Warrantech Extended Warranty Scam
BEDFORD, TEXAS -- Purchased my 2001 Isuzu Rodeo with 85k miles on 6/4/2007.
On 6/5/2007, the trans. went bad. Warrantech denied the claim because they claimed that the damage was "pre-existing"
Sure it was. But that's why I bought an extended warranty, everything about a used veh is pre-existing!!
5k Miles later, the motor goes bad-12/12/2007.
I file a claim with Warrantech, follow the contract stipulations and even have it worked on at their "recommended" repair facilities.
I am told that I need to authorize the mechanic to take off the valve cover and oil pan so that one of Warrantechs' inspectors can come by and assess the damage.
The internal parts of the motor are covered by metal shavings from the main bearing, and the mechanic verifies this.
The Warrantech inspector sees this and Warrantech then tells me that I need to authorize further tear down of the motor to the Failed bearing.
Also, the Warrantech adjuster told me that there is no guarantee that they will honor the claim, therefore, I could be responsible for the labor and garage fees.
I had no choice BUT to authorize the work at this point.
Finally, 3 weeks into the claim, the inspector shows up again, takes his pictures of the stripped motor, and leaves.
I speak to Warrantech and they tell me that they will pay for all but $500(approx) of the labor and time charges for this claim!? This stems directly from the (unnecessary) teardown of the motor. This teardown was performed at Warratechs behest. Now I am stuck with the bill.
I reviewed my contract carefully, and nowhere am I responsible for this one "Warrantech has authorized the repairs". I should only have to pay my $100.00 deductible. Plain as day at the very bottom of the contract. I escalate this and FINALLY find the company website and contact info(they don't advertise it)
I voiced my displeasure and asked for a response. Beck Philips emails me and tells me that since I authorized other work, that Warrantech won't pay for any of it.
No other work is being performed, she just assumed this. I provided the proof that THEIR repair facility's pricing and labor are on the level by showing them estimates for the exact same job, from different vendors here in town including the Isuzu dealership.
Becky then threw some numbers at me(apparently for labor and time) in regards to my claim, that didn't match anything that anyone at Warratechs claim team had previously told me? Becky's responses had deteriorated to semantics and doubletalk.
I am held to the wording of the contract, however, Warrantech does not operate by these terms.Instead, they never contact the customer,l operate behind closed doors and never tell/show how they come to decisions.
I can't believe that business practices like this still go on in the 21st century. There is much, much more to this claim, but it would take a lot more typing, and I'm sure you get the picture. I will sue Warrantech for loss of time, loss of use,just plain aggravation and fraud.
Warrantech also sells extended warranties on wheelchairs, home theater, electronics and more. They are one of the largest of their kind in America.
Circuit City, staples, office depot and more utilize Warrantech.