OTTAWA -- I ordered a sectional sofa from Wholesale Furniture Brokers in June - not too sure of the quality of their products. I previously read few reviews online from customers that were not really happy with their experience. Despite these few negative reviews (happy customers are usually the silent majority in my opinion) I decided to take my chances and ordered the sofa. The order process was easy. I received a confirmation and a delivery scheduled date via e-mail (It took roughly 2 weeks between the order and the delivery due to some delay since I had to confirm my purchase with PayPal for security reason).
The day before the scheduled date I received a phone call from the delivering company to confirm the date, address and also to advise that the sofa would be delivered between 2 and 5pm. Next day, at 4pm the delivery man was there with the sofa very well wrapped up. I did not take the extra for the set up (additional $299 for the full service) therefore I had to set the feet up and put the sofa together which took me 30 minutes or so.
The sofa is matching exactly what was on Wholesale Furniture Brokers (description, sizes and pictures). For a fraction of the price compared to the furniture stores I went to, I have a beautiful leather sofa that match my needs. Since I did not experience any problem I did not have to used their customer service therefore I cannot comment on it. Overall, I'm a very happy customer who will not hesitate to order again from Wholesale Furniture Brokers and recommend them to other people.
REGINA, CALIFORNIA -- I ordered a couch for a new home we purchased - this was a lake house, so we wouldn't be there during the week… just weekends for now. Scheduled delivery was going to occur during a time I was not there. WFB worked with the delivery company and committed that my furniture would be delivered on MY preferred date and they delivered and then some. Not only did the delivery company deliver on time, they unpacked and brought the couch into my home AND they took the boxes with them so I didn't have to worry about recycling them.
The couch is outstanding, even better quality than I expected with the price I paid. Service was so great I ordered a bed frame. Again, same outstanding customer service and same outstanding quality. I just ordered nightstands yesterday - I can't wait for them to arrive!!! And for the record, I'm from Canada but there's no option for Canadians to post the province in which they reside.
KAMLOOPS -- I own a business and have ordered desks online before. The first time it went okay, the second time it was so much of a nightmare I was thinking that I would never buy furniture online again come hell or high water! However, now that I need one more desk I was seriously contemplating it especially after getting nowhere at local potential places to buy from. I decided to give it one more try from a Canadian retailer, as the last time I'd bought the desks through a US retailer as we live on a border city so that isn't uncommon. This company was totally professional, prompt and really was amazing. I had no issues and would gladly shop here again!
KAMLOOPS -- DO NOT ORDER FROM THIS COMPANY!!!! I ordered a bedroom set shown on their website over the phone on November 30th, 2011. It was shown as a dark black/brown colour called "cappuccino". I was told it was in stock and would be delivered within approximately 2 weeks. Almost 6 weeks later on January 9th, 2012, a bedroom set arrived. It was not even close to the colour advertised. I have side by side comparison pictures clearly showing the dramatic difference.
I contacted them in order to resolve this issue. They fully admitted the dramatic difference in colour. I even have emails from them saying, "Regarding your claim, there is a huge color variation from what you received and what is on our site and our supplier's. We have sent pictures to the supplier and we are currently awaiting their response." They then made me wait another week, then told me they would not ship out new set in the correct colour because they don't want to pay the shipping and it would cost me $200 if I wanted to return the wrong-coloured set.
I asked "why should I pay $200 to return what they mistakenly sent me??" I was told by Michelle, their claims agent, that it was their policy. I asked to speak to a manager and she said the owner Sergei Tashlikowich would call me. He not only didn't call me, he ducted my call for several days. This company is full of crooks and liars. AVOID! AVOID! AVOID!
Ships within 3-5 business days is a total lie. After over 6 weeks my purchase had still not left the warehouse. I tried to cancel my order numerous times due to the delay and they shipped it anyhow and then once I told them I would not accept it, they told me I could not have a refund until the purchase was resold. Almost a year later - it has still not sold supposedly and I am still out over $500. Do not purchase anything from this company. Besides poor customer service, they are dishonest. They have even lied to the external review panel looking into my case.
CALIFORNIA -- I ordered a bed frame with drawers and rails for my in this company and told them before deliver to call 30 minutes before delivery so that I will make sure I will be home. Driver called but before 30 minutes. He dropped in front and left. As soon as the driver called I drove home takes 20 minutes for me to get home from where I was when he called.
