One was even shipped from Connecticut via UPS.

I hope this is not a trend for Vizio. Thank you for the post.
tamian on 2011-04-01:
Just for fits and giggles, I took the unit to a local repair shop. Bad power supply. Repair cost would indeed be more than a new unit.
leblancr on 2012-11-09:
Any machine or appliance can have failures. Just because your Visio's power supply failed after 14 months is not a reason to think this is typical of the brand. More likely, you were just unlucky with this one. The same thing could happen to any brand TV.

However, it is surprising and disappointing that replacing a power supply would cost more than a new TV. I have replaced power supplies over the years in at least two computers, and my wife's iMac is at the Apple Store right now because its power supply failed.

With highly integrated devices like all in one computers, laptops and TVs the components like power supplies are usually unique to the model and need to be replaced with the exactly correct unit. In a more generic device like my tower PC, I could replace a power supply at relatively low cost with any number of 3rd party units that are compatible.

If a TV is so highly integrated that the power supply just comprises a set of components on the same circuit board with everything else, repair may become more expensive.
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Vizio Went Fizzzio.... Ba Ba Boom!
Posted by on
Our Vizio VP322 is 19 months old, turn it on via remote, you get off/on/off/on/onnnnn no off/on comin on, one more time "ON" we got a winner! Called Vizio the Representative was an absolute genius, stated it was our "power supply board". Tell me this folks, how often can you call tech support, describe as I just did and WHAM they know the problem??? Guess the high tech folks at VIZIO have a clue? Don't decide based on my review, try searching internet, "type VIZIO VP322 Problems"... Standby and you will be amazed how popular they are. Then be fair try another search engine "type Vizio VP322 power supply board"... Boom you got a winner? Ohhhh by the way the folks at Vizio suggested that we go to several internet sites to buy a replacement part, stated they were inexpensive, right? Wrong!

Wonder if the average joe could get the living _iss shocked out of them by touching the wrong area with a screw driver??? My guess is YES! Has electric will make you shine! Would not think it is a good idea for the average joe to attempt this one.... So, off ya go no more Vizio for me-"O"!
     
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Vizio 32" TV died after owning less than a year
Posted by on
We bought a Vizio VP322 last year. After having the TV less than a year, it died. (We woke up one morning, tried to turn on the TV and it was dead. There had been no storms, so we knew it wasn't a power surge problem.) We tried to take it back to Walmart for an exchange, but management refused, stating that they did not accept returns or exchanges after 90 days. Frustrated, we turned to Vizio, only to find out that they will cover the labor cost of a repair (if the unit is less than a year old) but not the parts. What??! I have researched and discovered that many Vizio owners have had the same problem.

I would think that Vizio would cover the parts as well since they have to be aware that many of the components of these units are defective.

Signed...an unhappy customer!
     
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Anonymous on 2009-03-16:
I've never had a tv last for only a year. For such an expensive item I would expect it to last for many years. Have you tried to negotiate the price of the parts? Maybe you can get in touch with someone a little more sympathetic. I know it is not much consolation, but the labor charge (which they are covering) is generally more than the price of the parts.
Anonymous on 2009-03-16:
JohnInSoCal--Good answer. It must be a frustrating experience to have something that expensive break down in such a short time. But, if it's not too much, I would go ahead with the repair (unless it is a major part). You may still get several good years out of the tv.
Starlord on 2009-03-16:
Do you know anything about electronics? You know, a storm is not the only cause for a power surge. Even more detructive is a power drop, where power can drop by as much a 15 to 20 volts. Also, where did you get your information on defective parts? Do you really think that any manufacturer is going to knowingly use defective parts? I would suggest instead of you deciding what the problem is, you have a professional electronics service person examine the set. That is like going to the doctor and telling him you have the disease that was on House, MD last night. Self-diagnosis of electronics problems is just like self-diagnosis of physical illness. You do not have the education in that field to be truly accurate
Anonymous on 2009-03-16:
Very helpful, Starlord!!
Anonymous on 2009-03-16:
BA Star. I agree that most people either underestimate or are unaware of the devastation that low power can cause. If you suspect that low voltage is a problem, you can demand that the power company put a meter on your line that will track voltage over a period of time. If it turns out to be a problem, they may be liable for damage to your electronics and appliances.

