STATESBORO, GEORGIA -- This is long, but it's worth the read... Sorry if I turned this into a novel! I worked for Wendy's in Statesboro, GA, when I was attending the local University in 2004. I had had many problems at that restaurant, starting from day one, but considering I was a student and had bills to pay without any parental help, I was stuck at that job.
One of the managers I had to put up with was named Bea (or Beatrice. I can't remember her last name), and her idea of being a "good" manager, was to yell at her employees every time she turned around. I'm not claiming that she had something against me, but it seemed that she singled me out the most, telling me to "shut the ** up" if I happened to chat with a co-worker, while I was in the back on the grill. (God forbid I should open my mouth around anyone). So I filed a claim against them with the Department of Labour.
Lo and behold, the head of the franchise came to the restaurant the next day, and told me that "she has been a manager with our company for 20 years and we have never had complaints against her" and that "she was a manager and I was just a crew member" and that I "needed to think about who the Labour Department would believe" before I went any further with my claims. I was pretty pissed by this point, but I just nodded my head and said I understood, and went back to work.
I was on the drive-through that night, and ended up working from 11 am until closing time at 2 am, with nary a break the entire shift. The one 20 minute break I did get, the shift manager (not Bea) was supposed to take over my cash drawer. (And bear in mind that this particular Wendy's didn't require you to unlock the drawer with your employee number, or any other security measures). I came back from my break and continued working until the end of the night. I couldn't leave until my drawer had been counted, so I waited.
The shift manager called me into the office to inform me that my cash drawer was $300 short. Exactly $300. And no, I didn't steal it. The police were called, my car was searched, a report was filed, and even though they never found anything, I was still threatened with theft charges. The General Manager was called that night, and I was taken off the schedule. "Fired", in essence. I still went ahead and filed my claims, and filed for unemployment.
Wendy's didn't bother to investigate who could have taken the money, but they certainly tried to stop me from drawing unemployment! I know there might be those of you out there posing the question "what am I complaining for, it's company policy to terminate on suspicion of theft" and so on and so forth... It just seems a little too coincidental to me, to have the head of the franchise basically threaten me about my claim, then suddenly my cash drawer comes up exactly $300 short. Sounds a bit fishy to me. These people at Wendy's obviously don't care about a little thing called "ethics".
MIAMISBURG, OHIO -- This location is consistently amazing. Every time I come for lunch, normally around 1:00, I have no trouble ordering and getting my food in a matter of 2 minutes or less. They have only been wrong on my order one time, but it was something very small and probably my fault anyway. The people there are always so nice and greet me with a smile when I reach the window. Just all together great restaurant.
PARIS, KENTUCKY -- I went there yesterday and ordered a bowl of chili and a baked potato. Half way through the chili, I started feeling nauseous. I had planned to shop, but came home instead. I started vomiting and having diarrhea. Long story short, I called Wendy's to tell them of my incident. I only wanted them to know so they wouldn't make someone else sick! The guy I talked to was very rude! Thanks for listening.
My daughter came home for a visit late last Friday night and, as usual, was hungry when she arrived. It was around midnight, and the only place open was Wendy's drive-through. So off she went to get some late night snacks. I had my usual chili and baked potato, and she had a bacon cheeseburger from the value menu. She also bought some nuggets for us to share.
I was a little worried about the chili because there have been reviews lately that the quality has gone downhill. Since I hadn't had it in a long time, I wondered if the chili from my Wendy's was still as good. When I opened the container, I was pleased to see that the chili was thick and meaty. After only one spoonful, I knew that nothing had changed. It was hot and delicious, and the same quality as always. The potato was also hot and fresh, and the nuggets were extra crispy and tasted like they were just made. My daughter's burger looked extremely appetizing with two big slices of crispy bacon.
Even though it was midnight, all the food was freshly cooked and perfectly prepared. So I am pleased to report that Wendy's in my town is still the same, including the chili. Now, if I could just get them to make vegetarian chili, I'd have it made.
Stopped in on the way to meet my granddaughter. Was looking forward to seeing her and her mother and having a little time to visit with each other. I am usually not one to complain but consider myself to be very understanding as I too work with the public and know how things do happen occasionally.
Took a long time to order. When I finally got to the 'lady' that was taking orders, she never even looked at me. Seemed to be very disgruntled. But I know it can be unsettling at times so I tried to understand her attitude.
It took 20 minutes to get my order. During the time I was waiting, no one ever explained what the problem was with my order. As I was standing there waiting, my daughter came up with the drink cups and told them that there was no ice and asked if she could fill our cups with ice from in the back. The lady with the 'manager' name tag on, jerked the cups out of her hand and went to put ice in our cups. Then we discovered that there was no carbonation to the sodas, no tea, ketchup, etc. Napkins were all over the floor as well as straws.
I then started to look for their sanitation score from DHEC. I could not find one on the door or at the register. We were not the only customers that noticed all of the problems that this particular Wendy's was having. It was a lot to overlook but the attitude of the management and staff did not help things for them.
I know that Dave worked very hard to build Wendy's up to a wonderful eating establishment. It was his life. Too bad since he has passed on that whomever is in charge of customer relations no longer cares enough to have a "live" person to answer the phone and address the problems. I wish someone in Dublin, Ohio (where Wendy's originated) was paying attention!
