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drive thru closing before time
Posted by on 09/23/2003
MONROE, NORTH CAROLINA -- first i want to say i love wendy's resaurant, they always for like 95% of the time have great food hot and fast.

I am only going to say that sometimes employees and management want to go home cause its so close to closing.

it makes it hard when someone slides in a few minutes til the closing sitting at the drive thru menu and someone in there turns off the lights. and to a customer trying to beat the deadline of the closeing why should we suffer.

so we pulled up to the window and tell them that we had been sitting there and this is only 5 minutes til there actual closing time. and told them hey we were sitting there and you turned off the lights. for them to make the comment we didnt hear you there. ..........come on. give me a break.


i feel they should of served us. and when we did pull up to the window still 2 mins left. regardless they should have fixed the meal and been done with it. they should have taken the order turned out the lights and told any that were behind us if any that they were closed.

its still no excuse even for the last 5 mins of the night. it was rude. and they just didnt care they were wanting to close and go home. i dont blame them. but time is time. and they were to be open until 1:00 am. period.

     
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Posted by Anonymous on 2003-09-24:
You really shouldn't eat wendy's at 1:00 am. You must weigh what? a deuce? a deuce and a half?Thats the problem with America, we are all fat slobs.
Posted by Anonymous on 2003-11-10:
Well i dont know about YOU but if you had to close every night at the same place dealing with the same non appreciative customers like yourself i think you would close 2 minutes early so quit staying out so late and eat dinner at a reasonable time
Posted by Anonymous on 2003-11-26:
You cannot reverse a close, and it takes time. So sometimes, they do it early...it is not very right and it is poor treatment to the customer. However, people start closing in anticipation of the closing time, and sometimes do it with more speed than usual and the closing duties for that time are done too quickly. This is non-reversable. However, it is also irresponsible and you should call the district manager if it happens again. For if it happens again, you will know it is deliberately closed early for the sake of time.
Posted by Anonymous on 2003-11-27:
My store as timer for the outside lights that only the manager can access. We couldn't close early if we wanted to.
Posted by Anonymous on 2003-12-20:
I see you commenting on everything, Wendy's Employee. You seem to have no grasp of the idea of a job in the line of 'SERVICE'. It is employees like you that make the rest of us suffer. Our store has a policy, that if someone comes through the drive through, at 11:59, you serve them (we close at midnight). And, if there are 50 cars lined up behind them, we serve them, until the cars stop. Closing time is midnight, but we are not to turn away customers. Closing any part of the store early is against store policy, and have terminated managers for it.

And back to you, Wendy's Employee, You do realize you are not the only person in the whole world required to work late hours? Most of our late nite customers are people that are JUST getting off work, and grabbing something to eat before they get home. I really think that you should think twice before jumping all over somebody. You are very crude, and you sound like you have been dropped on your head a few times too many. Dave Thomas would be ashamed to have you serving any customers that enter the store you work in. If I were your manager, you wouldn't have a job.
Posted by Anonymous on 2003-12-22:
Well said, Memory! The system needs more attitudes like yours!
Posted by viper201 on 2006-04-25:
The store I work at, the signs shut off by timer only. As for the five minute until close deal, well, I may leave for work (wendys) which should take 15 minutes, but it usually takes 8. Thats because our time inside, is off from the outside time.
Posted by ryanwhr on 2006-12-05:
perhaps their clock wasnt the same as yours. Try getting there a few minutes earlier if you want to be guaranteed service.
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Forced to Pay for Cheese on Plain Hamburger
Posted by NoCheeseJim on 03/10/2011
POMPANO BEACH, FLORIDA -- On Wednesday March 9, 2011, I ordered a No. 1 Single Burger Meal (Medium size) and was surprised by the large increase in price.

I looked at the screen and it had w/cheese.
I said oh no cheese please, they said OK but the price did not change.
I repeated No Cheese Please, they said OK ...
I said but the price is wrong, that's the price with cheese. They said that the new policy at Wendy's is all hamburgers come with cheese, if you don't want cheese that's ok but you are going to pay for the cheese anyway.

I couldn't believe it so I stopped to speak to the manager, who verified the NEW policy regarding Wendy's Hamburgers.

Having to pay for an addition to a product that you don't want, thank you Wendy's I will no longer go to your stores.
     
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Posted by Starlord on 2011-03-10:
Another reason to give Wendy's a wide berth. Lukewarm chili with very little solids, hot meat patties on ice cold buns, and now having to pay for phantom cheese.
Posted by momsey on 2011-03-10:
I love Wendy's. But it would be annoying to pay for cheese when you don't want it.
Posted by Anonymous on 2011-03-10:
The Jr. Hamburger doesn't have cheese on it.
Posted by trmn8r on 2011-03-10:
When you say you were surprised by "the large increase in price," do you mean of the meal vs just the sandwich? You don't mean they added cheese, increasing the price, and then when you told them "no cheese" the price stayed the same, do you?

The "meal" is one of the biggest scams out there, IMO. The cheese is another matter. They should offer sandwiches without cheese. But removing cheese from a sandwich with cheese doesn't decrease the price.
Posted by Venice09 on 2011-03-10:
I think they should continue to have hamburgers, and the price should be less than cheeseburgers. It's not fair to have to pay for a cheeseburger if you only want a hamburger.
Posted by Anonymous on 2011-03-10:
I totally agree with the trmn8tor.
Posted by Anonymous on 2011-03-10:
oh man wendy's must really be desperate if they're jacking people for cheese who don't want it. Good grief will this company ever die.

Excellent info and review!!!
Posted by Anonymous on 2011-03-10:
Sir Lord, I respectfully disagree with you, they are not jacking people. The cheese is part of the meal.
It would be like ordering a Ceasar Salad without the cheese. Or a Big Mac w/o cheese.
If you want a regular burger then you can order a Jr. Hamburger with fries and a drink off of the Value Menu.
Posted by MDSasquatch on 2011-03-10:
You should have had them give you the cheese on the side, that way you would have at least go what you paid for.
Posted by Anonymous on 2011-03-10:
Lsalvador, Yeah I can see your point there BUT still this change was done by Wendy's as a revenue enhancement measure. Let's just be honest about that. As with every shady move to pick your customer's pockets some, like the OP, are not going to like it. That's quite understandable.
Posted by Anonymous on 2011-03-10:
Their food is putrid anyway, they couldn't give me a meal.
Posted by trmn8r on 2011-03-10:
Here is the Wendy's burger lineup:
http://wendys.com/food/Family.jsp?family=1

I note that the title says "Hamburgers," but every single item is slathered in cheese slices, except the Jr. Hamburger, as noted above. I never get a cheeseburger, or ask to have cheese removed. The Wendy's lineup of virtually all cheeseburgers says something about the diet of Americans.

The thing about removing cheese is I have never heard of it resulting in a refund.
Posted by Venice09 on 2011-03-10:
I am almost certain that Wendy's Single, Double and Triple used to come with or without cheese and were priced accordingly. I haven't ordered a burger in years, so I'm not sure when they started putting cheese on everything. I agree with the OP that you shouldn't have to pay for an addition that you don't want.
Posted by tnchuck100 on 2011-03-10:
Don't overlook the:
"Prices and participation may vary."
(see the link from trmn8r's comment)
Just as in the Dairy Queen issue on this just recently.
Marketing: The industry charged with promising much, providing as little as possible.
Posted by chemman on 2011-03-10:
trmn8r-The #1 meal combo at Wendy's, up until recently, was a single hamburger meal that came without cheese. I used to order it when I went there and if you wanted cheese you had to ask and it was an additional 30 or 40 cent charge. What the OP is complaining about is that the #1 combo is now a single with cheese with the higher 40 cents already added in and there is no longer an option to order it without. I agree that asking for a cheeseburger, minus cheese shouldn't result in a refund but the real complaint here is that Wendy's no longer offers burgers without cheese, so you have no option but to order the higher price item or go elsewhere. Personally, I recommend going elsewhere.
Posted by Anonymous on 2011-03-10:
You are absolutely correct Venice09. Cheese at Wendy's was always priced separately. If the OP is correct then Wendy's now includes the charge automatically in the price of the burger as to screw those who don't want cheese.
Posted by Anonymous on 2011-03-10:
If they reduced the price for taking off the cheese, why not also reduce the price for those who ask for no tomatoes or pickles or onion or whatnot.

While we're at it, why not increase the price for those who want extra onion or extra lettuce and so forth.

This is certainly possible in this day and age of computers. Why can't we pay for what we actually order? It can't take any more time for a cash register to adjust a price when I say "no onions" as it already takes to send the "no onions" request to the cook.
Posted by Venice09 on 2011-03-10:
That's a good explanation, chemman.

