[X]
Feedburner count

Xcel Energy


6 Reviews & Complaints

Most Popular | Newest | More Options >
More filter options:
Crappy Complaint Response
Posted by E.b. on 01/07/2007
ST PAUL, MINNESOTA -- I moved to a new apt. in Aug of 05. The mgrs subsequently sent notification to Xcel energy regarding my tenancy with instructions to begin service record for me. I never received a bill and made many attempts over the year to get Xcel to respond. In person visits had me being told they would send a bill - nope! Phone contact? Nope! finally I received a bill that summer in July for the entire yr's charges. No apologies. No explanations. Just a demand for immediate payment. Being I am hearing impaired, contact is difficult so I resorted to using Xcel's website to make my displeasure known. I felt that Xcel owed it to me after an entire yr trying to eat this huge charge since they were the ones who messed up. They refused to offer anything but a payment "spreadout" not to exceed a yr...basicly I was to be 'stuck' with a 'doubled' power bill. Because of my financial situation this was completely unworkable and since Xcel refused any but this option I finally agreed and got a bill for a doubled amount - which I paid. I never got any further bill and Xcel promptly 'lost' my acct again. Contact via website was a loser from the start and the only responses from Xcel was repeated billing for the entire amount - my power was finally cut in Dec 06 and I filed with the BBB. Xcel then assigned me a customer advocate that basicly did nothing but push the company 'spreadout' plan line. With this going nowhere, I contacted an attorney who advised me to file with the attorney general and to also apply for energy aid. My aid was denied because I made too much - no luck there. To date I sit without power(luckily the heat is paid by the rent) and I am awaiting the results of the AG's inquiries and/or pressure. Suffice to say I am P.O.d in the extreme. My treatment by Xcel was arrogant in the extreme and while I admit I did indeed use the electric since moving in, trying for a yr to get action is absurd and the unfriendly attitude is dismaying in a public utilities firm. Their website sucks and is gravely in need of work...especially for those who are handicapped and/or otherwise need alternate methods. Connecting with a problem was nearly unworkable because the website insists on things like phones etc when you may not have one..their inflexible pattern is appalling so be warned...
     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by *Brenda* on 2007-01-07:
I understand why you are mad but what did you do with the money that you were saving by not paying a power bill for the entire year? If I were you, I would have set aside money for each month because in the end nothing is ever free and I would have to eventually pay for the power that I used.
Posted by Anonymous on 2007-01-07:
Brenda, you're being a bit unrealistic aren't you?
Posted by Anonymous on 2007-01-07:
No I agree with Brenda, spot on Brenda!
Posted by Anonymous on 2007-01-07:
I don't.
Posted by *Brenda* on 2007-01-08:
I'm being unrealistic because if I was in the situation I would realize that I would have to pay for the power SOMETIME and I would set aside money for it? I don't think so.
Posted by Antixcel02 on 2009-02-11:
xcel is WORTHLESS regardless of the situation. They steal all the time from the consumer.. (3 times usually what the bill is and usage)
Close commentsAdd reply


Xcel is a Joke
Posted by Paulkincolo72 on 10/25/2011
LAFAYETTE, COLORADO -- I really can't understand how it is we pay nearly 10 times the amount shown right on the bill, for the energy used in our home. For instance, October 2011, $2.00 of gas & $7.00 of electricity cost us, wait for it, $78.00. You just have to love a monopoly, if you happen to own it, otherwise it sucks. Our son who lives 12 miles away in Longmont, in a home similar to ours, pays about $15-$20 per month for his energy due to Longmont's "Light and Power". Thanks so much to Xcel for overcharging us every month, and for fighting to prevent local municipalities from developing their own energy capabilities.
     
Read 1 RepliesAdd reply

User Replies:Close comments

Posted by Kris10 on 2011-10-25:
Wow! That's all you pay? I need to move out to Colorado. Here in PA, electricity for an apartment - one bedroom oven rarely used, not a lot of lights and a rarely used TV costs about $100/month. Unfortunately monopolies hurt us all. Good luck in getting that resolved.
Close commentsAdd reply

Faulty Meter
Posted by Shoptalk on 12/10/2010
MINNEAPOLIS, MINNESOTA -- I rent a little storefront in a small town from the local barber. My shop is open only two days a week and my light bill is very small. Suddenly in spring of 2004 my bill doubled. I called Xcel and they confirmed that my meter had been replaced.

On advice of someone at their regional offices, I continued to pay my usual amount to avoid a disconnect until my meter could be replaced and tested, which took several months. Upon replacement, my bill dropped to the original amount. I expected Xcel to remove the overcharges from my record. Wrong. They said it tested accurate and they continue to press me for the back amount plus monthly penalty to this day.

