Yodle

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1.5 out of 5, based on 10 ratings and
19 reviews & complaints.

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Never Sign With Yodle.com - They Are A Scam!!!
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Yodle.com's 40 minute online sales pitch looks great. But when our holistic wellness center signed up for a 3 month contract we had the WORST experience ever. They told us we would receive our account passwords and information in our email right away. When we did not receive it for over a week we called multiple times and were told that we would either receive it that day or that it would be automatically sent out when the website they designed for us went live. The contact person "[snip]" kept sending us emails saying that our account manager "Zack" was working really hard and he would email us as soon as possible. We had never heard anything from Zack or received his contact information for weeks. When they said our website that they created for us was live, it showed an outdoor waterfront massage deck. We are in the Denver Metro Area which is in the mountains. They said that we were a "spa" instead of a natural health center and listed multiple services that we have never had like champissage and facials and also did not list some of our most important services like acupuncture, oriental medicine, nutritional counseling, yoga, etc. Things are not spelled properly and modalities are listed twice on the same page.

We sent many emails saying that even though the site looked beautiful it had a ton of misleading information and missing information. Absolutely NOTHING was done to change it even after "[snip]" said that "Zack" had changed it the previous week and it had just not shown up yet...really, he said that. I let them know that we still had not been sent our account information and we were losing trust with their company representing our business. We started getting phone calls from clients wanting the services their site claimed we had and they ended up getting upset that "we" should take down our false advertising. What a mess. We warned Yodle.com that they must cease and desist from using any of our business information and that we were terminating the contract due to misrepresentation and business loss.

Seriously, we have our own website that comes up on the first page of most searches organically and it's easy to change and update. All $900 plus $500 for thee next two months of the contract with Yodle got us was a lazy and misleading website and an add that comes up in sponsored links only. None of the organic results they promised. No easy to update anything. No "dedicated account manager". It's a horrible scam. They have still not taken down their site even after more than 10 requests from our company. They keep saying that we are still under contract with them regardless of the problems we've had from the start. They sent an email today saying that we need to talk over the phone about details of the account that can't be done through email- whoa! RED FLAG!!!! Why can't we discuss business agreements in writing??? It's been the worst experience. We are a new business.

We were told that this kind of an investment would help generate our clientèle. It's done nothing but hurt us. NEVER SIGN WITH YODLE. COM!!! They are a total scam! I will soon be publishing the actual emails and screen shots to better show our unfortunate experience with this "business.
     
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Soaring Consumer on 04/23/2009:
Their address may help you:
Yodle, Inc
589 8th Avenue
7th Floor
New York, New York 10018

I suggest contacting your state's Office of the Attorney General and the New York Office of the Attorney General and that you file a complaint with the BBB.

You may need to file a small claims suit against this company for a refund.
Anonymous on 04/23/2009:
You probably cannot file a small claim, they are not in the jurisdiction. If you did, they wouldn't show. If you prevail, they wouldn't pay. It would be a pyrrhic victory, there is no way to enforce the judgment. It's a waste of time.

How much money have you paid them? Can you just cut them off and chalk it up to experience?
madconsumer on 04/23/2009:
sue em sue sue em. and if this doesn't work, sue em.
phi on 04/23/2009:
I'm sure they would love it if we thought it was a waste of time and paid them chalking it all up to experience. That does seem to be the goal of their business. At this point I'm so disgusted with their shameless attitudes that there is no way I will let them get away with this. If I give up its all the more reason for them to keep doing this to other small businesses. I don't care how long it takes or whose door step I have to go to.
Anonymous on 04/23/2009:
Phi, web site promotion is one of the bigger scams out on the Internet right now. Many of these companies take deposits and do nothing to help your site get traffic. You are better off spending your hard earned money with Google Adwords or Yahoo direct and stay away from these types of promotion companies.
Lifemates on 11/07/2010:
Yodle - The name itself sounds like they are looking to take you for some run on your money.
Anonymous on 11/07/2010:
Lifemates, why are you bringing up all these old complaints?
Lifemates on 11/07/2010:
Just trying to find the good stuff on this site. I figure that if it made it to the top reviews list of 2009 then it is worth reading.
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Don't be Suckered by Yodle Doing Your Advertising Math
Posted by on
Rating: 2/51
LINCOLN, ILLINOIS -- Yodle has taken my cleaning business to the next level...down. An all-out online ad campaign for my cleaning business did include it's own new website ($500.+) and top billing for an online presence (over $1200 monthly). I was approached originally by Yodle who took me step-by-step, doing the math, to show how they could garner me young business huge revenues and take us to a new level. They asked how many customer contacts I'm able to "sell". Because my percentage was high they shot me figures on all the new contacts they could bring to me and, together, my profits would multiply like crazy. Now, well into our third month, and over $4,000 new advertising indebtedness on my credit card, I have seen about a (-)70% return on this investment.

