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Never Sign With Yodle.com - They Are A Scam!!!
Posted by Phi on 04/23/2009
Yodle.com's 40 minute online sales pitch looks great. But when our holistic wellness center signed up for a 3 month contract we had the WORST experience ever. They told us we would receive our account passwords and information in our email right away. When we did not receive it for over a week we called multiple times and were told that we would either receive it that day or that it would be automatically sent out when the website they designed for us went live. The contact person "[snip]" kept sending us emails saying that our account manager "Zack" was working really hard and he would email us as soon as possible. We had never heard anything from Zack or received his contact information for weeks. When they said our website that they created for us was live, it showed an outdoor waterfront massage deck. We are in the Denver Metro Area which is in the mountains. They said that we were a "spa" instead of a natural health center and listed multiple services that we have never had like champissage and facials and also did not list some of our most important services like acupuncture, oriental medicine, nutritional counseling, yoga, etc. Things are not spelled properly and modalities are listed twice on the same page.

We sent many emails saying that even though the site looked beautiful it had a ton of misleading information and missing information. Absolutely NOTHING was done to change it even after "[snip]" said that "Zack" had changed it the previous week and it had just not shown up yet...really, he said that. I let them know that we still had not been sent our account information and we were losing trust with their company representing our business. We started getting phone calls from clients wanting the services their site claimed we had and they ended up getting upset that "we" should take down our false advertising. What a mess. We warned Yodle.com that they must cease and desist from using any of our business information and that we were terminating the contract due to misrepresentation and business loss.

Seriously, we have our own website that comes up on the first page of most searches organically and it's easy to change and update. All $900 plus $500 for thee next two months of the contract with Yodle got us was a lazy and misleading website and an add that comes up in sponsored links only. None of the organic results they promised. No easy to update anything. No "dedicated account manager". It's a horrible scam. They have still not taken down their site even after more than 10 requests from our company. They keep saying that we are still under contract with them regardless of the problems we've had from the start. They sent an email today saying that we need to talk over the phone about details of the account that can't be done through email- whoa! RED FLAG!!!! Why can't we discuss business agreements in writing??? It's been the worst experience. We are a new business.

We were told that this kind of an investment would help generate our clientèle. It's done nothing but hurt us. NEVER SIGN WITH YODLE. COM!!! They are a total scam! I will soon be publishing the actual emails and screen shots to better show our unfortunate experience with this "business.

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Posted by Soaring Consumer on 2009-04-23:
Their address may help you:
Yodle, Inc
589 8th Avenue
7th Floor
New York, New York 10018

I suggest contacting your state's Office of the Attorney General and the New York Office of the Attorney General and that you file a complaint with the BBB.

You may need to file a small claims suit against this company for a refund.
Posted by Anonymous on 2009-04-23:
You probably cannot file a small claim, they are not in the jurisdiction. If you did, they wouldn't show. If you prevail, they wouldn't pay. It would be a pyrrhic victory, there is no way to enforce the judgement. It's a waste of time.

How much money have you paid them? Can you just cut them off and chalk it up to experience?
Posted by madconsumer on 2009-04-23:
sue em sue sue em. and if this doesn't work, sue em.
Posted by phi on 2009-04-23:
I'm sure they would love it if we thought it was a waste of time and paid them chalking it all up to experience. That does seem to be the goal of their business. At this point I'm so disgusted with their shameless attitudes that there is no way I will let them get away with this. If I give up it's all the more reason for them to keep doing this to other small businesses. I don't care how long it takes or whose door step I have to go to.
Posted by Anonymous on 2009-04-23:
Phi, web site promotion is one of the bigger scams out on the Internet right now. Many of these companies take deposits and do nothing to help your site get traffic. You are better off spending your hard earned money with Google Adwords or Yahoo direct and stay away from these types of promotion companies.
Posted by Lifemates on 2010-11-07:
Yodle - The name itself sounds like they are looking to take you for some run on your money.
Posted by Anonymous on 2010-11-07:
lifemates, why are you bringing up all these old complaints?
Posted by Lifemates on 2010-11-07:
Just trying to find the good stuff on this site. I figure that if it made it to the top reviews list of 2009 then it is worth reading.
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Yodel the predator of small business
Posted by on 02/12/2010
GILROY, CALIFORNIA -- I wish to inform everyone about Yodel and their predator business practices.
First they will look to cold call you with a high pressure sales tactics that are very enticing. They will promise the moon, and they can just let them take you on a magical mystery that is going to take your money away.

Yodel will promise that you will be posted on the front "organic positions"
on every ping with their magic potions and spells. Wow that sounds to good to be true.(It is) Now that I have given them my credit card they are off and running, that is to the bank.

