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Wrong Order, Rotten Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

CELINA, OHIO -- I went to Wendy's drive through and ordered two ten piece chicken nuggets combos and two chilies. When I got home, I had two hamburger combos instead of my nuggets. The lid was half off from one of my chilies. What a mess. It was around closing, so I thought, what the heck, I will have burgers after all. The lettuce, tomatoes and onion were rotten from the heat of the burgers. I had to throw the burgers in the trash. My wife and I just could not get them down. They were very nasty! So, stay away from Wendy's in Celina, Ohio.

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Tasteless, Old, Cold, Wrong Order.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SPRINGHILL, FLORIDA -- I was going through the Drive-Thru at Wendy's in Springhill FL and I ordered a Crispy Chicken Sandwich and a LARGE COKE. I paid, got my food, drove home, opened the bag and they ended up giving me a 10 piece with fries and a SMALL SPRITE. I like their fries and chicken luckily, so I just tried to eat them anyways. The chicken nuggets were cold and tasted HORRIBLE, same with their fries. This has happened at least 4 times now (different orders) and I am not going there to eat ever again.

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Shame.
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

VENTURA, CALIFORNIA -- Baked potato So old tasting. Must have been "baked" last week. Small and very stale "old" tasting. Almost grey. Used to be one of Wendy's best choices. No wonder I have not been for awhile. Shame.

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They Never Get My Order Right
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

FORT WAYNE, INDIANA -- My wife enjoys Wendy's chili so I have gone to Wendy's with her 6 times. I just order a double cheese burger with just lettuce, tomato and onion. They have yet to get it correct, the problem is usually someone assumes that mayonnaise is part of lettuce tomato and onion. Normally it takes one more try to get it correct. Although my wife and I were traveling and stopped at a Wendy's in Iowa. I ordered my usual. My wife ordered some food also and we paid for our food. The young man working the counter gave us cups for our soft drinks and we went to fill them while waiting for our order.

We returned to the counter and continued to wait while several other people ordered and received their food. My wife asked when our order would be ready. The young man looked confused and called the manager over. Apparently somehow our order had been removed from the system or marked as done. The manager had our order hurried through and we sat down to eat. My wife's order was fine. My cheeseburger had mayonnaise on it. I was just going to wipe off all of it that I could but my wife took the cheeseburger, went back to the counter and complained.

The manager again stepped in and said he would get it taken care of. He returned in a few seconds with the cheeseburger. They had scraped the mayonnaise off, put it back on the bun and re-wrapped it. When I unwrapped it I told my wife I could have done that, she got really pissed. Took the food back to the counter. The manager said he would have a new one made. And when he brought it to the table this time it was correct.

I should mention also that there were 3 local uniformed police officers sitting a few tables away, watching intently. At first they must have thought I was a trouble maker as my wife and I were traveling by motorcycle. By the time the manager got the cheeseburger correct, the police understood what was happening and said nothing but I did notice one of them was grinning and shaking his head...

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Horrible
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

BALTIMORE, MARYLAND -- Okay 11:45 am on 8/6/2014. Late night there was a white guy in drive thru and a tall black guy cooking and a girl couldn't see what she was doing but heard her she was loud but "any who order chicken nugget medium fries JR bacon cheeseburger with medium strawberry lemonade." So I got my food drive thru man said "everything in the bag." So I said "thank you."

And as I was driving I got to the light to get y'all wonderful fries my fry box was ripped it look like there was 25 fries in a medium fry box some was burned the rest of the food was cold. I was so mad I went back in asked the drive thru man, "would you eat them?" I let him pull them out my bag his self. He said "No." "So why would you serve me that if you wouldn't eat it?" No respond back. No "I apologize" nothing. I was scared to ask for my other food to be hot to cause how they act over my fries like they didn't care.

Went home threw all the food away. I will no longer eat from Wendy's and I always eat from a Wendy's least once a week. Never again. I was so angry I took the time out my night to write this concern and I just let Wendy's like15-20 minutes ago. I'm sure this won't get read but just thought you like to know about your business and I didn't even get a receipt. I stick to McDonald's or Burger king for now on. I guess driving a extra mile for some hot food and good service won't be bad.