Basically, here's some of the real math: a couple of small cleaning jobs, about a handful of useful contacts, finding dropped calls from their answering service, several calls from out of region (probably due to reusing old 800 numbers, which can happen), after the first couple of weeks it's been a continual drop-off in calls, and now, they'd like me to emphasis and advertise a different niche in my services. Frankly, seeing other posts about Yodle, I'm concerned about added costs they may want to stick me with.

During this same period, with only a few personal contacts, I've sold 3/4 new accounts. I'll be fair and re-post in a month or so if things change. For now, the math doesn't add up. I guess my fault for expecting it would be as they implied, poor economy, and corporate competition can all play a part. Just disappointed. I'll have to work like a dog to get to break-even just to pay the Yodle bill. Be aware, do your own math, and only proceed...with great caution. This has been the most expensive math class I've ever attended. At this point, I'll never do it again.
     
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We Lost $1000s Due to Changing From Local Marketing to Yodle
Posted by on
Rating: 1/51
FORT LAUDERDALE FL, FLORIDA -- We used a local marketing company that charged 1000/yr for marketing. It did okay but in hindsight did awesome compared to Yodle. They quickly convinced my partner of all they would do, he signed a 3 month contract, paid close to 1500/month and we can't get out. They just charged another 1300 on the company card. They suck you in by convincing that they are creating an incredible "organic" page - it seems they may be smoking "organic" herbs while our business has literally dropped to zero phone calls (before we received 2-4 solid clients weeks with local marketing company. I just reviewed a website that is employee based reviews showing the scams and tricks they teach their employees. While our business is going out, they are giving huge commissions 401ks and party atmosphere....YODLE will suck everything you have worked for right out of you. The sleepless nights the drained accounts and silent phones. I hope I can stop someone else from this nightmare.
     
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CrystalSword on 05/26/2012:
Cancel the card, tell the bank the second charge was not authorized, and while you might not get your initial investment make, you might get the $1300 back...Godd Luck.....but get that card changed NOW!
Nohandle on 05/26/2012:
A few questions questions here. How long has it been since your partner signed up for the 3 month contract? And, what was the original monthly charge quoted your partner by Yodle? I think Crystal has some excellent advice that hopefully will work in your case. It might be a real hassle if you have other automatic debits to that account and might require you to notify all companies of your new credit card number if you close your current card. I'd enjoy hearing from additional members as to how they handled a like situation.
trmn8r on 05/26/2012:
What are the details that explain how and why your partner agreed to use this new company for marketing, at a cost that is 15 times the one that you were using?

Was he aware of the cost, but expected business to increase to justify it? Are you being charged in excess of an advertised or agreed to price?

What "scams" have you learned about, and are these being visited on customers?
Radley on 05/29/2012:
Hi there - my name is Radley Moss. I am the Director of Corporate Communications at Yodle. I just responded to a complaint that you made on another message board. As I mentioned, I'm always disappointed when I hear about one of our customers having a negative experience. If you're open to it, would you mind contacting me at either 212-542-5449 or rmoss@yodle.com? I would really like to have the opportunity to discuss what's happened since you started working with Yodle and what we can due to remedy the situation. I hope to hear from you soon.
Alain on 05/29/2012:
Now that's about as good an offer for a resolution as you're going to see, Lolaanngram!
MRM on 05/29/2012:
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Yodle Failed To Deliver - Or Even Come Close
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Like many business we too have dabbled in PPC Google ads. When they used to be 5 cents per a click and organic Google searches were less competitive we found pay per click this form of advertisement to be quite rewarding.

