FORT WORTH, TEXAS -- Similar experience to what I have read here. Yodle collected $2900 from us. We received 2 contacts in 10 months - both trying to sell us other internet marketing. Their rep, Chuck, tried to convince me to stay for a reduced rate and he would solve our problems. I agreed if they would credit a small part of what they had billed me for. After 2 days and 3 circular conversations - we cancelled our account. Yodle was not interested in helping our business - only finding a way to charge us more (although at a reduced rate) in the future. What reasonable human being would pay someone more who is promising to do what they haven't done so far?
Should have read the reviews. That's on me. Taking money and not providing support, service, or any kind of proactive assistance - that's on them. I'm the fool and they parted me from $2900 of my money... seems like that should be a proverb.
NEBRASKA -- A sales representative named Adam ** called to give me a presentation. I was told it would only take 30 minutes. I listened to the spiel, saw the value, however my boss was not ready to commit to $3000 for 3 months. Adam was completely nice until he heard, "NO." Then he elongated the call, became offensive by letting me know that my boss didn't really trust my judgment, and that we didn't have money because we don't use Yodle. He spent the next 30 minutes making me angry to the point of wanting to swear at him.
I have now made it my mission in life to tell every small business I know to never, ever do business with Yodle. Every chance I get, I will leave reviews and let everyone know how completely unprofessional and offensive their sales team can be. My 30 minute call was actually an hour and a half. We are doing just fine on our own, and thank God my boss trusts my judgment!
Hi Stephanie - Thank you for taking the time to bring this issue to our attention. I would like to apologize for the experience you had with one of our sales representatives. We don't condone this type of behavior and I will be sure to look into the issue. If you could, please reach out to me directly with details of the call. You can contact me at 646-768-3690 or firstname.lastname@example.org. Thanks, GB.
SAN ANTONIO, TEXAS -- I had to sit through a presentation that was well thought out and put together, with happy clients (of course). The representative explained I would receive exceptional results b/c I was the first of our kind. After collecting my money they set up a different website and number and said they would drive customers my way, I got nothing. Everything I have gotten from this company has been lies... I have had no calls, nothing unless it was a misdial!!!
After I reached out to the company the little arrogant salesman laughed. He informed me there was nothing I could do. I have never been this disappointed in a company! But one thing is for sure they ruined it for the rest of the companies. Do yourself a favor stay away. Go to the better business bureau and see for yourself...
LITTLETON, COLORADO -- Tried to cancel a couple of years ago and they cut my charge in half and had a two month trial in place in which I was to get a call back. They stopped charging me but realized when I got a lead that they were charging me. My accountant just put this to advertising and didn't question it. On June 2nd 2016 I sent an Email to email@example.com canceling my account. Last week I got a Email saying my card was denied (change in card due to theft). I then called them telling them that I had sent email canceling account.
Yesterday I received a bill for a additional $50. I sent a copy of the email back to them. Today I called and She said there was a special email used for cancellations. The email sent on June 2nd had no reply as to this. As far as leads I got very few which is why I wanted to cancel them. Web page would end up on page 4 or 5. They are charging me the $50 or it's going to collections.
DIXON, ILLINOIS -- So frustrated! We set up Yodle through a phone call and signed no contract. I asked specifically if there would be any cancellation fees if we were to quit using their services before 6 months. "No ma'am, no cancellation fees. We just recommend using Yodle for at least 6 months." Ok we said at $199 a month. Where are we in leads 3 months later? 2 phone calls and nothing resulting from it.
I've called multiple times to cancel and after being on hold forever each time am told the managers are ALL in a meeting several times a day and no one is available. I'm told I will have to pay $450 to cancel although the initial recorded call said the sign on fee was waived (by definition - waived means to let go voluntarily, to liquidate. Not to tack on my cancellation later on). Sleazy salesmen and no managers available to take care of this matter.
Hi Victoria - I'm sorry to hear you haven't found success with our product. Please reach out to me at 646-768-3690 and I'd be happy to help you with the cancellation process. Best, GB.
Yodle is an internet marketing company. They contacted me and my real estate team and we agreed to hear what they had to offer. After their sales pitch, we were convinced that we should try them out. They offered us a supposedly discounted price of $1,400 paid upfront for a year. After the year was over, we decided that their "service" didn't help our business, so we called to cancel. Several months later we discovered, they were automatically billing our credit card $229 per month! We called once again and they said they were sorry and would cancel the "service". To our dismay, we just discovered they have been charging us $229 for the past year!
When I called them to complain and try to get their "service" canceled, I was given the exact same story. "We are so glad you called and it is an absolute pleasure working with you. I cannot resolve your issue so I am going to transfer you to one of our managers". After being on hold for several minutes, a woman that called herself Angela came on the line and identified herself as a manager for Yodle. I explained our situation and she said she would look into our "case" and get back to me.
She did call me later in the day and said, "we have no record of you canceling our service". Further, "I will process the cancellation but there is nothing I can do about your past payments." How convenient! My mistake was not scrutinizing our credit card bill closely enough, but I shouldn't have to with a reputable company. This company delivers very little service and steals your money, STAY AWAY!
MICHIGAN -- Lies, lies, and more lies! Sales is the best. Glad they can make you feel better about taking food out of your kids' mouths. Promised to improve my web presence and oh boy did they do nothing!!! This is by far the worst. And then of course they will continue to bill you for a product that doesn't do anything! But why do you want to leave? We'll continue to do nothing for you at a reduced rate. Too bad the government doesn't care about small business owners being scammed or this place would be shut down! If I could rate them at 0 stars that's what they would get.
NORTH CAROLINA -- I would give a 0 star rating if I could. They are a rip off! The site is poorly designed and includes advertisement for services we do not offer. When we discussed this with a representative we were told they would not change it. We were originally told a website would be designed and presented to us for approval. Big lie! Now we are over $4000 into this with no results. Their answer to this is that when you climb up the ladder you get more leads. Sounds a little like a pyramid scheme to me. Well, the time to say that was before money was laid out.
Now I'm looking for a lawyer to handle this because they will not stop the service and never asked for a renewal. I am also contacting the Better Business Bureau and I hope the attorney general will investigate this company. They deliver nothing for the money they take. Be wise, say "NO".
OKLAHOMA CITY, OKLAHOMA -- I am trying to start my own business, it's been rough. Everyone I know told me I needed advertising so I researched and call a lot of different companies and after talking to a Yodle representative I thought I had found the right one. :( After 3 months, I never had one customer from their site then they charged me for a 4th month which I told them I didn't want obviously!!!
NOT ONE customer, $330 for nothing. A total of $1300. It was all of my money and told them that. They guaranteed at least 10 customers a week GUARANTEED! And you're right, I should have done more research and realized that this is just a scam. I just didn't realize it would be what ruined my company. PLEASE if you're looking to use this company don't. Not for me but for you and your money.