A week goes by you get it what appears to be a very professional web based interactive casino for your money. So now you are the virtual ticker goes by. You look at on the internet and for some reason you are not finding any promised positioning. You call and send off emails so they can tweak it more. Meanwhile while you still think you have credits because you only got 17 responses and 376 clicks you now find out that without your permission they start ringing up charges and do not even invoice you or express a statement of charges. Than when you complain they say oh we bid on Google and that is what it costs. The house wins all. I have been had. I really want people to review other sites out there to see how many people have been fleeced by Yodel and their unauthorized debits on their credit cards. Please be careful. This casino will take all your money and there are no winners.

Mark Thompson
CEO Ra Tech Solar Inc.
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Posted by John on 2012-03-14:
Thanks! Your comment is very helpful. I wish more people took the time to post both negative and good comments.
Posted by Grateful on 2012-08-02:
Thanks so much! This was very helpful. As a result, I will not being going with Yodel. You deserve an applause.
Posted by mario on 2013-04-19:
if yodel is not helpful... is there any online marketing advertiser that anyone can recommend. thank you Mcapetillo15@yahoo.com
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Yodle or Yodle.com
Posted by Securitypro on 04/05/2009
If you are thinking of using Yodle.com to do your internet advertising please take my advice and DON’T do it. I was a Google Adwords user and our business has done quite well with Adwords. We have been using Adwords for about 18 months. I have had many companies call and offer to manage our pay per click campaigns for us. Most wanted a 12 month contract. Yodle only asked for a 3 month contract. [snip] was the sales representative I worked with. She claimed Yodle would increase my “click per call” ratio from 10% to 30%. They wanted 3 months because they said it would increase about 10% per month as they adjusted our keywords. I am 20 days into the program and it has been horrible. Here is the short list:

We went 2 weeks without a single call or request for information.

They are charging us for a lot of clicks in parts of the country where we do not want out ads showing.

They have used $800 so far and produced only 1 decent lead. (3 contacts total)

$800 with our own program would have produced 10-15 leads

They are charging us $10-15 per click and placing our ads in positions we would have only paid $4 per click.

I am going to fight them on payment and the contract. I consider their sales pitch to be fraudulent. Even if it was matching or close to what we were producing I would be fine. They are really hurting our business. Before I signed up with Yodle I tried to find reviews about them. I couldn’t find many positive reviews but there were no negative review. So here is your warning! Signing with Yodle has been a disaster. I am going to put our own ads back up and just pay double if I have to.
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Posted by VeryConcerned on 2009-05-06:
Just a nightmare,really a scam that needs to be reported to the attorney general.At a time when the economy is not too good ,Yodle promises to increase the number of leads and actually not only they rob you but in addition they destroy your business.Is there another Madoff behind this company?
Posted by George on 2012-08-28:
I experienced the same unfortunate lack of performance from YODEL
Posted by Richard on 2012-10-09:
Did any of you go the full 3 months? (which sounds like a bad idea I understand)
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Yodle is a Scam! Ripoff
Posted by RippedoffbyYodle on 06/26/2009
NORTH CAROLINA -- Yodle claims to do Internet Advertising, Websites and Lead Generation but all they really do is harass small businesses day after day with cold calling (Boiler Room Technics) until they talk the money right out of your bank account. Once they get your account info they will bill you and extract money from your bank account and provide you with nothing in return. You'll never hear from them again but the will continue to tap your bank account. They promise to make your phone ring off the hook with a great advertising campaign but thats just a lie. They stole almost 2000.00 from my bank account and My business has not received any valuable calls, emails or leads produced by Yodle. They are a scam. Your phone will ring off the hook (by Yodle Sales Dept.) until you give them your money, then you'll never hear from them again...until you see that they are debiting your bank account without authorization. If you hear the name Yodle hang up a call your states Consumer Protection Division.

They have so many complaints that I am told an investigation is being initiated against the owner. Yodle is a classic telemarketing scam based in North Carolina.