LR, judging by the menu posted by trmn, the OP is correct because there is cheese on everything except the Jr. Hamburger. I agree that Wendy's is screwing the people who don't want or can't eat cheese.
Posted by trmn8r on 2011-03-10:
chemman -> I agree that Wendy's only offers one burger without cheese now. I found the OP's wording "increased price" confusing, and assumed he/she meant compared with just a sandwich. If they meant compared with a previous visit when the single came w/o cheese, then it makes sense.

I agree that the no-cheese customer is getting their meat reddened on the backside here. Personally I would go elsewhere. The only time I don't mind paying for cheese I don't get is when it is an item on the $1 menu that doesn't cost much in the 1st place.
Posted by Venice09 on 2011-03-10:
I'm guessing Wendy's did this because most people order with cheese. And the cheese on Wendy's burgers isn't melted so it can be taken off. But I think the basic Single, Double and Triple should be offered as hamburgers for less money. I can understand cheese automatically being put on the specialty burgers, but there should be more than just the Jr. Hamburger for people who don't want cheese.
Posted by ChuhBaca on 2011-03-10:
That's just one way of nickel and diming the consumer. Drives me nuts. You can get the lowest fare from this airline, but the baggage charges negate that. Cell phone providers, satellite and cable tv, dealer setup and handling fees, now it's creeping into Fast Food. It may seem like I'm being sarcastic, but I'm really not. I'm really fed up with the "gotcha's" that consumers have to endure these days. Sorry for the rant; I'm done.
Posted by ticia232 on 2011-03-10:
I'm wondering if Wendy's did this because of the people who would order a cheeseburger with no cheese, and get upset if they were charged for a hamburger.
I saw this happen in front of me at a Wendy's before. Guy pitched a full fit on the employees because he had NOT ordered a HAMBURGER! He ordered a CHEESEBURGER WITH NO CHEESE!!!! No matter how much they tried to tell him it was cheaper, He wanted his CHEESEBURGER WITH NO CHEESE! They gave up and charged him for a cheeseburger. (I've also witnessed similar at BK and McDonald's.)
Posted by Venice09 on 2011-03-10:
Why would anyone order a cheeseburger with no cheese if hamburgers were available? I can't think of one reason. I guess some people are just weird.
Posted by Anonymous on 2011-03-10:
It's like the geniouses that order "Lays" for any type of potato chip or a "Coke" for any soft drink.

Posted by biomajor on 2011-03-10:
At chick fil a, if you order something that normally has cheese, like the breakfast bagel, and ask for no cheese, they do lower the price :)

I wouldn't eat Wendy's any more. I don't like American Cheese. It looks and tastes awful.
Posted by getoverit on 2011-03-10:
So, it's American cheese we're talking about is it? In that case, I would gladly pay them to leave it off. If they're going to leave it off for free, that's a pretty good deal!
Posted by Ytropious on 2011-03-11:
When I go to Taco Bell I don't get a discount because I choose not to get lettuce and sour cream. When I go to most burger places I don't get a discount because I choose not to get toppings. This is standard practice OP, please tell me one restaurant that takes money off when you subtract items from your sandwich?
Posted by Anonymous on 2011-03-11:
Ytropious, Chick-Fil-A does. There's your one. McDonalds does as well... Now there's two. I'm sure there's more.
Posted by Ytropious on 2011-03-11:
McDonalds does not. I have ordered plain cheeseburgers there before and I always pay the same price. They don't subtract for me not wanting condiments and lettuce and pickles, etc.
Posted by momsey on 2011-03-11:
I love cheese.

Chemman has a great point. The #1 used to come WITHOUT cheese and you'd get an upcharge for adding cheese. Now I guess they just decided to charge everyone for cheese and tough luck to those who don't want it.

Ytrop, I hear what you're saying, but cheese is treated differently than tomatoes, lettuce and any of the condiments.
Posted by Anonymous on 2011-03-11:
Ytrop, Order a Quarter Pounder without cheese and they will charge you less than the board price for a quarter pounder. I know this from my own experience.
Posted by Anonymous on 2011-03-11:
I remember this exact situation at McDonald's several years back. They used to have a green chile double cheeseburger on the menu for $.99 cents. I don't like their green chile, and since they didn't have regular double cheeseburgers on the dollar value menu at the time, I was forced to try and order those $.99 burgers and ask them to hold the green chile. Sometimes they would, sometimes they wouldn't. It was a real cat and mouse game. Some would say, "All you really want then is a double cheeseburger, and for that I have to charge you the normal price for them". Sometimes they just made it my way, and charged me the value price.
Posted by Venice09 on 2011-03-11:
This complaint is not about leaving an ingredient off the burger. The OP is complaining that Wendy's no longer sells HAMBURGER meals, and that they are now forced to pay for a cheeseburger meal. That is a very valid complaint.
Posted by guest on 2011-11-13:
I went to Wendy's today and unfortunately experienced this issue. I did not want cheese. I was shocked to see that there were no hamburgers listed that did not include cheese. I can afford to pay for cheese IF I want cheese but if I do not want it, I do not want to have to pay for it. I drove off without ordering.
Posted by Wayno on 2011-11-19:
I agree, the name of the place is Wendy's Old Fashioned Hamburgers and you can't get a normal hamburger. I will no longer go there while this policy is in effect
Posted by pgm554 on 2012-02-12:
Same here,what used to be $2.99 is now #3.49 here in CA.
Cheese upcharge is no longer an option.
No wonder they are losing out to In and Out!
Posted by guest on 2013-01-14:
I just won't be eating at Wendy's anymore. I want a hamburger, not a cheeseburger. Period. I shouldn't have to pay for an item I don't want. Wendy's is bucking normal and reasonable expectations to make a bigger profit at the expense of its customers. I'll go somewhere else. I'm not going to be disrespected that way. There are plenty of other burgers out there.
Posted by patricia on 2013-04-03:
me too. i have been buying burgers form wendys for many years and when i would order a single with JUST lettuce and tomato that is what i would get until recently. 4 times in a row i got cheese and mayo (which i can't stand). so today i opened the burger package before i left and lo and behold.. cheese. i said i order JUST lettuce and tomato and the firl said.. "well they all come with cheese now". i'm pissed, this is not "have it your way", it's have it our way and pay the same price if you don't have it our way. i like the burgers because they taste great and i know it's not mystery meat. the cheese is nasty and ruins the taste of the burger, to me. glad i looked here and now see it's "policy" to force cheese on the customer. they must have an overstock. but like another poster said.. i'm done going to wendys. what a load of crap.
Posted by Tammy on 2013-07-27:
"Have it Your Way" is Burger King's motto, not Wendy's
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Cold chicken brings laughs to employees
Posted by I_am_here_200 on 08/10/2009
NORTH CAROLINA -- Recently, I was in a small town in North Carolina on business and went to have my favorite chicken sandwich from Wendy's. After I bit into the sandwich I noticed it felt different in my mouth than usual and spit it out immediately. I then pulled the chicken apart and saw that the chicken was not cooked and frozen still in the middle!

When I took the sandwich back to the counter the employee took the sandwich and turned around to show all the other employees and LAUGHED ABOUT IT!! They were making jokes about the half cooked chicken and talking to each other. I was standing at the counter and nobody even offered to make me a new sandwich. After a few minutes of me standing there the girl who took my sandwich looked at me and said "Yes?" I was so outraged with the attitude I asked to speak to a manager and eventually got my food cooked properly.

I was just sad to see that the employees thought it was hilarious that I could have gotten rather sick from eating that.
     
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Posted by MRM on 2009-08-10:
After reading this review, I, too, am outraged that the employees laugh it off and did nothing to resolve the situation. Worst customer service indeed.
Posted by BokiBean on 2009-08-10:
I'm sorry it appeared that they didn't care. I'm sure it was just a reaction in the moment. If it makes you feel any better, the person who cooked it probably took the brunt of their jokes.

Employees find humor on their jobs in funny places. Its how they cope with their jobs. Ask any cop, nurse or EMT. Fast food workers too.
Posted by Anonymous on 2009-08-10:
There is absolutely no excuse for bad customer service or an undercooked product. No need to spell check this review. I think we all understood the context of the complaint.
Posted by DebtorBasher on 2009-08-10:
I agree with the Poster...the way they acted was unprofessional and un-necessary. I'd complain to the corp office, since the manager was informed and didn't do anything.

