Cancel Vonage the Easy Way
After reading the horror stories on the web, I admit I was ready to go toe to toe with Vonage to get my account cancelled. However, a little upfront work on your end and it is as easy as pie. I thought ... read full review11 Replies - Latest reply on 12/14/2011
LAKE WORTH, FLORIDA -- This company is the pits in terms of customer service. I signed up on Jan 10, 2006 with the understanding that they would port my land line telephone number to Vonage within 5-10 days. After 20 days, ... read full review16 Replies - Latest reply on 03/21/2009
Vonage 30 Free Trial Fraud
Vonage’s 30 Day free trial Fraud
On April 14, 2008 I called Vonage’s 800 number to sign up for their Unlimited Local & Long Distance calling (Premium Unlimited Plan) for $24.99 per mo. which included ... read full review3 Replies - Latest reply on 05/22/2008
Vonage is a RIP-OFF!
I am so furious with Vonage. I signed up for their service on April 23, a few weeks later I recieved their equipment, within that few weeks, I have recieved emails stating that my phone number is in ... read full review6 Replies - Latest reply on 01/24/2009
Vonage Phone Service Ripoff
So you want to switch to Vonage "The Indian Company". I initiated a change to Vonage on 9/9/07( They were open 24/7 right)!
1) The order was wrong. OK I'll deal with that.
2) Switched main # from ... read full review1 Replies - Latest reply on 09/14/2007
Vonage NOT unlimited
Vonage is not "UNLIMITED." It's 5000 minutes a month. I'm not saying its a bad deal but I called Vonage and asked them if there was any limit to the Int'l calling and I will quote what I was told, "Sir, ... read full review1 Replies - Latest reply on 02/11/2010
Beware: Sent To Collections
We tried Vonage and had multiple problems. Twice they sent out someone, and both times failed to fix the problems. We cancelled. We received an email from Vonage saying they were charging our credit ... read full review3 Replies - Latest reply on 03/17/2009
RENO, NEVADA -- What a hassle trying to get my service turned on. 30 days free ended up costing me $46.00 to start the service then $9.00 to transfer their number to my number then $39.00 to cancel. The huge hassle I got trying to cancel the service I never got started was worth every penny. The person I spoke to could not take no for an answer. I was on the phone for 1 1/2 hours telling her I did not want their phone service because the customer service I had already received was so bad and to please give me a cancellation number so I could send the equipment back. Make sure you never call these people and if you do I hope you have better luck than me.
4 Replies - Latest reply on 06/11/2007Add reply
Vonage - Fraud Company
I am having real issues with the company advertisement and customer service.
Summarizing the case, Vonage signed me with false and misleading advertisement of unlimited international calling. After ... read full review3 Replies - Latest reply on 02/18/2011
REDDING, CALIFORNIA -- I 1 week ago connected to Vonage in thought of saving money, not thinking at the time of the stress I would endure through this company, The order process went well I guess when you want money that is ... read full review3 Replies - Latest reply on 07/13/2012
HOLMDEL, NEW JERSEY -- [Name removed] (employee #22412) is a customer service “manager” at Vonage who reports directly to the office of the CEO (wow). This customer service office is located at Vonage Corporate 23 Main ... read full review9 Replies - Latest reply on 07/25/2006
Stay Away From VONAGE!!
I signed up for Vonage residential phone service on 2/6/06. Provided my Letter of Authoriztion (LoA) to Vonage on 2/25/06 - to enable them to transfer my Verizon phone number over to Vonage. On 3/22/06, ... read full review3 Replies - Latest reply on 05/11/2006
MAINE -- Vonage advertises that they do NOT have a contract. However, if you disconnect service within 1, possibly 2 years, you owe them a disconnect fee of over $40. This sounds like a contract to me.
4 Replies - Latest reply on 07/05/2007Add reply
Also, I've attempted to disconnect service on several occasions. You can NOT disconnect using the web site, and hold times often exceed 1 hour when calling customer service. When I FINALLY got through to a rep, they were VERY insistent on keeping me as a customer, even after informing them that I had set up service with another provider. They even offered me a 20% reduction on my monthly fee.
In the end, my service is finally disconnected.
I owe them approx $31 for the month of June, despite telling them I made NO CALLS and received NO CALLS (box wasn't even plugged in), and had been trying to disconnect all month.
Also owe them the disconnect fee.
They did, however, let me keep this now useless box. How sweet of them.
How Vonage Ruined My Life
PITTSBURGH, PENNSYLVANIA -- Vonage ruined my life, I am a disabled person in need of a good working telephone service for life sustaining support. Vonage called my home, and convinced me that I would save money. I had Comcast VoIP ... read full review5 Replies - Latest reply on 06/01/2006
HOLMDEL, NEW JERSEY -- I was denied refund and being charge 30 more days plus early termination fees after cancellation of services I did not use.
I requested service for this company, after receiving the box, I found out ... read full review3 Replies - Latest reply on 12/09/2012
I had Hughesnet internet several years ago and changed phone service to Vonage. The problem was that there was a delay when trying to use it. I've had this # a long time and it's for my business. If I just cancel I will have to redo my signs. Shirts. And business cards. Add reply