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Posted by MSCANTBEWRONG on 2009-06-26:
Never give your bank account or credit card information to anyone no matter how much "talking" they do.
Posted by Slimjim on 2009-06-26:
I frankly believe any of these internet optimizing/marketing companies are a waste of money. Those who really can produce top search hits and corresponding actions/leads leads, don't do it for others at a token price. They do it themselves and sell the leads to corresponding business genres for a mint.
Posted by ReachMike on 2010-10-12:
I am in the Search Marketing field and I don't condone the behavior you mention regarding your Yodle rep. My opinion is that you have to hold accountable the person who you are working with. Your campaign is effected greatly upon who/how it is being set up. Don't let a bad representative give you a bad taste for search engine marketing because it does work quite well for many businesses. One of the biggest issues is a salesperson being more concerned about getting a sale versus making an informed recommendation. One of the biggest reasons a PPC campaign fails is underbudgeting. If you own a business, you understand that sales is a necessary element. Cold calling is a necessary evil and I guarantee you any sales rep/marketing expert would prefer 100% referrals. Once again, it is truly a shame that you were burned by someone at Yodle as in addition to them having an another unhappy client, they are giving good people who are good at what they do a bad name. I would be interested in seeing what you were promoting and what area you were targeting. I can typically pinpoint what went wrong. Sometimes its an easy answer of your industry just not being a good fit for PPC marketing. Any questions, let me know.
Posted by Slimjim on 2010-10-12:
Consumer Protection Division is for consumers really and aren't much help with B2B disputes. I agree though that most companies like this offer little real value in many cases. If they did an unauthorized bank draft, you should call your bank and reverse any and all charges you can that they made.
Posted by DAVID on 2014-02-19:
I wish I had read your review prior to signing with Yodle. They have taken 2 months of my money and are giving me problems cancelling when we were on a month to month contract. I received not one good contact in the two months. Scam.
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Criminals & Predators. Small Business Beware
Posted by VeryConcerned on 05/06/2009
We are a small business struggling to stay alive after our phones died as soon as we foolishly allowed Yodle to take over management of what had been a healthy stream of new business (generated by pay-per-click accounts we had been managing ourselves).

Some stats:
. During a three week period this year in our Google account we spent $2,100, got 110,000 impressions, 1,110 clicks, AT AN AVERAGE COST PER CLICK $1.90!
. During a recent three week period of Yodle's management of four pay-per-click accounts we spent about $1,900, got 8,540 impressions, 270 clicks, AT AN AVERAGE COST PER CLICK OF $7.03!

Our Yodle representative says 'it takes time.' If we were buying natural search engine management I would agree. But we are ostensibly paying for PAID SEARCH. Where is our money going?

Yodle represented that our only cost would be less than $75 a month and a one-time set up fee, with NO MENTION OF CLICK MARK-UP.

Our only comment at this point is that they mislead, are dishonest, and can be best categorized as PREDATORY CRIMINALS. SMALL BUSINESS BEWARE!
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Posted by Court Cunningham on 2009-05-18:
Thank you for your post on this subject. Yodle is committed to driving as many online leads for our clients as possible. I would like to talk to you about how to get your program back on track and to live up to our commitment. If we cannot, then of course we should part ways. We have thousands of happy customers and I would like for you to be one of them. Please contact me at info@yodle.com, so that we can resolve this directly and quickly. We have only one mission, driving more leads at a reasonable price for our clients. We only succeed when you succeed. We have in the past and will continue to adjust our tactics to ensure we succeed in this mission. Thank you, Court Cunningham CEO Yodle.
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Switching to Yodle was a big mistake
Posted by Citation Mustang on 12/16/2009
We are a large user of adwords, our monthly budgets are well into the 5 figue range. WIth that kind of commitment, I was intrigued by the sales pitch that yodle would produce more for less. I knew enough about adwords to know that with constant tweaking, results can be improved. I thought to myeslf that this might be worth a shot. The results were utterly disasterous. A number of times in the first few weeks we were in the worng areas (like 2000 miles away) and not in our target areas. There were system glitches on their end which caused our ads to stop showing all together. You would think that these types of things would be a shocker for their service team. THey didn't seem surprised at all. What I then realized was that I had turned my entire campaign over to a pathetic group of idiots who really seemed to know much less about google adwords than I did. It seems like their whole operation is designed to take as much money from you as quickly as possible.

There's no way that the service department could be so utterly inept if they had any intention at all of keeping customers long term. I did quit after 3 months of absolute torture and am now running the campaign myself. I'm not someone who normally writes reviews, but I thought I'd post the warning I'd wished I would have had before I signed up with these guys.
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Posted by Joe the Builder on 2010-05-03:
You should try the folks at Adoozle. If you are spending a lot of money on ad words you'll like them because they don't mark up the adwords. My budget is only $750 a month and they do a great job for us. I think their website is http://www.adoozle.com
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StarEmpty StarEmpty StarEmpty StarEmpty Star
We Lost $1000s Due to Changing From Local Marketing to Yodle
Posted by Lolaanngram on 05/26/2012
FORT LAUDERDALE FL, FLORIDA -- We used a local marketing company that charged 1000/yr for marketing. It did okay but in hindsight did awesome compared to yodle. They quickly convinced my partner of all they would do, he signed a 3 month contract, paid close to 1500/month and we can't get out. They just charged another 1300 on the company card. They suck you in by convincing that they are creating an incredible "organic" page - it seems they may be smoking "organic" herbs while our business has literally dropped to zero phone calls (before we received 2-4 solid clients weeks with local marketing company. I just reviewed a website that is employee based reviews showing the scams and tricks they teach their employees. While our business is going out, they are giving huge commissions 401ks and party atmosphere....YODLE will suck everything you have worked for right out of you. The sleepless nights the drained accounts and silent phones. I hope I can stop someone else from this nightmare.
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Posted by CrystalSword on 2012-05-26:
Cancel the card, tell the bank the second charge was not authorized, and while you might not get your initial investment make, you might get the $1300 back...Godd Luck.....but get that card changed NOW!
Posted by Nohandle on 2012-05-26:
A few questions questions here. How long has it been since your partner signed up for the 3 month contract? And, what was the original monthly charge quoted your partner by Yodle? I think Crystal has some excellent advice that hopefully will work in your case. It might be a real hassle if you have other automatic debits to that account and might require you to notify all companies of your new credit card number if you close your current card. I'd enjoy hearing from additional members as to how they handled a like situation.
Posted by trmn8r on 2012-05-26:
What are the details that explain how and why your partner agreed to use this new company for marketing, at a cost that is 15 times the one that you were using?