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Long Hair in Burger
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SANFORD, FLORIDA -- I got hungry and decided to go out and grab Wendy's to eat. I go via drive through and ordered a 4 piece nugget, and 2 Jr. Bacon cheeseburgers. I told the guy "I also wanted BBQ sauce." I get my food and when I get home to eat there was no BBQ sauce. I start eating my burger and as soon as I take the first bite a long hair was in it. I spat out the food and I admit it felt disgusting feeling someone else's hair in my mouth. The night was slow so I see no reason why the person cooking would not pay attention to what they are cooking and leave a long hair in the food.

Bottom line, I called Wendy's and reported it. I am now waiting for the local Wendy's to contact me for whom knows what. I will not be eating at any Wendy's anymore.. They have lost a customer for life.... Disgusting/Nasty/Never Again.

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Ripped off $10.00 at drive thru called police
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

WARNER ROBINS, GEORGIA -- I went through drive through and got 2 small cheeseburgers and water. I give employee $20.00. She only gives me back $7.00 and I told her that was a $20.00 and she said "it was a $10.00." So we had words and she counted the drawer and said the drawer was right but she also falsified the receipt by putting in that I give her $10.00 so naturally her drawer would come out right.

I'm not stupid. I have worked in fast food and know how the system works. I will never put foot in another Wendy's and I will make damn sure that I write a letter to the editor and I'm taking this all the way to corporate. I'm tired of consumers that make very little money and live payday to payday and then what little money you have it is taken from you because of the dishonest people that work at these places. I'm pissed and I'm taking this to WMAZ and Better Business Bureau and to corporate in Ohio.

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Cockroach in Child's Food
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

PORTLAND, OREGON -- There was a cockroach running around food on the table at Wendy's at Interstate Avenue and Lombard Streets on young mother little son's food. The manager had the unprofessional attitude that he accused the woman of lying, saying "there was no cockroach." Then after I caught it with the Wendy's receipt I had in my hand, he tried to accuse her of bringing it in with her.

The whole experience ruined a lot of customers stomachs including my wife and I. And when we all wanted a refund the manager guy started his lying rant that there was no cockroach, which I now have in a Ziplock bag we had in our car. I must get to the local health department, the roach is still alive in the Ziplock running around on the Wendy's receipt I squished him with.

In the end the woman that had this disgusting experience with her and her son's meal at Wendy's got her refund, and was yelling how she will never go to Wendy's again. The rest of the customers who were sickened by the whole experience were refused refunds by the lying Wendy's manager saying there was no cockroach. We got the proof whose lying.

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Absolutely Awful
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

SWANSBURRO, NORTH CAROLINA -- I went into this Wendy's to grab a quick bite to eat while my husband filled the gas tank. It took me 10 minutes to order my food and another 5 minutes for them to fill it. I only ordered two jr. cheeseburgers. There were 6 people behind the counter and the lady who took my order was the only one who was doing anything. The rest of the employees were too consumed with the ketchup packet that had been stepped on. There were only two other customers in front of me.

When you got my order, the hamburger patties you could tell had been sitting for a while and they just barely sprinkled on the rest of the ingredients. I will never be going back there again and I will not be going to any Wendy's for a long while.

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Customer Service
StarEmpty StarEmpty StarEmpty StarEmpty StarBy -
Rating: 1/51

DOUGLAS, GEORGIA -- My husband and I went into Wendy's in Douglas Georgia as we worked hard all day and were very hungry. We passed several other places we could have brought our business to, but always liked Wendy's food. It was pouring rain as we got into restaurant. As we were going to dine on June 22 about 3:30 pm, there was only one customer ahead of us and their order was taken. We were not even acknowledged. We were standing there waiting for several minutes. Just to be acknowledged with something like "I will be right with you" as what most people do when they are too busy to wait on you. There was nothing and they were not busy as far as I could see.

There were at least 3 workers, which 2 of them looked straight at my husband and I waiting to put in our order. They were getting customer ahead of us food and no one taking our order. We stood there a few more minutes and still no acknowledgment of our presence, they did not even have anyone in drive through. I was so angry of being treated like that very rudely we left and went to Mcdonald's, driving back in the rain going in to eat where our order was taken immediately and friendly service which you lack at Wendy's in Douglas Georgia. I usually let things of this sort go but can't help but wonder if we were black would we have gotten service.

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Wendy's Rating:
Star Half star Empty star Empty star Empty star
1.6 out of 5, based on 67 ratings and
291 reviews & complaints.
Contact Information:
Wendy's
One Dave Thomas Blvd.
Dublin, OH 43017
888-624-8140 (ph)
www.wendys.com
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