Hey John, LTNS!
Anonymous on 2009-03-16:
I have one of these Vizio's,Its coming up on a year I believe..Stay tuned
Anonymous on 2009-03-16:
A new board costs about $145 but they have two boards and one would need to know which board went out. I have two 32" Vizio sets. Had them for over two years. They are the VX models. I found out that the VC, VW & VP models are specially made for Wally World & Costco. That would explain why they are sold cheaper than at a big box store. They don't have all the bells & whistles that the standard models have. But the circuitry is supposed to be the same. However, electronics should be connected to a good surge/spike protector. Most people simply buy a power strip that only provides overload protection. Those are useless against a surge or a spike.
lobo65 on 2009-03-16:
Even assuming that lightning, or a power drop was the cause,that's why you need a good surge supressor. You don't have to pay the ridiculous markup price for one from Monster Cable though. There are plenty of good ones for a decent price from sites like Amazon, J&R, etc.

Pay attention to how many joules of protection you are buying. You'll want at least 1300-2000+ for a home theater suppressor.
Anonymous on 2009-03-16:
Some places need a 'line conditioner' which is a bit jazzier than a surge protector (a true surge protector will drop out with a surge only). With TVs costing as much as they do now, it's a good investment. Not a bad idea to have an electrician check the supply with a recording DVM for 1-2 days.
Soaring Consumer on 2009-03-16:
Your product should be covered for a minimum of one year and they should not even partially deny warranty repair for what is very likely to be a manufacturing defect.

As quoted from their website:
"VIZIO displays purchased new from an authorized VIZIO U.S. reseller and that are used in the fifty (50) United States or Puerto Rico are warranted to be free from manufacturing defects in materials and workmanship for one (1) year from the date of the original retail purchase. If the display fails to conform to this limited warranty, VIZIO will, at its option and sole discretion, repair or replace the display."

Here is the problem - the part that says "at its option and sole discretion". Doesn't it make sense to them that a TV should last longer than a year and that you are entitled to a replacement or a free repair?

Sue them in small claims court for the purchase price if they continue to refuse to repair or replace the television free of charge.
Alain on 2009-03-16:
Good advice from all.
squirps on 2012-12-03:
What you need to know is this: In the mid to late 2000's a manufacturer in Taiwan knowingly manufactured and sold millions (yes, millions) of sub-par capacitors that made their way into many electronic devices, including TVs. The reason your TV won't turn on (I am almost certain) is because you have a bad capacitor(s) and it/they will no longer charge properly.
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Do Not Buy Vizio TV
Posted by on
CALIFORNIA -- Purchased a Vizio 42 in TV. Went black, under warranty. Took many calls just to contact service. Schedules an on site repair person. Called when repair person never arrived. Vizio canceled appointment without telling me.

Rescheduled date for the following week. This time called to cancel again and rescheduled another date. Repair service too busy repairing Vizios had to reschedule another date. Still waiting.

Purchased TV from Costco. Disappointed that Costco did not step in and demand better service for its customers.
     
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MDSasquatch on 2010-07-07:
Did you call the COSTCO number they provided you when you bought the tv? They should have given you a business card full of information.
Anonymous on 2010-07-07:
I have two Vizio TV's and am very happy with them....
MRM on 2010-07-07:
Steve, I have sent you IM regarding your EVO.
Anonymous on 2010-07-07:
thanks for the info MRM...I'll have to check into it.

Helpful on 2010-07-07:
Vizio is a tier 3 brand name which seems to be good value. The problem with this and other tier 3 brands within the market is that the service is terrible if you run into problems.

Best of luck. Let us know if the problem ever gets resolved. If you come to the conclusion that you're just as well off buying a different TV, invest in an OEM brand. The parts used and the service is generally much better.
samlucy on 2010-07-09:
Same here 42 Black Screen of Death
Both Vizio and Costco do not give a hoot

No more of either
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