MEMPHIS, TENNESSEE -- First of all, I try to be as polite as I can be to people working in public. I know they have a tough time with rude and thoughtless customers. I try to be mindful of that, I've dealt with it myself. I don't even mind occasionally when they get my fast food order wrong. I know those things happen. But... yesterday a friend and I stopped by Wendy's on our way home from work.
My friend placed her order and then I placed mine. Now, the girl on the register was training, but there was someone standing there with her to help her find the right keys on the register. My order was pretty simple -- a sour cream and chives baked potato and a small strawberry lemonade. They hand me the potato and I can see it has no sour cream in the box with the potato. I ask for sour cream and the two girls look at me like I'm nuts. Then I look down at my drink and it's a regular lemonade, not a strawberry lemonade which I ordered.
I got to eat my potato and I drank the regular lemonade but I have to believe people are getting more and more to where they don't care about customer service anymore. I guess they figure if they lose some customers, there will always be more. This is just one Wendy's location. Others I have been to in my city have been fine. As I said, I know the girl was training but there were no customers except my friend and myself and my order was very simple.
CELINA, OHIO -- I went to Wendy's drive through and ordered two ten piece chicken nuggets combos and two chilies. When I got home, I had two hamburger combos instead of my nuggets. The lid was half off from one of my chilies. What a mess. It was around closing, so I thought, what the heck, I will have burgers after all. The lettuce, tomatoes and onion were rotten from the heat of the burgers. I had to throw the burgers in the trash. My wife and I just could not get them down. They were very nasty! So, stay away from Wendy's in Celina, Ohio.
TALLAHASSEE, FLORIDA -- I have been going to Wendy's for as long as I can remember. I grew up loving their frosties and the chili. I can honestly say after 36 years of being a loyal customer, I will NEVER return to a Wendy's or Arby's again! My story begins at the new location Wendy's put up on the corner of Bannerman & Thomasville road in Tallahassee, Florida. This is really the only Wendy's on that side of town, close to Golden Eagle Country Club. I was excited when I saw it being built, boy was I wrong.
OK, about 3 months ago I go through the drive through, on my motorcycle. I order my usual, 2 jr bacon cheeseburgers and a small fry. Just enough to wrap up the bag, and ride home with it. Sometimes however, I do like to pull over and eat some, being very hungry after a hard day of work in the 100 degree heat doing construction. I work VERY hard for the pennies I make.
So this time, I pull over, eat a burger, and some fries. The burger wasn't as bad as the fries, it was at least warm. But the fries however, were cold, nasty and tasted 6 hours old. Knowing I'd cause more of a stir then it was worth, I decided against going in and complaining, and just went on my merry way.
About 2 weeks later, I'm at home, and decide to go to Wendy's to get something to eat. A weekday being around 8:30 pm. So I hop on my motorcycle and ride the 5 minutes down to the Wendy's. I pull up to the drive through, nobody else is in line, and barely anyone besides employees inside, I shut off the bike and wait. No I'm not the rude jerk that leaves his bike running, I even shut it off after I move up, every time, if a line exists. To allow people to order without the noise.
So I'm waiting about a minute, and nobody has even said hi. So I peek around the corner, and I can see the lady standing with her headset in the drive through pay window. I start the bike and move up and I'm like "did you not hear me? Did the bike not buzz the buzzer thingy?" (and I never had a problem with that before at this location)
She says to me, "No I saw you and heard you, but we don't serve motorcycles at the drive through." Once again I laugh and say "Oh OK" and park to go in, knowing raising a complaint would probably just get my food spit in. So I go inside order, eat, once again cold terrible sour tasting fries!
This time I go home, and decide to look on the internet for the company site, and file a formal complaint. Both about the issue at the drive through, and the cold terrible food. So I do, and did, and at the end of the complaint it asks "would you like someone to contact you?" I thought to myself, heh right, but what the heck, maybe they will actually care. It's been 2 months now and I haven't heard a thing from Wendy's.
