Wendy's

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1.6 out of 5, based on 67 ratings and
291 reviews & complaints.

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Still the Same
Posted by on
My daughter came home for a visit late last Friday night and, as usual, was hungry when she arrived. It was around midnight, and the only place open was Wendy's drive-through. So off she went to get some late night snacks.

I had my usual chili and baked potato, and she had a bacon cheeseburger from the value menu. She also bought some nuggets for us to share.

I was a little worried about the chili because there have been reviews lately that the quality has gone downhill. Since I hadn't had it in a long time, I wondered if the chili from my Wendy's was still as good. When I opened the container, I was pleased to see that the chili was thick and meaty. After only one spoonful, I knew that nothing had changed. It was hot and delicious, and the same quality as always.

The potato was also hot and fresh, and the nuggets were extra crispy and tasted like they were just made. My daughter's burger looked extremely appetizing with two big slices of crispy bacon.

Even though it was midnight, all the food was freshly cooked and perfectly prepared. So I am pleased to report that Wendy's in my town is still the same, including the chili. Now, if I could just get them to make vegetarian chili, I'd have it made.
     
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Alain on 2011-07-21:
Almost every Saturday evening we get my Mother-in-law a chicken sandwich and coke at our local Wendys. It may not be 5 star fare, but she loves it. We had some problems with service a couple of years ago, but they changed management and now they're pretty efficient and error free. Good review, Venice! I'll have to get some of their chili next time we're down there.
Venice09 on 2011-07-21:
Alain, I love Wendy's chicken, so I understand why your Mother-in-law wants a chicken sandwich. I prefer Wendy's to all other fast food. The food just seems more real to me. Sometimes when it's even too hot to grill, Wendy's comes in handy.
SteveWiginowski on 2011-07-21:
Very good review. At midnight, I kind of expect the food to be worse than if I ordered as noon. Glad to see they made quality food at that time of night.
jktshff1 on 2011-07-21:
Good review
Venice09 on 2011-07-21:
Steve, it's always that way at our Wendy's drive-through late at night. The reason might be because it's the only place open and very busy. They are constantly making fresh food. I know because my son used to work there.
Slimster on 2011-07-21:
Nice review, good to hear positive comments around here.
Nohandle on 2011-07-21:
I enjoy an occasional Wendy's but the location nearest my home is difficult to get in and out of due to traffic flow. I think they close shop at around 11:00 pm, 12:00 pm on weekends. The McDonalds right down the way is open 24/7 and the food is always fresh. None of those leftovers because it's nearing the closing hour and they seem to be always busy. I believe that's really the key to it all unless it's just a sorry location to begin with.
MRM on 2011-07-21:
I have Wendy coupon for a free Baconator if you order drink and fries. Imma stop by at Wendys today!
DebtorBasher on 2011-07-21:
That's some midnight snack there...LOL!
I always loved their baked potatoes.
Venice09 on 2011-07-21:
Hey, we don't fool around. We do some serious snacking when she comes home.
Churro on 2011-07-21:
Man oh man I wish we had this store in my neck of the woods. I do miss a good Wendy's.

Excellent Review!
Venice09 on 2011-07-21:
Our Wendy's happens to be exceptionally good. Our McDonald's is, too. No complaints.
Anonymous on 2011-07-21:
Good review. I wish our Wendy's was like this too, but sadly it is not. Nice to hear that good ones still exist though!
Anonymous on 2011-07-21:
I will only get the chicken sandwich at Wendy's. I used to enjoy their dollar menu, until it became the $1.50 and up menu.
Skye on 2011-07-21:
Good review Venice, and glad your daughter and you enjoyed a freshly cooked meal at that time of night.

madconsumer on 2011-07-21:
I have never liked wendys food except their chili.
Venice09 on 2011-07-21:
Now that you mention it, yaya, my daughter said something about the dollar menu. I think it's called the value menu now because all the prices went up.
trmn8r on 2011-07-21:
That's a fantastic review, Venice! As you know I am not a fan. However, that doesn't prevent me from appreciating a satisfied customer.

Nice job.
Venice09 on 2011-07-21:
I'm a fan of MY Wendy's, but I have to say that I've been pleased with other locations, too. It's too bad yours isn't up to par. Maybe you should try it again to see if anything has changed. Sometimes it's just a matter of bad management.
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StarStarStarStarStar
Just an Informative Statement
Posted by on
Rating: 5/51
ARKANSAS -- I work at Wendy's and I've been reading several of these Wendy's reviews to compare my work experiences with customers and other employees. There are are several complaints. To start, I just want to say I don't intend for anything written in here to be derogatory or negative. Here are some things I want to inform the public about in not only Wendy's, but fast food in general.

1. We are not ALL lazy idiots. Personally, I am working 30 hours per week, while maintaining a 4.0 GPA in nursing school. A coworker is finishing up graduate school with a 3.8 another is in engineering school, doing quite well. Another is doing well in her sophomore year, and another will soon start college to study biology. My manager has a bachelor's degree in management.

2. My specific Wendy's is quite strict. We are trained to make the customer our top priority. We are currently in a three week streak with zero complaints. Our last inspection? 96/100. I personally cleaned the dining room the night before, and not a single point was deducted from it. The four we missed were due to minor performance errors such as dumping the left fry basket into the right fry bin. We are also trained to go out of our way to satisfy a customer, which we do. You want fresh fries? No problem. You want a salad without a certain ingredient? No problem.

