AUSTIN, TEXAS -- Warrantech Automotive is the bully on the block for automotive extended warranty companies. They are also the most obnoxious, difficult, rude group of individuals to be assembled in one company, with the exception of one employee appropriately named Angel.
First, they have a low-tech voice recognition program that makes it impossible to get through to a human on the 1st try. This is of course a deliberate tactic to soften you up and wear you down. Then you get an assortment of individuals who seem to have terminal boils on their butts that reflects in their hostile attitude towards you. You are interrupting and interfering in whatever else they are supposed to be doing, or this is another tactic.
If you think you understand your contract, think again. They elevate quibbling and weaseling to a level that would make Chinese negotiators look like simpletons. Once you have navigated through the minefield of their claims dept. and have a claim number, they then throw time wasting absurd roadblocks in the way of actually accomplishing a repair on your vehicle at the repair shop, all the while trying to wear you down and simply throw in the towel.
Tear-down authorization is their favorite tactic to discourage you further, try to nail them down on payment of tear-down cost and you will find it easier to do root canal surgery through your eardrum. If you finally manage to get claim approval and the repair is finished, be prepared to travel to your repair shop at the most inconvenient time to sign a completed repair order and hope that they actually pay.
They say they will fax credit card payment information within 3 hours but in years of dealing with them, it never happened and always required a second phone call and going through their voice mail mine field once again. But if you like frustration, aggravation, rudeness, and humiliating condescension, by all means buy one of their policies.
BEDFORD, TEXAS -- My husband and I recently purchased a new home. Not even three weeks after moving in the house, we got a leak in our master bath toilet. According to Warrantech our policy was on hold, so I called my realtor to get to the bottom of the situation and they tried to say that the policy hadn't been paid for, even after the check had been cleared. We even had a confirmation number and the policy should have been in full force. Well this all happened on October 22nd.
After numerous phone calls, we have been bounced around, jacked around and been fed line after line of crap! Well then these people have the nerve to tell me that we didn't get a home inspection, so the policy is on hold for 30 days. Well what does that mean? I have to wait 30 days before you will fix a leak? Are you flipping kidding me? Do you know how much damage that's going to end up being? My realtor, the seller of the house we bought realtor, and myself have been wasting hours of our life we will never get back, talking to their worthless customer service department as well as their worthless supervisors.
I am working so hard for this piece of crap company to just give me back the money paid for this warranty, so I can fix the damn problem myself. I can buy my own warranty from a different warranty company that actually does their job. Every time you call, they tell you they can't do this and that. Then they wanted a copy of our appraisal since we didn't have a home inspection so we did that still nothing is done. Meanwhile I have a gaping hole in my ceiling.
I am on a mission to spread the word about this very horrific company, their horrific service, their horrific claims process, their horrific business habits and the way that they are ripping customers off left and right. I will not rest until the whole world knows that this company is full of **. After further reading their warranty coverage, it outlines more of what they won't cover than what they will. The warranty is complete crap, NOTHING is covered. It's not even worth the paper that its printed on.
I want the money back from the warranty and I want to be done with these losers completely. I have never dealt with such a dishonest, crooked, business in all of my life and I hope they are wiped out of existence. If I had a chance to choose my warranty prior to it being purchased on my behalf by the seller of my house, I would have done the adequate research to know that this company comprised a bunch of crooks.
I will be damned if I sit back and let this leak continue to destroy my house for months on end, like I have seen other people deal with from this company. I will call every lawyer, BBB, and person I can even if I have to go to my congressman, I will. I am tired of companies like this thinking that they can take advantage of consumers and get away with it. NOwhere in their documentation does it require you to have a home inspection prior to the sale of a home to establish coverage.
Having a home inspection is not required prior to the sale of a home by state law. The bottom line is this company is full of ** when it's time to pay for repairs that should be covered! So finally I get in touch with someone who is supposed to send me a refund and surprise, surprise, they send the check to the wrong address. Here it is, almost December, and I still don't have a refund. What a worthless company! Wake up Warrantech - Rome fell and so can you!
BEDFORD, TEXAS -- In Oct. 2009, we reported repair needed for our TV purchased from Belmont TV and requested service from RepairMaster using our extended warranty. We were assigned authorization #**. We were told to schedule service with A1 Service. They picked up our TV and kept it for about 3 months before telling us that the TV could not be repaired. We had attempted to obtain a response from them on the status of our TV repair by calling several times, but never received a response.