This leads me to tonight. Same deal, got hungry about 8 pm, waiting until about 9:30 pm, to let it cool down outside, it's been 90-100 here in Florida recently. So at 9:30 I leave and after one stop I arrive at Wendy's at 9:49 pm. I park my motorcycle, mind you "motorcycles are not served at the drive through" and proceed to go inside. I see employees and about 8 people inside eating. I reach down to grab the handle of the door, and pull, and it's locked!? The sign on the door clearly says on weeknights the diner closes at 10pm, and the drive through at 11pm. So I'm shocked it's already 10pm, I go back to my bike to check the time, and I see it's only 9:50!
I'm pretty pissed off at this point. This would mean to get food, now I have to go 10 miles or so down the road. So I pull around to the back of the store, an 18 wheeler is there unloading supplies and an employee is out there with the truck taking count. I ask her why the doors are locked it's only 9:50 pm and she gives me a snarl and says "I'll have to take it up with the manager." I was pretty nasty to her and said "Oh ya, I'll be taking this up with the manager alright." I leave and go down to the other Wendy's location, a pretty good ride for me, when there was no need.
I went in, asked for a manager and explained what happened. I asked him to please find me the number of the district manager or local corp office. At first he was reluctant, but after he saw and I explained I wasn't leaving until I had some number, he seemed to be able to find the "BOOK" of numbers.
While he was assisting the drive through also, I was talking with the counter girl, she was very nice, and during this whole time, I was polite as well. Rudeness gets you nowhere. I told her about the motorcycle thing, and she laughed and said that's the first she's heard of such a rule, she serves them all the time! Now my face is getting red and I'm about to blow inside! So after only 3 or 4 minutes, the manager got his book, and right in front of me wrote down 2 numbers for me.
The saddest part is, I already know nothing will be done about any of this, if I can even get a live person tomorrow. They just don't care about customers anymore or customer service in most places. The harsh reality is, that Wendy's and its other corporations make so much money, that customer service just doesn't matter to them anymore. They will continue to make tons of money because of people today and their values. I can't count how many reviews and complaints I read on here and they say " I will never visit that location again, and 'maybe' won't visit others."
The sad truth to that is, you will go back, because most people in today's age are lazy, like me, and just don't care about how or who gets their hard earned dollar. Or those who have lots of money, maybe got it the easy way free, just don't value good service anymore.
If a place treats you like this, you SHOULD NEVER go back, unless they right the wrong! And my friends Wendy's couldn't care less about us anymore. All they care about is lining the corporate pockets with green, opening more locations, serving more cold terrible food, paying employee's minimum wage so we get terrible service, and the like..
So tomorrow I will make my best attempt to contact the regional manager for this area. Even if I can contact them, or get a return call. I seriously doubt anything will be done. They really need to restructure the training courses for managers and employees, if they even exist. So the best thing I can do? I WILL NEVER GIVE WENDY's ONE RED CENT MORE of my HARD EARNED money! They can jump off a bridge. After 36 years, it looks like you're all doing a great job at horrible service, horrible food, and getting rich from it. This is one ex-Wendy's / Arby's customer. Good riddance..
NEW ORLEANS, LOUISIANA -- OMG!!! On 8/2/11, I truly received bad service and they messed up my order. Went there for lunch. When I was asked to place my order, I responded by saying... "One moment please." 30 seconds later I was asked again to place my order. Again I responded... "One moment please." 30 seconds later... And different person asked me again! I then asked for a fish sandwich and I was told that there was no fish.
I explained to them that I was placing an order for a diabetic and that I would need more time to request another choice. I was told to pull up to the next window and the employee was not so friendly. They rushed me to place my order, and then got upset that I needed more time to choose because they didn't have fish! Totally unprofessional.