3. We're not perfect; everyone makes mistakes. We're on timers, which makes the job a little more stressful. When you're being rushed, it's easy to make mistakes, but we fix them. If we slowed down and did the job with meticulosity, it would no longer be fast food. Sometimes we will sell some product, so we cook more to replace it. Occasionally a massive amount will be ordered among several different customers, resulting in some waiting. Our apologies.

4. Here's some procedures I saw being questioned: Salads are prepped fresh every morning so if you got a rotten salad, someone isn't doing their job of throwing them out. Every ten minutes we have a timer that sounds, reminding us to stir chili and cheese, sanitize all stations, manager do a walk-around, and wash your hands if you're available to do so. Everything that is cooked is on a timer. Our chili has a certain recipe, so if your chili was below standards, someone didn't do their job. All food has a hold time. When the hold time expires, you're required to throw the product away.

5. Being nice and communicating clearly will help the accuracy of your order and your service. No matter how belligerent you are, we are required to "be nice," so please, help us out with a little respect. Don't get me wrong, some customers are great. At the drive through, speak at a medium volume. We can't hear whispering, and yelling requires is turning down our head sets. If we repeat something, it's not because we're too stupid to get your order, it's because we are just checking to ensure that your order can be filled as accurately as possible.

6. Remember, this was informative, not derogatory, so please don't leave any derogatory comments. Also, I'm sorry to anyone who has had a bad experience at Wendy's, I thought all managers were required to train their crew properly like mine.
     
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Nohandle on 2013-07-20:
Nicely written informative review. Thanks.
trmn8r on 2013-07-20:
Interesting comments, but I won't be returning to Wendy's as a regular customer. That's what happens in retail when customers don't like their experiences. A lot of what you wrote describes what should happen. It is what does happen that the customer sees.
Chaparrita on 2013-07-20:
Nice review. I wish all fast food employees took pride in their work like you do. Unfortunately, there are some bad apples out there that give fast food employees a bad name. Customer service is not an easy job. I've been doing it for over 10 years. Keep up the good work an good luck with nursing school.
anonymous92817 on 2013-07-20:
My name wasn't meant to be put up there, how do I remove it?
anonymous92817 on 2013-07-20:
First paragraph: my phone was giving me issues. Instead of Gremembernother, it's supposed to say Another. Also how can I change the name to anonymous?
DebtorBasher on 2013-07-20:
I changed Gremembermother to another for you and I explained to Addy that you didn't want your name on the review. They changed it to anonymous92817 for you. Hope this helps. I think it's a very well written review and this Wendys is lucky to have a dedicated employee like you, working for them.

clutzycook on 2013-07-20:
Anon, good luck with nursing school. Working fast food is actually good practice for it. A lot of the same drama, but the pay is a bit better, lol.
Yusten on 2013-07-22:
I'd eat at your Wendy's any day. Wish more people took pride in their jobs.
anonymous on 2013-09-15:
Thank you for getting the name changed. Thanks for the good luck wishes.
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Wendy's Customer Service / Facility Management & Food Preparation
Posted by on
TALLAHASSEE, FLORIDA -- I have been going to Wendy's for as long as I can remember. I grew up loving their frosties and the chili. I can honesty say after 36 years of being a loyal customer, I will NEVER return to a Wendy's or Arby's again!

My story begins at the new location Wendy's put up on the corner of Bannerman & Thomasville road in Tallahassee, Florida. This is really the only Wendy's on that side of town, close to Golden Eagle Country Club. I was excited when I saw it being built, boy was I wrong.

OK, about 3 months ago I go through the drive through, on my motorcycle. I order my usual, 2 jr bacon chessbugers and a small fry. Just enough to wrap up the bag, and ride home with it. Sometimes however, I do like to pull over and eat some, being very hungry after a hard day of work in the 100 degree heat doing construction. I work VERY hard for the pennies I make. So this time, I pull over, eat a burger, and some fries. The burger wasn't as bad as the fries, it was at least warm. But the fries however, were cold, nasty and tasted 6 hours old. Knowing I'd cause more of a stir then it was worth, I decided against going in and complaining, and just went on my merry way.

About 2 weeks later, I'm at home, and decide to go to Wendy's to get something to eat. A weekday being around 8:30 pm. So I hop on my motorcycle and ride the 5 minutes down to the Wendy's. I pull up to the drive through, nobody else is in line, and barely anyone besides employee's inside, I shut off the bike and wait. No I'm not the rude jerk that leaves his bike running, I even shut it off after I move up, every time, if a line exists. To allow people to order without the noise. So I'm waiting about a minute, and nobody has even said hi. So I peek around the corner, and I can see the lady standing with her headset in the drive throw pay window. I start the bike and move up and I'm like did you not hear me? Did the bike not buzz the buzzer thingy? (and I never had a problem with that before at this location)
She says to me, "No I saw you and heard you, but we don't serve motorcycles at the drive through." Once again I laugh and say "Oh OK" and park to go in, knowing raising a complaint would probably just get my food spit in. So I go inside order, eat, once again cold terrible sour tasting fries!

This time I go home, and decide to look on the internet for the company site, and file a formal complaint. Both about the issue at the drive through, and the cold terrible food. So I do, and did, and at the end of the complaint it asks "would you like someone to contact you?" I thought to myself, heh right, but what the heck, maybe they will actually care. It's been 2 months now and I haven't heard a thing from Wendy's.