We finally received notification from RepairMaster, stating that our claim would have to be reviewed after we notified them that the TV still had not been repaired, and that A1 had been unresponsive to our inquiries. RepairMaster told us that they would need to obtain a quote for comparable replacement from Belmont TV, where we purchased our TV. We contacted Belmont TV and they said that they had provided RepairMaster with an estimate to replace our TV with a $1999 Toshiba. They also stated that the quote had been sent by email to Olivia **.
We have contacted RepairMaster on several occasions, asking if we can obtain the offer to replace our TV. Repeatedly we have been told that information needs to be "entered in their system" before we will receive an offer. The last note was that they were waiting for additional information from Belmont TV.
Customer Service has not been responsive from RepairMaster. The typical wait time on a call is 15-30 minutes. I asked to speak to a manager and have never been transferred to one. I was told there was only one on the floor and no one available. Several times I was told that someone would call back, which never happened. There seems to be a general lack of interest in resolving our problem or providing any assistance.
They also give you the run around, saying they are waiting for someone else to document something or receive something but no progress is ever made to resolve the problem. I feel they have stolen the $399.95 we paid for this extended warranty and the TV we paid $3,499.88. We have been left with absolutely nothing for the money we spent, except frustration and dissatisfaction.
BEDFORD, TEXAS -- Purchased my 2001 Isuzu Rodeo with 85k miles on 6/4/2007. On 6/5/2007, the trans. went bad. Warrantech denied the claim because they claimed that the damage was "pre-existing". Sure it was. But that's why I bought an extended warranty, everything about a used vehicle is pre-existing!! 5k miles later, the motor goes bad -12/12/2007.
I file a claim with Warrantech, follow the contract stipulations and even have it worked on at their "recommended" repair facilities. I am told that I need to authorize the mechanic to take off the valve cover and oil pan so that one of Warrantechs' inspectors can come by and assess the damage.
The internal parts of the motor are covered by metal shavings from the main bearing, and the mechanic verifies this. The Warrantech inspector sees this and Warrantech then tells me that I need to authorize further tear-down of the motor to the failed bearing. Also, the Warrantech adjuster told me that there is no guarantee that they will honor the claim, therefore, I could be responsible for the labor and garage fees. I had no choice BUT to authorize the work at this point.
Finally, 3 weeks into the claim, the inspector shows up again, takes his pictures of the stripped motor, and leaves. I speak to Warrantech and they tell me that they will pay for all but $500 (approx) of the labor and time charges for this claim!? This stems directly from the (unnecessary) tear-down of the motor. This tear-down was performed at Warrantech's behest. Now I am stuck with the bill.
I reviewed my contract carefully, and nowhere am I responsible for this one - "Warrantech has authorized the repairs". I should only have to pay my $100.00 deductible. Plain as day at the very bottom of the contract. I escalate this and FINALLY find the company website and contact info (they don't advertise it). I voiced my displeasure and asked for a response. Beck ** emails me and tells me that since I authorized other work, that Warrantech won't pay for any of it.
No other work is being performed, she just assumed this. I provided the proof that THEIR repair facility's pricing and labor are on the level by showing them estimates for the exact same job, from different vendors here in town including the Isuzu dealership. Becky then threw some numbers at me (apparently for labor and time) in regards to my claim, that didn't match anything that anyone at Warratech's claim team had previously told me. Becky's responses had deteriorated to semantics and double-talk.
I am held to the wording of the contract, however, Warrantech does not operate by these terms. Instead, they never contact the customer. l operate behind closed doors and never tell/show how they come to decisions. I can't believe that business practices like this still go on in the 21st century. There is much, much more to this claim, but it would take a lot more typing, and I'm sure you get the picture. I will sue Warrantech for loss of time, loss of use, just plain aggravation and fraud.
Warrantech also sells extended warranties on wheelchairs, home theater, electronics and more. They are one of the largest of their kind in America. Circuit City, Staples, Office Depot and more utilize Warrantech. BUYER BEWARE!!!
When I bought my '99 Tahoe, I got a Warrantech warranty transferred. Two months later, the main bearings failed and I needed a new engine. The inspector at Warrantech looked at the engine and voided the warranty because the car had a K&N filter installed. I then talked to K&N which was very helpful and told me this was illegal unless Warrantech could prove the damage was due to the air filter (which of course it wasn't). I was asked to file a civil lawsuit against Warrantech.
