My first experience of ordering and making a major furniture purchase completly on line was remarkable, satisfying, easy and worth sharing with others that may have apprehensions, as I did with doing so. From my first e-mail encounter with Wholesale Furniture Brookers to the White Glove delivery by the Manna company used by wholesale furniture brooker, was exceptionally coustomer friendly and all person I had encounters with could and did answer all of my question putting me at ease with this notion of purchasing sight unseen except for pictures. Moreover, this was a company I had not heard of before, so it truly was and experience based on trust and faith. I'm most please with my experience and We have received many compliments on the quality and appearence of our new decor. Of note too is the communications and frequent updates on the progress of our order, provided by the company all along this process.
Finally, the quality of our purchases is is worth mentioning too. we are satisfied coustomers. Thank you for the opportunity to provide some positive feedback
OTTAWA -- I ordered a sectional sofa from Wholesale Furniture Brokers in June not too sure of the quality of their products. I previously read few reviews on-line from customers that were not really happy with their experience. Despite these few negative reviews (happy customers are usually the silent majority in my opinion) I decided to take my chances and ordered the sofa. The order process was easy. I received a confirmation and a delivery scheduled date via e-mail (It took roughly 2 weeks between the order and the delivery due to some delay since I had to confirm my purchase with PayPal for security reason) . The day before the scheduled date I received a phone call from the delivering company to confirm the date, address and also to advise that the sofa would be delivered between 2 and 5pm. Next day, at 4pm the delivery man was there with the sofa very well wrapped up. I did not take the extra for the set up (additional $299 for the full service) therefore I had to set the feet up and put the sofa together which took me 30 minutes or so. The sofa is matching exactly what was on Wholesale Furniture Brokers (description, sizes and pictures). For a fraction of the price compared to the furniture stores I went to, I have a beautiful leather sofa that match my needs. Since I did not experience any problem I did not have to used their customer service therefore I cannot comment on it.
Overall, I'm a very happy customer who will not hesitate to order again from Wholesale Furniture Brokers and recommend them to other people.
REGINA, CALIFORNIA -- I ordered a couch for a new home we purchased - this was a lake house, so we wouldn't be there during the week… just weekends for now. Scheduled delivery was going to occur during a time I was not there. WFB worked with the delivery company and committed that my furniture would be delivered on MY preferred date and they delivered and then some. Not only did the delivery company deliver on time, they unpacked and brought the couch into my home AND they took the boxes with them so I didn't have to worry about recycling them.
The couch is outstanding, even better quality than I expected with the price I paid. Service was so great I ordered a bed frame. Again, same outstanding customer service and same outstanding quality. I just ordered nightstands yesterday - I can't wait for them to arrive!!! And for the record, I'm from Canada but there's no option for Canadians to post the province in which they reside.
KAMLOOPS -- I own a business and have ordered desks online before. The first time it went okay, the second time it was so much of a nightmare I was thinking that I would never buy furniture online again come hell or high water! However, now that I need one more desk I was seriously contemplating it especially after getting nowhere at local potential places to buy from. I decided to give it one more try from a Canadian retailer, as the last time I'd bought the desks through a US retailer as we live on a border city so that isn't uncommon. This company was totally professional, prompt and really was amazing. I had no issues and would gladly shop here again!
I ordered a bunk bed for my daughters. Upon arrival I opened the boxes on my curb, (yes on my curb!) and realized that pieces were broken and the unbroken ones had a very low quality of workmanship. I ordered this product because after shopping around from local store was slightly cheaper. I will NEVER do that again!
A bed is a very basic woodwork product. There were nails sticking out on the side of the stairs that my kids were going to climb up!! I refused receiving the product on the spot. They charged me $380 for return shipping cost as well as didn't take back a couple of mattress protectors because they were final sale! Overall $600 out of my pocket for nothing. I really wish I had Googled "Wholesale Furniture Brokers Reviews" BEFORE I made my purchase. There are tons of complaints about these scammers.
CALIFORNIA -- I ordered a bed frame with drawers and rails for my in this company and told them before deliver to call 30 minutes before delivery so that I will make sure I will be home. Driver called but before 30 minutes. He dropped in front and left. As soon as the driver called I drove home takes 20 minutes for me to get home from where I was when he called.
Anyway I was very happy that finally my bed frame arrive I was waiting for many weeks. So I started putting up my bed frame but when I opened the bed rail it was split in 1/2. Emailed the company 2x. Chat with them online, sent a picture of the broken rail, no reply. Now I don't know what to do. I have a new bed frame but with broken rail spent lots of money. This will be my last time ordering any furniture online and I will never recommend this company. I am still hoping they will replace my rail. Company name: Wholesale Furniture Brokers Canada. Customer Service: 1-800-971-4493.
Unfortunately, I read all negative reviews after I placed my order and became really concerned. But... I had the best experience with Wholesale Furniture Brokers. From initial order email until my order was delivered, I cannot say any bad thing about this company. Between emails and phone calls, I was informed about every step of the process. They are what I believe good American service should be! Honest, helpful, reliable. Thank you!
KAMLOOPS -- Admittedly if NO star was an option, that is where this rating would lie. This company has failed on every level; customer service, delivery, product and reliability. Though I will commend them on a convincing and attractive website, that is clearly NOT designer by the customers. I (like countless others) have been dealing with this online company for over 4 months, trying to resolve an issue with my daughter's bunk bed. To date, I must say it is the worst customer service I have ever encountered.
I learned today that it has taken them over SIX weeks to process (not even ship) a replacement part for a bed. I have spent endless hours on the phone, sent countless emails and it has gotten me no further ahead. They have my money, I have no bed. The president's response to my frustration was to ask me what I wanted him to do about it. No apology, no assistance, no customer service… THAT should be their tag line on the website!!
KAMLOOPS, BC -- Whatever you do - DO NOT buy anything from the website www.gowfb.ca OR www.gowfb.com. They are a completely fraudulent company. They take months to ship your order and when it finally arrives it's damaged. They refuse to offer a refund.
Well, they will only refund you 30% of what you paid because they charge you 25% shipping fee, then another 25% return shipping (if you refuse the delivery because of the damage) and THEN another 20% restocking fee!! ORRR they offer to send the damaged furniture back to you, so that you accept it in an "as is" condition and then at their discretion they will offer you a small (if anything at all) refund for making the repairs yourself!
DO NOT BUY ANYTHING FROM THEM. THEY ARE CROOKS. THEY ARE A NIGHTMARE TO DEAL WITH!! THEY WILL TAKE YOUR MONEY AND RUN. BEWARE!!! Don't make the same mistake we did. We bought a canopy bed and it has been months - no bed, no refund, no resolution! They are holding our money hostage and won't issue a refund. Instead they keep insisting that they send us the damaged bed back so that we can arrange to make the repairs ourselves.
They pass themselves off as an either American or Canadian company but they are actually from CHINA with furniture coming from Indonesia. It's damaged, poorly made and they offer no refund policy!! Do not buy anything from Wholesale Furniture Warehouse.
SAN DIEGO, CALIFORNIA -- Spoke with online sales woman, she extolled the quality and workmanship of sectional, it was all lies. It was a piece of China made crap! Do not buy anything from this company. Check the refund policy carefully: it states that you are responsible for shipping costs both ways and a 20% re-stocking fee. That equaled 90% of our purchase price. Not worth it. We spent 800 bucks on couch, shipping costs came to 600 plus bucks, 20% was another 130 bucks, so our refund would have been 60 bucks or so...