This leads me to tonight. Same deal, got hungry about 8pm, waiting until about 9:30 pm, to let it cool down outside, it's been 90-100 here in Florida recently. So at 9:30 I leave and after one stop I arrive at Wendy's at 9:49 pm. I park my motorcyle, mind you "motorcycles are not served at the drive through" and proceed to go inside. I see employee's and about 8 people inside eating. I reach down to grab the handle of the door, and pull, and it's Locked!? The sign on the door clearly says On weeknights the diner closes at 10pm, and the drive through at 11pm. So I'm shocked it's already 10pm, I go back to my bike to check the time, and I see it's only 9:50!
I'm pretty pissed off at this point. This would mean to get food, now I have to go 10 miles or so down the road. So I pull around to the back of the store, an 18 wheeler is there unloading supplies and an employee is out there with the truck taking count. I ask her why the doors are locked it's only 9:50pm and she gives me a snarl and says I'll have to take it up with the manager. I was pretty nasty to her and said "Oh ya, I'll be taking this up with the manager alright." I leave and go down to the other Wendy's location, a pretty good ride for me, when there was no need. I went in, asked for a manager and explained what happened. I asked him to please find me the number of the district manager or local corp office. At first he was reluctant, but after he saw and I explained I wasn't leaving until I had some number, he seemed to be able to find the "BOOK" of numbers. While he was assisting the drive through also, I was talking with the counter girl, she was very nice, and during this whole time, I was polite as well. Rudeness gets you nowhere. I told her about the motorcycle thing, and she laughed and said that's the first she's heard of such a rule, she serve's them all the time! Now my face is getting red and I'm about to blow inside! So after only 3 or 4 minutes, the manager got his book, and right in Front of me wrote down 2 numbers for me.

The saddest part is, I already know nothing will be done about any of this, if I can even get a live person tomorrow. They just don't care about customers anymore or customer service in most places. The harsh reality is, that Wendy's and it's other corporations make so much money, that customer service just doesn't matter to them anymore. They will continue to make tons of money because of people today and their values. I can't count how many reviews and complaints I read on here and they say " I will never visit that location again, and 'maybe' won't visit others."
The sad truth to that is, you will go back, because most people in today's age are lazy, like me, and just don't care about how or who gets their hard earned dollar. Or those who have lots of money, maybe got it the easy way free, just don't value good service anymore.

If a place treats you like this, you SHOULD NEVER go back, unless they right the wrong! And my friends Wendy's couldn't care less about us anymore. All they care about is lining the corporate pockets with green, opening more locations, serving more cold terrible food, paying employee's minimum wage so we get terrible service, and the like..

So tomorrow I will make my best attempt to contact the regional manager for this area. Even if I can contact them, or get a return call. I seriously doubt anything will be done. They really need to restructure the training courses for managers and employees, if they even exist.

So the best thing I can do? I WILL NEVER GIVE WENDY's ONE RED CENT MORE of my HARD EARNED money!

They can jump off a bridge. After 36 years, it looks like you're all doing a great job at horrible service, horrible food, and getting rich from it. This is one ex-Wendy's / Arbys customer.

Good riddens..
     
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BlazingFire on 2009-06-25:
I feel bad for you because I used to work and Wendy's and if I pulled that crap I would have been fired in a heartbeat. That is a load of crap and I'm happy that you decided that you won't be going back. I would too.
Starlord on 2009-06-25:
I was not able to give this a helpful vote, but I am in complete agreement. I have never ccaredd that much for Wendy's burgers, because they make the patties square so they can smash them as they cook, a burger-cooking no-no. they also put the hot pattie in a bun that they take out of a fridge or something. Their chili used to be some of the best around, but the last several cups of it I have had have had very little solid matter in it and was lukewarm to boot. No, Wendy's has gone downhill since Dave passed, and I just do not like it now. Oh, and Wendy? It IS fast food.
bargod on 2009-06-25:
I on the other hand found it helpful. Good luck in your quest for some satisfaction. After 36yrs of eating Wendy's food I think the break will do you good.
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To Whom It may Concern
Posted by on
To Whom It May Concern,

I am not an employee, nor have I ever been an employee. It has come to my attention that your crew and shift leaders are very miss treated at the Red Bluff store #26. Better yet let me start this off by asking a question. Is the one they call Norma, an Assistant Manager or General Manager? If she is then she needs to go to business school. Not only is it unprofessional to have a relationship in the work place, but it can be considered sexual harassment to her co-workers, especially when she is lecturing one of her fellow Shift leaders, while sitting on the G. M's Lap. Norma continues to talks down to her crew and Shift leaders, humiliating them as to make them feel like children, telling them they don't know what they are doing or going as far as calling them "Stupid" or telling them to "just shut up and listen".

I have many other concerns such as, whoever is putting in the times, is adjusting the times to say they clocked out at 12:15am, for both shift leader and crew that closes. Which in fact, employees are not able to get out of the store until 12:35am or later. If your policy is to shut the frosty machine down at Midnight, and it is supposed to be defrosting for fifteen minutes, and then put away and cleaned. It is a minimum thirty min process, should they not get paid for doing their job until they clock out? What happens to that time? And why are they not getting paid overtime that is due to them, especially when they are working doubles.

My main concern is that I have heard from several employees, that they can't stand up for themselves when they feel they are being done wrong or being mistreated. If they say something or they stand up for themselves, they get their hours cut, or worse taken off the schedule so they get no hours at all, and are force to quit. I understand Norma is the one that makes the schedule for Wendy's, but in my experience, the max you can suspend someone is 1 week anything longer they are to be terminated.

