Wholesale Furniture Brokers - Page 2

Star Star Empty star Empty star Empty star
1.8 out of 5, based on 9 ratings and
19 reviews & complaints.

Most Popular | Newest | More Options >
More filter options:
Caveat Emptor Wholesale Furniture Brokers
Posted by on
Found their website. Good looking furniture and lots of good customer reviews. Ordered a platform bed to see how it went before ordering more. Good thing!
After sitting for weeks in terminals in California and British Columbia, it was finally delivered - 3 months later. I'd forgotten what it looked like! Anyway, made the delivery guys wait while I checked it. Didn't seem right. There were drawers with it. Accepted the shipment and moved stuff to assemble the bed. I'm 60 and single so lots of work. Guess what? Wrong f---ing bed! So, I blast off an email and a gal in shipping got right on an order for the correct bed. Delivered 2 weeks later (much better) but has the wrong legs.
I've demanded a refund. They've got my money, but I have 2 beds. We'll see.
WTF do you think about that!? Anyone know if I can hold their stuff till my $$ is returned?
     
Read 5 RepliesAdd reply
User Replies:
skiergirl on 2011-03-05:
Moved From Other Review: Trying to get a remedy for a problem from Wholesale Furniture Brokers is a problem.

The name Wholesale Furniture Brokers is just what it says - they are brokers - so if you have a problem the furniture company has to be dealt with. I posted earlier about the bed I ordered that took 3 months to come. It was the wrong model. They sent a replacement bed that had the wrong legs. I notified them of the issue and after another month (4 months now - is that reasonable? NO) spoke to a person in management.

Had to send pictures of wrong parts, then had to call furniture company. They advised the legs are on back order for 4-6 weeks. That means that it will be 5 1/2 - 6 months before I have the bed. That's if the parts are correct.

Demanded a refund more than a month ago but it hasn't even been acknowledged. Asked twice more last week but again hasn't been acknowledged. I could have bought a bed anywhere else and had it already.

I sent a complaint through the British Columbia Consumer Information site and I have also contacted the Better Business Bureau of British Columbia and am waiting for those complaints to get to Wholesale Furniture Brokers. They are NOT a member of the BBB and that might tell you something.

Because Wholesale Furniture Brokers is an online store it is hard to deal with. I have furniture boxes taking up space in my living room - there is no where else to put them in my small place. I have spent hours trying to resolve the problems and dealing with this company with no resolution in site. Please consider this and the other problems posted at online sites about Wholesale Furniture Brokers before you purchase from them.

Also, note that there are only positive customer comments on their site and note that there is nowhere to post a comment. It's obvious they choose what they want to post.
Beware.
CJ on 2013-09-14:
Very sorry with your experience with the bed.. Horrible!! Yes, these websites draw us in with their great prices, free shipping etc. but when push comes to shove buying local from a repretable well known company is the way to go. No one should have to inspect everything in front of a delivery man and No way should a delivery company have to sit around and wait while they have a job to do. There are local companies that will take your old mattress and bring in and set up your new one. Not leave your stuff outside. thanks for writing your experience. Saved me from going through the same nightmare.
Nancy on 2013-10-27:
OK, I was just about to buy a dinning room set... But thanks to you all, I will never buy anything from them!!!

Mo on 2014-03-24:
We ordered a bedroom suite and are waiting for some screws for nearly 3weeks!! What a rip off company !!! Do not buy from them ! They don't care once they have your money!!!
Karen S on 2014-06-30:
Was just about to purchase some livingroom furniture....that's for the heads up. We will be making our purchase elsewhere!
Close commentsAdd reply
DO NOT BUY ANYTHING FROM Wholesale Furniture Brokers (GoWFB)
Posted by on
KAMLOOPS, BC -- Whatever you do - DO NOT buy anything from the website www.gowfb.ca OR www.gowfb.com. They are a completely fraudulent company. They take months to ship your order and when it finally arrives it's damaged. They refuse to offer a refund. Well... they will only refund you 30% of what you paid, because they charge you 25% shipping fee, then another 25% return shipping (if you refuse the delivery because of the damage) and THEN another 20% restocking fee!! ORRR they offer to send the damaged furniture back to you, so that you accept it in an "as is" condition and then at their discretion they will offer you a small (if anything at all) refund for making the repairs yourself!

DO NOT BUY ANYTHING FROM THEM. THEY ARE CROOKS. THEY ARE A NIGHTMARE TO DEAL WITH!! THEY WILL TAKE YOUR MONEY AND RUN.

BEWARE!!! Don't make the same mistake we did. We bought a canopy bed and it has been months - no bed - no refund - no resolution! They are holding our money hostage and won't issue a refund. Instead they keep insisting that they send us the damaged bed back so that we can arrange to make the repairs ourselves!!