As for the spelling...it just seems to be the norm for many in NC. However, the poster got the message across clearly and we all understood the complaint, so no biggie.
Posted by DebtorBasher on 2009-08-10:
The manager did replace the samrich, but he didn't seem to do anything about the behavior of the workers.
Posted by MSCANTBEWRONG on 2009-08-10:
That is totally disgusting and was handled horribly.
Posted by proudmama on 2010-01-29:
well, getting to the original point here..while it is indeed hilarious that they didn't cook the chicken patty, they should have first apologized and replaced the sandwich immediately. THEN they should have laughed and teased the dingbat that did it mercilessly:)
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Value menu changes
Posted by on 01/20/2006
Recently here in my town, Wendy's raised the prices of a few of the value menu (dollar menu?) items to more than 99 cents. Example: The Jr. Bacon Cheeseburger went from 99 cents to $1.09. It is a very good sandwich and still remained a good bargain at the new price. But recently with their new national ads where the guys says "That's 75 Jr. Bacon Cheeseburgers" I guess they were forced to change all the value menu prices back to 99 cents. But, guess what? It seems that those items have been scaled back. The Jr. Bacon Cheeseburger always had 2 or 3 pieces of bacon on it. Now, since the price dropped back down to 99 cents, there has only been one piece of bacon on the sandwiches that we've bought. Why do companies always have to mess with a good thing?

     
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Posted by Anonymous on 2006-01-20:
Must be a marketing nightmare to keep pusing "value" based products and maintaining profitability.
Posted by Dr. Jeecheroo on 2006-01-20:
Inflation, dude. Inflation.
Posted by Ponie on 2006-01-20:
Wendy's isn't 'forced' to do anything they don't want to. We live in a capitalist society, remember? The restaurants in my area always had the 99-cent Jr. Bacon Cheeseburger, still do, and have two strips of bacon on each sandwich. If they went up a dime at your location--eat at home if this breaks your bank! I agree--this is a silly 'complaint.' Nobody forces you to eat at Wendy's. Buy a loaf of bread and a pound of baloney.
Posted by tander on 2006-01-20:
I find that when you like something alot, they either raise the price or they stop making it!
Posted by Ms.Consumer on 2006-01-20:
His/her comment is "informative", not in the "complaint" category.
Posted by Anonymous on 2006-01-21:
The chicken pot-pie I had last week, didn't have a BOTTOM crust! Talk about aggrivating........you wait 45 minutes for the thing to bake, watch the golden crust on top.........all to be disappointed when you dive in and find there's only aluminum and gravy on the bottom!
Posted by Anonymous on 2006-01-21:
sorry, that's supposed to be AGGRAVATING, admin informed me they ar edeveloping a spell check for the site.
Posted by DebtorBasher on 2006-01-21:
LOL...I have the same issues with Potpies...if there isn't a bottom crust, it isn't a "pie". Imagine if they made blueberry or apple pie without the bottom crust!
Posted by tander on 2006-01-21:
What does pot pies have to do with Wendys?
Posted by RVRBOATKNG on 2006-01-21:
I was wondering about that too. Is Wendy's baking pies now? How much do they charge?
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RAW Burgers & order incorrect
Posted by CyndinMarianne on 12/19/2004
COLORADO SPRINGS, COLORADO -- I have been going to the Wendys in Colorado Springs on Academy/San Miguel for the past few years now (maybe 6 times a year). The past few times (this year) have been just awful. Dirty store, very rude employees, nasty cold/old food.
I went this last time on 12/12. Went through the drive through about 6pm. Ordered a #1 combo WITH cheese, No onion extra pickle. Also a quarter pound double stack w/ cheese, no onion extra pickle. We got home and my partner opened her #1 combo burger, it had no cheese even though we were charged on the receipt. It only had catsup, no lett, no tom, no extra pickles. It was just a hamburger with catsup. The receipt was typed in right though, it said cheese, no O, X P. Her fries were also very cold, which we noticed on the ride home, but thought we will just nuke them when we get home. Why would there be cold fries at 6pm???
I opened my quarter pound double stack and, although it did have cheese, it had nothing else on there at all. I got the catsup and mustard out to doctor my burger up. I took a bite and noticed right away it was cold and tasted funny. I looked and the patties were RAW. I dont mean a little pink, I mean RAW. very discussing. I spit the bite out and saved the burger in the fridge in case I end up with Ecoli now.
Needless to say, I called the "Manager" in charge after I returned from the nearby BK and got my dinner. Her name was Angela. When I was first describing the burgers and how none of the condiments were on there like they were ordered, her voice sounded like it was a big joke. She started giggling sarcastically (like I was making it up) and said, "ok, just come back in then and we will replace it." She did not even finish listening to the complaint. She acted like I was calling to get free food and she just wanted to hurry up and get my name and get rid of me. I told her I was not done and that she handed out very raw hamburger on the double stack. THEN she got serious and apologized and said that they have standards so that doesn't happen and if I came back she will replace it. I told her flat out I would never eat at that store again. I told her if she wanted to call the Wendys on N. Academy and have them replace my food that would be okay. She said she would do that. I asked for a complaint # and she said they dont have a 1-800# I can call to complain.
Today I called the store on N. Academy today to see if she actually called them (today is the 19th so it has been one week) and the manager there had no clue what I was talking about. He did say he would replace my food though and he did apologize about the whole situation. I asked him for a complaint phone # because I still plan on complaining about the first store. He said there is no 1-800# but he had a local # for the Wendys in CO Springs. I plan on complaining to them on Monday. It is one thing if it is just cold food, or the order is made wrong. It is very dangerous to hand out hamburger that has not been thoroughly cooked. You can really make someone very sick or even kill them. How many people have to get sick because of employee and management indifference?
This goes higher than just the store level too. I know there are costs each store has to meet. However, sacrificing public safety to save on labor and training costs is NOT the way.
I know it doesn't do any good to call the health dept (but I AM going to). I used to manage restaurants, Jack in the box & Dennys. When the Health Dept. comes into even the most discussing stores, they do not close them down. There can be roaches, mice, food storage equipment not working and they still do not close them down. They give them a month to comply, then even if things dont get fixed or cleaned up, they just keep giving more time.
I also think it is very poor customer service to not offer a 1-800 complaint phone number, or an email address to complain to. I have been on their websight (Wendys.com) looking. All they have is a long distance # and an address to write to. This is stated next to the address:
"We'd love to hear your comments or questions about Wendy's® or this web site. While we are unable to respond to every piece of mail personally due to the high volume we receive, your comments will be given serious consideration." This sure gives me the impression they do NOT care one bit.
If anyone needs the local CO Springs Home Office phone # email me & I will give it to you.
     
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Posted by AZJEM on 2004-12-20:
I used to work at a Wendy's several years ago and I do know they absolutely train their employees on safe serve cooking and e-coli. As a previous manager you must know that there will always be that employee who doesn't really care or realize how serious this can be. And there is no way a manager can stand over each and every employee to see whats going on. Also, there are usually more than one manager so most likely the one you spoke with didn't share your story with the other ones. As with other restaurants, there are the Wendy's that are franchise and the corporate stores so you need to find out before trying to reach someone at a higher level. You do have a right to be upset but you really gotta deal with this and let it go. Luckly nothing bad happened, you made the store aware and hopefully it won't happen again. If you are going to eat out, you will always run the risk of this happening somewhere. Becareful before you eat.
Posted by myron1 on 2005-01-12:
The hell with trying to talk to the manager! If you were served a raw hamburger, I would go straight to the department of health. That is very serious, and should be investigated before anyone gets sick and possibly even dies.
Posted by wendysux on 2006-03-28:
If I were you and this was true, I would go back and make them eat it. Just the meat patty right off my shoe and when they're done, squirt'em in the face with ketchup. j/k about the ketchup thing, but definitely the eating part. Check out my great comment from Merced, CA.
Posted by patti_25 on 2006-07-10:
I agree with Myron and the poster. I was served raw cicken at Wendy's a few days ago and they treated it like a big joke as well. Wendy's does not give a DAMN about the customer cause if they did, they would make amends for the messes they put themselves in. As is, they blow you off and wait for you to come back again. Not gonna happen this time. I've spoken to my local health inspector and sent a copy of my complaint posted on my3cents to Wendy's International. See how they like it when they see how many complaints they have on here!
Posted by patti_25 on 2006-07-10:
Sounds as though AZJEM may just have had low standards because my manager was always checking in on everyone to make sure we were wearing gloves, if we needed help, how the food levels were, ect. And I know we were ten times busier than Wendy's ever was. So all that is in my opinion is a lack of effort.
Posted by Joe Smith on 2006-11-07:
patti 25, Oh yeah, well I bet we were ten times as busy as you. Ner ner ner ner ner.
Posted by patti_25 on 2007-02-10:
roflmao

*Wipes a tear from her eye*

"Wendy's...Busy"

You're so funny:)
Posted by Starlord on 2007-06-10:
patti, you should never try to eat at Wendy's in Casa Grande, AZ between about 11:45 AM and 2:00 PM. You quickly get the impression that you have died and come back as a sardine. Just about every restaurant in town is busy for the noon rush, but for some reason Wendy's gets a super crowd. I can't understand it, because the times I have eaten there the food was not enough to make me go through that again. I love Whoppers, Whattaburgers, and Del Taco, but keep my mealtimes offset a bit, so I eat when the noon rush is not as intense. I have to eat as much on a schedule as possible, due to diabetes. If I cannot eat at home, due to doctor's appts or shopping, etc, we do eat at whatever looks good at the time.
Posted by Re on 2013-06-06:
This Wendys on San Miguel and academy absolutely sucks! To the previous manager who said deal with it...not cool. It has happened 3 times at this one getting the order wrong and 4 times at different ones...that says nothing good about the Wendy's chain. All this happened within the past 4 months. In fact all fast food places have screwed up my order. It'd like they go to work just yo get a paycheck. You deal with it Mr. Manager...we should not have to as a customer. Customer service has become so obsolete. Sad!!
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Drive Thru Customers - From an Employee
Posted by Kageyourfriendlyneighborhoodassassin on 01/21/2004
TULSA, OKLAHOMA -- Ok I work at a Wendy's in Tulsa OK (not gonna say which one as most of you will want to shoot me after reading this). Keep in mind I work the drive thru(EVERY NIGHT till 1 am *sigh*)

So here's my top list of things that annoy the piss out of me and my co-workers

1. This IS WENDY'S!!!!

W-E-N-D-Y-S! Not Mcdonalds, not Burger King, Not sonic.