Anyway I was very happy that finally my bed frame arrive I was waiting for many weeks. So I started putting up my bed frame but when I opened the bed rail it was split in 1/2. Emailed the company 2x. Chat with them online, sent a picture of the broken rail, no reply. Now I don't know what to do. I have a new bed frame but with broken rail, spent lots of money. This will be my last time ordering any furniture online and I will never recommend this company. I am still hoping they will replace my rail. Company name: Wholesale Furniture Brokers Canada. Customer Service: 1-800-971-4493.
CANADA -- I decided to buy a sectional from Wholesale Furniture Brokers because I bought a new home. I bought the couch online Feb 29th. We didn't have the house yet but I wanted to buy it that day because the website said it was the last day for free shipping. Well I now know that they ALWAYS have free shipping. They just keep changing the date that it ends. Anyway, I was told that the couch I ordered was on back order (about a week after I purchased it) and it wouldn't be in stock until March 10th.
Then when March 12th rolled around, I emailed and asked if my couch was being shipped yet and they then told me it would be on back order until mid April! Mid April rolled around and I was told that it would be in stock April 20th. Once they finally got it in stock, it took them a full week to get it on the truck, then a week to get it on the road. It is now May 14th, and according to the shipper it has been in Indiana for a full week, sitting at some loading station.
I also want to add that on their website it says that it will make special arrangements to deliver on nights and weekends. When I contacted them about this they told me it would cost me an extra $180 to have it delivered after 3:30 pm! Which is convenient because I told them that is the time my boyfriend gets home from work. I still have not received my couch almost 3 months later. Lets hope it is in good shape.
KAMLOOPS -- Admittedly if NO star was an option, that is where this rating would lie. This company has failed on every level; customer service, delivery, product and reliability. Though I will commend them on a convincing and attractive website, that is clearly NOT designed by the customers. I (like countless others) have been dealing with this online company for over 4 months, trying to resolve an issue with my daughter's bunk bed. To date, I must say it is the worst customer service I have ever encountered.
I learned today that it has taken them over SIX weeks to process (not even ship) a replacement part for a bed. I have spent endless hours on the phone, sent countless emails and it has gotten me no further ahead. They have my money, I have no bed. The president's response to my frustration was to ask me what I wanted him to do about it. No apology, no assistance, no customer service… THAT should be their tag line on the website!!
KAMLOOPS, BC -- Whatever you do - DO NOT buy anything from the website www.gowfb.ca OR www.gowfb.com. They are a completely fraudulent company. They take months to ship your order and when it finally arrives it's damaged. They refuse to offer a refund.
Well, they will only refund you 30% of what you paid because they charge you 25% shipping fee, then another 25% return shipping (if you refuse the delivery because of the damage) and THEN another 20% restocking fee!! ORRR they offer to send the damaged furniture back to you, so that you accept it in an "as is" condition and then at their discretion they will offer you a small (if anything at all) refund for making the repairs yourself!
DO NOT BUY ANYTHING FROM THEM. THEY ARE CROOKS. THEY ARE A NIGHTMARE TO DEAL WITH!! THEY WILL TAKE YOUR MONEY AND RUN. BEWARE!!! Don't make the same mistake we did. We bought a canopy bed and it has been months - no bed, no refund, no resolution! They are holding our money hostage and won't issue a refund. Instead they keep insisting that they send us the damaged bed back so that we can arrange to make the repairs ourselves.
They pass themselves off as an either American or Canadian company but they are actually from CHINA with furniture coming from Indonesia. It's damaged, poorly made and they offer no refund policy!! Do not buy anything from Wholesale Furniture Warehouse.
Found their website. Good looking furniture and lots of good customer reviews. Ordered a platform bed to see how it went before ordering more. Good thing! After sitting for weeks in terminals in California and British Columbia, it was finally delivered - 3 months later. I'd forgotten what it looked like! Anyway, made the delivery guys wait while I checked it. Didn't seem right. There were drawers with it. Accepted the shipment and moved stuff to assemble the bed. I'm 60 and single so lots of work. Guess what? Wrong ** bed!
So, I blast off an email and a gal in shipping got right on an order for the correct bed. Delivered 2 weeks later (much better) but has the wrong legs. I've demanded a refund. They've got my money, but I have 2 beds. We'll see. WTF do you think about that!? Anyone know if I can hold their stuff till my $$ is returned?