KAMLOOPS -- What was supposed to be an easy online purchase of a mattress, turned to be a fiasco. I never got the item. Finally after a while, I managed to get my money back, part of it. Customer service was completely useless, as they didn't show any interest in assisting with the problem. And then, for some reason, they kept on sending me marketing emails. Unsubscribe request didn't work, reply emails didn't work, even FB didn't work. I had to open a complaint with BBB to get them to stop harassing me. I really, really wish I had googled "Wholesale Furniture Brokers Reviews" BEFORE I made my purchase. There are tons of complaints about their terrible service.
LANGLEY -- The furniture ordered was the Executive Black Top-Grain Leather Recliner by True Contemporary. They arrived and looked great. IT is the cheapest looking and most uncomfortable poorly stuffed chair I have ever seen or owned. They offered after many emails back and forth to completely return and refund and pay for the shipping. I REFUSED. We gave them to the dump. Lost over a thousand dollars for two but we could not imagine anyone else having to own them and sit in them. It has taken months for me to write this as I have been so angry and frustrated with this purchase. It was my fault I trusted the site info. NEVER AGAIN will we shop there.
OTTAWA -- I ordered a sectional sofa from Wholesale Furniture Brokers in June - not too sure of the quality of their products. I previously read few reviews online from customers that were not really happy with their experience. Despite these few negative reviews (happy customers are usually the silent majority in my opinion) I decided to take my chances and ordered the sofa. The order process was easy. I received a confirmation and a delivery scheduled date via e-mail (It took roughly 2 weeks between the order and the delivery due to some delay since I had to confirm my purchase with PayPal for security reason).
The day before the scheduled date I received a phone call from the delivering company to confirm the date, address and also to advise that the sofa would be delivered between 2 and 5pm. Next day, at 4pm the delivery man was there with the sofa very well wrapped up. I did not take the extra for the set up (additional $299 for the full service) therefore I had to set the feet up and put the sofa together which took me 30 minutes or so.
The sofa is matching exactly what was on Wholesale Furniture Brokers (description, sizes and pictures). For a fraction of the price compared to the furniture stores I went to, I have a beautiful leather sofa that match my needs. Since I did not experience any problem I did not have to used their customer service therefore I cannot comment on it. Overall, I'm a very happy customer who will not hesitate to order again from Wholesale Furniture Brokers and recommend them to other people.
KAMLOOPS -- DO NOT ORDER FROM THIS COMPANY!!!! I ordered a bedroom set shown on their website over the phone on November 30th, 2011. It was shown as a dark black/brown colour called "cappuccino". I was told it was in stock and would be delivered within approximately 2 weeks. Almost 6 weeks later on January 9th, 2012, a bedroom set arrived. It was not even close to the colour advertised. I have side by side comparison pictures clearly showing the dramatic difference.
I contacted them in order to resolve this issue. They fully admitted the dramatic difference in colour. I even have emails from them saying, "Regarding your claim, there is a huge color variation from what you received and what is on our site and our supplier's. We have sent pictures to the supplier and we are currently awaiting their response." They then made me wait another week, then told me they would not ship out new set in the correct colour because they don't want to pay the shipping and it would cost me $200 if I wanted to return the wrong-coloured set.
I asked "why should I pay $200 to return what they mistakenly sent me??" I was told by Michelle, their claims agent, that it was their policy. I asked to speak to a manager and she said the owner Sergei Tashlikowich would call me. He not only didn't call me, he ducted my call for several days. This company is full of crooks and liars. AVOID! AVOID! AVOID!
CALGARY, AB -- I ordered the Madrid Patio set in July 2014. Service was great and got my order within a week. When I unpacked my order, I noticed there were no caps on the bottom of the chairs or love seat, leaving to chance the wicker to unravel. Also, there was no support under the loveseat so when you sit on it your body sinks in. The worst part was when I sat on the cushions after 10 minutes I got up and they were flat as a pancake and I called WFB, and they said they contacted the supplier and that the cushion were made in China, that they are not a long term solution. Honest to god word for word this is what was said. I asked what long term meant 1 day a week.
