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17 Reviews & Complaints

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Utterly Incompetent & Completely Dishonest
Posted by Swede86 on 06/04/2008
Unless you want to be frustrated (and possibly out more cash than you'd expected) do NOT buy anything from Wholesale Furniture Brokers. The company is completely incapable of fulfilling a delivery, but is all too happy to take your money (they are a middleman, so they just want that cash in hand, and will worry about the details later...maybe). But if you get frustrated after waiting MONTHS for your furniture and attempt to cancel the order, they'll pull out their standard contract, which guarantees that they will make money from you, regardless of whether they can deliver what you've paid for in a reasonable period of time.

MY EXPERIENCE

SEPT. 6 – Placed order; order history notes that “unit is on second floor, up stairs.” WFB informed me that item was back ordered at least 8 weeks. I said I would wait.

SEPT. 10 – WFB processed $379.80 as a deposit.
Dec. 11–I received from Wholesale Furniture Brokers stating that my bedroom set was ready to ship out in the next few days with the North American Van lines agent - Santini.

DEC. 12 – I e-mailed WFB to confirm that all parties had my phone number and to state that between Dec. 13 – 17 and Dec. 20-22, I would be unable to have furniture delivered; a Belinda confirmed that she’d make sure appropriate parties had my contact information.

DEC. 13 – WFB notified me that my order was “in transit,” my credit card had been debited $1519.20, and that the delivery agent would be in contact with me to make delivery arrangements.

DEC. 27 – Having not heard from any shipping agent reps, and having no success reaching shippers via phone, I called WFB and e-mailed an Alyssa there.

DEC. 27 – WFB notified me that my furniture had arrived at a “local agent,” which would notify me “shortly” to arrange delivery.

JAN. 4 – I was again unsuccessful trying to reach shippers on phone, so I called WFB and e-mailed a Caroline there. I explained that if this couldn’t be resolved I’d just cancel the order, as I needed bedroom furniture.

JAN.. 4 – STI Home Express sent an auto-email notification stating that a customer service rep would be contacting me within 24 hrs to set up delivery date.

JAN. 4 – I finally spoke to the shipping agent and learned that my dresser had been completely destroyed in transit. They told me that I should talk to WFB before making shipment arrangements.

JAN. 6 & 7 - WFB's owner, Sergei, called me and e-mailed me apologizing that he had “been away on vacation over Christmas” and would “get started on getting furniture delivered minus the [damaged] dresser.”

JAN. 7 – after calling a Belinda at the shipper, I e-mailed and called WFB with “I will be canceling this order” in subject line.

JAN. 8 – Sergei called me in the morning; I returned his call and sent him an e-mail regarding setting up delivery of damaged dresser.

JAN. 10 – called WFB and broker; e-mailed Sergei stating that if we could not arrange delivery of damaged dresser, I would cancel the entire order. I explained to Sergei that I preferred to have the entire set delivered at the same time as I did not want to have to stay home from work twice. Sergei stated that this would be too difficult, so I agreed to separate deliveries.

JAN. 11 – The bed, mirror and night table were delivered – minus the hardware necessary to put the bed together. (I wasn’t able to try to put the bed together for a week, though, as I had to JAN. 19 - I called WFB on my return to have the hardware delivered. The person I spoke to stated that they’d have it “FedExed right out.”

JAN. 22 – I got a call from Rizzon Furniture to confirm my address to mail the missing bed hardware.

JAN. 24 – I stayed home from work to have dresser delivered.

JAN. 24 @12 pm (Eastern time) – The shipper called to inform me that they “just realized” that I live on the second floor, and because they’d only sent one delivery person, they wouldn’t be able to make the delivery. I immediately called WFB to try to inform them that I couldn’t stay home from work for a third day and they’d have to somehow find/authorize another man to help getting furniture up stairs (I stated I’d even help except I’m very small and wouldn’t be a whole lot of help). WFB informed me that Sergei would get back to me.

JAN. 24 @3 pm – Sergei called me and claimed that they “didn’t realize” that I was on the second floor – despite the fact that a) the shipping agent told me that she had been given this information, but just hadn’t noticed it earlier, and b) “2nd floor” is clearly indicated in WFB’s customers files on me – and I also made this clear in more than one phone and e-mail exchange with both shippers and WFB. I informed Sergei that I was calling AmEx because I needed bedroom furniture and at this point, since they’d been able to fulfill the order, I’d be taking my business to a company that could.

UPSHOT: I am still contesting this issue with American Express. But in the meantime, WFB has returned the dresser to the manufacturer and is claiming that they are entitled to several hundred dollars in shipping fees and other "penalties." DON'T LET THIS HAPPEN TO YOU!