I went there again around 9:30pm and the service was worse. The manager had an attitude from the very beginning for no apparent reason. I ordered 2 burgers, 2 baked potatoes with Bacon bits and extra liquid cheese, and a chicken nugget meal. After I paid, I pulled up to the next window and they handed me my drinks. The employee then instructed me to pull forward and told me that they would bring the rest of my food out to me.
After waiting for about 7 minutes, someone brought the food out to me and apologized for the wait. Cool. When I looked in the bag the order seemed to correct. When I got home, there was only 1 straw for 3 drinks! The baked potatoes that I ordered with extra liquid cheese and Bacon bits were a joke. There was hardly any cheese on either of them! I paid for extra cheese! WTF??? Instead of Bacon bits, we got strips of Bacon on top of the potatoes! WTF??? What did I do wrong? My order totaled $20.78. It's not like I ordered off of the dollar menu!
I was so mad, that I stared at it for about a minute and contemplated returning it! If I did not think that they would have spit on my potatoes or would have done something else to get back at me then I would have! I hate being treated like this especially when I'm spending my money. This is why I never eat there. I only went there because my wife wanted Wendy's. When you harbor substandard level employees, they ruin your business. I have been a manager in the hospitality industry for about 15 years now and I know how important it is to have a good team that delivers great service.
The Wendy's location that I am speaking of is located on Chef Menteur highway. If you are in the neighborhood, don't waste your time by stopping there. The staff is rude, they rush you to place your order, and then they mess it up! Spend your money somewhere else because they don't appreciate your business! Been living in the neighborhood for 30 years and if there was a vote, I would definitely vote to have Wendy's kicked out of the neighborhood. Again, that's why I never go there! I don't blame my wife. It's not her fault that the staff sucks!!!!
NEW ORLEANS, LOUISIANA -- I am the mother of a 19 year old who recently chose Wendy's, as her first place of employment. My daughter is a very easy going person that is a full time student and cares about the people with whom she comes in contact with. She was excited about her her lil job in the beginning, starting her life as an independent person wanting to create her own way. She has only been employed by Wendy's for 3 months until June 20th.
I had my husband go get her and told him to tell her to leave the uniform because I didn't want to hear another word about the place. She said on her first day the manager put her on the register and showed her a few things. She said the next day they put her on the register again, and no one stayed near her while she was supposed to be in training. She would come home complaining about how they were getting mad at her for calling them to help her out when she said that she needed assistance. She said that other crew members were shouting out to her about being slow and not knowing what she was doing.
She said that she practically trained herself. Well, about two weeks into the job, the manager who she said stayed in his office smoking told her one evening that her register was short $28.00. She said that she told him well, other people are using this register too. So, he didn't charge her for the lost. Then on another occasion, she came home saying that the manager held a meeting saying that the inventory was between 400-and 500.00 short. Well she said that she told them, that she didn't have anything to do with it she just started. This was the final straw that broke the camel's back with me.
She called when her shift was over which I thought she was calling for us to pick her up from work, instead she said that she was in trouble because her register was 60.00 short. She mentioned that a manager went into her register during her shift and she assured me that she was careful while operating it. She told me how they threatened her with the police, as she maintained her innocence. Well, I explained this to my husband who was furious by this time. So, he went and paid them the 60.00 to clear up the mess.
This experience has kind of shaken our daughter's spirit a little bit because she feels like an escape goat for the mischievousness that is taking place in that store. We wanted her to find a job so that she can become aware of what the work world is like. If she has to treated like such and a criminal, when the authority figures are not doing their jobs, I'll just keep giving her an allowance for not washing dishes. At least I know that she won't be accused of things that I feel she is not capable of. I just feel sorry for the next young adult who will be excited about Wendy's being their first job and have to deal with that crew over there on South Claiborne Ave.
GEORGETOWN, TEXAS -- Just don't go there. 1. Their hiring practices are unethical (racist) they predominately hire Mexicans. 2. They're incompetent: Because of their reluctance to use the English language they choose not to communicate effectively causing incorrect orders and disrespect their customers with attitudes due to the employees' ignorance.
