Youth Factor

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Fraudulent Charges & Misleading Sales Pitch!
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LOS ANGELES, CALIFORNIA -- Sometime in February, I came across an advertisement online for some miracle wrinkle cream called, Youth Factor. In bid bold letters it says FREE TRIAL! Only pay s/h!!! I didn't even want to pay the s/h, so I clicked out of that page, only to have a popup come on the screen offering a reduced s/h charge. I thought the what the heck, it's less than two bucks for shipping and I get to keep the products. If I don't like them, I'm not out much!

While looking through my checking account statement online last night, I discovered 3 charges.

I didn't sweat it too much, because I thought, I'll call them tomorrow and explain that I didn't want the products and shouldn't have been charged.

BTW, as soon as I received the products, I canceled my account with them and told them not to send anymore products.

Well, I was informed by a Customer Service Rep and 2 supervisors that, I will NOT be receiving a refund! I explained that I thought this was a FREE trial. Oh, but it is, for 30 days, then after that, they charge you! That's not how it's explained on the site. It's very misleading!

I've disputed the charges with my bank, but only time will tell if I will be reimbursed. So for $165.00, I have 3 little bottles of gunk, that does nothing for my skin, but make it red and irritated!

The supervisors were very rude and uncaring.

I could have had a professional skincare expert give me a facial for this and still had plenty of money left over!


CUSTOMER SERVICE 1800-615-5853

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User Replies:
tammyrr on 03/20/2006:
I must make an amendment to my post.....
The product is Hydroderm, and not Youth Factor.
I apologize for the mistake!!

Thanks for the sympathy JayD. And in answer to your question. Today is the day I learned.
Anonymous on 03/21/2006:
tammyr thanks for posting, don't let those who dump on everybody bug you. Hope your experience with this company is over, what a rip off, nobody deserves that
tammyrr on 03/25/2006:
thank you amaniR, I am getting this worked out, but only after I reported them to the BBB. So to those out there who are having a problem with Hydroderm, report them to the Better Business Bureau!! They have over 500 complaints, that are similar to mine. Don't let them get away with this!
tammyrr on 03/27/2006:
D We have enough concerns about this company (for example, their offer, customer complaints, advertising, etc.) that we recommend caution in doing business with it.
From the BBB
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Unfair company practices
Posted on
ALBANY, NEW YORK -- I ordered from Youth Factor and cancelled my account with them within the allotted time frame, but the phone number that was given on the paperwork that arrived with the product was wrong. The person that I spoke with concerning my cancellation assured me that my account would be cancelled, but a few weeks later I found a charge of $49.93 on my bank statement. There was also a new phone number given so I called that to cancel yet again. I was told that the phone number that was furnished with the product was wrong (and that they knew this!) and that they would certainly refund my money for the product ONLY...they would not refund the $9.95 for the Shipping/handling. I feel that since I called within the first 30 days to cancel, that I shouldn't have even been charged anything. I have written and called numerous times and have been told that "Upper management" has declined my request for refund of the S/H. I have since gone to the Better Business Bureau of NY state.
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Hugh_Jorgen on 05/31/2006:
Why should they get stuck for $10 because you got buyer's remourse? You admit it was in your possession when you went looking for the phone number, so they had incurred costs to pack and ship it to you at this point. Be thankful they don't charge a restocking fee on the price of the product as well - many companies do.
Mad Eye Moody on 05/31/2006:
Technically...Hugh is right. However, customer service is dead in this country. Someone who wants to keep your business with fall all over themselves to make sure you feel respected and valued. You have every right to cancel your order...and man...she never gave a reason for wanting to cancel the did you come to the conclusion that it was buyer's remorse? It could be a million assume too much too quickly. That's probably a habit that's gotten you into trouble in the past and one you'll want to break if you ever want to be happy - seriously little's not a good lens through which to view the world. I've never met a happy cynic.
Hugh_Jorgen on 06/01/2006:
Thanks for your concern, but don't worry about me Moody - I'm the eternal optimist. It's always "Glass half full" with me. As far as this case, what else could it be but buyer's remourse? She never indicated she was unhappy with the product, just that she changed her mind.
Mad Eye Moody on 06/01/2006:
She may have received whatever she'd purchased as a gift before her order arrived, she may have found it at a better price somewhere else - I could go on forever.
Hugh_Jorgen on 06/01/2006:
And in either of those cases, why should the company take the hit? She chose to cancel, through no fault of the manufacturer.
Mad Eye Moody on 06/01/2006:
But within the time constraints the manufacturer had built into their policy - it's not her was theirs...she abided by it and now they're not honoring something they authored themselves.
Hugh_Jorgen on 06/02/2006:
Here is their policy....from their website....."If you are not completely satisfied with your Youth Factor Treatment, you may return the un-opened (tamper proof seal must not be broken) product 30-days from the shipment date for a full refund, less shipping and handling, by calling 1-800-xxx-xxxx for a Return Merchandize Authorization (RMA) number."
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