My phone calls during 2004 made no difference, so I put everything in writing to their Credit Services Office in 2005, along with a letter from my landlord saying that there had been no changes to internal wiring to account for the jump in bill. I received no answer.

The monthly penalty plus back bill has reached the point where they are threatening to disconnect this week It is not the money as much as the principle. I see other people have had similar treatment from Xcel.



     
Add reply

Xcel Energy And There Made Up Commodity Fees And Extras They Charge!
Posted by Antixcel02 on 02/03/2009
AURORA, COLORADO -- Here is my review of Xcel Energy. My total cost on the bill I received is 152.77. My electric usage was 35.35. My gas was 37.52. That comes out to about 74.00. Now here comes the necessary???... EXTRA fees... that HAVE to be ADDED in. GRSA:Which charges The facility usage charge plus demand charge... 4.49... elec. commodity charge: This bogus charge RECOVERS... the cost of fuel and purchased energy used to supply electricity service to us...? (GREAT WORDING FOR THE TERM BEING CHARGED TWICE FOR THE SAME SERVICE...) Demand charge:This charge recovers...... the fixed costs associated with the system capacity necessary to produce and deliver power to the consumers (LUCKY US) THIS SOUNDS LIKE THE ELEC. COMM. ADJ. ALL OVER AGAIN.. (IT IS!)Purchase cap cost adj.:12.51... All rate schedules are SUBJECTED..... (FORCED) TO ABIDE BY THIS. The PCCA RECOVERS... (SAME WORD SAID IN THE SAME WAY AS ABOVE) COST to purchase electric generation capacity from other suppliers...? and is subject to annual costs.... These are just some of the bogus charges we are being charged for electricity!!!! ALL THE ABOVE RULES ARE THE SAME THING!!!!!!!!!!! READ THEM!!!! We are all so lucky in Colorado and other states I'm sure to be charged almost 3 times what we are using...... What a BRILLIANT idea by this wonderful... company.... Now the gas breakdown:usage charge:8.33.

Again this charge RECOVERS!!!!!! (HERE IS THAT WORD AGAIN....) XCEL ENERGIES COST TO PROVIDE SERVICE.... TO US...? (GETTING DIZZY YET OR ANGRY?)The pipeline pipes it in for us for one cost on my bill for 7.17 and THEN... another cost of 1.28 more. (I GUESS THE PIPE WAS SHORT AND THEY EXTENDED IT....) Well last but not least: SERVICE AND FACILITY...9.34 FOR THE FIRST ONE 1.56 FOR THE SECOND ONE.... (I see these trucks parked usually at a park somewhere in the shade resting.. (I GUESS 11.00 IS NOT ENOUGH TO DO ANYTHING ELSE...) Every single charge is DOUBLED UP ON OUR BILL!!!!

All these phony charges are for the same thing! Hopefully everyone can see past this someday and take some action!!!!!!!! It would be nice to pay for services rendered just 1 time instead of 3 or more!
     
Read 15 RepliesAdd reply

User Replies:Close comments

Posted by madconsumer on 2009-02-03:
you have a choice, switch electric companies.
Posted by Anonymous on 2009-02-03:
I'm not sure about Colorado, but not all areas have the option of changing electric companies. As for the charges the OP thinks are not fair, contact your public utilities commission and see if they will investigate.
Posted by Slimjim on 2009-02-03:
I can't switch electric companies.
Posted by Anonymous on 2009-02-03:
I can't, either.
Posted by madconsumer on 2009-02-03:
the poster is in texas, they have other choices.
Posted by Anonymous on 2009-02-03:
Oh, I thought they were in Colorado based on the location selected.
Posted By: Antixcel02 on 2/3/2009
Location: Aurora, CO
Maybe I missed the Texas location in the body of the text somewhere. I've heard horror stories about the different utility companies in Texas. I guess de-regulation is not always be a good thing.
Posted by DebtorBasher on 2009-02-03:
I know where I live, we have a choice for our Electric and Gas companies...just wish we had a cable choice as well.

Hi ya, John!
Posted by Antixcel02 on 2009-02-04:
Most people in colorado do not have a choice when using xsteal energy... WISH WE DID!!!!!
Posted by Anonymous on 2009-02-04:
Ahh, okay, so you are in Colorado.. not in Texas as Madconsumer stated.