That was then and this is now… So what made us go ahead and take a stab at it again?

A great sales pitchcall from Yodle with promises of valuable cases and new clients. Little did we know our arranged $15,000, 90-Day trial would be much more like Chinese water torture than a marketing investment. less than satisfying and turn out to be no better than burning our own money.
After receiving numerous sales calls day in-and-out, there was one that sparked our interest.

Although we were skeptical at first, Yodle’sthe sales representative at Yodle painted a masterpiece of Yodle being thepicture that they were “Pay-per-Click Experts." Their proprietary systems and skill would produce a nice return on investment and make us Yodle PPC devotes. Tey told us they would strategically purchase paid clicks at wholesale prices and, employ their proven systems in legal PPC marketing to thprovide us a great return on investment, allus helping us increase our caseload and leads within 90 days.

They even went on to show us a campaign they were successfully managing for another law firm. We were inspired by the website traffic their client was receiving and decided to go out on a limb with hopes that they could walk their talk. at the very least we would retain one case to cover the money we would put into Yodle’s campaign for us.

As Yodle said they created a mirrored website identical to ours to track the campaigns progress. we became excited about the possibilities.. W Then the pay-per-click ads went up, and we waited for the phone calls and web inquiries to come rolling in.

Weeks went by and nothing... Not one phone call or web inquiry which could lead to a possible case. In fact, a great deal of the calls we received from the pay-per-click ads were lawyer marketing companies looking for business from us.

In the end the ROI from Yodle was zero. Yodle didn’t even try to explain why their proprietary systems, skill, strategically purchased ads and proven methods did not produce. It was as though they hadn’t done anything and successfully played us for $15K.
     
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Alain on 07/23/2011:
Thanks for the review. I just took a glance at 5 other websites that have similar complaints about Yodel.
Mark on 10/10/2013:
I am a 22 year bankruptcy practitioner in Chicago. I spent $18,500 00 on Yodle and did not get a single lead, let alone an actual client. They design a website that you "get to keep forever..." or until you stop advertising with them. I have never been screwed harder in my life...not in a good way...
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Yodel the predator of small business
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GILROY, CALIFORNIA -- I wish to inform everyone about Yodel and their predator business practices.
First they will look to cold call you with a high pressure sales tactics that are very enticing. They will promise the moon, and they can just let them take you on a magical mystery that is going to take your money away.

Yodel will promise that you will be posted on the front "organic positions"
on every ping with their magic potions and spells. Wow that sounds to good to be true.(It is) Now that I have given them my credit card they are off and running, that is to the bank.

A week goes by you get it what appears to be a very professional web based interactive casino for your money. So now you are the virtual ticker goes by. You look at on the internet and for some reason you are not finding any promised positioning. You call and send off emails so they can tweak it more. Meanwhile while you still think you have credits because you only got 17 responses and 376 clicks you now find out that without your permission they start ringing up charges and do not even invoice you or express a statement of charges. Than when you complain they say oh we bid on Google and that is what it costs. The house wins all. I have been had. I really want people to review other sites out there to see how many people have been fleeced by Yodel and their unauthorized debits on their credit cards. Please be careful. This casino will take all your money and there are no winners.

Mark Thompson
CEO Ra Tech Solar Inc.
     