The G. M. needs to step up and take control of his store instead of letting Norma run it. Numerous time employees have called because of an issue and cannot get a hold of their G. M. and he doesn't call them back, who are they supposed to call when they have an issue regarding the store or other problems? Because if they call "Mark” (The District Manager) they will be fired (for example Viena and Alberto). Also the employees at Wendy's have been told not to talk to John at Am Pm, because if they find out who is talking to him telling him what is going on in the store, that there is going to be consequences.

In conclusion, I hope that this letter can help the employees at Wendy's. But this is just a little of what is going on and I just wish it was coming from the employees, and not me. Just to let you know that this letter was duplicated and is being sent to the Better Business Bureau. Along with the demeaning Management letter that all shift leaders had to sign. Resulting in a shift leader to quit.

Sad thing is I took this off your web site:
We believe the foundation of our success lies in our adherence to a core set of values that encompass everything we do. Quality Is Our Recipe, Do The Right Thing, Treat People With Respect, Profit Means Growth, Give Something Back
Yours truly, Concerned Customer.
     
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Anna Molly on 2011-09-12:
Mm
madconsumer on 2011-09-12:
if this is a real issue, then have the employee contact a lawyer or the local labor board.
Venice09 on 2011-09-12:
I usually don't read reviews like this, but this one was of interest. My son worked at Wendy's for a couple of years under many different managers. The last one was so difficult that most of the employees quit. My son stuck it out until he was recruited by another company while at work one day. He took the opportunity and finally left Wendy's.

It's a shame when a manager creates stressful working conditions. A lot of these employees are kids who don't really know how to handle situations like this. They either just leave or end up getting fired.
Old Timer on 2011-09-12:
Venice, our Daughter worked at Taco Bell during high school. We found out after her being there two months that they had never let her have her break and often no time off for lunch. I aksed he if there was anything in writing saying she was supposed to get the time. She said it was posted right on the wall but no one could ever take brakes etc.

We told her to quit and file a claim for the money owed for all the missed breaks and lunches. She did and got a triple time award. Sometimes you just do what you have to do if you're getting taken advantage of.
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Bad attitudes an bad service
Posted by on
NEW ORLEANS, LOUISIANA -- OMG!!! On 8/2/11, I truly received bad service and they messed up my order. Went there for lunch. When I was asked to place my order, I responded by saying... One moment please. 30 seconds later I was asked again to place my order. Again I responded... One moment please. 30 seconds later... And different person asked me again! I then asked for a fish sandwich and I was told that there was no fish. I explained to them that I was placing an order for a diabetic and that I would need more time to request another choice. I was told to pull up to the next window and the employee was not so friendly. They rushed me to place my order, and then got upset that I needed more time to choose because they didn't have fish! Totally unprofessional. I went there again around 9:30pm and the service was worse. The manager had an attitude from the very beginning for no apparent reason. I ordered 2 burgers, 2 baked potatoes with Bacon bits and extra liquid cheese, and a chicken nugget meal. After I paid, I pulled up to the next window and they handed me my drinks. The employee then instructed me to pull forward and told me that they would bring the rest of my food out to me. After waiting for about 7 minutes, someone brought the food out to me and apologized for the wait. Cool. When I looked in the bag the order seemed to correct. When I got home, there was only 1 straw for 3 drinks! The baked potatoes that I ordered with extra liquid cheese and Bacon bits were a joke. There was hardly any cheese on either of them! I paid for extra cheese! WTF??? Instead of Bacon bits, we got strips of Bacon on top of the potatoes! WTF??? What did I do wrong? My order totaled $20.78. It's not like I ordered off of the dollar menu! I was so mad, that I stared at it for about a minute and contemplated returning it! If I did not think that they would have spit on my potatoes or would have done something else to get back at me then I would have! I hate being treated like this especially when I'm spending my money. This is why I never eat there. I only went there because my wife wanted Wendy's. When you harbor substandard level employees, they ruin your business. I have been a manager in the hospitality industry for about 15 years now and I know how important it is to have a good team that delivers great service. The Wendy's location that I am speaking of is located on chef menteur highway. If you are in the neighbirhood, don't waste your time by stopping there. The staff is rude, they rush you to place your order, and then they mess it up! Spend your money somewhere else because they don't appreciate your business! Been living in the neighborhood for 30 years and if there was a vote, I would definitely vote to have Wendy's kicked out of the neighborhood. Again, that's why I never go there! I don't blame my wife. It's not her fault that the staff sucks!!!!
     
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Venice09 on 2011-08-03:
From what I can see, the only things wrong were two missing straws and a shortage of cheese. Was there a charge for extra cheese on the bill?

Sixty seconds is an eternity at a drive-through. Were there cars lined up behind you?

I don't think Wendy's has bacon bits.
raven2010 on 2011-08-03:
Here in Ohio Wendys only has fish on the menu during lent.
Venice09 on 2011-08-03:
I forgot to mention that, raven. Our Wendy's doesn't have fish. I don't even think they have it during Lent anymore.
SteveWiginowski on 2011-08-03:
The drive-through is supposed to be faster than going inside. When you have to wait for over a minute to decide what to get, going inside is the better option.
Anonymous on 2011-08-03:
Nearly all drive thrus have a menu board prior to the actual ordering menu board. That way customers not familiar with the menu can take their time, while still allowing other vehicles to pull through and order. Not many use them, but they can help reduce the stress of being rushed. Hope this helps!
Churro on 2011-08-03:
I didn't think the service at Wendy's could get any worse than the slop they serve up. In this case I WAS WRONG. What a bunch of poo-poo heads. I say we consumers need to avoid Wendy's until they clean up their act. Dave would want as much.