We don't have Mc nuggets we have chicken nuggets, we BIGGIE size here, or at least say large size, but for f*&k's sake don't ask me to sonic size your combo.

They are called kid's meals, not big kids meals, and not happy meals.
We do not sell roast beef sandwiches, whoppers or big mac's! We do NOT have the 5 for 5.55 that arbys!

Asking for any of these things will result in us looking at you like you a complete moron.

2. The word Uhhhhhhhh
One of the most annoying this when I ask someone their order. "Uhhhhhhh I uh want Ummmmm a number uhh 6 with ummmm a uh dr pepper. and uhhh..." Stop it people you are driving me nuts! This will also have us looking at you like you are stupid.

3. Drunken morons.
I'm not against getting drunk, but hell don't come bother us with your drunken stupidity, and you WILL get 5-0 called if I see open bottles. Stay at the bar till ya sober up! Depending on how much we are annoyed these customers get anything from a sandwich smashing to being pulled up waiting for fries while we call 5-0.

4. Water at the window.
Water is still free if you order it at the speaker!. Countless people come up and the first thing they say before giving me change, "can i get a wata?". Which brings me to another point..

5. Plain at the window.
Order your sandwich and be done with it. Realize that by the time you get to the window your sandwich is probably already made and in the bag, asking for plain or no mayo/ketchup/mustard means we have to remake the whole thing. and BAM smash goes your sandwich.

6. False combo's or false sandwiches.
Basically when you say I want a number 2 but get to the window and say Oh I only wanted the sandwich, or say I want a double with cheese and expect to get a combo. COMMUNICATE PEOPLE! If you want the combo say NUMBER whatever, if you don't say NUMBER or at least COMBO then don't expect to get a combo. Ordering a double with cheese with a a coke will get a sandwich and a coke. not the combo. We are not psychic! Doing this will result in dirty looks from the drive thru person as he/she has to re-ring up the whole combo.

One last thing. Most customers don't realize but Wendy's keeps it's employees on a timer.*cough* Nazis *cough* When you pull up to the speaker it starts and doesn't stop till you leave the window. The higher the time the more frustrated employees will be with you. Please be mindful of this and pull forward to check your order/unwrap your food or whatever. If you are the window checking your order and half the crew is staring at you in a homicidal manner, that is your queue to pull up a few feet.

Sorry if I'm going off a bit here I've worked at Wendy's a year and a half, haven't gotten a raise since 2002 and am only making 35 cents more than when i started. I've been told I'm getting raises on my last 2 paychecks and surprise surprise no raises. And no I'm not some lazy slacker or anything, in fact I'm getting employee of the year.

I'm writing this to vent as working back window is probably the most stressful position at Wendy's.
     
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Posted by Anonymous on 2004-01-21:
Guess what? There are over 100,000 chain drive thrus just like yours. Read Fast Food Nation by Eric Schlosser. You'll see how the rest of the 3 million+ fast food workers in the U.S. are treated. It's no wonder you have to deal with such morons on a nightly basis when people annually spend more on fast food than on higher education or audio music.
Posted by Anonymous on 2004-01-21:
Your letter is well-written and easy to read. Sounds like you know what you're talking about. #3 is a GREAT policy. I hope you encourage your co-workers to do the same. I hear your plight about being timed at the orderpoint; can't companies find another way to "check up on" their employees, other than using a mechanical object such as a timer? Oh....they have those.... they're called "managers"...*sigh*..
Posted by Anonymous on 2004-01-21:
>>>Oh....they have those.... they're called "managers"...*sigh*..<<<

Yes but that would mean the managers would have to *gasps* come out of the office and *another gasp* help online. Ok I know some managers arn't like this unfortunatly most at my store are. :)
Thanks for the kinds words BTW.
Posted by Anonymous on 2004-01-21:
Timers are supposed to time how fast Wendys gets people in and out of the drive through. It starts as soon as customers approach the menu and stops when they leave the second window. At the store I work at our time limit is set to 70 seconds (1 min. and 10 sec.) so 70 and below is good and 70 and higher is bad. And at certian times of the day the average is printed out and the manager reports the average to their boss (a.k.a. the district manager) and if the average is high the managers get in trouble with their boss. Usually it is customers who take too long to order or ordering lots if items or it is beacuse the employees were too slow or something wasn't ready. But we cannot rush the customer so all we can do watch the timer tick away.
Posted by Anonymous on 2004-01-21:
>>>so all we can do watch the timer tick away<<<

Try dropping the ice bucket out the window(let it hit the ground while the customer is still at the speaker. It will stop the timer. 45 second daypart 4 :D
Posted by Anonymous on 2004-01-21:
Here's how to beat the timer: Take the customer's money, then ask them to please pull into the first parking space and tell them someone will bring them their meal. You get credit for 20-second orders which will bring the average way down.
Posted by Anonymous on 2004-01-21:
One of the newest drive thru timers that Wendy's uses has a feature where you can program it to disregard a car in the drive thru lane if it hits a certain limit. Vehicles can also be deleted from the system by using a code. It's pretty sad that a timer on the wall has become so important that people will manipulate it like this on a regular basis, to keep up appearances. It's become just a numbers game. The next generation of timers that are currently being tested use digital cameras at different parts of the drive thru to control the drive thru timer through the motion of vehicles in the lane. The manager/owner can also watch everything from home.
Posted by oocpuxoo on 2004-01-26:
All I want to know is, how the heck did you put up with it for so long?
Posted by kapapineau on 2004-02-14:
Wendys is simply kidding themselves..the metal from the bucket simulates the car leaving the 2nd window even if they are still retarded and cant get their money together and be prepared to pay. The company creates these timers to make themselves feel better..whether the times are real or manipulated. I can assure you that your boss, and his boss all know times are manipulated.
Posted by kapapineau on 2004-02-14:
customers are kidding themselves if they think their getting a fresh frosty after 10pm. the machine has already been broken down and cleaned...lol am I right?
Posted by brittany1485 on 2004-02-22:
No wonder people are always complaining on here about getting the wrong order. I'd screw it up too if I was being timed!
Posted by kageyourfriendlyneighborhoodassassin on 2004-02-25:
>>>customers are kidding themselves if they think their getting a fresh frosty after 10pm. the machine has already been broken down and cleaned...lol am I right?...<<<