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John on 03/14/2012:
Thanks! Your comment is very helpful. I wish more people took the time to post both negative and good comments.
Grateful on 08/02/2012:
Thanks so much! This was very helpful. As a result, I will not being going with Yodel. You deserve an applause.
mario on 04/19/2013:
if yodel is not helpful... is there any online marketing advertiser that anyone can recommend. thank you Mcapetillo15@yahoo.com
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Yodle or Yodle.com
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If you are thinking of using Yodle.com to do your internet advertising please take my advice and DON’T do it. I was a Google Adwords user and our business has done quite well with Adwords. We have been using Adwords for about 18 months. I have had many companies call and offer to manage our pay per click campaigns for us. Most wanted a 12 month contract. Yodle only asked for a 3 month contract. [snip] was the sales representative I worked with. She claimed Yodle would increase my “click per call” ratio from 10% to 30%. They wanted 3 months because they said it would increase about 10% per month as they adjusted our keywords. I am 20 days into the program and it has been horrible. Here is the short list:

We went 2 weeks without a single call or request for information.

They are charging us for a lot of clicks in parts of the country where we do not want out ads showing.

They have used $800 so far and produced only 1 decent lead. (3 contacts total)

$800 with our own program would have produced 10-15 leads

They are charging us $10-15 per click and placing our ads in positions we would have only paid $4 per click.

I am going to fight them on payment and the contract. I consider their sales pitch to be fraudulent. Even if it was matching or close to what we were producing I would be fine. They are really hurting our business. Before I signed up with Yodle I tried to find reviews about them. I couldn’t find many positive reviews but there were no negative review. So here is your warning! Signing with Yodle has been a disaster. I am going to put our own ads back up and just pay double if I have to.
     
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VeryConcerned on 05/06/2009:
Just a nightmare,really a scam that needs to be reported to the attorney general.At a time when the economy is not too good ,Yodle promises to increase the number of leads and actually not only they rob you but in addition they destroy your business.Is there another Madoff behind this company?
George on 08/28/2012:
I experienced the same unfortunate lack of performance from YODEL
Richard on 10/09/2012:
Did any of you go the full 3 months? (which sounds like a bad idea I understand)
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Ripe Off Plain and Simple
Posted by on
Rating: 1/51
NORTH CAROLINA -- This company is people that seem to know everything about web advertising. This if far from the truth. Long story short, $3500.00 in and two recording phone calls. I own a small pest control business in Tennessee. I have been in business for over 20 years. As many others, I ran my own Google Add words account. What I do best, is sales. I thought the same thing as many others, pay some one else to run my website at a reasonable cost and it would be more than worth it to be in front of more customers resulting in more revenue. BAD decision period. If you want to run your business into the ground quickly, be dumb enough to as they say "Put all your eggs in one basket" What a bad idea. Stay Away from this company, and never let anyone have all of the control over any part of your business.
     
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Switching to Yodle was a big mistake
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We are a large user of adwords, our monthly budgets are well into the 5 figue range. WIth that kind of commitment, I was intrigued by the sales pitch that Yodle would produce more for less. I knew enough about adwords to know that with constant tweaking, results can be improved. I thought to myeslf that this might be worth a shot. The results were utterly disastrous. A number of times in the first few weeks we were in the worng areas (like 2000 miles away) and not in our target areas. There were system glitches on their end which caused our ads to stop showing all together. You would think that these types of things would be a shocker for their service team. THey didn't seem surprised at all. What I then realized was that I had turned my entire campaign over to a pathetic group of idiots who really seemed to know much less about google adwords than I did. It seems like their whole operation is designed to take as much money from you as quickly as possible.

There's no way that the service department could be so utterly inept if they had any intention at all of keeping customers long term. I did quit after 3 months of absolute torture and am now running the campaign myself. I'm not someone who normally writes reviews, but I thought I'd post the warning I'd wished I would have had before I signed up with these guys.
     
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Joe the Builder on 05/03/2010:
You should try the folks at Adoozle. If you are spending a lot of money on ad words you'll like them because they don't mark up the adwords. My budget is only $750 a month and they do a great job for us. I think their website is http://www.adoozle.com
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Yodle is a Scam! Ripoff
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NORTH CAROLINA -- Yodle claims to do Internet Advertising, Websites and Lead Generation but all they really do is harass small businesses day after day with cold calling (Boiler Room Technics) until they talk the money right out of your bank account. Once they get your account info they will bill you and extract money from your bank account and provide you with nothing in return. You'll never hear from them again but the will continue to tap your bank account. They promise to make your phone ring off the hook with a great advertising campaign but that's just a lie. They stole almost 2000.00 from my bank account and My business has not received any valuable calls, emails or leads produced by Yodle. They are a scam. Your phone will ring off the hook (by Yodle Sales Dept.) until you give them your money, then you'll never hear from them again...until you see that they are debiting your bank account without authorization. If you hear the name Yodle hang up a call your states Consumer Protection Division.