In California (at least the area I am in) we do not have a choice either. We get pretty good service from Southern California Edison. So far I have not had any problems. Maybe you can write to your public utilities commission for your state and they will intervene on your behalf if the charges are not justified.
Posted by Antixcel02 on 2009-02-05:
The puc in colorado DOES NOTHING but make excuses...
Posted by Antixcel02 on 2009-02-11:
If everyone who is used to use this crappy so-called company would write them and the puc of there state it might force your state and xSTEAL to actually take some notice!!!!!!!!!! At least make an effort!
Posted by Antixcel02 on 2009-02-24:
Now the stimulus is going to benefit xSTEAL as well.... The govt. must love dishonest crooked monopolies.....
Posted by Antixcel02 on 2009-03-17:
XSTEAL TO RAISE RATES IN APRIL BY 30%.....?????? MY LAST BILL FOR TOTAL USAGE WAS A LITTLE OVER 60.00. mY TOTAL BILL WAS 2 TIMES THAT....??????
Posted by Antixcel02 on 2009-08-03:
Lets see xcel SUCKS!
Posted by Mojojojo on 2013-11-13:
I'm being charged over 100.00 for nothing. That's not even including any energy use.

I say sue the company.
Close commentsAdd reply


Xcel Energy Is A Monopoly With No Customer Security Or Service
Posted by K_b on 09/22/2008
DENVER, COLORADO -- Five months ago my lease ended. This was a good thing considering my roommate was horrible and previous to my moving in had acquired a large bill with Xcel Energy. Long story short, currently I have moved into my own house, and have been paying Xcel Energy faithfully every month, she hasn't. A week ago I discovered Xcel had allowed my ex-roommate of over 5 months to charge her bill to my account. What did Xcel do? NOTHING! They said it could be considered FRAUD, I'd have to contact my BANK. In conclusion, they didn't help rectify the situation. So, BEWARE currently their system allows you to pay over the phone by check, it doesn't tell you it will be saving the number so that anyone with your phone number can call and make a payment on the account with your card. OH AND ... I called them five months ago to take my name off the account.

I guess that TAKE ME OFF THE ACCOUNT is to VAGUE for Xcel to understand I don't want my checking account to be charged either.

THE BEST PART, They are the only utility provider available.
     
Read 3 RepliesAdd reply

User Replies:Close comments

Posted by Anonymous on 2008-09-23:
Contact the Colorado Public Utilities Commission. You can perform a web search to obtain their contact information.
You can either file a complaint or ask them for assistance in resolving the billing problem.
Posted by madconsumer on 2008-09-23:
seems the real issue is with the roomate.
Posted by Antixcel02 on 2009-02-04:
the colorado public utilities comm. is WORTHLESS when dealing with issues concerning xcel! They do nothing but agree and support everything xcel does...
Close commentsAdd reply

Monopoly Stealing My Money
Posted by KAELIE on 12/05/2007
AURORA, COLORADO -- I moved into my apt on sept.18Th,2007. I took over a lease for my ex- boyfriend. I turned the energy in in my name and two mounths later exel added my ex's past bills to my account even though we didn't live together. First I was told to have him call and take responsibility for his bill. When he did that, there was no notes put in the file so it'sa like he didn't call. I had him call again after that I faxed a copy of my lease to excel, like I was told to. But I still didn't get his past due amount taken off my account. I recieved a call a day later telling me I need to fax a copy of my old lease from where I was living before I moved to my current residence, but since I lived with my mother they told me I would still be accountable for his bill because I wasn't on my mother's lease and I couldn't prove that I wasn'e living with him. Even though the bill was in his name, under his social, I have to pay it cause I took over his lease.Even though I had him call and give them a billing address for him, I still have to pay his bill because someone at xcel added him to my account without my authorization. I cant get my energy turned on with a better compant because there is only one energy company in my state. So I have to pay someone elses bill for an apartment I wasn't living in when the bill was generated. When they tell me what I need to do to fix it and I do it then there is something else that I have to do.
I have no way to fix it except to pay someone elses bill.
     
Read 6 RepliesAdd reply

User Replies:Close comments

Posted by Tc1073 on 2007-12-05:
the power should have been turned off before you moved in and then turned on under your name.
Posted by Hugh_Jorgen on 2007-12-05:
He could always pay what he owes them......
Posted by chris513 on 2007-12-05:
Why doesn't your ex boyfriend just pay you what he owes them and then you can send xcel the money? still single? ill date you.
Posted by Anonymous on 2007-12-05:
I had a similar problem about a year ago. I had to do some leg work but got the problem rectified. For them to be our only choice out here, they are reasonable people and much better than COMCAST anyday!
Posted by colorado_z on 2008-01-31:
FYI... Please post any and all complaints at http://www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form . Hopefully the state will do something.
Posted by jktshff1 on 2008-01-31:
chris513 took the words outa my mouth. you seem to still be on good terms, so have him pay you and you pay them.
Close commentsAdd reply

Top of Page | Next Page >