They told me I could upgrade my cushion to Sunbrella, sent me an email to pick a color and it would only cost shipping. The shipping was 160.00. I was not happy to pay another 160.00 towards a cheap set, but I knew these cushions wouldn't last the summer. So I agreed. So they took my credit card and of course billed the 160.15 and two weeks later I get another email saying there was a misunderstanding with their supplier and that the cushions would cost well over 300 plus 160 for shipping.
I told them they charged my credit card, sent me an email as confirmation. That if there was an error they would need to eat it. But of course not the case!! I asked to return the cheap set, and they said "well it is over the return time", but they would see what they could do. I have not heard back. But reading online I would have to pay the shipping which would cost more than the set is worth.
Bottom line, I would never deal with this company again. As they do not honor their word and renege on their promise, even when they have your money and I have proof in an email they would give me the cushions for 160.00. And good luck at getting to talk to a supervisor or manager, maybe there isn't one and that's why they don't care if their customer is happy or not. A business who does business like this won't be in business for very long.
WFB has a new customer service manager and has resolved any issues i had with the company. I am a satisfied customer now.
KENTVILLE -- For Christmas I would have purchased a set of bunk beds for grandson. I looked everywhere and just couldn't find a nice set… Well a nice set that was reasonably priced anyway. So I went online and found Wholesale Furniture Brokers out of BC. They had just what I was looking for and the price was excellent and they had free shipping. Well as it turned out to ship all the way to NS there was a cost (I found this annoying at first) but after re-reading the site the free shipping advertised went only to Ontario. So it cost me an extra $100 but still the price was still way better than what I found in Nova Scotia.
The set arrived in record time and it sat in the original boxes in my garage for 5 to 6 weeks unopened until Christmas. I got many emails from the company looking for me to confirm that all arrived and did in good order. Which I ignored… just too busy to inspect I guess.
So a day or two before Christmas my son in law started putting the beds together and the side rail for the top bunk was broken. He fixed it the best he could but overall the integrity of the bed was still compromised. I contacted Wholesale Furniture and sent pictures.
Even though eligibility for their warranty was conditioned on you acknowledging that any defects, damage, etc had to be identified in 5 days of receipt of the merchandise they did not hesitate in honoring the warranty. About a week later a new bed rail arrived by Purolator - free of charge and free shipping.
Gotta say I was very impressed! To reiterate they didn't hesitate to take ownership of this issue. The boxes sat in my garage for the 5 or 6 weeks I had them before Christmas. And while I know that they were well protected and the damage to the piece more than likely occurred during shipping, there was no way they could have known that and yet they took my word for it and honored the warranty. It definitely proved to me they are an honorable business to deal with… Haven't seen that for awhile.
I ordered a bunk bed for my daughters. Upon arrival I opened the boxes on my curb, (yes on my curb!) and realized that pieces were broken and the unbroken ones had a very low quality of workmanship. I ordered this product because after shopping around from local store was slightly cheaper. I will NEVER do that again!
A bed is a very basic woodwork product. There were nails sticking out on the side of the stairs that my kids were going to climb up!! I refused receiving the product on the spot. They charged me $380 for return shipping cost as well as didn't take back a couple of mattress protectors because they were final sale! Overall $600 out of my pocket for nothing. I really wish I had Googled "Wholesale Furniture Brokers Reviews" BEFORE I made my purchase. There are tons of complaints about these scammers.
OTTAWA -- With all these complaints about this company, I wonder why only one person filed a dispute with their credit card company? There is usually a guarantee that if you are not happy with your online purchase such as one like this, you can dispute the charge with your credit card company and get a full refund. They in turn will go after the company to recoup their money. Sounds like a win-win. Knowing this, I will attempt to make a purchase through this company using my credit card anyway. I know I'm risking that the bed I want may not be the best quality, but even if it isn't I know I will get a full refund with no hassles.