The front frosty closes befoer 10 but we don't usually close the back one until midnight, even then we make up several and keep them in the freezer. It's pretty rare for us to run outta frosty's due to shutting down.(thats at my store tho)
Posted by Notonyourlife on 2005-07-14:
I worked there as a manager and they paid me to do a job just as they pay you to do one. You aren't paid to roll your eyes or get ticked off at customers..without them you would have NO job, NO paycheck, NO company to work for. Wendy's just tries to train you to get those customers through as quickley as possible and on with their lives. They are doing this as a service to the customer and pay YOU to help accomplish. I am going to send this link to some AD's in Tulsa and hopefully they can identify which store you work at and who you are to come on here and trash your the ppl that employ you. I left Wendy's simply to step in a different career. You ppl talk about cheating, smashing ppl's sandwiches, being rude to customers..you need to be fired. The lot of you. Not everyone has the menu memorized like you do, they don't work there. Some need time to read. Tell you what, one of you act this way when I am in the drive-thru, I'd get out of the car and pull you through that window. Who do you think you are? You work in fast food..it's not glamorous but it puts money in your pocket. Do what they expect, play by their rules or QUIT. Stop whining.
Posted by Anonalso on 2005-07-20:
I also work at a Wendy's in the tulsa area. We also use the ice bucket, or any metal device to stop the timer as well as drive our own cars around several times to bring the time down. Customers know they wait longer than a few minutes in most of our drive throughs but on paper you guys think we are that fast. I have worked in and five of my friends work in surrounding stores..we met through people at Wendy's, Catoosa cheats a lot, Owasso cheats, that one on 31st and 169 area cheats too, i bet these are your leaders too. We have to cheat and we are taught to cheat by the managers, managers do it also, where do you think all the new people learn it? We have also been asked to have cars pull back around to help us. We pull peple up at night too. Too much pressure from the higher ups, if you think all of us don't cheat then you are stupid.
Posted by Romeos Tune on 2007-10-04:
Hopefully the higher ups at Wendy's will figure out who you are. No wonder you've been working there with no raise. lmao
Posted by Wisdomcube on 2008-04-23:
Most consumers do not know that the majority of sales is the drive through. Lets put it this way, when you take 4 minutes to order your food, do not expect it in 5 seconds when you pull up to the window. We are not psychic, like the poster said, so if you want something, request it back at the speaker. We do not know your favorite sauce, your made up combos (e.g. saying #10 when there are only 9 combos). Constantly asking for a promotional sandwich all year round will not make it appear sooner. Ignoring the person repeating the order back to you and then finding a problem, after it was repeated 3 times!! Adding things to orders adds more time to everyone elses order behind you.I would say 50% of problems could be solved if people payed attention to the speaker and not yelling at their kids in the car.
Posted by Master Shake 138 on 2009-05-29:
First, I never knew you were being timed...now that's 2 reasons people need to pull up to check their order...the other one is that there are people behind them. Pisses me off when people do that. Move out of the f-ing way and look through you bag. Second, the uhhhh crap doesn't just annoy you. If they person behind them (I always seem to end up behind these fools) hears this, it will annoy them to no end as well. I just wanna get out and smack them. If you don't know what you want, or are just too stupid to say the words, STAY HOME!! Third, I get dirty looks for using a credit card. Sorry pals, that's the world we live in now. I'm gonna use it so save the attitude.
Posted by proudmama on 2010-01-29:
I have worked in the fast food industry for about 10 years of my life and while I've never worked at Wendy's, I've had many of the same experiences i.e.ordering a sandwich when you want a combo, or ordering a combo when you want a sandwich..it happens everywhere, folks! You left out a couple though that I'm sure has happened: 1. taking 10 minutes to dig out change(grrr) 2. using the drive thru window to dump out old drinks in front of you then asking you to toss out their trash(!!!)and 3.using the cashier as a vent for their own problems, sniffing "why don't you get a REAL job?" (wow..didn't realize this was a fake job that pays me fake money...)
Here's the reality..every company has to deal with inconsiderate and moronic people and venting out about it doesn't make them bad employees. In fact, fast food is probably MORE stressful because we are forced to smile and be pleasant even if the customer is being a complete ***hole. Second, managers hound on crew to keep times down so sometimes cheating is essential(wendy's is not the only place that cheats!) I no longer work in fast food but I have great respect for everyone who does-they deal with a lot of crap, so give 'em a break, guys!
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New Warm Chicken
Posted by Cherpep on 07/16/2008
WARREN, MICHIGAN -- Wendy's New Warm ChickenFor a quick lunch, it is often my choice to run to Wendy's and get a salad. They recently changed the chicken in their salads from cold grilled chicken to warm chicken. In my opinion, this was a very bad move! I really liked the big chunks of cold, grilled chicken that was previously in their salads. Now, it is thin and rubbery. Even if they did not heat it, the chicken would be rubbery and tasteless. Even worse is what the warm chicken does to the rest of the salad. I had the Mandarin Chicken salad, and the lettuce and oranges ended up being warm too - GROSS!! I cannot stand warm lettuce!! I work 5 minutes away from Wendy's, so it wasn't like it was long in transport. I ended up throwing away most of the salad.

Also, it appeared as if the salad was actually quite a bit smaller than before. Wendy's - please bring back the original chicken you had in your salads.
     
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Posted by Anonymous on 2008-07-16:
".......Also, it appeared as if the salad was actually quite a bit smaller than before......."
*LOL* You're asking for it Cherpep.
Posted by Anonymous on 2008-07-16:
I for one am glad the Wendy's by my house is no more,if only McD's and Toxic Hell will follow suit.

any salad dressing mishaps?


VH!
Posted by Anonymous on 2008-07-16:
Steve, isn't warm, wilted lettuce enough? *tearing up*
There is nothing worse to me than when I get, say a smothered burrito and they put the platter in the microwave to not only melt the cheese but wilt the lettuce in the process.
Posted by Anonymous on 2008-07-16:
I like the Frosty ice cream at Wendy's. Everything else they can keep. Dave where are you?

Thanks for the heads up on the salads Cherpep, another Wendy's item to stay clear of.
Posted by chris513 on 2008-07-16:
Alot of people don't like Wendy's, but I, for one, do...In fact, I like just about every fast food, but that's just me...thank you for the heads up...a year ago, I would have paid no mind to this, but now a day, I am trying to eat a little better, so I have thought about trying this...but now that I read this, I will not.
Posted by cherpep on 2008-07-16:
It is tough when you're trying to eat right, but have to grab something quick. McD's & BK's salads always seem watery or old. The Wendy's by me always had fresh ingredients in their salads, so with some low-fat dressing, made a decent choice. I'm really disappointed with this chicken thing. I can always get the $.99 side salad, but it won't be enough. I usually try to bring my lunch from home, but it's not always possible. Any suggestions for a quick, healthy lunch?
Posted by chris513 on 2008-07-16:
Maybe a sandwich place like subway or quiznos...if you can handle either one of those two places...
Posted by DebtorBasher on 2008-07-16:
I used to get a grilled chicken salad from another place...and I would take the chicken off the salad and nuke it...I was just never convinced that the chicken was fully cooked on it.
Posted by DebtorBasher on 2008-07-16:
Wendys' Fries are the best from any FF resturant.
Posted by chris513 on 2008-07-16:
I like Arby's fries....
Posted by Anonymous on 2008-07-16:
I usually bring in a sandwich and some fruit.Sometimes i get sick of the same ole thing,so I'll mix in some teriyaki chicken over rice,or a deli sandwich(no cheese).somedays i wont eat lunch I'll just throw down some water and be fine til dinner
Posted by cherpep on 2008-07-16:
I actually like Subway sandwiches and being able to choose the ingredients. I haven't been there in a while. Thanks, Chris!

DB - you can't be serious!! Chicken is easy to tell if it was cooked fully. If it's the chicken breast, and it's white, then it is cooked.
Posted by Anonymous on 2008-07-16:
Sorry DB, but that would be Micky D's for fries. Don't let a sloppy #9 ruin your good judgement!
Posted by Anonymous on 2008-07-16:
That tarter will give you the biz everytime.
Posted by Anonymous on 2008-07-16:
You got that right, Supes!
Posted by cherpep on 2008-07-16:
Perhaps I should try a FOF.
Posted by DebtorBasher on 2008-07-16:
Cherpep...at subway, you can make any sub into a salad. I've done that many times.
Posted by DebtorBasher on 2008-07-16:
I don't know Cherpep...but grilled chicken never seems fully cooked to me...it's like they just decorate the outside with those little grilled lines...and think it's done.
Posted by Anonymous on 2008-07-16:
Cherpep, the breast of the chicken will be fully cooked in no time and will be easy to see IF it is boneless. When cooking WHOLE pieces of chicken it can get tricky. It can look like it is fully cooked until you bite down to the bone and find blood! Yuk!
*hot wings from downtown Denver agree*
Posted by cherpep on 2008-07-16:
I don't like shredded lettuce in my salads. Basher, I thought you were really picky. Now, you're making me realize how picky I am too. But, at least I'm not phobic, LOL!
Posted by cherpep on 2008-07-16:
Agreed, zz. But in purchased salads the chicken is generally boneless and cut into chunks or strips. If you can see that it's white all the way through, wouldn't you agree it is fully cooked?
Posted by DebtorBasher on 2008-07-16:
If I had my choice, it wouldn't be shredded lettuce, but at subway, you don't have that choice. If I get a Salad that is already made from a deli or fast food place, I pick it all apart and wash everything and put it back together again. I used to drive my co-workers nuts with that...and it made it hard to do when they put shredded cheese on it.
Posted by Anonymous on 2008-07-16:
It should be cut into bite sized pieces. I used to take the crust off of my bread and I hate Cherry Tomatoes. You bite into one and it goes everywhere.
Posted by Anonymous on 2008-07-16:
Excellent review cherpep. You're a notch above the average user around here. I voted your contribution 'Very Helpful'.