Good Review!
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Forced to Pay for Cheese on Plain Hamburger
Posted by on
POMPANO BEACH, FLORIDA -- On Wednesday March 9, 2011, I ordered a No. 1 Single Burger Meal (Medium size) and was surprised by the large increase in price.

I looked at the screen and it had w/cheese.
I said oh no cheese please, they said OK but the price did not change.
I repeated No Cheese Please, they said OK ...
I said but the price is wrong, that's the price with cheese. They said that the new policy at Wendy's is all hamburgers come with cheese, if you don't want cheese that's OK but you are going to pay for the cheese anyway.

I couldn't believe it so I stopped to speak to the manager, who verified the NEW policy regarding Wendy's Hamburgers.

Having to pay for an addition to a product that you don't want, thank you Wendy's I will no longer go to your stores.
     
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Starlord on 2011-03-10:
Another reason to give Wendy's a wide berth. Lukewarm chili with very little solids, hot meat patties on ice cold buns, and now having to pay for phantom cheese.
momsey on 2011-03-10:
I love Wendy's. But it would be annoying to pay for cheese when you don't want it.
Anonymous on 2011-03-10:
The Jr. Hamburger doesn't have cheese on it.
trmn8r on 2011-03-10:
When you say you were surprised by "the large increase in price," do you mean of the meal vs just the sandwich? You don't mean they added cheese, increasing the price, and then when you told them "no cheese" the price stayed the same, do you?

The "meal" is one of the biggest scams out there, IMO. The cheese is another matter. They should offer sandwiches without cheese. But removing cheese from a sandwich with cheese doesn't decrease the price.
Venice09 on 2011-03-10:
I think they should continue to have hamburgers, and the price should be less than cheeseburgers. It's not fair to have to pay for a cheeseburger if you only want a hamburger.
Anonymous on 2011-03-10:
I totally agree with the trmn8tor.
Anonymous on 2011-03-10:
oh man Wendy's must really be desperate if they're jacking people for cheese who don't want it. Good grief will this company ever die.

Excellent info and review!!!
Anonymous on 2011-03-10:
Sir Lord, I respectfully disagree with you, they are not jacking people. The cheese is part of the meal.
It would be like ordering a Caesar Salad without the cheese. Or a Big Mac w/o cheese.
If you want a regular burger then you can order a Jr. Hamburger with fries and a drink off of the Value Menu.
MDSasquatch on 2011-03-10:
You should have had them give you the cheese on the side, that way you would have at least go what you paid for.
Anonymous on 2011-03-10:
Lsalvador, Yeah I can see your point there BUT still this change was done by Wendy's as a revenue enhancement measure. Let's just be honest about that. As with every shady move to pick your customer's pockets some, like the OP, are not going to like it. That's quite understandable.
Anonymous on 2011-03-10:
Their food is putrid anyway, they couldn't give me a meal.
trmn8r on 2011-03-10:
Here is the Wendy's burger lineup:
http://wendys.com/food/Family.jsp?family=1

I note that the title says "Hamburgers," but every single item is slathered in cheese slices, except the Jr. Hamburger, as noted above. I never get a cheeseburger, or ask to have cheese removed. The Wendy's lineup of virtually all cheeseburgers says something about the diet of Americans.

The thing about removing cheese is I have never heard of it resulting in a refund.
Venice09 on 2011-03-10:
I am almost certain that Wendy's Single, Double and Triple used to come with or without cheese and were priced accordingly. I haven't ordered a burger in years, so I'm not sure when they started putting cheese on everything. I agree with the OP that you shouldn't have to pay for an addition that you don't want.
tnchuck100 on 2011-03-10:
Don't overlook the:
"Prices and participation may vary."
(see the link from trmn8r's comment)
Just as in the Dairy Queen issue on this just recently.
Marketing: The industry charged with promising much, providing as little as possible.
chemman on 2011-03-10:
trmn8r-The #1 meal combo at Wendy's, until recently, was a single hamburger meal that came without cheese. I used to order it when I went there and if you wanted cheese you had to ask and it was an additional 30 or 40 cent charge. What the OP is complaining about is that the #1 combo is now a single with cheese with the higher 40 cents already added in and there is no longer an option to order it without. I agree that asking for a cheeseburger, minus cheese shouldn't result in a refund but the real complaint here is that Wendy's no longer offers burgers without cheese, so you have no option but to order the higher price item or go elsewhere. Personally, I recommend going elsewhere.
Anonymous on 2011-03-10:
You are absolutely correct Venice09. Cheese at Wendy's was always priced separately. If the OP is correct then Wendy's now includes the charge automatically in the price of the burger as to screw those who don't want cheese.
Anonymous on 2011-03-10:
If they reduced the price for taking off the cheese, why not also reduce the price for those who ask for no tomatoes or pickles or onion or whatnot.

While we're at it, why not increase the price for those who want extra onion or extra lettuce and so forth.

This is certainly possible in this day and age of computers. Why can't we pay for what we actually order? It can't take any more time for a cash register to adjust a price when I say "no onions" as it already takes to send the "no onions" request to the cook.
Venice09 on 2011-03-10:
That's a good explanation, chemman.

LR, judging by the menu posted by trmn, the OP is correct because there is cheese on everything except the Jr. Hamburger. I agree that Wendy's is screwing the people who don't want or can't eat cheese.
trmn8r on 2011-03-10:
chemman -> I agree that Wendy's only offers one burger without cheese now. I found the OP's wording "increased price" confusing, and assumed he/she meant compared with just a sandwich. If they meant compared with a previous visit when the single came w/o cheese, then it makes sense.