     
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Posted by Mrs. Fantastic on 2008-06-05:
First of all, $1900 for a bedroom set doesn't sound like you were dealing with a 'whole sale' company at all. And you had to wait for delivery 4 months? The whole deal sounded shady from the beginning. You should've stuck with a reputable company. Sorry about your experience. May others learn from it.
Posted by Tired_of_waiting_for_furniture on 2008-06-20:
I am currently having an extremely similar problem with this company...I'll be writing a review soon...
Posted by dirtydeals on 2010-11-07:
WORST COMPANY EVER! I am starting to come to the conclusion that they only deal in damaged furniture. On September 17th we paid 3,630.00 for a bedroom set which took about a month to receive the mattress which was damaged. The rest of the furniture came after that and was also damaged. Wholesale Furniture won't replace the damaged pieces or give our money back in full refund which was agreed at the beging of the order. They need to close their doors! I am in the process of contacting 7 on your side. Maybe they can help. I also have an attorney looking into this matter. I hope we can get the word out about this company. If your on facebook, myspace, twitter or anything else that would pass the word please do so. They need to be stopped.
Posted by Xandon on 2010-12-01:
I'm having a big issue with this company, Wholesale Furniture Brokers Canada (www.gowfb.ca) as well. DO NOT ORDER ANYTHING FROM THIS COMPANY! YOU HAVE BEEN WARNED.

I ordered a sofa sectional October 7th 2010. I received email confirmations etc. and an expected delivery date of November 12th 2010. They said normally they would ship out of B.C. but the particular COLOUR (COLOUR!!) I wanted was only available from California.

October 22nd, the status showed the sofa was "picked up" in California. (2 full weeks later!) It should have been on the road by then.

October 25th, the status showed it was loaded in California....I guess it took them 3 days to put the sofa on the truck...

November 1st, the status showed it was unloaded in Indianapolis. (the opposite direction of the proper destination, Alberta Canada).

November 4th, the status showed the sofa was RE-loaded in Indianapolis. But when I talked to BELINDA she told me it was in Toronto. Weird, nothing like that showed up in the status updates!

November 10th, the status showed that the sofa had been sent back to California and unloaded. Rather than to Alberta, where it should have gone.

November 16th, the status showed the sofa was re-loaded back onto a truck. (I guess it takes them 3 days to get a sofa on a truck and 6 days to take it off...must be one heavy sofa!)

November 26th, the status of the sofa is Richmond B.C. (where they have a warehouse apparently). It was unloaded here.

November 26th, that same day it was shown to have been re-loaded.

AND NOW. The sofa was supposed to arrive today. I waited all day. Took the time off work and made sure I was here. BELINDA told me it was be here. It's still not. And there are no more status updates as of yet.

Luckily, we paid with paypal and have filed a dispute. Paypal will deal with them directly and we will get our money back if we do not receive the sofa.

What a bunch of stress! All for somewhere to sit!
PLEASE NEVER USE THIS COMPANY. EVER. YOU HAVE BEEN WARNED.

Posted by treesrule on 2011-03-02:
in the process of dealing with the same thing. I have gone through the Better Business Bureau to try and get my money back from them. they have had over $550 of mine for 8 months now and will not refund it to me even though I cancelled the order BEFORE they shipped it due to an UNREASONABLE wait time (months). Avoid this company at all costs!!! It would be faster to build yourself that dining room that you have always wanted than it would be to get it from these guys. And cheaper too.
Posted by Sally on 2012-05-07:
Thank you all for taking the time to share your experiences. I was contemplating ordering a sectional through WFB but will now turn tail and run to a reputable furniture store!
Posted by Andrew on 2013-03-27:
I tried to get a swatch for a sectional but they insisted that I place my order for the whole couch then they would hold it and only charge for the $5 swatch. I don't see why they need to charge for swatches or why they need the whole order. No getting around this either in live chat or on the phone. Seems very fishy. Changed my mind, didn't give them my credit card number and will be going to a real store with a showroom.
Posted by CJ on 2013-09-14:
Wow!!! Not good!!! My gut instinct when on the phone with Ginni the representative was not good but I went against my instinct and still placed the order.. Thank goodness my credit card was maxed out which I told them I had to put money on it and they said they would just put my order on hold. Well,, today I read the true reviews of this company, called my credit card company and blocked my card and ordered a new card number. I will now email WFB and let them know I've cancelled my order just in time. Thanks for all of you but so sorry you had to go through this.
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Absolutely Shocking
Posted by Treesrule on 03/02/2011
SHips within 3-5 business days is a total lie. After over 6 weeks my purchase had still not left the warehouse. I tried to cancel my order numerous times due to the delay and they shipped it anyhow and then once I told them I would not accept it, they told me I could not have a refund until the purchase was resold. Almost a year later - it has still not sold supposedly and I am still out over $500.

