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Sirius Satellite Radio Complaint - Don't Expect a refund if you sell your car ( worst customer support ever! ) - Sirius Radio
Sirius Radio - Complaint
1100 CORPORATE OFFICE DR, MICHIGAN -- Hello,
First let me start by saying we don't normally complain but this deserves to be heard!! Six months ago we sold our car equipped with a Sirius Sat Radio. In the beginning we did enjoy the service for many years. We always paid yearly in advance.
So we called and cancelled. They said we had a refund of $113.00 coming since we only used a few months of the service this time around. They said it would be 8 weeks to process the request and to expect a check.
So 8 weeks came and went no money.
So we called again. They said sorry we will put in another request for refund. Another you guessed it 8 weeks.. Again nothing! Nada Zip!
In the meantime we started getting bombarded with 3 to 4 calls a day trying to sign us back up for a service for a radio we don't have anymore.
It got so bad we had to threaten them in order to get the calls to finally stop.
Meanwhile no refund again. This has been going on for 6 mos now. So we just called again this evening. Same run around. Seems no one can give us a straight answer. They even tried to tell us theymay have put it back on a CC we cancelled two months before we called them the first time. We told them prove it.. of course they can't!! It's impossible!! So we asked for a supervisor and they transferred the call to a bigger idiot than the last one. This guy Promising he would put in another of many trouble tickets.
Here's the rub... They will just keep giving you the runaround till you just give up and they keep your hard earned money for FREE!! The Worst part is they now have pissed us off so bad that we will never do business with them again.
They have Lost two loyal customers and we will tell everyone STAY AWAY!!! Imagine how much money they keep off hundreds of thousands of unsuspecting clients this way. It makes me sick!!! No honesty and No integrity... that sums up Sirius Radio! Just hot air!!
First let me start by saying we don't normally complain but this deserves to be heard!! Six months ago we sold our car equipped with a Sirius Sat Radio. In the beginning we did enjoy the service for many years. We always paid yearly in advance.
So we called and cancelled. They said we had a refund of $113.00 coming since we only used a few months of the service this time around. They said it would be 8 weeks to process the request and to expect a check.
So 8 weeks came and went no money.
So we called again. They said sorry we will put in another request for refund. Another you guessed it 8 weeks.. Again nothing! Nada Zip!
In the meantime we started getting bombarded with 3 to 4 calls a day trying to sign us back up for a service for a radio we don't have anymore.
It got so bad we had to threaten them in order to get the calls to finally stop.
Meanwhile no refund again. This has been going on for 6 mos now. So we just called again this evening. Same run around. Seems no one can give us a straight answer. They even tried to tell us theymay have put it back on a CC we cancelled two months before we called them the first time. We told them prove it.. of course they can't!! It's impossible!! So we asked for a supervisor and they transferred the call to a bigger idiot than the last one. This guy Promising he would put in another of many trouble tickets.
Here's the rub... They will just keep giving you the runaround till you just give up and they keep your hard earned money for FREE!! The Worst part is they now have pissed us off so bad that we will never do business with them again.
They have Lost two loyal customers and we will tell everyone STAY AWAY!!! Imagine how much money they keep off hundreds of thousands of unsuspecting clients this way. It makes me sick!!! No honesty and No integrity... that sums up Sirius Radio! Just hot air!!
Comments:
Posted by trmn8r on 2011-07-14:
Paying a year in advance seems like a bad model, at least for the customer.
How many things do you pay in advance for an entire year? Myself, only my motorcycle insurance - it is yearly.
Sorry you are going through this - by the time it is over you will get paid $15 an hour for your time, with your own money.
How many things do you pay in advance for an entire year? Myself, only my motorcycle insurance - it is yearly.
Sorry you are going through this - by the time it is over you will get paid $15 an hour for your time, with your own money.
Posted by azRider on 2011-07-14:
Seems to be a standard move for this company. they are very hard to leave and tight when you want money back. I use to think they may have a good business model. now its clear its just trying to hold on to funds before they go out of business. Thanks for the heads up. Oh I pay lots of things yearly, so your not alone.
Posted by Slimjim on 2011-07-14:
I didn't even know you could ask for a refund back when you paid in advance and took the discounted rate.
Posted by Nohandle on 2011-07-14:
I pay a year in advance for a few services so I'm not troubled monthly, plus I receive a discount with those payments. Terminix..both pest and termite contracts, MSN Premium, Virgin Mobile and something else that I've forgotten right now. I pay my insurance with State Farm 6 months in advance, some policies also within the company a year in advance, no discount for that but I'm not charged the small extra fee for the privilege of monthly or quarterly billing.
I would think even if one received a discounted rate a refund would be in order, pro-rated. I've not yet attempted to cancel any of the above services. I'd be as sore as could be if I cancelled something and didn't receive a refund for unused services. No contract that I have states I will loose my pre-payment if I cancel before the period end.
I would think even if one received a discounted rate a refund would be in order, pro-rated. I've not yet attempted to cancel any of the above services. I'd be as sore as could be if I cancelled something and didn't receive a refund for unused services. No contract that I have states I will loose my pre-payment if I cancel before the period end.
Posted by FlitteringFirefly on 2011-07-14:
I just got rid of my XM and received a refund for a prorated amount. It went right in to my checking account and I never had an issue. I was nervous about cancelling though.
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