SPRINGHILL, FLORIDA -- I was going through the Drive-Thru at Wendy's in Springhill FL and I ordered a Crispy Chicken Sandwich and a LARGE COKE. I paid, got my food, drove home, opened the bag and they ended up giving me a 10 piece with fries and a SMALL SPRITE. I like their fries and chicken luckily, so I just tried to eat them anyways. The chicken nuggets were cold and tasted HORRIBLE, same with their fries. This has happened at least 4 times now (different orders) and I am not going there to eat ever again.
CELINA, OHIO -- I went to Wendy's drive through and ordered two ten piece chicken nuggets combos and two chilies. When I got home, I had two hamburger combos instead of my nuggets. The lid was half off from one of my chilies. What a mess. It was around closing, so I thought, what the heck, I will have burgers after all. The lettuce, tomatoes and onion were rotten from the heat of the burgers. I had to throw the burgers in the trash. My wife and I just could not get them down. They were very nasty! So, stay away from Wendy's in Celina, Ohio.
BALTIMORE, MARYLAND -- Okay 11:45 am on 8/6/2014. Late night there was a white guy in drive thru and a tall black guy cooking and a girl couldn't see what she was doing but heard her she was loud but "any who order chicken nugget medium fries JR bacon cheeseburger with medium strawberry lemonade." So I got my food drive thru man said "everything in the bag." So I said "thank you."
And as I was driving I got to the light to get y'all wonderful fries my fry box was ripped it look like there was 25 fries in a medium fry box some was burned the rest of the food was cold. I was so mad I went back in asked the drive thru man, "would you eat them?" I let him pull them out my bag his self. He said "No." "So why would you serve me that if you wouldn't eat it?" No respond back. No "I apologize" nothing. I was scared to ask for my other food to be hot to cause how they act over my fries like they didn't care.
Went home threw all the food away. I will no longer eat from Wendy's and I always eat from a Wendy's least once a week. Never again. I was so angry I took the time out my night to write this concern and I just let Wendy's like15-20 minutes ago. I'm sure this won't get read but just thought you like to know about your business and I didn't even get a receipt. I stick to McDonald's or Burger king for now on. I guess driving a extra mile for some hot food and good service won't be bad.
SANFORD, FLORIDA -- I got hungry and decided to go out and grab Wendy's to eat. I go via drive through and ordered a 4 piece nugget, and 2 Jr. Bacon cheeseburgers. I told the guy "I also wanted BBQ sauce." I get my food and when I get home to eat there was no BBQ sauce. I start eating my burger and as soon as I take the first bite a long hair was in it. I spat out the food and I admit it felt disgusting feeling someone else's hair in my mouth. The night was slow so I see no reason why the person cooking would not pay attention to what they are cooking and leave a long hair in the food.
Bottom line, I called Wendy's and reported it. I am now waiting for the local Wendy's to contact me for whom knows what. I will not be eating at any Wendy's anymore.. They have lost a customer for life.... Disgusting/Nasty/Never Again.
WARNER ROBINS, GEORGIA -- I went through drive through and got 2 small cheeseburgers and water. I give employee $20.00. She only gives me back $7.00 and I told her that was a $20.00 and she said "it was a $10.00." So we had words and she counted the drawer and said the drawer was right but she also falsified the receipt by putting in that I give her $10.00 so naturally her drawer would come out right.
I'm not stupid. I have worked in fast food and know how the system works. I will never put foot in another Wendy's and I will make damn sure that I write a letter to the editor and I'm taking this all the way to corporate. I'm tired of consumers that make very little money and live payday to payday and then what little money you have it is taken from you because of the dishonest people that work at these places. I'm pissed and I'm taking this to WMAZ and Better Business Bureau and to corporate in Ohio.
PORTLAND, OREGON -- There was a cockroach running around food on the table at Wendy's at Interstate Avenue and Lombard Streets on young mother little son's food. The manager had the unprofessional attitude that he accused the woman of lying, saying "there was no cockroach." Then after I caught it with the Wendy's receipt I had in my hand, he tried to accuse her of bringing it in with her.
The whole experience ruined a lot of customers stomachs including my wife and I. And when we all wanted a refund the manager guy started his lying rant that there was no cockroach, which I now have in a Ziplock bag we had in our car. I must get to the local health department, the roach is still alive in the Ziplock running around on the Wendy's receipt I squished him with.
In the end the woman that had this disgusting experience with her and her son's meal at Wendy's got her refund, and was yelling how she will never go to Wendy's again. The rest of the customers who were sickened by the whole experience were refused refunds by the lying Wendy's manager saying there was no cockroach. We got the proof whose lying.