Who in their right mind orders wings at the Supreme Court anyway?
Posted by DebtorBasher on 2008-07-16:
Uh ZZ...let's not talk about squirting tomatoes...I'm having some flashbacks here....
Posted by DebtorBasher on 2008-07-16:
ZZ...I'm gonna visit you over the weekend and let you do all the cookin' for me...show me how a real chef does it!
Posted by Anonymous on 2008-07-16:
DB, this guy I work with does that! He doesn't drive much either....Coincidence?
Cherpep, I agree. Some people will overcook the B/CB and get it all dry and stringy.
Posted by DebtorBasher on 2008-07-16:
....cooking, that is! *wink*
Posted by Anonymous on 2008-07-16:
cherpep is correct. If it's all white it is fully cooked.
Remember, it was fat and yellow prior to becoming a salad ingredient.
Posted by Anonymous on 2008-07-16:
Stop on by!
Posted by DebtorBasher on 2008-07-16:
I DO DRIVE...I just don't make it to my destination in the time other people do...that's all.
Posted by cherpep on 2008-07-16:
A nice, juicy, plump, ripe homegrown tomato sounds great right now. Perhaps with a little sea salt sprinkled upon it. That, with a piece of warm bread makes a great lunch for me. Stew - you got any extras you could send my way?
Posted by DebtorBasher on 2008-07-16:
ZZ...I am sitting here right now with dry stringy chicken breats...LOL..I friend it...a little too long...wanted to make sure it was done..and well, it was done alot sooner than I thought...and I was boiling some Mac and the water boiled out and I didn't know it until I smelled burning mac. It's Stewies fault...if I wasn't on here defending my reputation on the other thread, I'd be eating some nice juicy white chicken breast and Mac and cheese.
Posted by Anonymous on 2008-07-16:
Neither does he. He catches the bus EVERYWHERE!
C2O, what kind of chicken are you eating? My B/CB's are dark pink. Did I miss something?
Posted by DebtorBasher on 2008-07-16:
The burnt garlic didn't do much for the aroma in my apartment either!
Posted by DebtorBasher on 2008-07-16:
The fat and skin are yellow...I don't like cooking chicken on the bone...I have to skin it, and debone it.
Posted by DebtorBasher on 2008-07-16:
Now Cherpep, that sounds perfect...Tomato on homemade bread with Miracle Whip or sour creme!
Posted by Anonymous on 2008-07-16:
zzrokk, I only eat fully cooked dead chicken. :)
Posted by Anonymous on 2008-07-16:
I'm eating an aramark roast beef sandwich and the meat is a very nice medium rare red. Care for a bite, basher
Posted by sarahnkrystal on 2008-07-16:
I loved the old Wendy's mandarin chicken salad...yum. When I heard the whole commercial about the warm chicken and cold crispy greens I wasn't happy. I knew that it would just be nasty.
Posted by Anonymous on 2008-07-16:
DB: Garlic in your macNcheese?
Tomato on homemade bread with Miracle Whip or sour creme?
What is wrong with you?
Posted by cherpep on 2008-07-16:
Nasty. That's a good way to describe it, sarahnkrystal. Unfortunately, I did not see the commercials before I had the salad. I was quite unpleasantly surprised.
Posted by Anonymous on 2008-07-16:
Wendy's was good when they had the self serve salad bar.
Posted by Anonymous on 2008-07-16:
Aramark, the food of the vending god's.
Posted by Anonymous on 2008-07-16:
Gotcha, C2O.
LMD, that sounds good.
Posted by cherpep on 2008-07-16:
I must ignore DB's addition of Mir Whip or Sour cream. Honestly, the thought alone makes me sick. I'll just keep the sea salt.
Posted by cherpep on 2008-07-16:
I just got a chuckle. Imagine DB, with all her phobias, at a self-serve salad bar. That would be a scream!
Posted by Anonymous on 2008-07-16:
My tomatoes only require *kosher* salt and fresh cracked black pepper. I'd pop a cap in any punk who smeared Miracle Whip on my babies.
Posted by Anonymous on 2008-07-16:
I don't know about her phobias, but a mental image of her skinning and de-boning her kill while trying to manage her stringy chicken breasts is giving me a chuckle.
Posted by DebtorBasher on 2008-07-16:
ZZ I was talking about burnt garlic from my chicken breast I was frying! GET WITH THE PROGRAM!!!! LOL!
Posted by DebtorBasher on 2008-07-16:
You guys are not being very nice to me!
Cherpep...I admit sometimes a tomato sandwich is good with just buttered bread, salt and pepper. But Miracle Whip or Sour cream is very, very good. Sometimes I just eat a piece of bread with sour cream on it with salt and pepper.

I don't do open salad bars because people cough and sneeze and uses their dirty hands to pick through the items and there are always flies with poop on their feet walking on everything. And the same goes for those open salad bars and those open places with olives in grocery stores. And even when people uses those tongs to get their items for the salads, they throw them back in with the handles inside the thing-a-ma-gigs that every Tom, Dick and harry handled with their dirty hands.

Stewie...I have Kosher salt. If I can smear my twins with Tartar sauce, then I can smear your babies with Miracle whip!

Posted by Anonymous on 2008-07-16:
Fried foods aren't good for your girlish figure.
Posted by DebtorBasher on 2008-07-16:
C2O...it's very easy to debone my breast. I just stick my two thumbs along the bone and slide them and the meat comes right off in one piece.
Posted by DebtorBasher on 2008-07-16:
I know, I know Stewie...fried foods will be a thing of my past soon.
Posted by DebtorBasher on 2008-07-16:
Then you get ahold of that white silk cord in the tender part with the tip of your finger, lay the knife on it and pull....
Posted by Anonymous on 2008-07-16:
C2O, you ought to see her trying to iron. She nearly lost a foot doing that once! Don't ask me how she managed to do that one.
Sharp tools, binders and electrical appliances should be outlawed at her pad. Poor, DB.
Posted by DebtorBasher on 2008-07-16:
ZZ..you really don't need to give my history to those who don't know about it...besides ... that was when I was ironing my bra...LOL!
Posted by DebtorBasher on 2008-07-16:
ZZ...don't forget hairbrushes as well...LOL!

You know, I never realized how much I've revealed about myself on here, until someone like ZZ prints out a list!
Posted by Anonymous on 2008-07-16:
Your BRA?!!! Now there's a first.
Posted by cherpep on 2008-07-16:
Didn't she recently also have a catastrophe with an oil spill in her kitchen? It must be entertaining to watch her cook.
Posted by Anonymous on 2008-07-16:
....And a very long list it is.
Posted by cherpep on 2008-07-16:
You ironed your bra? What's the matter? Don't you have enough woman stuff to push out those wrinkles naturally? LOL.
Posted by Anonymous on 2008-07-16:
Whoa! *LOL*
Posted by Anonymous on 2008-07-16:
Just had a Gyro that was swimming in grease!
I won't be going back there!!!
Posted by DebtorBasher on 2008-07-16:
Ok...this is the first time I actually really did laugh out loud. I don't iron my bras all the time...but there are times when it's necessary to iron your bra and panties and that just happened to be one of those days...and I happened to burn my foot with the iron when I was doing it. Doesn't everyone???
Posted by DebtorBasher on 2008-07-16:
And I wonder why it's taking My Sheriff so long to pay off on that ring of mine!
I mean, don't you think it's worth marrying me, just for the entertainment alone?
Posted by Anonymous on 2008-07-16:
Sorry Cherpep, but this review has been hijacked.
Posted by Anonymous on 2008-07-16:
I can never eat chicken again! Too many images!
Posted by Anonymous on 2008-07-16:
Warm chicken on a cold salad? Thats disgusting Thanks for the warning Cherpep.
Posted by Mrs. Fantastic on 2008-07-17:
Cherep- If you're looking for healthy 'fast' lunch in Warren, I think I found all of them. Mr. Pita is my fav though. There wraps are so good for you AND good tasting. Esp- the chicken salad. Let me know if you need some other suggestions :)
Posted by cherpep on 2008-07-17:
Mrs. Fantastic - you are right - Mr. Pita is a good choice. However, I've learned to ask them not to heat up the pita, because they do it lettuce & all, which is a pet peeve of mine. Do you live or work near Warren?
Posted by DebtorBasher on 2008-07-17:
We have a Pita Palace here and they are great...they ask if you want the pita heated, they do so before putting anything in it. Everything is cooked right in front of you, so it's not like cold meat being re-heated.
Posted by cherpep on 2008-07-17:
That's the way to do it, DB. I just don't understand why someone would even THINK of placing lettuce inside a microwave. Seriously, it makes me shudder just imagining it.
Posted by DebtorBasher on 2008-07-17:
I feel the same way. Sometimes if I pick up a burger and it gets a little cold on my way home...I take it all apart, and put just the burger meat in for a 20 second nuke...sometimes if messes up the chees a bit, but I never stick it in there with the lettuce and pickles...warm pickles YUCK! Then I put it all back together again.
Posted by cherpep on 2008-07-17:
My daughter went through this very long phase of being extremely picky with her foods. Of course, what she wanted to eat was never the healthiest, so it was constant battle to get her to eat healthy foods. I had to sit through many dinners with this pouting child who would whine, complain, and constantly poke at her food. One day, we went to Mr. Pita. After one bite, I found that they heated the lettuce inside of the pita, which grossed me out. While I sat there picking out every piece of hot lettuce with a disgusted look on my face, my daughter cracked up. She never saw ME react like that. To this day, she'll just say "hot lettuce" and start laughing. It's a favorite memory of hers.
Posted by Anonymous on 2008-07-17:
Iceberg lettuce is not sexy in the least. I do not care for it hot or cold. It's the rice cake of the vegetable world.
Posted by DebtorBasher on 2008-07-17:
Rice cakes = bumpy cardboard.
Posted by cherpep on 2008-07-17:
I like the crisp, cool crunch that lettuce can offer. Calorie-free too! However, heat it up and any redeeming qualities are gone.
Posted by caa on 2008-07-17:
I tried the new salad early this week. I agree, it is awful. The "chicken" was really weird tasting, the lettuce was warm and the cheese was melted into one huge glob in the middle.