I agree that the no-cheese customer is getting their meat reddened on the backside here. Personally I would go elsewhere. The only time I don't mind paying for cheese I don't get is when it is an item on the $1 menu that doesn't cost much in the 1st place.
Venice09 on 2011-03-10:
I'm guessing Wendy's did this because most people order with cheese. And the cheese on Wendy's burgers isn't melted so it can be taken off. But I think the basic Single, Double and Triple should be offered as hamburgers for less money. I can understand cheese automatically being put on the specialty burgers, but there should be more than just the Jr. Hamburger for people who don't want cheese.
ChuhBaca on 2011-03-10:
That's just one way of nickel and diming the consumer. Drives me nuts. You can get the lowest fare from this airline, but the baggage charges negate that. Cell phone providers, satellite and cable tv, dealer setup and handling fees, now it's creeping into Fast Food. It may seem like I'm being sarcastic, but I'm really not. I'm really fed up with the "gotcha's" that consumers have to endure these days. Sorry for the rant; I'm done.
ticia232 on 2011-03-10:
I'm wondering if Wendy's did this because of the people who would order a cheeseburger with no cheese, and get upset if they were charged for a hamburger.
I saw this happen in front of me at a Wendy's before. Guy pitched a full fit on the employees because he had NOT ordered a HAMBURGER! He ordered a CHEESEBURGER WITH NO CHEESE!!!! No matter how much they tried to tell him it was cheaper, He wanted his CHEESEBURGER WITH NO CHEESE! They gave up and charged him for a cheeseburger. (I've also witnessed similar at BK and McDonald's.)
Venice09 on 2011-03-10:
Why would anyone order a cheeseburger with no cheese if hamburgers were available? I can't think of one reason. I guess some people are just weird.
Anonymous on 2011-03-10:
It's like the geniouses that order "Lays" for any type of potato chip or a "Coke" for any soft drink.

biomajor on 2011-03-10:
At chick fil a, if you order something that normally has cheese, like the breakfast bagel, and ask for no cheese, they do lower the price :)

I wouldn't eat Wendy's any more. I don't like American Cheese. It looks and tastes awful.
getoverit on 2011-03-10:
So, it's American cheese we're talking about is it? In that case, I would gladly pay them to leave it off. If they're going to leave it off for free, that's a pretty good deal!
Ytropious on 2011-03-11:
When I go to Taco Bell I don't get a discount because I choose not to get lettuce and sour cream. When I go to most burger places I don't get a discount because I choose not to get toppings. This is standard practice OP, please tell me one restaurant that takes money off when you subtract items from your sandwich?
Anonymous on 2011-03-11:
Ytropious, Chick-Fil-A does. There's your one. McDonalds does as well... Now there are two. I'm sure there's more.
Ytropious on 2011-03-11:
McDonalds does not. I have ordered plain cheeseburgers there before and I always pay the same price. They don't subtract for me not wanting condiments and lettuce and pickles, etc.
momsey on 2011-03-11:
I love cheese.

Chemman has a great point. The #1 used to come WITHOUT cheese and you'd get an upcharge for adding cheese. Now I guess they just decided to charge everyone for cheese and tough luck to those who don't want it.

Ytrop, I hear what you're saying, but cheese is treated differently than tomatoes, lettuce and any of the condiments.
Anonymous on 2011-03-11:
Ytrop, Order a Quarter Pounder without cheese and they will charge you less than the board price for a quarter pounder. I know this from my own experience.
Anonymous on 2011-03-11:
I remember this exact situation at McDonald's several years back. They used to have a green chile double cheeseburger on the menu for $.99 cents. I don't like their green chile, and since they didn't have regular double cheeseburgers on the dollar value menu at the time, I was forced to try to order those $.99 burgers and ask them to hold the green chile. Sometimes they would, sometimes they wouldn't. It was a real cat and mouse game. Some would say, "All you really want then is a double cheeseburger, and for that I have to charge you the normal price for them". Sometimes they just made it my way, and charged me the value price.
Venice09 on 2011-03-11:
This complaint is not about leaving an ingredient off the burger. The OP is complaining that Wendy's no longer sells HAMBURGER meals, and that they are now forced to pay for a cheeseburger meal. That is a very valid complaint.
guest on 2011-11-13:
I went to Wendy's today and unfortunately experienced this issue. I did not want cheese. I was shocked to see that there were no hamburgers listed that did not include cheese. I can afford to pay for cheese IF I want cheese but if I do not want it, I do not want to have to pay for it. I drove off without ordering.
Wayno on 2011-11-19:
I agree, the name of the place is Wendy's Old Fashioned Hamburgers and you can't get a normal hamburger. I will no longer go there while this policy is in effect
pgm554 on 2012-02-12:
Same here,what used to be $2.99 is now #3.49 here in CA.
Cheese upcharge is no longer an option.
No wonder they are losing out to In and Out!
guest on 2013-01-14:
I just won't be eating at Wendy's anymore. I want a hamburger, not a cheeseburger. Period. I shouldn't have to pay for an item I don't want. Wendy's is bucking normal and reasonable expectations to make a bigger profit at the expense of its customers. I'll go somewhere else. I'm not going to be disrespected that way. There are plenty of other burgers out there.
patricia on 2013-04-03:
me too. I have been buying burgers form wendys for many years and when I would order a single with JUST lettuce and tomato that is what I would get until recently. 4 times in a row I got cheese and mayo (which I can't stand). so today I opened the burger package before I left and lo and behold.. cheese. I said I order JUST lettuce and tomato and the firl said.. "well they all come with cheese now". I'm pissed, this is not "have it your way", it's have it our way and pay the same price if you don't have it our way. I like the burgers because they taste great and I know it's not mystery meat. the cheese is nasty and ruins the taste of the burger, to me. glad I looked here and now see it's "policy" to force cheese on the customer. they must have an overstock. but like another poster said.. I'm done going to wendys. what a load of crap.
Tammy on 2013-07-27:
"Have it Your Way" is Burger King's motto, not Wendy's
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StarEmpty StarEmpty StarEmpty StarEmpty Star
They Never Get My Order Right
Posted by on
Rating: 1/51
FORT WAYNE, INDIANA -- My wife enjoys Wendy's chili so I have gone to Wendy's with her 6 times. I just order a double cheese burger with just lettuce tomato and onion. They have yet to get it correct, the problem is usually someone assumes that mayonnaise is part of lettuce tomato and onion. Normally it takes one more try to get it correct. Although my wife and I were traveling and stopped at a Wendy's in Iowa. I ordered my usual. My wife ordered some food also and we paid for our food. The young man working the counter gave us cups for our soft drinks and we went to fill them while waiting for our order. We returned to the counter and continued to wait while several other people ordered and received their food. My wife asked when our order would be ready. The young man looked confused and called the manager over. Apparently somehow our order had been removed from the system or marked as done. The manager had our order hurried through and we sat down to eat. My wife's order was fine. My cheese burger had mayonnaise on it. I was just going to wipe off all of it that I could but my wife took the cheeseburger, went back to the counter and complained. The manager again stepped in and said he would get it taken care of. He returned in a few seconds with the cheeseburger. They had scraped the mayonnaise off, put it back on the bun and re-wrapped it. When I unwrapped it I told my wife I could have done that, she got really pissed. Took the food back to the counter. The manager said he would have a new one made. And when he brought it to the table this time it was correct.