SWANSBURRO, NORTH CAROLINA -- I went into this Wendy's to grab a quick bite to eat while my husband filled the gas tank. It took me 10 minutes to order my food and another 5 minutes for them to fill it. I only ordered two jr. cheeseburgers. There were 6 people behind the counter and the lady who took my order was the only one who was doing anything. The rest of the employees were too consumed with the ketchup packet that had been stepped on. There were only two other customers in front of me.
When you got my order, the hamburger patties you could tell had been sitting for a while and they just barely sprinkled on the rest of the ingredients. I will never be going back there again and I will not be going to any Wendy's for a long while.
DOUGLAS, GEORGIA -- My husband and I went into Wendy's in Douglas Georgia as we worked hard all day and were very hungry. We passed several other places we could have brought our business to, but always liked Wendy's food. It was pouring rain as we got into restaurant. As we were going to dine on June 22 about 3:30 pm, there was only one customer ahead of us and their order was taken. We were not even acknowledged. We were standing there waiting for several minutes. Just to be acknowledged with something like "I will be right with you" as what most people do when they are too busy to wait on you. There was nothing and they were not busy as far as I could see.
There were at least 3 workers, which 2 of them looked straight at my husband and I waiting to put in our order. They were getting customer ahead of us food and no one taking our order. We stood there a few more minutes and still no acknowledgment of our presence, they did not even have anyone in drive through. I was so angry of being treated like that very rudely we left and went to Mcdonald's, driving back in the rain going in to eat where our order was taken immediately and friendly service which you lack at Wendy's in Douglas Georgia. I usually let things of this sort go but can't help but wonder if we were black would we have gotten service.
TALLAHASSEE, FLORIDA -- I have been going to Wendy's for as long as I can remember. I grew up loving their frosties and the chili. I can honestly say after 36 years of being a loyal customer, I will NEVER return to a Wendy's or Arby's again! My story begins at the new location Wendy's put up on the corner of Bannerman & Thomasville road in Tallahassee, Florida. This is really the only Wendy's on that side of town, close to Golden Eagle Country Club. I was excited when I saw it being built, boy was I wrong.
OK, about 3 months ago I go through the drive through, on my motorcycle. I order my usual, 2 jr bacon cheeseburgers and a small fry. Just enough to wrap up the bag, and ride home with it. Sometimes however, I do like to pull over and eat some, being very hungry after a hard day of work in the 100 degree heat doing construction. I work VERY hard for the pennies I make.
So this time, I pull over, eat a burger, and some fries. The burger wasn't as bad as the fries, it was at least warm. But the fries however, were cold, nasty and tasted 6 hours old. Knowing I'd cause more of a stir then it was worth, I decided against going in and complaining, and just went on my merry way.
About 2 weeks later, I'm at home, and decide to go to Wendy's to get something to eat. A weekday being around 8:30 pm. So I hop on my motorcycle and ride the 5 minutes down to the Wendy's. I pull up to the drive through, nobody else is in line, and barely anyone besides employees inside, I shut off the bike and wait. No I'm not the rude jerk that leaves his bike running, I even shut it off after I move up, every time, if a line exists. To allow people to order without the noise.
So I'm waiting about a minute, and nobody has even said hi. So I peek around the corner, and I can see the lady standing with her headset in the drive through pay window. I start the bike and move up and I'm like "did you not hear me? Did the bike not buzz the buzzer thingy?" (and I never had a problem with that before at this location)
She says to me, "No I saw you and heard you, but we don't serve motorcycles at the drive through." Once again I laugh and say "Oh OK" and park to go in, knowing raising a complaint would probably just get my food spit in. So I go inside order, eat, once again cold terrible sour tasting fries!
This time I go home, and decide to look on the internet for the company site, and file a formal complaint. Both about the issue at the drive through, and the cold terrible food. So I do, and did, and at the end of the complaint it asks "would you like someone to contact you?" I thought to myself, heh right, but what the heck, maybe they will actually care. It's been 2 months now and I haven't heard a thing from Wendy's.
This leads me to tonight. Same deal, got hungry about 8 pm, waiting until about 9:30 pm, to let it cool down outside, it's been 90-100 here in Florida recently. So at 9:30 I leave and after one stop I arrive at Wendy's at 9:49 pm. I park my motorcycle, mind you "motorcycles are not served at the drive through" and proceed to go inside. I see employees and about 8 people inside eating. I reach down to grab the handle of the door, and pull, and it's locked!? The sign on the door clearly says on weeknights the diner closes at 10pm, and the drive through at 11pm. So I'm shocked it's already 10pm, I go back to my bike to check the time, and I see it's only 9:50!
