Europcar Complaint - Europcar - scam artists across multiple countries
WESTLINK BUSINESS PARK, CLONDRINAGH, LIMERICK, IRE -- I recently rented a car through carhire3000.com. The booking was meant to be with Thrifty but they were booked out so I was passed over to Europcar. I had already paid the booking in full online.
When I finally got to the top of the queue with Europcar I was asked if I wanted additional insurance. I said no, I had paid already and was in a hurry to get away as I'd been queueing so long. The girl insisted that it was €21 a day, and otherwise they'd take a deposit of about €1000 that if you even got a scratch you wouldn't get back. It was a very thinnly veiled threat so I took the insurance as I wouldn't trust them not to charge me.
Anyway, got back to London and found I'd a bill for £110. I had already paid £53 in advance so I should only have had to pay an additional €42 (about £36) for the insurance. I emailed Europcar to query the charges and was emailed back a breakdown of charges of tolls, fuel and tax. I was also told I'd be refunded €20 for fuel - I wonder if I would have got this if I hadn't emailed? I doubt it.
Anyway a few days later another £10 went out of my account. I emailed again and asked for the refund and was told these were toll charges, even though this had been given in the first breakdown, and it would not be refunded. The tolls are for passing the eToll on the M50 twice - max cost of €3 if you're not registered (I assume Europcar are register so likely to be €2). I have been charged €20 by Europcar for these tolls when at worst it should only be €10, at best it should only be €4. Complete scam artists.
In a completely unrelated note I've been charged £20 by Europcar in South Africa in July. I rented a car with them last October, but this charge showed up in July. I have emailed twice to say this is a fraud case or a mistake and to please refund, but have had no reply. DO NOT LET EUROPCAR KEEP YOUR CREDIT CARD DETAILS! I don't know how to get this money back from them.