Do not purchase anything from this company. Besides poor customer service, they are dishonest. they have even lied to the external review panel looking into my case.
     
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Posted by leet60 on 2011-03-02:
After visiting this retailer's website and reading the cancellation terms I would NEVER buy anything from them. They show a average 28% restocking fee as well as freight charges both ways assessed on the customer for any returns.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Beyond Frustrated Almost 6 Months
Posted by Llander01 on 12/17/2013
BC -- I ordered dining room furniture 6 23 2013 from this company. I just finished the order with them this past week. I was sent 4 chairs when I ordered 8. I was up charged $560. I did get back only half. Amanda said it was a take it or leave it refund. She faulted me half for approving the incorrect order. About 80% of the furniture arrived damaged twice.

I involved the Ohio Attorney General to get a refund on the hutch which the large door was cracked and had to be glued back together. They wanted me to pay full price because a furniture medic glued it and stained it. They offered 10% off and I ended up getting 20% off. I had to stand up for myself, pray for justice, and file a case to get it resolved. It was the worst purchasing experience ever for me. Their policy is to resolve issues in a timely manner. It was a week and a half from a half a year. Yes their prices were the lowest out there. It was not worth it for me. The focus is not making it right.

I told them I am not going away until it is made right. They try to wear you down and drag things out beyond a timely manner. Buyer beware.
     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Crooks, Robbers, Scammers
Posted by Oneofakind194 on 11/07/2013
KAMLOOPS, VANCOUVER BC -- I ordered a Sacramento Cream Leather Sectional Sofa Set with Chaise, online.
When I received the order it was white, not leather, cheap quality, stained, marks and damaged, thought it was a bad joke, from some fake person trying to rob me???

I returned the piece of crap and they want to charge me shipping and re-stocking fees.
These people are scammers and should be shut down. I have gone to the highest level to get my full refund. That company should be shut down ASAP.

Bunch of crooks trying to hide by a policy that they design for themselves to get as much money from fake advertising and misleading customers with their pretty online catchy website.

Please everyone don't let them get away with it. I got my full refund. Go after them, shut them down, don't do business with them. Terrible!!!!!!!!

     
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Saleswoman Says Anything to Get You to Place Order
Posted by Harryballs69 on 07/31/2013
SAN DIEGO, CALIFORNIA -- Spoke with online sales woman, she extolled the quality and workmanship of sectional, it was all lies. It was a piece of China made crap! Do not buy anything from this company. Check the refund policy carefully: it states that you are responsible for shipping costs both ways and a 20% re-stocking fee. That equaled 90% of our purchase price. Not worth it. We spent 800 bucks on couch, shipping costs came to 600 plus bucks, 20% was another 130 bucks, so our refund would have been 60 bucks or so....
     
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Posted by CJ on 2013-09-14:
I'am so grateful that I had reviews to read as I just made a purchase to this company last night but my Visa would be put on hold until I had put funds on it. Thank goodness I had it maxed out otherwise they would have went along with the transaction. The sales help on the phone was very friendly but there was certain things I didn't feel good about. Such as she couldn't tell me the difference between the memory foam mattress and the memory foam gel mattress. During our conversation I found out that out of the 12", only 5" is actual memory type foam. Also when I asked her if she had one she told me the exact same story I read on their website which was a testimony. Also I had difficulty with the delivery set up. She told me they would drop it off at the end of the road or driveway.. Well, our driveway is 300' uphill to the house alone. What type of delivery company drops your expensive purchases at the end of a road or even your driveway for that matter? Crazy!!!!! Then I was told that I would have to inspect everything ahead of time to make sure it was all good before accepting it which means taking apart all the boxes, unwrapping them etc.. and no delivery person is going to wait around for that.. Also even if I found damage the delivery person wouldn't take it back as they use an outside source so you would literally have to sign it was damaged goods and then deal with the company yourself in trying to have it shipped back in which you pay for. She never mentioned anything about 2 way shipping fees or restocking fees. What also disturbed me as that she wasn't very convincing on the quality or positive feedback on their product. Not very reassuring as a consumer at all.. Sorry Ginni (her name). You were quite pleasant but after reading so many negative reviews and seeing the complaints with the BBB I decided to freeze my credit card and get a new number and I must say,, I feel a lot better about it!!!!
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Tried to Return Sectional Because Is Was Chinese Junk
Posted by Harryballs69 on 07/30/2013
Saleswoman told us that sectional was wonderful, that it was the same one she had at her house, etc. When it arrived, it was a junky Chinese piece of junk, Springs poked thru, workmanship was horrible. We ended up filing a dispute thru credit card company and won. Now we have sectional for free! Anyone want it?