Was he aware of the cost, but expected business to increase to justify it? Are you being charged in excess of an advertised or agreed to price?

What "scams" have you learned about, and are these being visited on customers?
Posted by Radley on 2012-05-29:
Hi there - my name is Radley Moss. I am the Director of Corporate Communications at Yodle. I just responded to a complaint that you made on another message board. As I mentioned, I'm always disappointed when I hear about one of our customers having a negative experience. If you're open to it, would you mind contacting me at either 212-542-5449 or rmoss@yodle.com? I would really like to have the opportunity to discuss what's happened since you started working with Yodle and what we can do to remedy the situation. I hope to hear from you soon.
Posted by Alain on 2012-05-29:
Now that's about as good an offer for a resolution as you're going to see, Lolaanngram!
Posted by MRM on 2012-05-29:
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This Company Is Pure Fraud
Posted by Klewis105 on 05/04/2009
DENVER, COLORADO -- I don't think there is anything good about his company. I think it was created with the intent to defraud thousands of people. I filled out what I thought was an online inquiry form on their website and the next thing I knew they were charging my credit card. I had not been contacted about their services and they charged my CC. I contacted them and let them know that I did not want their services and was not interested in ever doing business with Yodle. A month later they charged my card again. I cancelled my card. I am filing charges with New York Attorney General.

I have not read one positive review about his company that was not an employee of Yodle.

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Posted by madconsumer on 2009-05-04:
how did they get your credit card info? did you eneter in during the survey? are you sure it was a survey??
Posted by Court Cunningham on 2009-05-18:
Thank you for your post. Yodle is committed to being the best and most trusted provider of local online advertising to our thousands of customers around the country. Please email info@yodle.com, so that we may resolve this issue immediately.

In addition, here are the details of why your credit card was charged:

Yodle offers a free trial with the requirement of a credit card to validate the identity of the business owner. As is standard practice for other free trials, we do a credit card check and charge a small amount on the card, which we then immediately remove once it goes through. This charge often shows up briefly on web statements. My apologize that this was not explained on our Web site, but this is in no way intended to be an actual charge on your credit card.

About Yodle:
Yodle has 300 employees in 5 offices around the country, over 5000 clients and is one of very few companies that is an Authorized Reseller of Google - http://www.google.com/intl/en/adwords/reseller/yodle.html. You can also view what some of our customers have to say about our service here - customers here - http://www.yodle.com/whyyodle/dentist/.
Posted by Anonymous on 2009-05-18:
Court Cunningham... you have failed to respond to the part of the complaint that stated that a charge was posted to the credit card ONE MONTH LATER! Why dont you respond to the complain appropriately and remove the spam portion of your post (ie. the last paragraph!)
Posted by MSCANTBEWRONG on 2009-05-18:
Another thing CC...how is it a "free" trial period but you still have to make a "small" charge on a person's credit card. That's not a free trial. Anything that states free trial but wants my credit card info, I avoid like the plague.
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Posted by Gnfrank on 12/02/2010
I too was scammed by Yodle. I was given the whole spiel on their advertisement and it sounded great. I normally do a google search on companies for scams, but they did not want me to get off the phone and said this was a one time offer. I gave an initial authorized payment of $74 to build my web site and they would contact me when it was done so I can proof read it. Three weeks later not a word from them but I found they charged my account $1,500.00 more! Called them several times and the person I needed to talk to was not available. I did not authorize this amount. I had to call my bank and dispute it and close my account. They need to be taken down.
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StarEmpty StarEmpty StarEmpty StarEmpty Star
Total scam-Stay away from Yodle
Posted by Cballhagen on 01/17/2013
Stay far away from Yodle. They will promise you the world and you will get nothing. I am very sorry I did this. My advice to anyone is to Google search reviews for a company before you make a $1100 mistake that I did. Do you homework/// I didn't and I am very sorry.
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Posted by At Your Service on 2013-01-18:
What exactly is Yodle and what was your problem(s) with them?
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