I stood behind the elderly woman hearing the order that she placed and was given the wrong items. The manager comes at the elderly lady with here hands flying in the air and says "what is YOUR problem?" The elderly woman began to speak, as she did so the manager then quickly interrupted her saying "OK, OK what do you want". The manager then got the items, put them on the tray, and tossed the tray to the elderly woman, which the tray ran up on the elderly woman's fingers that were on the counter. These are the type (Racist Mexicans) that Wendy's is hiring and allowing to manage and operate within our community.
Communications have been made to upper management and even to the Corporate Office. Things change for a week or so then the managers and employees go back to their old ways. How can Wendy's fix this problem: 1. Practice ethical hiring practices by hiring qualified individuals. Making sure that the management doesn't unfairly treat individual employees that aren't within their ethnicity in order to employ predominately those within the managements ethnicity (Mexican).
Treat customers, especially the elderly, with the respect they they deserve and within the language the CUSTOMER speaks. Wendy's should not hire anyone that cannot speak the English language effectively or chooses not to speak the English language while at work. It's not professional or ethical to speak in a language that you think the customer might not understand in order to insult a customer.
Management should be aware of the demographics which make up the community in which the Wendy's store operates. If your demographics are 75% Caucasian who are not Spanish speaking and 75% or more of your business is within that demographic, then you should not be inconsiderate of that demographic by playing music that employees want to hear, but rather play what the customers may enjoy and at a volume that is pleasant, not unpleasant.
So if you are looking for a correct order, effective communication, a place where you the customer will be appreciated, or even a pleasant experience then the Wendy's at 1102 River Bend Dr, Georgetown, TX 78628 is not the place to do so. Just don't go there as nothing has changed since it was built.
GREENVALE, NEW YORK -- There was a time when I could always count on a fresh, tasty meal at Wendy's. I used to eat there regularly. I usually ordered 2 junior hamburgers and a large fries with an iced tea. Used to taste great and fill me up good. The meat used to hang out of the sides of the burgers and the fries were thicker and good.
But ever since Dave died, the quality is going downhill. The burgers are definitely smaller, and the fries taste just like McDonald's (cardboard). In addition it seems they don't put those nice fresh onions on the junior hamburgers anymore. I now refer to them as "breadburgers" as they have no meat in them. If I wanted McDonald's I would go there, but I don't and haven't eaten their junk food in 10 years!
So I wound up ordering a classic single instead of the juniors as at least they have some more substance to them, but lately even those have been getting skimpy. Whatever happened to "never cutting corners" and "where's the beef"?
I'd gladly pay more to have a decent meal. But they are making us pay a little more for less. The burgers never look like they do in the ads. It's called false advertising and its illegal, Wendy's should have to answer to their scamming the public!
My other complaint has to do with employees that do not understand English. It's getting harder and harder to find a Wendy's that hires English speaking workers. Often they get my order wrong and communicate entirely in Spanish with each other. This is America. I expect people to be able to speak and understand English. One Wendy's, in Greenvale, hires entirely Spanish speaking workers. They conduct interviews in Spanish as well. I have a good reason to believe they are hiring illegal aliens. Because of all these things I stopped at eating at any Wendy's as of last March.
I may go in there to use a restroom before getting on the bus but that's it. Apparently the Greenvale location doesn't like that either, because last time I went in there a couple of weeks ago the manager confronted me and told me he doesn't want me using the restroom. He got pissed because my nose was running and I have to take some napkins. I usually don't take napkins but I didn't have anything to wipe my nose with, I guess he'd rather it drip on the floor?
Anyway he said if he sees me in there again and not ordering anything he's calling the police. I told him I'm not the criminal... he's the criminal for hiring illegal aliens. He said "what does that have to do with my employees?" dodging the question as to whether his workers are here legally.