I'm pretty pissed off at this point. This would mean to get food, now I have to go 10 miles or so down the road. So I pull around to the back of the store, an 18 wheeler is there unloading supplies and an employee is out there with the truck taking count. I ask her why the doors are locked it's only 9:50 pm and she gives me a snarl and says "I'll have to take it up with the manager." I was pretty nasty to her and said "Oh ya, I'll be taking this up with the manager alright." I leave and go down to the other Wendy's location, a pretty good ride for me, when there was no need.
I went in, asked for a manager and explained what happened. I asked him to please find me the number of the district manager or local corp office. At first he was reluctant, but after he saw and I explained I wasn't leaving until I had some number, he seemed to be able to find the "BOOK" of numbers.
While he was assisting the drive through also, I was talking with the counter girl, she was very nice, and during this whole time, I was polite as well. Rudeness gets you nowhere. I told her about the motorcycle thing, and she laughed and said that's the first she's heard of such a rule, she serves them all the time! Now my face is getting red and I'm about to blow inside! So after only 3 or 4 minutes, the manager got his book, and right in front of me wrote down 2 numbers for me.
The saddest part is, I already know nothing will be done about any of this, if I can even get a live person tomorrow. They just don't care about customers anymore or customer service in most places. The harsh reality is, that Wendy's and its other corporations make so much money, that customer service just doesn't matter to them anymore. They will continue to make tons of money because of people today and their values. I can't count how many reviews and complaints I read on here and they say " I will never visit that location again, and 'maybe' won't visit others."
The sad truth to that is, you will go back, because most people in today's age are lazy, like me, and just don't care about how or who gets their hard earned dollar. Or those who have lots of money, maybe got it the easy way free, just don't value good service anymore.
If a place treats you like this, you SHOULD NEVER go back, unless they right the wrong! And my friends Wendy's couldn't care less about us anymore. All they care about is lining the corporate pockets with green, opening more locations, serving more cold terrible food, paying employee's minimum wage so we get terrible service, and the like..
So tomorrow I will make my best attempt to contact the regional manager for this area. Even if I can contact them, or get a return call. I seriously doubt anything will be done. They really need to restructure the training courses for managers and employees, if they even exist. So the best thing I can do? I WILL NEVER GIVE WENDY's ONE RED CENT MORE of my HARD EARNED money! They can jump off a bridge. After 36 years, it looks like you're all doing a great job at horrible service, horrible food, and getting rich from it. This is one ex-Wendy's / Arby's customer. Good riddance..
NEW ORLEANS, LOUISIANA -- OMG!!! On 8/2/11, I truly received bad service and they messed up my order. Went there for lunch. When I was asked to place my order, I responded by saying... "One moment please." 30 seconds later I was asked again to place my order. Again I responded... "One moment please." 30 seconds later... And different person asked me again! I then asked for a fish sandwich and I was told that there was no fish.
I explained to them that I was placing an order for a diabetic and that I would need more time to request another choice. I was told to pull up to the next window and the employee was not so friendly. They rushed me to place my order, and then got upset that I needed more time to choose because they didn't have fish! Totally unprofessional.
I went there again around 9:30pm and the service was worse. The manager had an attitude from the very beginning for no apparent reason. I ordered 2 burgers, 2 baked potatoes with Bacon bits and extra liquid cheese, and a chicken nugget meal. After I paid, I pulled up to the next window and they handed me my drinks. The employee then instructed me to pull forward and told me that they would bring the rest of my food out to me.
After waiting for about 7 minutes, someone brought the food out to me and apologized for the wait. Cool. When I looked in the bag the order seemed to correct. When I got home, there was only 1 straw for 3 drinks! The baked potatoes that I ordered with extra liquid cheese and Bacon bits were a joke. There was hardly any cheese on either of them! I paid for extra cheese! WTF??? Instead of Bacon bits, we got strips of Bacon on top of the potatoes! WTF??? What did I do wrong? My order totaled $20.78. It's not like I ordered off of the dollar menu!
I was so mad, that I stared at it for about a minute and contemplated returning it! If I did not think that they would have spit on my potatoes or would have done something else to get back at me then I would have! I hate being treated like this especially when I'm spending my money. This is why I never eat there. I only went there because my wife wanted Wendy's. When you harbor substandard level employees, they ruin your business. I have been a manager in the hospitality industry for about 15 years now and I know how important it is to have a good team that delivers great service.
The Wendy's location that I am speaking of is located on Chef Menteur highway. If you are in the neighborhood, don't waste your time by stopping there. The staff is rude, they rush you to place your order, and then they mess it up! Spend your money somewhere else because they don't appreciate your business! Been living in the neighborhood for 30 years and if there was a vote, I would definitely vote to have Wendy's kicked out of the neighborhood. Again, that's why I never go there! I don't blame my wife. It's not her fault that the staff sucks!!!!