They have so many complaints that I am told an investigation is being initiated against the owner. Yodle is a classic telemarketing scam based in North Carolina.
     
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MSCANTBEWRONG on 06/26/2009:
Never give your bank account or credit card information to anyone no matter how much "talking" they do.
Slimjim on 06/26/2009:
I frankly believe any of these internet optimizing/marketing companies are a waste of money. Those who really can produce top search hits and corresponding actions/leads leads, don't do it for others at a token price. They do it themselves and sell the leads to corresponding business genres for a mint.
ReachMike on 10/12/2010:
I am in the Search Marketing field and I don't condone the behavior you mention regarding your Yodle rep. My opinion is that you have to hold accountable the person who you are working with. Your campaign is effected greatly upon who/how it is being set up. Don't let a bad representative give you a bad taste for search engine marketing because it does work quite well for many businesses. One of the biggest issues is a salesperson being more concerned about getting a sale versus making an informed recommendation. One of the biggest reasons a PPC campaign fails is underbudgeting. If you own a business, you understand that sales is a necessary element. Cold calling is a necessary evil and I guarantee you any sales rep/marketing expert would prefer 100% referrals. Once again, it is truly a shame that you were burned by someone at Yodle as in addition to them having another unhappy client, they are giving good people who are good at what they do a bad name. I would be interested in seeing what you were promoting and what area you were targeting. I can typically pinpoint what went wrong. Sometimes its an easy answer of your industry just not being a good fit for PPC marketing. Any questions, let me know.
Slimjim on 10/12/2010:
Consumer Protection Division is for consumers really and aren't much help with B2B disputes. I agree though that most companies like this offer little real value in many cases. If they did an unauthorized bank draft, you should call your bank and reverse any and all charges you can that they made.
DAVID on 02/19/2014:
I wish I had read your review prior to signing with Yodle. They have taken 2 months of my money and are giving me problems cancelling when we were on a month to month contract. I received not one good contact in the two months. Scam.
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Criminals & Predators. Small Business Beware
Posted by on
We are a small business struggling to stay alive after our phones died as soon as we foolishly allowed Yodle to take over management of what had been a healthy stream of new business (generated by pay-per-click accounts we had been managing ourselves).

Some stats:
. During a three week period this year in our Google account we spent $2,100, got 110,000 impressions, 1,110 clicks, AT AN AVERAGE COST PER CLICK $1.90!
. During a recent three week period of Yodle's management of four pay-per-click accounts we spent about $1,900, got 8,540 impressions, 270 clicks, AT AN AVERAGE COST PER CLICK OF $7.03!

Our Yodle representative says 'it takes time.' If we were buying natural search engine management I would agree. But we are ostensibly paying for PAID SEARCH. Where is our money going?

Yodle represented that our only cost would be less than $75 a month and a one-time set up fee, with NO MENTION OF CLICK MARK-UP.

Our only comment at this point is that they mislead, are dishonest, and can be best categorized as PREDATORY CRIMINALS. SMALL BUSINESS BEWARE!
     
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Court Cunningham on 05/18/2009:
Thank you for your post on this subject. Yodle is committed to driving as many online leads for our clients as possible. I would like to talk to you about how to get your program back on track and to live up to our commitment. If we cannot, then of course we should part ways. We have thousands of happy customers and I would like for you to be one of them. Please contact me at info@yodle.com, so that we can resolve this directly and quickly. We have only one mission, driving more leads at a reasonable price for our clients. We only succeed when you succeed. We have in the past and will continue to adjust our tactics to ensure we succeed in this mission. Thank you, Court Cunningham CEO Yodle.
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