I should mention also that there were 3 local uniformed police officers sitting a few tables away, watching intently. At first they must have thought I was a trouble maker as my wife and I were traveling by motorcycle. By the time the manager got the cheese burger correct, the police understood what was happening and said nothing but I did notice one of them was grinning and shaking his head...
     
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StarStarEmpty StarEmpty StarEmpty Star
Surprising visit
Posted by on
Rating: 2/51
ALLENTOWN, PENNSYLVANIA -- Yesterday I was in an urban area I am unfamiliar with, and needed a quick bite to eat. The only place visible was a Wendy's, and the last time I was in one was July 2007. Had a totally disgusting Baconator and the usual horrible customer service and said I'd never return.

I decided to give it a try, figuring it is only a $1 hamburger, how bad can it be? The counter experience was just as I recalled. 3 CSR's walking back and forth and standing around looking stupid. Nasha, the Employee of the Month according to the picture prominently posted in the area, was flirting with the register person and/or looking like she didn't know what to do. I recognized her by her earbud, which was also in the picture. I was thinking she could use one of those TVs like in McD's that shows the pending orders.

A patron walked up with his receipt and stood waiting to speak with one of the people who were ignoring him. He patiently stood for 4 minutes, and finally someone saw him after Nasha walked away, right past him, and out of the field of view. They hadn't given him his soda with his order. A "family" walked in, and the 5 year old insisted 5 times in 15 seconds that he had to have bacon on his burger. The future of America. His mom said she wanted "the largest soda you can give me." The apple and the tree, in the same place. I waited 8 minutes for my hamburger, and was amazed that Nasha was able to locate it and hand it to me.

I left the restaurant so as to not hear the outcome of whether Junior got his artery clogging waistline expanding bacon burger. As I stood in the parking lot, I sampled the merchandise. The first thing I noticed was fresh red onion peeking out. Then the square burger. I bit into it, and the sweet flavor of the onion and pickles hit, followed by the tender burger. It was most enjoyable - far better at a glance than my usual McD's burger. It was actually "prepared" medium, and not cooked to death. It appeared more like meat than what I usually get at McDs.

As I considered this sequence of events, It occurred to me that the customer service was just as lousy as I remembered at Wendy's. Then I thought "if I had one of these burgers regularly, the novelty might wear off and I'd also have to deal with the customer service." So, it's back to McD's for me, but maybe I'll switch up one in a while for a change. I'm usually one to focus on quality of the goods, but I find it interesting that customer service is at least as important to me when it comes to fast food.
     
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DebtorBasher on 2012-08-13:
You "recognized her by her earbud"....LOL!
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StarStarStarStarStar
Great Fries Ruined By Way Too Much Salt !!!
Posted by on
Rating: 5/51
PARMA HEIGHTS, OHIO -- Wendy's is the only place I buy my French Fries. Even if I buy the rest of my meal somewhere else, I always stop at Wendy's to get my fries.

Today, I stopped at Wendy's and went inside to order my fries. I was told they were just being made. I like that, that means they are going to be nice and hot. This Wendy's ALWAYS has nice hot fries, they really are the bestest!

Anyway, I got my order to go and the bag was steaming hot. However, those great fries that I'm so used to, were completely ruined by so much salt that they put on them. Now, I have always been one that salts everything, so for me to say something was too salty is really a surprise to others.

After eating just a few fries, my tongue and the roof of my mouth were actually sore and felt raw. My Dad sat down to eat his and he had the same problem. I was so disappointed because they were so fresh and hot and just enough crispiness on the outside yet hot and soft on the inside, which is the way I would describe the PERFECT Fry! I tried to ignore the salt for as long as I could. Then, I even took my fingers and rubbed the salt off each fry before I ate them. It was really hard for me to just throw them away, because as I said, they were cooked so perfectly...but the salt was just too much to handle.

