OTTAWA -- With all these complaints about this company, I wonder why only one person filed a dispute with their credit card company? There is usually a guarantee that if you are not happy with your online purchase such as one like this, you can dispute the charge with your credit card company and get a full refund. They in turn will go after the company to recoup their money. Sounds like a win-win. Knowing this, I will attempt to make a purchase through this company using my credit card anyway. I know I'm risking that the bed I want may not be the best quality, but even if it isn't I know I will get a full refund with no hassles.
BC -- I ordered dining room furniture 6 23 2013 from this company. I just finished the order with them this past week. I was sent 4 chairs when I ordered 8. I was up charged $560. I did get back only half. Amanda said it was a take it or leave it refund. She faulted me half for approving the incorrect order. About 80% of the furniture arrived damaged twice.
I involved the Ohio Attorney General to get a refund on the hutch which the large door was cracked and had to be glued back together. They wanted me to pay full price because a furniture medic glued it and stained it. They offered 10% off and I ended up getting 20% off. I had to stand up for myself, pray for justice, and file a case to get it resolved.
It was the worst purchasing experience ever for me. Their policy is to resolve issues in a timely manner. It was a week and a half from a half a year. Yes their prices were the lowest out there. It was not worth it for me. The focus is not making it right. I told them I am not going away until it is made right. They try to wear you down and drag things out beyond a timely manner. Buyer beware.
KAMLOOPS, VANCOUVER BC -- I ordered a Sacramento Cream Leather Sectional Sofa Set with Chaise, online. When I received the order it was white, not leather, cheap quality, stained, marks and damaged, thought it was a bad joke, from some fake person trying to rob me??? I returned the piece of crap and they want to charge me shipping and re-stocking fees. These people are scammers and should be shut down.
I have gone to the highest level to get my full refund. That company should be shut down ASAP. Bunch of crooks trying to hide by a policy that they design for themselves to get as much money from fake advertising and misleading customers with their pretty online catchy website. Please everyone don't let them get away with it. I got my full refund. Go after them, shut them down, don't do business with them. Terrible!!!
CALIFORNIA -- I ordered a bed frame with drawers and rails for my in this company and told them before deliver to call 30 minutes before delivery so that I will make sure I will be home. Driver called but before 30 minutes. He dropped in front and left. As soon as the driver called I drove home takes 20 minutes for me to get home from where I was when he called.
Anyway I was very happy that finally my bed frame arrive I was waiting for many weeks. So I started putting up my bed frame but when I opened the bed rail it was split in 1/2. Emailed the company 2x. Chat with them online, sent a picture of the broken rail, no reply. Now I don't know what to do. I have a new bed frame but with broken rail, spent lots of money. This will be my last time ordering any furniture online and I will never recommend this company. I am still hoping they will replace my rail. Company name: Wholesale Furniture Brokers Canada. Customer Service: 1-800-971-4493.
CANADA -- I decided to buy a sectional from Wholesale Furniture Brokers because I bought a new home. I bought the couch online Feb 29th. We didn't have the house yet but I wanted to buy it that day because the website said it was the last day for free shipping. Well I now know that they ALWAYS have free shipping. They just keep changing the date that it ends. Anyway, I was told that the couch I ordered was on back order (about a week after I purchased it) and it wouldn't be in stock until March 10th.
Then when March 12th rolled around, I emailed and asked if my couch was being shipped yet and they then told me it would be on back order until mid April! Mid April rolled around and I was told that it would be in stock April 20th. Once they finally got it in stock, it took them a full week to get it on the truck, then a week to get it on the road. It is now May 14th, and according to the shipper it has been in Indiana for a full week, sitting at some loading station.
I also want to add that on their website it says that it will make special arrangements to deliver on nights and weekends. When I contacted them about this they told me it would cost me an extra $180 to have it delivered after 3:30 pm! Which is convenient because I told them that is the time my boyfriend gets home from work. I still have not received my couch almost 3 months later. Lets hope it is in good shape.
KAMLOOPS -- Admittedly if NO star was an option, that is where this rating would lie. This company has failed on every level; customer service, delivery, product and reliability. Though I will commend them on a convincing and attractive website, that is clearly NOT designed by the customers. I (like countless others) have been dealing with this online company for over 4 months, trying to resolve an issue with my daughter's bunk bed. To date, I must say it is the worst customer service I have ever encountered.
I learned today that it has taken them over SIX weeks to process (not even ship) a replacement part for a bed. I have spent endless hours on the phone, sent countless emails and it has gotten me no further ahead. They have my money, I have no bed. The president's response to my frustration was to ask me what I wanted him to do about it. No apology, no assistance, no customer service… THAT should be their tag line on the website!!
Ships within 3-5 business days is a total lie. After over 6 weeks my purchase had still not left the warehouse. I tried to cancel my order numerous times due to the delay and they shipped it anyhow and then once I told them I would not accept it, they told me I could not have a refund until the purchase was resold. Almost a year later - it has still not sold supposedly and I am still out over $500. Do not purchase anything from this company. Besides poor customer service, they are dishonest. They have even lied to the external review panel looking into my case.
KAMLOOPS, BC -- Whatever you do - DO NOT buy anything from the website www.gowfb.ca OR www.gowfb.com. They are a completely fraudulent company. They take months to ship your order and when it finally arrives it's damaged. They refuse to offer a refund.
Well, they will only refund you 30% of what you paid because they charge you 25% shipping fee, then another 25% return shipping (if you refuse the delivery because of the damage) and THEN another 20% restocking fee!! ORRR they offer to send the damaged furniture back to you, so that you accept it in an "as is" condition and then at their discretion they will offer you a small (if anything at all) refund for making the repairs yourself!
DO NOT BUY ANYTHING FROM THEM. THEY ARE CROOKS. THEY ARE A NIGHTMARE TO DEAL WITH!! THEY WILL TAKE YOUR MONEY AND RUN. BEWARE!!! Don't make the same mistake we did. We bought a canopy bed and it has been months - no bed, no refund, no resolution! They are holding our money hostage and won't issue a refund. Instead they keep insisting that they send us the damaged bed back so that we can arrange to make the repairs ourselves.
They pass themselves off as an either American or Canadian company but they are actually from CHINA with furniture coming from Indonesia. It's damaged, poorly made and they offer no refund policy!! Do not buy anything from Wholesale Furniture Warehouse.
REGINA, CALIFORNIA -- I ordered a couch for a new home we purchased - this was a lake house, so we wouldn't be there during the week… just weekends for now. Scheduled delivery was going to occur during a time I was not there. WFB worked with the delivery company and committed that my furniture would be delivered on MY preferred date and they delivered and then some. Not only did the delivery company deliver on time, they unpacked and brought the couch into my home AND they took the boxes with them so I didn't have to worry about recycling them.
The couch is outstanding, even better quality than I expected with the price I paid. Service was so great I ordered a bed frame. Again, same outstanding customer service and same outstanding quality. I just ordered nightstands yesterday - I can't wait for them to arrive!!! And for the record, I'm from Canada but there's no option for Canadians to post the province in which they reside.
KAMLOOPS -- I own a business and have ordered desks online before. The first time it went okay, the second time it was so much of a nightmare I was thinking that I would never buy furniture online again come hell or high water! However, now that I need one more desk I was seriously contemplating it especially after getting nowhere at local potential places to buy from. I decided to give it one more try from a Canadian retailer, as the last time I'd bought the desks through a US retailer as we live on a border city so that isn't uncommon. This company was totally professional, prompt and really was amazing. I had no issues and would gladly shop here again!