I ended up putting a new engine in myself and trying to forget the whole thing. The dealer wanted up to ten thousand to replace the engine, and I was not going to end up paying that for an eight grand truck if I lost the lawsuit. Warrantech was unbelievably unhelpful and of no interest to support the people that bought their product. Obviously the less they repair, the more they make, and they know it. Now they even have the guts to keep calling me to extend the warranty they voided 8 months ago.
To finish the story, I got the engine in myself and it's running fine. The K&N filter is still installed. I'd avoid Warrantech by all means and cannot understand how this company is allowed to run over customers like they obviously do. They are bigger and have more lawyers than any car owner. That's where they seem to make their money, not by helping unlucky car owners that needs help after their car breaks down and might need a pricey repair. Put some money aside yourself and learn a few things about car maintenance and repair (like I had to do) and you are far better of. If you want something done, and done right you need to do it yourself.
IRVING, TEXAS -- It has been a VERY frustrating situation trying to get my 4-year old Samsung TV repaired under the 2 extended warranties (5-year warranty) that I purchased from Tech For Less with Warrantech, out of Irving, TX. The whole problem is that Warrantech does NOT want to pay for any repairs OR send anyone to repair the TV.
I originally contacted Tech for Less and Warrantech on November 21, 2011. Today is December 16, 2011 and I am STILL being told by Warrantech that they have to "data entry" my case so they can then send a technician to see the TV, determine the repair, then decide if/how they are going to pay for it.
I have spent COUNTLESS HOURS on the phone and emails with a simple thing - trying to get my TV repaired under an extended warranty that I paid good money for. DON'T EVER use this company or buy a warranty with them. I have NEVER experienced anything like this before. They hide behind their voice mails. They promise to call you back... Bottom line is they don't honor their warranty. My next step is to blast as much negativity about them on the web as I can so NO ONE will buy their products AND to sue them for breach of contract. It may take a while but I WILL WIN!!!
I bought a new Toshiba LCD TV/DVD combo from Electronic Express and soon after, I started having problems with the DVD player. I called NSI warranty services December 2010 to explain the problem in hopes of getting an authorization for repair. The DVD would not eject and was making a terrible noise. I thought my warranty protection plan was through NSI Protection Plan and I had hopes of an in-home warrant repair as all my other electronics have. But I ended up having to ship it off and after waiting several weeks, I finally got it back.
It seemed to work properly and I thought the problem had been fixed. A few weeks later I received a letter from Warrantech, advising that their records indicate that upon diagnosis by Orbital Electronics, my TV was found to be in good working order. It was the DVD player that was broken, not the TV.
Warrantech says that I owe $120.00 for a “No Problem Found” based on a diagnosis from Orbital Electronics. The extended warranty was only $99.00 so this doesn't make a lot of sense. They further state that they have suspended service on all of my contracts pending payment. I consider this matter deceptive and fraudulent. After speaking to several people with NSI Protection and Warrantech, no one was able to help me. I have been doing a lot of research on Warrantech and Orbital Electronics and I was wondering if anyone else has a problem similar to this situation.
BEDFORD, TEXAS -- After contacting the Warrantech about my broken AC unit, they have sent somebody to look at it the next day, but now two weeks later, is still not fixed. We had been informed that the outside unit will be replaced and that we will only have to pay $85 to take it away from our property.
Now the story had change to replacement of the compressor. Unfortunately they have try to get it from place that doesn't have that type of compressor (in Longview, TX) and now we have to wait longer to get it from a different place which will make us wait longer. I have terrible allergies together with my 2 years old daughter and our patience is gone after 2 weeks of hot temperatures in Louisiana. Every time we had contact Warrantech, we were told different story.
I purchased a auto warranty for my car in September of 2007. I recently decided to cancel the policy. Their contract states that it will take four to six weeks to refund the money. They lie. It has been over ten weeks since I cancelled and I still have not received my money. I tried to use the warranty one day when I had a blow-out on the freeway. They refused to help me because they said that there was no wrecker service included. I complained and someone named Ben gave me a 170.00 dollar check to compensate me for my trouble. All the money in the world would not replace the lives of my family if we had been hit by another car.