No more Wendy's salads for me.
Posted by DebtorBasher on 2008-07-21:
Congrats Cherpep for making it as a feature on the M3C Newsletter! Good Job...Give that girl a star!
Posted by DigitalCommando on 2008-07-21:
Maybe they will follow suit with a warm Frosty.
Posted by big kid on 2008-07-21:
I had the spicy chicken sandwich and it was smaller too.
Posted by Gussy336 on 2008-07-22:
Im a wendy's employee, full time for the summer until school starts up again. Our store is one of the best stores in NC. We get a lot of complaints about our salads, unlike a lot of wendy's, we have fresh made salads every day, yesterday's salads get thrown out. A lot of diffrent things make the salad look bad, first, unproperly cooking the chicken will burn it and make it smaller. Second, for those who don't want a warm salad, simply ask the drive thru or register person to simply place the warm chicken in a different container and they will gladly do that for you. For those who live in the oak ridge area, visit the wendy's, its the best fast food experience in the area. We properly wash our hands, use gloves for everything related to food (please note, nc state law does not require us to wear gloves, but we still do), clean bathroom and highly trained people. Our minority people are placed in jobs that require little communication with employees while are well speaking employees are placed at places to best serve your needs. We ALWAYS fix our mistakes no question ask, we are not rude, have a good crew and i really wish other wendy's across the united states would be like us.
Posted by Wisdomcube on 2008-07-31:
The new salad has had different reactions. From what I've seen most people like it. I've had a couple people say they liked the diced chicken better, but overall people like it. Just not everyone.
Posted by pbrahan on 2008-09-17:
OMG! Just today I posted a complaint on Wendy's website about this very issue. I told them that I've purchased my LAST Mandarin Chicken Salad unless they bring back the cold, moist chunks of chicken.
Posted by Wisdomcube on 2008-10-19:
Good luck with that, there not bringing back the diced chicken anytime soon. It's easier to use the warm chicken besides. While your at it, bring back the chicken strip combo, Jr Cheese deluxe, stack attack, and fruit salad.
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Yet Another Wendy's Complaint
Posted by Puptentacle on 07/18/2006
HESPERIA, CALIFORNIA -- Wendy's was at one time the best of the best when it came to fast food. No longer. I didn't realize how bad it was nationwide until seeing this site. Here's my story...

Wendy's on Main Street in Hesperia, CA has been a nightmare literally since the day it opened. I've eaten there on perhaps six occasions because each time I couldn't fathom that Wendy's could have gone that off track that fast. Wrong orders, idiotic employees, management that doesn't care, etc. Tonight was my last straw.

They have yet to manage to get an entire (entire being, at most, three combos) order correct. Tonight they managed to completely leave out an entire sandwich and supply a Caesar side salad instead of a garden salad. After driving BACK to the restaurant we proceeded to let them know that the Homestyle Chicken Sandwich wasn't in the bag and that the side salad was wrong. We watched the person making the food MAKE THE WRONG SANDWICH! When pointed out to the person on the counter that they were making the wrong sandwich we were told "Well, the only difference is that one is breaded and this one isn't". When pointed out the salad was wrong, we were told that "We are out of the garden ones". Well, nice to know AFTER the fact.

It might help if anyone in the restaurant could speak ENGLISH, but I guess that is too much to ask for in America anymore. Customer service is dead, it's been replaced by the bottom line. Dave Thomas RIP. I'm sure you are rolling in your grave.

     
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Posted by DORCAS on 2006-07-19:
Breaded and unbreaded is a huge difference. Breaded indicated deep fryed. And that was pretty assuming that you would want a totally different salad. Another huge difference in the two. Did they at least give you the drink you wanted? The only positive side to this is either they close down or get better. It doesn't sound like it could get any worse. You are letting corporate know this aren't you? Sorry for the aweful experience.
Posted by Sparticus on 2006-07-19:
I'm still a fan of Wendy's when it comes to fast food places. I "think" they are the healthiest when compared to the other big chains. Plus I like how you can substitute your fries for anything else (like a baked potato or a salad). Of course everytime I'm there, the management seems to have to baby sit the sandwich makers by telling them repeatedly "No mayo on that one", "No cheese, no cheese!". Most the workers don't seem to be able to read english very well. I don't fault them, since I know they are trying to learn, but it is frustrating when it's your order that gets messed up.
Posted by Anonymous on 2006-07-19:
I must agree with the poster on this “customer service is dead” this is the trend everywhere and in all business. The English thing is a might out of control. When I am in a different country I try to learn basic things like please and thank you but if I were to decide to live in that same country I would try harder to learn the language. Does anybody care?
Posted by Anonymous on 2006-07-19:
Good point, Lid.
Posted by Anonymous on 2006-07-19:
Thank you Pirate
Posted by DebtorBasher on 2006-07-19:
Liddy...you never say please or thank you to me, even in English!
Posted by Anonymous on 2006-07-19:
I usually get good service at Burger King (Whopper w/o onions or lettuce but try going to Taco Bell and order a taco w/o lettuce. Talk about a foreign language! Mr. pirate, do you have anything to add regarding the 99 cent burger that you rave about from Wendy's? Do you go "light" on the mustard or ketchup? Pickles?
Posted by Noneill on 2006-07-19:
I witnessed a cook at our local Taco Bell run out the double front doors to give a customer part of her order that they forgot to give her. She came back in thru double doors and went right back to the grill without changing gloves. Now she starts to prepare my order. I asked for my money back and received it. They asked me why and I told them. Manager yells out "who didn't change their gloves before touching the food?" The cook admitted immediately that she forgot, and apologized. I love Taco Bell and I will return, but I won't do the drive thru. You can't see what is going on inside. And I have to watch them now.
Posted by Anonymous on 2006-07-19:
Here's a good one. When Taco Bell served breakfast I ordered their "fiesta potatoes" from the drive thru. Luckily I was at the window while they prepared my order. They didn't have a scoop for the potatoes so the CASHIER thought it would be okay to "hand pack" them. I yelled out an obsenity and drove off.
Posted by Anonymous on 2006-07-19:
You cab drivers are pretty particular about your breakfasts!
Posted by Anonymous on 2006-07-19:
(LOL) I worked at Office Depot at the time birdbrains.
Posted by Anonymous on 2006-07-19:
Zzrokk...LOL...quite a picture you put in my head.
Posted by Anonymous on 2006-07-19:
...And she thought it was perfectly okay.
Posted by Slimjim on 2006-07-19:
LOl, that's not exactly good service ZZ. I guess with potatoes, just like fish, one has to be pretty specific with their order. Don't touch..or drown..my dinner, please.
Posted by Anonymous on 2006-07-19:
Why slim, I wasn't aware you could make those demands at the homeless shelter!
Posted by Anonymous on 2006-07-19:
Nothing worse than a soggy sandwich or a tater tot with fingerprints on it. I had an asst. manager that poked holes in the dinner rolls with her bare finger to insert the slice of butter. This was a few years back when KFC fried up cuts of pork, put some sauce on it and called it BBQ. One day the cook fried a batch of that stuff and dropped it on the greasy floor. You guessed it, back into the grease they went and were served!
Posted by Anonymous on 2006-07-19:
I hope you were fired for that!
Posted by Anonymous on 2006-07-19:
I was a cashier.
Posted by Anonymous on 2006-07-19:
Ah, experienced at the Drive-thru, that explains your "background........."
Posted by Anonymous on 2006-07-19:
Whatever.
Posted by Anonymous on 2006-07-19:
Did you like wearing an apron?
Posted by Anonymous on 2006-07-20:
As much as you like wearing bonnet!
Posted by Anonymous on 2006-07-20:
Sorry, I don't wear women's fashions, that's your thing. Have you worn the wooden shoes too? Twerp.
Posted by beanbagbritches on 2006-07-20:
You live in California & you're surprised that not everyone is fluent in English? Get a grip, would you?
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Bad Service Cold Food
Posted by Flips3cents on 07/06/2006
MADISON, ALABAMA -- If you are ever in Madison Alabama, avoid Wendy's!

