KAMLOOPS -- I own a business and have ordered desks online before. The first time it went okay, the second time it was so much of a nightmare I was thinking that I would never buy furniture online again come hell or high water! However, now that I need one more desk I was seriously contemplating it especially after getting nowhere at local potential places to buy from. I decided to give it one more try from a Canadian retailer, as the last time I'd bought the desks through a US retailer as we live on a border city so that isn't uncommon. This company was totally professional, prompt and really was amazing. I had no issues and would gladly shop here again!
I ordered a bunk bed for my daughters. Upon arrival I opened the boxes on my curb, (yes on my curb!) and realized that pieces were broken and the unbroken ones had a very low quality of workmanship. I ordered this product because after shopping around from local store was slightly cheaper. I will NEVER do that again!
A bed is a very basic woodwork product. There were nails sticking out on the side of the stairs that my kids were going to climb up!! I refused receiving the product on the spot. They charged me $380 for return shipping cost as well as didn't take back a couple of mattress protectors because they were final sale! Overall $600 out of my pocket for nothing. I really wish I had Googled "Wholesale Furniture Brokers Reviews" BEFORE I made my purchase. There are tons of complaints about these scammers.
CALIFORNIA -- I ordered a bed frame with drawers and rails for my in this company and told them before deliver to call 30 minutes before delivery so that I will make sure I will be home. Driver called but before 30 minutes. He dropped in front and left. As soon as the driver called I drove home takes 20 minutes for me to get home from where I was when he called.
Anyway I was very happy that finally my bed frame arrive I was waiting for many weeks. So I started putting up my bed frame but when I opened the bed rail it was split in 1/2. Emailed the company 2x. Chat with them online, sent a picture of the broken rail, no reply. Now I don't know what to do. I have a new bed frame but with broken rail spent lots of money. This will be my last time ordering any furniture online and I will never recommend this company. I am still hoping they will replace my rail. Company name: Wholesale Furniture Brokers Canada. Customer Service: 1-800-971-4493.
Unfortunately, I read all negative reviews after I placed my order and became really concerned. But... I had the best experience with Wholesale Furniture Brokers. From initial order email until my order was delivered, I cannot say any bad thing about this company. Between emails and phone calls, I was informed about every step of the process. They are what I believe good American service should be! Honest, helpful, reliable. Thank you!
KAMLOOPS -- Admittedly if NO star was an option, that is where this rating would lie. This company has failed on every level; customer service, delivery, product and reliability. Though I will commend them on a convincing and attractive website, that is clearly NOT designer by the customers. I (like countless others) have been dealing with this online company for over 4 months, trying to resolve an issue with my daughter's bunk bed. To date, I must say it is the worst customer service I have ever encountered.
I learned today that it has taken them over SIX weeks to process (not even ship) a replacement part for a bed. I have spent endless hours on the phone, sent countless emails and it has gotten me no further ahead. They have my money, I have no bed. The president's response to my frustration was to ask me what I wanted him to do about it. No apology, no assistance, no customer service… THAT should be their tag line on the website!!
KAMLOOPS, BC -- Whatever you do - DO NOT buy anything from the website www.gowfb.ca OR www.gowfb.com. They are a completely fraudulent company. They take months to ship your order and when it finally arrives it's damaged. They refuse to offer a refund.
Well, they will only refund you 30% of what you paid because they charge you 25% shipping fee, then another 25% return shipping (if you refuse the delivery because of the damage) and THEN another 20% restocking fee!! ORRR they offer to send the damaged furniture back to you, so that you accept it in an "as is" condition and then at their discretion they will offer you a small (if anything at all) refund for making the repairs yourself!
DO NOT BUY ANYTHING FROM THEM. THEY ARE CROOKS. THEY ARE A NIGHTMARE TO DEAL WITH!! THEY WILL TAKE YOUR MONEY AND RUN. BEWARE!!! Don't make the same mistake we did. We bought a canopy bed and it has been months - no bed, no refund, no resolution! They are holding our money hostage and won't issue a refund. Instead they keep insisting that they send us the damaged bed back so that we can arrange to make the repairs ourselves.
They pass themselves off as an either American or Canadian company but they are actually from CHINA with furniture coming from Indonesia. It's damaged, poorly made and they offer no refund policy!! Do not buy anything from Wholesale Furniture Warehouse.
SAN DIEGO, CALIFORNIA -- Spoke with online sales woman, she extolled the quality and workmanship of sectional, it was all lies. It was a piece of China made crap! Do not buy anything from this company. Check the refund policy carefully: it states that you are responsible for shipping costs both ways and a 20% re-stocking fee. That equaled 90% of our purchase price. Not worth it. We spent 800 bucks on couch, shipping costs came to 600 plus bucks, 20% was another 130 bucks, so our refund would have been 60 bucks or so...
SAN DIEGO, CALIFORNIA -- Saleswoman told us that sectional was wonderful, that it was the same one she had at her house, etc. When it arrived, it was a junky Chinese piece of junk. Springs poked through, workmanship was horrible. We ended up filing a dispute through credit card company and won. Now we have sectional for free! Anyone want it? What a hunk of junk. DO NOT do business with this company.
Found their website. Good looking furniture and lots of good customer reviews. Ordered a platform bed to see how it went before ordering more. Good thing! After sitting for weeks in terminals in California and British Columbia, it was finally delivered - 3 months later. I'd forgotten what it looked like! Anyway, made the delivery guys wait while I checked it. Didn't seem right. There were drawers with it. Accepted the shipment and moved stuff to assemble the bed. I'm 60 and single so lots of work. Guess what? Wrong ** bed!
So, I blast off an email and a gal in shipping got right on an order for the correct bed. Delivered 2 weeks later (much better) but has the wrong legs. I've demanded a refund. They've got my money, but I have 2 beds. We'll see. WTF do you think about that!? Anyone know if I can hold their stuff till my $$ is returned?
I ordered 2 pre-fabricated dressers on 11/7/2010. Upon assembling the first one, we discovered that it was of extremely poor quality. The slide-outs were flimsy and the drawers were made of very thin pressed particle board, so I knew it would just be a matter of time before the bottoms would start falling out. We unassembled it, packed it back up and called WFB to return it. Not realizing they don't accept returns & IF they do, their policy states they charge a ludicrous restocking fee of 20%! (LESSON LEARNED, the hard way: ALWAYS read the return policy & Google customer reviews, such as the one I'm writing now!).
OK, so I had to accept their NO RETURN/NO REFUND, but what I find unacceptable is they DO NOT OFFER A STORE CREDIT, so the monies spent on these two useless dressers has been totally wasted. I compared a couple other return policies of online furniture stores and was extremely satisfied to read CSN Store's policy, as well as IKEAs! It's too bad WFB doesn't take notice of their competitor's customer satisfaction policies resulting in repeat business! Instead, Wholesale Furniture Brokers practices SHADY BUSINESS BY TAKING ADVANTAGE OF THEIR CUSTOMERS ANY WHICH WAY THEY CAN STICK THEM, only caring about padding their pocket book.
I am also being told that my furniture is "custom" made, which is another reason as to why they won't take the dressers back. That is utter BS, as these dressers are pre-fabricated pieces of particle board that came delivered in flat packed boxes in need of assembly. Custom furniture typically comes in one solid piece, is higher end and comes with a much higher price tag!