They pass themselves off as an either American or Canadian company but they are actually from CHINA with furniture coming from Indonesia. It's damaged, poorly made and they offer no refund policy!!

DO NOT BUY ANYTHING FROM WHOLESALE FURNITURE WAREHOUSE.
     
Read 2 RepliesAdd reply
User Replies:
Weedwhacked on 2010-10-19:
Just from the name of the website I wouldn't order anything from them.
Alain on 2010-10-20:
Go to http://www.consumerprotectionbc.ca and see if they can help you with this or call 1-888-564-9963.
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Saleswoman Says Anything to Get You to Place Order
Posted by on
Rating: 1/51
SAN DIEGO, CALIFORNIA -- Spoke with online sales woman, she extolled the quality and workmanship of sectional, it was all lies. It was a piece of China made crap! Do not buy anything from this company. Check the refund policy carefully: it states that you are responsible for shipping costs both ways and a 20% re-stocking fee. That equaled 90% of our purchase price. Not worth it. We spent 800 bucks on couch, shipping costs came to 600 plus bucks, 20% was another 130 bucks, so our refund would have been 60 bucks or so....
     
Read 1 RepliesAdd reply
User Replies:
CJ on 2013-09-14:
I'am so grateful that I had reviews to read as I just made a purchase to this company last night but my Visa would be put on hold until I had put funds on it. Thank goodness I had it maxed out otherwise they would have gone along with the transaction. The sales help on the phone was very friendly but there was certain things I didn't feel good about. Such as she couldn't tell me the difference between the memory foam mattress and the memory foam gel mattress. During our conversation I found out that out of the 12", only 5" is actual memory type foam. Also when I asked her if she had one she told me the exact same story I read on their website which was a testimony. Also I had difficulty with the delivery set up. She told me they would drop it off at the end of the road or driveway.. Well, our driveway is 300' uphill to the house alone. What type of delivery company drops your expensive purchases at the end of a road or even your driveway for that matter? Crazy!!!!! Then I was told that I would have to inspect everything ahead of time to make sure it was all good before accepting it which means taking apart all the boxes, unwrapping them etc.. and no delivery person is going to wait around for that.. Also even if I found damage the delivery person wouldn't take it back as they use an outside source so you would literally have to sign it was damaged goods and then deal with the company yourself in trying to have it shipped back in which you pay for. She never mentioned anything about 2 way shipping fees or restocking fees. What also disturbed me as that she wasn't very convincing on the quality or positive feedback on their product. Not very reassuring as a consumer at all.. Sorry Ginni (her name). You were quite pleasant but after reading so many negative reviews and seeing the complaints with the BBB I decided to freeze my credit card and get a new number and I must say,, I feel a lot better about it!!!!
Close commentsAdd reply
StarEmpty StarEmpty StarEmpty StarEmpty Star
Tried to Return Sectional Because Is Was Chinese Junk
Posted by on
Rating: 1/51
SAN DIEGO, CALIFORNIA -- Saleswoman told us that sectional was wonderful, that it was the same one she had at her house, etc. When it arrived, it was a junky Chinese piece of junk, Springs poked through, workmanship was horrible. We ended up filing a dispute through credit card company and won. Now we have sectional for free! Anyone want it?

What a hunk of junk. DO NOT do business with this company
     
Read 0 RepliesAdd reply
StarStarStarStarStar
Excellent Service
Posted by on
Rating: 5/51
Unfortunately, I read all negative reviews after I placed my order and became really concerned. But... I had the best experience with Wholesale Furniture Brokers. From initial order email until my order was delivered, I cannot say any bad thing about this company. Between emails and phone calls, I was informed about every step of the process. They are what I believe good American service should be! Honest, helpful, reliable. Thank you!
     
Read 0 RepliesAdd reply
Be aware of split-leather products
Posted by on
I would like to draw attention to the fact that many of the "leather" furniture sold by Wholesale Furniture Brokers (GoWFB.com) is actually made of so called split leather or bi-cast leather. These materials are not allowed to be called leather in the UK and New Zealand. If you search the internet for split leather or bi-cast leather you will quickly realize that it is a material could almost be called a waste product.
     