7/6/06 11:30am

I just had the worst drive-thru experience ever. I was in line for a total of 25 minutes and the person in front of me drove off after ordering. They got my order and apparently several others wrong. The food was cold, tasted horrible and the employees were rude and goofing off. The drive-thru line was backed up out onto the road by the time I pulled out. This place had great service a few years ago. Now it's gone to hell. Never again.
     
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Posted by Doc J on 2006-07-06:
Thanks.
Posted by Anonymous on 2006-07-06:
Disappointing!
Posted by caa on 2006-07-06:
What do you expect? They are fast food workers.
Posted by Anonymous on 2006-07-06:
Do you feel alright? Cold fish and warm tartar sauce can be a catastrophic combination. Good luck!
Posted by Anonymous on 2006-07-06:
In my unbiased opinion I would go to Sonic. The food is made fresh to order and served faster than the busy unorganized wait-in-line drive though. Sonic - America's Drive In!
Posted by Anonymous on 2006-07-06:
An undercooked chicken sandwich can be down right disappointing!
Posted by Anonymous on 2006-07-06:
Indeed Pirate, Indeed!
Posted by Michelle Connery on 2006-07-06:
Were you rude to them in the first place, because what goes around comes around.
Posted by Anonymous on 2006-07-06:
So can getting arrested for ripping off a 68 cent candy bar, huh Michelle?
Posted by Anonymous on 2006-07-06:
Or teaching your son how to steal, right, Michelle?
Posted by Anonymous on 2006-07-06:
Or whining about chicken wings and trucks with no A/C!
Posted by CrazyRedHead on 2006-07-06:
Did you check your bag before leaving, and what happened when you brought this to the managers attention?
Posted by Flips3cents on 2006-07-07:
I hadn't been to this one in a while and never had problems before. I didn't check the bag till I got to the first red light. Cold fries...no time to go back and complain cause i had to get back to work. I didn't have breakfast so I was starving and choked backed the nasty chicken sandwich. I should have just trashed it and bought a snickers out of the machine. Seen that pepto bismol commercial lately?....yeah all that!
Posted by Anonymous on 2006-07-08:
Posted by Anonymous on 2006-07-08:
It looked like they were busy that day from what you told us, but if they were rude to you then they should not have been, they were probably rude to you because others before you were rude to them, this does not give them a right to be rude to you. However were you rude to them in the first place? Also how long did you wait before you found out the food was cold, because if you waited a long time ofcourse the food will get cold.
Posted by Tara21 on 2006-07-09:
caa--not all fast food employees are incompetent. Your post was rude and I dont appreciate it as I did that work in high school while learning to speak 3 languages other than my primary.
Posted by Flips3cents on 2006-07-09:
I said nothing but thanks to the idiot that was passing out the garbage that day. I checked the bag within a minute of driving off and the fries were cold. The poisonous "chicken" sandwich made me sick within an hour.

Bottom line is Wendy's has gone to hell in the past year or so. The employees at this particular one are exceptionally retarded.
Posted by DebtorBasher on 2006-07-31:
Michelle...remember what you just said...what goes around comes around.
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Location Manager Cursing us out??
Posted by A5asteve on 09/30/2005
DULUTH, GEORGIA -- The most mind-blowing thing ever just happenned to my wife and I at Wendy's in Duluth GA tonight. From the time we walked in, every employee was as rude as I've ever seen and I eat fast food all the time so trust me I've seen my share. My wife and I blow it off as just a very rude employee and get our food and begin eating. We just happen to run into her cousin and friend who had just ordered and recieved the exact same rude service. We decide to sit down and eat with them. 10 minutes after 10 oclock the "manager" yells at us across the store from behind the counter saying exactly "yall haveta leave because the dining hall is closed" we informed her (in case she couldnt tell) that we were'nt finished eating yet and told her that we'd leave as soon as we were done. We were being absolutely normal guests. We were not being loud or obnoxious or anything and also this is a wendy's where the drive thru stays open late so it's not like we were holding them up from going home or anything. Either way, we were paying guests who were still eating the food we just paid for and she was telling us to leave. As we are stuffing our faces as fast as possible and leaving the resteraunt, my wife's cousin asks for the ladies name who was telling us to leave and out of no where she calls him a "mother **cker". We were all shocked. She proceeded to curse him out for 2 strait minutes and I even went over and asked "so let me get this strait, you are the manager and your cussing him out right now? She said something to the effect of "thats right you stupid S.O.B." I don't really remember b/c i was shaking I was soo mad at this point.

Most unbelieveable thing that I have ever seen at any place of business much less a well known retail food chain.

I will persist with this until she is fired.

Good luck to anyone wanting to eat at the wendy's at:
2076 PLEASANT HILL RD
DULUTH, GA 30096 US

Thanks for listening to me! I feel a little better now.
     
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Posted by Ponie on 2005-10-01:
If indeed the cursing took place, the employee(s) certainly deserve a reprimand. However, what time is indoor dining discontinued at this location? If it's 10 o'clock, you should be out the door by then. Just because the drive-thru is open later, that's no reason customers should be served indoors. I don't doubt more 'socializing' than eating took place after you met up with relatives.
Posted by Anonymous on 2005-10-01:
So, when did the manager fire you?
Posted by AZJEM on 2005-10-02:
The attitude of the manager is absolutely horrible and I believe there are people out there like that. There is no reason for anyone to talk that way no matter what time it is. I do remember though when I managed a Wendy's that I just hated it when people were in the dining room when it was time to close. There is alot to be done, that's why the drive-thru is kept open. You can still get food but the dining room needs to be cleaned and vacumed and employees don't have to stay up front because of customers. Until these things get done, employees are on the clock. It's more cost efficient to have less employees at the store. I am not excusing the behavior of the manager or employees though. Sounds like a rude bunch of people.
Posted by UnIcOrN_LoVeR on 2005-10-02:
Why do I feel like there are large parts missing to this story?
Posted by Anonymous on 2005-10-03:
I can't think of a better way to spend my Friday night than dining at Wendy's with the wife and her 'kinfolk'. Now let me get this 'strait'; They were 'cussing' at you to the point that you were shaking? I know who "wears the pants" in your house, Stevie.
Posted by zxcv on 2005-10-03:
Also you have to take into consideration that as soon as that dining room is closed the front register drawl has to be counted down with that employee that was working that register witnessing it being counted down and put into the safe.. In addition, that employee who has to clean the dining room and restrooms has to have all this done by a certain time and either be off the clock or helping out with drive thru... This doesn't excuse their behavior at all.. They shouldn't be employees there if what you said is true.. Being nice to the people fixing your food goes a long way.. You'll be surprise what a simple "Thank You", "HI", eye contact, and a compliment will get you.. If you come there with the attitude like "The customer is always right therefore I can treat you any kind of way and you have to do as I say" dont be shocked if you're service is as cold as your attitude...

*If you can put a smile on their face you're service will be great:)
Posted by Countess D on 2005-11-09:
zxcv said it perfectly. It's amazing how many people are so stupid they mistake the drive thru closing time for the dinning room one, even though both are clearly printed on the door. I had a large family who stayed way past 10 'O clock, then after my till had been pulled, came up to order frostys. I had to go use the back till twice because, after the first one, another daughter decided she wanted one. Then the mother had the nerve to ask me for free samples since they came here so much. If that were true, wouldn't she know the closing time? After I told her no she stormed out of the store like a little child. If this swearing did occur, it wasn't right, and something should be done.
Posted by Flips3cents on 2006-07-07:
Typical of the hoodlum blacks working the fast food joints in that part of GA. Avoid em like the plague.
Posted by Anonymous on 2006-07-11:
"We were not being loud or obnoxious or anything and also this is a wendy's where the drive thru stays open late so it's not like we were holding them up from going home or anything."

Sorry but you're sadly mistaken. I close the dining room almost every night at my Wendy's. I generally leave the place at 11:30PM if i'm lucky. As the closer of the dining room, I'm expected to: clean the tables, chairs, front counter, condiment stand, and trays; sweep and vacuum the carpets; restock the condiment stand and front counter; clean the bathrooms (clean toilets, restock paper towel dispensers and soap dispensers); and soak, scrub, and mop the tile floors. The dining room closes at 10:00PM and on the schedule, my time to clock out is listed as 11:00PM, leaving me one good ol' hour to fulfill all the aforementioned duties. Obviously, it takes me longer than an hour. The LAST thing I need is some self-entitled morons to stay past closing and delay me usually up to 30 minutes or more to get half of my work done. I don't agree with the managers or employees actions in this instance, but you need to realize that not everybody that works nights leaves at 2:00AM with the closing crew, and YES, you MAY be holding somebody up past the end of their shift. Thanks for letting me vent.
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