Sirius Satellite Radio Complaint - Don't Expect a refund if you sell your car ( worst customer support ever! )
1100 CORPORATE OFFICE DR, MICHIGAN -- Hello,
First let me start by saying we don't normally complain but this deserves to be heard!! Six months ago we sold our car equipped with a Sirius Sat Radio. In the beginning we did enjoy the service for many years. We always paid yearly in advance.
So we called and cancelled. They said we had a refund of $113.00 coming since we only used a few months of the service this time around. They said it would be 8 weeks to process the request and to expect a check.
So 8 weeks came and went no money.
So we called again. They said sorry we will put in another request for refund. Another you guessed it 8 weeks.. Again nothing! Nada Zip!
In the meantime we started getting bombarded with 3 to 4 calls a day trying to sign us back up for a service for a radio we don't have anymore.
It got so bad we had to threaten them in order to get the calls to finally stop.
Meanwhile no refund again. This has been going on for 6 mos now. So we just called again this evening. Same run around. Seems no one can give us a straight answer. They even tried to tell us theymay have put it back on a CC we cancelled two months before we called them the first time. We told them prove it.. of course they can't!! It's impossible!! So we asked for a supervisor and they transferred the call to a bigger idiot than the last one. This guy Promising he would put in another of many trouble tickets.
Here's the rub... They will just keep giving you the runaround till you just give up and they keep your hard earned money for FREE!! The Worst part is they now have pissed us off so bad that we will never do business with them again.
They have Lost two loyal customers and we will tell everyone STAY AWAY!!! Imagine how much money they keep off hundreds of thousands of unsuspecting clients this way. It makes me sick!!! No honesty and No integrity... that sums up Sirius Radio! Just hot air!!