Read 1 RepliesAdd reply
User Replies:
furnman on 2011-01-24:
There are many manufactures who are trying to keep leather products at a lower price point using bi-cast leathers as well as bonded leathers, also called durablend leather by our Ashley friends. They have just enough leather to be called leather in the US. The bicast is similar to a wood veneer, a thin piece of leather, the bonded is like fiber board, ground up leather scarps with other materials, these products are then sealed very heavily, they have a very brittle hand to them are are usually very shiney. An honest sales person should tell you what you are buying. My advice pay the extra for top grain leather. It will be less costly in the long haul.
Close commentsAdd reply
BEWARE OF WHOLESALE FURNITURE BROKERS RETURN POLICY
Posted by on
I ordered 2 pre-fabricated dressers on 11/7/2010. Upon assembling the first one, we discovered that it was of extremely poor quality. The slide-outs were flimsy and the drawers were made of very thin pressed particle board, so I knew it would just be a matter of time before the bottoms would start falling out. We unassembled it, packed it back up and called WFB to return it. Not realizing they don't accept returns & IF they do, their policy states they charge a ludicrous restocking fee of 20%! (LESSON LEARNED, the hard way: ALWAYS read the return policy & Google customer reviews, such as the one I'm writing now!). OK, so I had to accept their NO RETURN/NO REFUND, but what I find unacceptable is they DO NOT OFFER A STORE CREDIT, so the monies spent on these two useless dressers has been totally wasted. I compared a couple other return policies of online furniture stores and was extremely satisfied to read CSN Store’s policy, as well as IKEAs! It’s too bad WFB doesn’t take notice of their competitor’s customer satisfaction policies resulting in repeat business! Instead, Wholesale Furniture Brokers practices SHADY BUSINESS BY TAKING ADVANTAGE OF THEIR CUSTOMERS ANY WHICH WAY THEY CAN STICK THEM, only caring about padding their pocket book. I am also being told that my furniture is "custom" made, which is another reason as to why they won’t take the dressers back. That is utter BS, as these dressers are pre-fabricated pieces of particle board that came delivered in flat packed boxes in need of assembly. Custom furniture typically comes in one solid piece, is higher end and comes with a much higher price tag!
     
Read 1 RepliesAdd reply
User Replies:
Alain on 2010-12-08:
This is why I avoid places that use 'wholesale', 'discount', 'bargain', etc. in their names.
Close commentsAdd reply
DO NOT BUY FROM THIS COMPANY
Posted by on
KAMLOOPS, BC CANADA -- Purchased a bedroom set for my daughter and her fiance as a wedding gift and my credit card was charged a total of 3,635.00. The 10 day delivery date turned into a month with the mattress coming separately. When the furniture arrived it was broken and damaged. My daughter and I had tried to get replacement pieces for this set for almost 3 months now but, Wholesale Furniture Brokers refused to replace the damaged pieces. Now all we really want is our money back so that we can go to a responsible furniture company. They have refused to give us our money back in full refund as promised upon the purchase. They are presently trying to charge us a restocking fee which was waved at the beginning of the order in case we did not like the set. I should have done my research more carefully I would have found out that they are a horrible company. I will never buy on line again. It's companies like this one who ruin it for all the good companies out there.
     
Read 3 RepliesAdd reply
User Replies:
raven2010 on 2010-11-07:
They have a B rating with the BBB, even if they are canadian.

http://www.bbb.org/mbc/business-reviews/furniture-dealers-whol/wholesale-furniture-brokers-in-kamloops-bc-1228958
Anonymous on 2010-11-07:
You know, what's going on with these furniture store companies? Any more, they are all full of crooks and con artists. It almost makes me afraid to go buy furniture anymore.
raven2010 on 2010-11-07:
This is the nature of the business when it comes to large purchases. Furniture, jewelry, cars, appliances, etc.

Folks need to educate themselves BEFORE buying.
Close commentsAdd reply
Do Not Buy From Wholesale Furniture Brokers Of Canada
Posted by on
DO NOT ORDER FROM THIS COMPANY I had a very very very similar experience and Amanda gave me the same speech she wrote in here about "patience and probably". Basically they took 5 weeks to get my furniture to me after they only submitted the order for 5 of the 6 pieces, then lied to me and told me all the pieces were coming it was merely a "typo" on their shipping document (I have the emails to show this). Then they lost the furniture, then the delivery company that WFB chose couldn't deliver it to me for another week after they got it because "I lived in a remote area"...I live 40 miles east of Chicago, how remote is that?? When the furniture finally arrived the delivery people refused to bring it into my home because "WFB didn't pay for that", yet I paid WFB for this service. I contacted WFB immediately and after getting extremely upset and listening to Amanda tell me that her company is great and I must have just had a bad experience, I hung up on her. She sent me an email stating my additional $100 paid for inside delivery had been refunded, we will see if that is true or not, considering they have a problem with lying. Needless to say, I want to encourage people to NOT buy from this company EVER!!! Once they received my money the experience became a nightmare. Had I done better research I would have purchased elsewhere.
     
Read 2 RepliesAdd reply
User Replies:
Alain on 2010-08-10:
No sense using them again. They'd just aggravate you even more.
dirtydeals on 2010-11-07:
This is a really bad company. I wish I would have done my research better.
Close commentsAdd reply
Top of Page | Next Page >