On Monday, Feb.16, 2009 I & my two little children went to Wendy's in the town of Edison, NJ. We arrived at 12:27 pm. We ordered a small chili, Large Chili, & two Kid's Meals (nuggets/fries). I ate the Large & my 8 year old son ate the small chili. About 2-4 hours later I was by myself in the Home Depot & all of a sudden my skin turned white, my head was aching terribly, I felt like I was about to vomit, my face & head was dripping sweat, my abdomen was hurting something fierce and got a bad case of the runs. Was stuck in that bathroom for an hour in agony.
I called my wife to see if our 8 year old son ate his chili yet & by that time he ate about half. My wife threw the rest out. Later that night my son came down with the worst diarrhea & pain in his abdomen. A couple days later he vomited so much. My daughter doesn't eat the chili & was unaffected. I by the way was sick till Saturday night. Tuesday I called up customer service.
A very nice woman took down all the information as to what happened & at which location. She assured me that someone would call me back. No one did. So I posted a complaint via email to customer service on Friday, about what happened on Monday. The very next day a nice gentlemen called me & said that there is nothing he could do that the food at Wendy's is perfectly safe, & this is the first time that food poisoning has ever happened at any Wendy's.
The problem with that story is there is posting of raw hamburgers all over the internet at different locations. And he said that food poisoning doesn't come up that quickly. (That's not true, Staphyloccal 30 minutes-8 hrs later, Vibriobacteria 4-96 hrs, Toxin-Caused Scombroid poisoning 5 minutes-1 hour, Botulism 12-48 hours.) He acknowledged that's correct. So he said the Insurance Company would call me back the next week on Wednesday. They did not, but he called back instead & said they didn't believe me, that I and my son coincidentally caught a virus. They wouldn't even give me my money back for the chili $1.49 and $1.99 + tax.
Well I just want to warn everyone to be careful at Wendy's, God forbid you should also come down with a Food-borne illness from their chili, they won't believe you either. To be forewarned is to be forearmed. I will never set foot in a Wendy's again.
FORT WAYNE, INDIANA -- My wife enjoys Wendy's chili so I have gone to Wendy's with her 6 times. I just order a double cheese burger with just lettuce, tomato and onion. They have yet to get it correct, the problem is usually someone assumes that mayonnaise is part of lettuce tomato and onion. Normally it takes one more try to get it correct. Although my wife and I were traveling and stopped at a Wendy's in Iowa. I ordered my usual. My wife ordered some food also and we paid for our food. The young man working the counter gave us cups for our soft drinks and we went to fill them while waiting for our order.
We returned to the counter and continued to wait while several other people ordered and received their food. My wife asked when our order would be ready. The young man looked confused and called the manager over. Apparently somehow our order had been removed from the system or marked as done. The manager had our order hurried through and we sat down to eat. My wife's order was fine. My cheeseburger had mayonnaise on it. I was just going to wipe off all of it that I could but my wife took the cheeseburger, went back to the counter and complained.
The manager again stepped in and said he would get it taken care of. He returned in a few seconds with the cheeseburger. They had scraped the mayonnaise off, put it back on the bun and re-wrapped it. When I unwrapped it I told my wife I could have done that, she got really pissed. Took the food back to the counter. The manager said he would have a new one made. And when he brought it to the table this time it was correct.
I should mention also that there were 3 local uniformed police officers sitting a few tables away, watching intently. At first they must have thought I was a trouble maker as my wife and I were traveling by motorcycle. By the time the manager got the cheeseburger correct, the police understood what was happening and said nothing but I did notice one of them was grinning and shaking his head...
ALLENTOWN, PENNSYLVANIA -- Yesterday I was in an urban area I am unfamiliar with, and needed a quick bite to eat. The only place visible was a Wendy's, and the last time I was in one was July 2007. Had a totally disgusting Baconator and the usual horrible customer service and said I'd never return.
I decided to give it a try, figuring it is only a $1 hamburger, how bad can it be? The counter experience was just as I recalled. 3 CSRs walking back and forth and standing around looking stupid. **, the Employee of the Month according to the picture prominently posted in the area, was flirting with the register person and/or looking like she didn't know what to do. I recognized her by her earbud, which was also in the picture. I was thinking she could use one of those TVs like in McD's that shows the pending orders.
A patron walked up with his receipt and stood waiting to speak with one of the people who were ignoring him. He patiently stood for 4 minutes, and finally someone saw him after ** walked away, right past him, and out of the field of view. They hadn't given him his soda with his order. A "family" walked in, and the 5 year old insisted 5 times in 15 seconds that he had to have bacon on his burger. The future of America. His mom said she wanted "the largest soda you can give me." The apple and the tree, in the same place. I waited 8 minutes for my hamburger, and was amazed that ** was able to locate it and hand it to me.
I left the restaurant so as to not hear the outcome of whether Junior got his artery clogging waistline expanding bacon burger. As I stood in the parking lot, I sampled the merchandise. The first thing I noticed was fresh red onion peeking out. Then the square burger. I bit into it, and the sweet flavor of the onion and pickles hit, followed by the tender burger. It was most enjoyable - far better at a glance than my usual McD's burger. It was actually "prepared" medium, and not cooked to death. It appeared more like meat than what I usually get at McD's.
As I considered this sequence of events, It occurred to me that the customer service was just as lousy as I remembered at Wendy's. Then I thought "if I had one of these burgers regularly, the novelty might wear off and I'd also have to deal with the customer service." So, it's back to McD's for me, but maybe I'll switch up once in a while for a change. I'm usually one to focus on quality of the goods, but I find it interesting that customer service is at least as important to me when it comes to fast food.