Vonage Sucks, and Here is Why
I ordered the Vonage VoIP system on March 16th. I was told by the sales-person that it would take 14-20 days before my cellphone number (Cricket) would transfer over so I wouldn't have to change numbers.
I ... read full review1 Replies - Latest reply on 04/25/2006
Vonage and Fraud
MIAMI, FLORIDA -- I live in Miami and I subscribed to Vonage in mid December and I ported my number from Bell South.
I bought the proper equipment and begin using the service with very irregular results.
Sometimes ... read full review1 Replies - Latest reply on 04/11/2006
Does not stand behind product
CHICAGO, ILLINOIS -- We've been a Vonage customer for over 1 year now. Up until now we have been pretty satisfied. Recently our phone stopped working. After wading through their customer service phone maze I finally got ... read full review8 Replies - Latest reply on 08/03/2008
You Can't Win with Vonage
POOLER, GEORGIA -- I decided to cancel my Vonage account on 8/14/08. What a hell! their CSR's are so rude, almost like talking to a wall at times and they have no clue what their job description means, unless that part ... read full review4 Replies - Latest reply on 09/24/2013
Fraudulent Company--Stay Away
MT. MORRIS, MICHIGAN -- I canceled my Vonage account on 6-7-06. I have proof of this. On 6-8-06, Vonage called me to confirm cancelation. On 6-8-06, I tried to call the representative back when I got home in the evening, ... read full review5 Replies - Latest reply on 07/29/2006
KILLEEN, TEXAS -- On May 30th, 2006; I received a Vonage promotional flyer in the mail and signed up for their 6 month 19.99 plan. On May 31st, 2006, I found my account debited $101.96 for services not received at all ... read full review8 Replies - Latest reply on 06/18/2006
PORTLAND, OREGON -- Don't bother with this service unless you don't already have free long distance through your cell phone or if you absolutely plan to keep this service for a very long time.
I was NOT informed verbally ... read full review2 Replies - Latest reply on 08/31/2008
Beware when disconnecting service! If you terminate your phone before 1 year of service Vonage will charge you $127. If you terminate before 2 years it's $39.
I just tried to cancel my service with ... read full review
Vonage Has Terrible Service
Hi, I was a Vonage customer for a year and had nothing but trouble. Hopefully someone will read this and will be saved the trouble and frustration I went through. When I signed up I was promised a ... read full review
Trying To Cancel
CENTENNIAL, GEORGIA -- I'm sure this will not be the first time you've heard this. I signed up with Vonage on a Saturday and allowed them to put $15.95 On my debit card. I thought they could put a phone line in my home which ... read full review18 Replies - Latest reply on 01/20/2008
Vonage Billing Scam
PITTSBURGH, PENNSYLVANIA -- I signed up for Vonage back in December of 2006 I researched them for a little while and thought it was a better deal than Comcast at the time.
So I went on the Vonage site and signed up. During ... read full review6 Replies - Latest reply on 08/17/2007
WESTERN PA, PENNSYLVANIA -- PLEASE READ THE ENTIRE MESSAGE......I have been a Vonage customer for 25 months. I had all kinds of trouble (dropped calls, static, echo, no service at all, etc) And, Vonage's customer service SUCKS!! ... read full review1 Replies - Latest reply on 01/03/2007
Horrible Customer Service
BATON ROUGE, LOUISIANA -- The customer service I received through Vonage has been a nightmare. I am a generally calm and friendly person, but the reps at Vonage pushed my blood pressure up and they really almost got a good ol' ... read full review2 Replies - Latest reply on 03/05/2013
Vonage had intermittent service for our phone, which was the reason we called their customer service. This by itself is not a big deal: we just wanted to cancel the service, because it wasn't reliable ... read full review1 Replies - Latest reply on 11/06/2010