I don't know if one employee salted them, then maybe another came along and salted them, not knowing they were already salted...but why-o-why would you ruin such a beautiful, perfectly cooked fry like that? WHY??? WHY??? WHY???? My Dad and I just couldn't finish them because our mouth and tongue were so sore. It's now been about two hours since I ate them and the inside of my upper lip feels a bit swollen.

I hate to write a compliant because this Wendy's location have always served perfect food for as long as I've been going there...but I just needed to bring this to their attention.

Yeah, I'll still go there and yeah, I'll still buy my fries there, hoping this was just a one time thing.
     
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Anonymous on 2012-07-24:
Those fresh cut fries at Wendy's are pretty good. But to much salt can ruin fries. I would of prob taken it back and asked them for a new batch (VH)
DebtorBasher on 2012-07-24:
If I were still there, I would have...but I was already home and it wouldn't have been worth the gas to go back again.
Anonymous on 2012-07-24:
I gotcha Basher, I know BK and a few other fast food places are serving sweet potato fries now.

I tried a batch at the Carl's junior near me they are pretty good.
DebtorBasher on 2012-07-24:
Yeah, I noticed the sign at BK advertising their Sweet Potato Fries. My Dad might like those. I don't care at all for BK's regular FF. Arby's has the worst fries of them all.
Nohandle on 2012-07-24:
I don't go to the Wendy's in my area because the location is difficult to get in and out of. It's not their fault. The Road Department made all sorts of changes and made it hard for some businesses along that stretch.

I am not on a restricted sodium diet but many places here put so much salt on/in the food you spend the afternoon or night drinking water depending on what time of day you had it. Is there a larger demand for salt now? The grocery store nearest my home has a deli that had the best fried chicken you ever tasted. I would pick up some if I was shopping there. The last two times have pretty much taken care of that. The chicken was way too salty. Perhaps a change in their flour, I don't know but it was pretty bad.

DB, a mistake might have been made at your local Wendy's that one time. As you mentioned one employee might have salted the fries not realizing they had already been salted. I know you will give them another try and not *expect* a free coupon for your troubles. Perhaps this is why some request unsalted fries although I thought many did that just to insure the fries were fresh.
DebtorBasher on 2012-07-24:
Absolutely I will continue to go there. I've been going there for years and this is the first time I've had this happen. I'm not one of those people who you see on here that will say, 'I'll never go back there again' or 'I'm telling all of my friends and family to never go there again' I also will not demand someone gets fired or hope the place closes down. Things like this happen, but if you don't bring it to their attention, then you can't blame them for 'not correcting' the issue.
Suzy on 2012-07-24:
The location I usually frequent, the fries grew too salty there after they changed to using sea salt. Can't eat them any longer as they are way too salty to eat every time. Evidently they thought sea salt wasn't as potent as regular table salt and started using even more. I've used sea salt for years at home and it works the same as any regular table salt and you don't need more just because it is sea salt. In my opinion however nothing beats McDonald's fries for taste.
anonymous on 2013-07-19:
I work at Wendy's and we do not mind correcting our mistakes. At my store anyway. Procedure tells us when cooking fries, to shut off the cook timer, lift the basket, gently shake the basket for five seconds to remove excess grease, put the fries in the fry station, salt them, and hit the five minute hold timer. When the hold timer beeps at three minutes, we drop a new basket into the fryer, when it beeps at zero, we discard the fries and put the new fries in their place. The reason some get old fries is because they're held past the hold time. The employee stated above should have noticed the timer was on and not re-salted them.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Entire Order Wrong
Posted by on
Rating: 1/51
PANAMA CITY BEACH, FLORIDA -- I had to wait through traffic to get into the location on Thomas drive in PC Florida taking probably 10-15 minutes to start this complaint. I ordered our drinks 5 of us. 2 sprites, 1 Coke, and 2 large sweet teas. I ordered 2 #4's, 1 #7, 2 grilled chicken sandwich meals. I got to the window I got 1 small tea 1 large tea 3 cokes I told the man the drinks were wrong and that both teas were supposed to be large and he smarted off she read you your order back didn't she! I said yes sir she did but when she read it back it was what I ordered and this is not right.

He said we didn't charge you for that and I told him I didn't care what it cost. I wanted the large teas and I gave him money. He got aggravated like he didn't want to exchange the small tea. Then I told him the cokes were supposed to be sprite I thought he would stroke out. Then to the food order. He handed the bag out the window and I just counted the sandwiches and we were 2-short the chicken sandwiches.

Well he repeated the statement about she read your order and you should have listened. She read your order out and I told him again that she read it out right but the order was wrong. I paid 36 or 37 dollars. Needless to say I was furious this manager had belittled me he talked down to me as if I were stupid after I had gone out of my way. Waited for 15 minutes in traffic finally pulling into some amusement park next to it and having to wait to get in the entrance then for me to have such terrible service. Not to mention My husband and I didn't get our meals.

I will never go to that Wendy's again and I suggest you get someone down there that has a few manners to run your store. Figure out a better entrance for the store. Get order takers who know how to key in what they repeat to you. I hate to complain but that night was such a bomb because I had gotten so upset. We went to the room and I had potato chips for supper.
     
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SteveWiginowski on 2012-07-05:
My recommendation on really large orders is to go inside. This doesn't excuse them getting the order wrong.
frak on 2012-07-05:
This manager needs to be removed from his post. Put him on fries. He's obviously incapable of dealing with the public - and getting a simple order straight.
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