He then kicked me out. There's no sign saying "restroom for customers only", if there was I wouldn't have used it. Their restroom was disgusting anyway and always dirty and full of MS-13 gang graffiti (from his employees?) I used to frequently patronize that Wendy's as well, but was fed up with the cold food and wrong orders. They couldn't even get a Frosty right, last time I had one there it was melted!
Anyway in the end it's a shame. I used to love Wendy's. I miss the way it used to be. If they truly were doing it "Dave's Way" the food never would've changed. I go to Nathan's now if I want a fast food burger, at least their burger has meat and condiments and the fries taste like potatoes.
MINT HILL, NORTH CAROLINA -- Tonight I decided to run and pick-up Wendy's (Mint Hill North Carolina Store #58) for a late night dinner (9pm) to watch with the game. I ordered at the microphone and as always, I was the only one to say please and thank you, but this is not even the point. I pulled around to the first window and paid the 8.43 bill with my debit card. Which the girl who did not even look at me took to swipe. The guy in the area talking with her must have thought the window was completely closed even though anyone with half a brain could see it wasn't and said, "she's really getting her snack on" and giggled.
Now maybe this just comes with age and is probably why when I called to complain to the manager I never even mentioned this, but how can you make a judgment call like that in a drive through and Wendy's is not cheap. So, make your own call on that one. The second window is where all my trouble(s) started and ended. Now I always make it a point to smile at everyone hoping that it is contagious and in turn will at least make the interaction a little nicer even if I look like a smiling fool. I smile and get nothing but a look of irritation.
The large Frosty I have ordered to share with my husband has been over poured and I can see them put the lid on it and let the rest just slide down midway. The girl sees it and if it were not for her getting her own hand in it and our eyes meeting she would have just left it alone but now she must have wipe it off, leaving plenty of frosty to cover my hand and congeal in my cars pull out drink carrier.
But see this isn't her fault. It's mine because I should have known better than to order the Frosty in the first place, knowing that my odds of this taking place were very high. Then the door comes open again two medium bags are thrown out the door at me, a sideways glare imparted and the door goes shut. Now since she said not a word to me I expect that the order has not yet been filled and spend another 15 seconds or so waiting.
Until I decide to look and see that my baked potato, 3 bacon jr cheeseburgers, and order of (4) chicken nuggets is in fact in the bag. Now at this point I had probably been sitting there an additional 30 seconds for no good reason, sitting there foolishly waiting for, "here's your order ma'am" at the very least. I was not dressed properly to go in the store and demand to speak with the manager and I am glad I wasn't. I needed time to cool off. But as soon as I got home I did call and spoke with a person who said she was the manager of that store. And let me tell you no wonder those kids do as they please.
She had absolutely no idea what to say to me. No, sorry, that is not acceptable, this will be worked on, nothing like it. She basically said nothing at all. I was not looking for a coupon either. There are not enough coupons to fix what is wrong with places like this.
I told the manager that when I was in high school I worked at Wendy's and we were taught to give direct eye contact, say hello, please, thank you, you're welcome, here's your order, do you need anything else?, have a great day/afternoon/night, drive safe. That if we over poured something we got a new container and either transferred the frosty into that or dumped that into the back of the machine and poured a new product. We could not just throw away inventory like the frosty cups but that could be washed later in hot soapy water and put back next in line.
But then again bottom line all of this would mean someone would actually have to work. I must be getting old. I am starting to sound like my parents but even they say that my generation was never this bad, not as good as theirs but nowhere near like this. You'll never catch me at a Wendy's again.
SPRINGHILL, FLORIDA -- I was going through the Drive-Thru at Wendy's in Springhill FL and I ordered a Crispy Chicken Sandwich and a LARGE COKE. I paid, got my food, drove home, opened the bag and they ended up giving me a 10 piece with fries and a SMALL SPRITE. I like their fries and chicken luckily, so I just tried to eat them anyways. The chicken nuggets were cold and tasted HORRIBLE, same with their fries. This has happened at least 4 times now (different orders) and I am not going there to eat ever again.