CANADA -- I decided to buy a sectional from Wholesale Furniture Brokers because I bought a new home. I bought the couch online Feb 29th. We didn't have the house yet but I wanted to buy it that day because the website said it was the last day for free shipping. Well I now know that they ALWAYS have free shipping. They just keep changing the date that it ends. Anyway, I was told that the couch I ordered was on back order (about a week after I purchased it) and it wouldn't be in stock until March 10th.
Then when March 12th rolled around, I emailed and asked if my couch was being shipped yet and they then told me it would be on back order until mid April! Mid April rolled around and I was told that it would be in stock April 20th. Once they finally got it in stock, it took them a full week to get it on the truck, then a week to get it on the road. It is now May 14th, and according to the shipper it has been in Indiana for a full week, sitting at some loading station.
I also want to add that on their website it says that it will make special arrangements to deliver on nights and weekends. When I contacted them about this they told me it would cost me an extra $180 to have it delivered after 3:30 pm! Which is convenient because I told them that is the time my boyfriend gets home from work. I still have not received my couch almost 3 months later. Lets hope it is in good shape.
Ships within 3-5 business days is a total lie. After over 6 weeks my purchase had still not left the warehouse. I tried to cancel my order numerous times due to the delay and they shipped it anyhow and then once I told them I would not accept it, they told me I could not have a refund until the purchase was resold. Almost a year later - it has still not sold supposedly and I am still out over $500. Do not purchase anything from this company. Besides poor customer service, they are dishonest. They have even lied to the external review panel looking into my case.
LANGLEY -- The furniture ordered was the Executive Black Top-Grain Leather Recliner by True Contemporary. They arrived and looked great. IT is the cheapest looking and most uncomfortable poorly stuffed chair I have ever seen or owned. They offered after many emails back and forth to completely return and refund and pay for the shipping. I REFUSED. We gave them to the dump. Lost over a thousand dollars for two but we could not imagine anyone else having to own them and sit in them. It has taken months for me to write this as I have been so angry and frustrated with this purchase. It was my fault I trusted the site info. NEVER AGAIN will we shop there.
My first experience of ordering and making a major furniture purchase completely online was remarkable, satisfying, easy and worth sharing with others that may have apprehensions, as I did with doing so. From my first e-mail encounter with Wholesale Furniture Brokers to the White Glove delivery by the Manna company used by Wholesale Furniture Brokers, was exceptionally customer friendly and all person I had encounters with could and did answer all of my question putting me at ease with this notion of purchasing sight unseen except for pictures.
Moreover, this was a company I had not heard of before, so it truly was an experience based on trust and faith. I'm most please with my experience and we have received many compliments on the quality and appearance of our new decor. Of note too is the communications and frequent updates on the progress of our order, provided by the company all along this process. Finally, the quality of our purchases is worth mentioning too. We are satisfied customers. Thank you for the opportunity to provide some positive feedback.
OTTAWA -- I ordered a sectional sofa from Wholesale Furniture Brokers in June - not too sure of the quality of their products. I previously read few reviews online from customers that were not really happy with their experience. Despite these few negative reviews (happy customers are usually the silent majority in my opinion) I decided to take my chances and ordered the sofa. The order process was easy. I received a confirmation and a delivery scheduled date via e-mail (It took roughly 2 weeks between the order and the delivery due to some delay since I had to confirm my purchase with PayPal for security reason).
The day before the scheduled date I received a phone call from the delivering company to confirm the date, address and also to advise that the sofa would be delivered between 2 and 5pm. Next day, at 4pm the delivery man was there with the sofa very well wrapped up. I did not take the extra for the set up (additional $299 for the full service) therefore I had to set the feet up and put the sofa together which took me 30 minutes or so.
The sofa is matching exactly what was on Wholesale Furniture Brokers (description, sizes and pictures). For a fraction of the price compared to the furniture stores I went to, I have a beautiful leather sofa that match my needs. Since I did not experience any problem I did not have to used their customer service therefore I cannot comment on it. Overall, I'm a very happy customer who will not hesitate to order again from Wholesale Furniture Brokers and recommend them to other people.
REGINA, CALIFORNIA -- I ordered a couch for a new home we purchased - this was a lake house, so we wouldn't be there during the week… just weekends for now. Scheduled delivery was going to occur during a time I was not there. WFB worked with the delivery company and committed that my furniture would be delivered on MY preferred date and they delivered and then some. Not only did the delivery company deliver on time, they unpacked and brought the couch into my home AND they took the boxes with them so I didn't have to worry about recycling them.
The couch is outstanding, even better quality than I expected with the price I paid. Service was so great I ordered a bed frame. Again, same outstanding customer service and same outstanding quality. I just ordered nightstands yesterday - I can't wait for them to arrive!!! And for the record, I'm from Canada but there's no option for Canadians to post the province in which they reside.
KAMLOOPS -- I own a business and have ordered desks online before. The first time it went okay, the second time it was so much of a nightmare I was thinking that I would never buy furniture online again come hell or high water! However, now that I need one more desk I was seriously contemplating it especially after getting nowhere at local potential places to buy from. I decided to give it one more try from a Canadian retailer, as the last time I'd bought the desks through a US retailer as we live on a border city so that isn't uncommon. This company was totally professional, prompt and really was amazing. I had no issues and would gladly shop here again!
SAN DIEGO, CALIFORNIA -- Spoke with online sales woman, she extolled the quality and workmanship of sectional, it was all lies. It was a piece of China made crap! Do not buy anything from this company. Check the refund policy carefully: it states that you are responsible for shipping costs both ways and a 20% re-stocking fee. That equaled 90% of our purchase price. Not worth it. We spent 800 bucks on couch, shipping costs came to 600 plus bucks, 20% was another 130 bucks, so our refund would have been 60 bucks or so...
Unfortunately, I read all negative reviews after I placed my order and became really concerned. But... I had the best experience with Wholesale Furniture Brokers. From initial order email until my order was delivered, I cannot say any bad thing about this company. Between emails and phone calls, I was informed about every step of the process. They are what I believe good American service should be! Honest, helpful, reliable. Thank you!
KAMLOOPS -- Admittedly if NO star was an option, that is where this rating would lie. This company has failed on every level; customer service, delivery, product and reliability. Though I will commend them on a convincing and attractive website, that is clearly NOT designer by the customers. I (like countless others) have been dealing with this online company for over 4 months, trying to resolve an issue with my daughter's bunk bed. To date, I must say it is the worst customer service I have ever encountered.
I learned today that it has taken them over SIX weeks to process (not even ship) a replacement part for a bed. I have spent endless hours on the phone, sent countless emails and it has gotten me no further ahead. They have my money, I have no bed. The president's response to my frustration was to ask me what I wanted him to do about it. No apology, no assistance, no customer service… THAT should be their tag line on the website!!