What a hunk of junk. DO NOT do business with this company
     
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Dissatisfaction
Posted by Snowbell04 on 02/03/2013
CALIFORNIA -- I ordered a bedframe with drawers and rails for my in this company and told them before deliver to call 30 minutes before delivery so that I will make sure I will be home driver called but before 30 minutes he dropped in front and left. As soon as the driver called I drove home takes 20 minutes for me to get home from where I was when he called.

Anyways I was very happy that finally my bed frame arrive I was waiting for many weeks. So I started putting up my bed frame but when I opened the bed rail it was split in 1/2 emailed the company 2x chat with them on line sent a picture of the broken rail no reply.

Now I don't know what to do I have a new bed frame but with broken rail spent lots of money.
This will be my last time ordering any furniture on line and I will never recommend this company.

I am still hoping they will replace my rail.

Company name:
Wholesale Furniture Brokers Canada
Customer Service 1-800-971-4493

James
Toronto
     
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Posted by Alain on 2013-02-03:
You may wish to contact the Ministry of Consumer Service about this via http://www.sse.gov.on.ca/mcs/en/pages/default.aspx
Posted by james on 2013-02-22:
Hi everyone I wrote a very disappointed review about this company couple weeks ago about my bedrail split in 1/2.
Now is different story.I recieved a new set of bedrail now I am very satisfied.So everybody please disregard my 1st review about the wholesale funiture broker.
-very good price
-you can chat live in their site
-if you have any problem with the product just take a picture like I did and they will send you a replacement
-we have to understand they are a bit far from Toronto so it take a while to diliver but for the price I will buy from them again and I highly recommend them this time.

James
Toronto
Posted by DebtorBasher on 2013-02-22:
Thanks for the update James...It's good to know they made good on it.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Slow Service
Posted by Lindz5223 on 05/14/2012
CANADA -- I decided to buy a sectional from Wholesale Furniture Brokers because I bought a new home. I bought the couch online Feb 29th. We didn't have the house yet but I wanted to buy it that day because the website said it was the last day for free shipping. Well I now know that they ALWAYS have free shipping. They just keep changing the date that it ends. Anyway... I was told that the couch I ordered was on back order (about a week after I purchased it) and it wouldn't be in stock until March 10th. Then when March 12th rolled around, I emailed and asked if my couch was being shipped yet and they then told me it would be on back order until mid April! Mid April rolled around and I was told that it would be in stock April 20th. Once they finally got it in stock, it took them a full week to get it on the truck, then a week to get it on the road. It is now May 14th, and according to the shipper it has been in Indiana for a full week, sitting at some loading station.
I also want to add that on their website it says that it will make special arrangements to deliver on nights and weekends. When I contacted them about this they told me it would cost me an extra $180 to have it delivered after 3:30pm! Which is convenient because I told them that is the time my boyfriend gets home from work.
I still have not received my couch almost 3 months later. Lets hope it is in good shape.

     
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Posted by Alain on 2012-05-15:
It looks like you probably would have been better off purchasing this from a local furniture store rather than online. Thank you for the warning about this company.
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StarStarStarStarStar
Excellent Service
Posted by Lsarver8 on 02/08/2012
Unfortunately, I read all negative reviews after I placed my order and became really concerned. But... I had the best experience with Wholesale Furniture Brokers. From initial order email until my order was delivered, I cannot say any bad thing about this company. Between emails and phone calls, I was informed about every step of the process. They are what I believe good American service should be! Honest, helpful, reliable. Thank you!
     
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Crooks and Liars!!! AVOID
Posted by Fastback67 on 01/17/2012
The difference between what they advertised and what I received
The difference between what they advertised and what I received
KAMLOOPS -- DO NOT ORDER FROM THIS COMPANY!!!!

I ordered a bedroom set shown on their website over the phone on November 30th, 2011. It was shown as a dark black/brown colour called "cappuccino". I was told it was in stock and would be delivered within approximately 2 weeks.

Almost 6 weeks later on January 9th, 2012, a bedroom set arrived. It was not even close to the colour advertised. I have side by side comparison pictures clearly showing the dramatic difference.

I contacted them in order to resolve this issue. They fully admitted the dramatic difference in colour. I even have emails from them saying, "Regarding your claim, there is a huge color variation from what you received and what is on our site and our supplier's. We have sent pictures to the supplier and we are currently awaiting their response." They then made me wait another week, then told me they would not ship out new set in the correct colour because they don't want to pay the shipping and it would cost me $200 if I wanted to return the wrong-coloured set.

I asked why should I pay $200 to return what they mistakenly sent me?? I was told by Michelle, their claims agent that it was their policy. I asked to speak to a manager and she said the owner Sergei Tashlikowich would call me. He not only didn't call me, he ducted my call for several days.
This company is full of crooks and liars. AVOID! AVOID! AVOID!
     
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