Alltel Complaint - Horrible Customer Service, Called Me a Liar
My husband was with Alltel for years and never had a problem. When we got married, I was added to his plan. They were running a deal on a data card, no start up fees, no cost, $40 a month. We added it to our plan for my brother. They charged me $81 at the store the day I bought it! They called me up 30 minutes later and told me to come back in they made a mistake and will refund me. The manager said that instead of me coming back, they can just get a credit to our bill. It took almost 3 months of my nagging to get anything back...and we still ended up paying $25 out of pocket.
The manager was extremely rude and more interested in helping the "young pretty" crowd then the normal people.
For the next 6 months, none of our bills were correct. Every single one of them had something wrong and while they were fixing one bill, our phones were shut off! Apparently they didn't note the account they were crediting us and the bill was late, so they shut us down forcing us to pay reactivation fees.
Cancelling was a nightmare as well. When they switched over to AT&T we took the chance to get out of there. We were billed over $80 for an partial month of service on just the data card (we switched our phones to Sprint a few weeks prior to this). We had to pay AT&T a bill and Alltel, almost $140.
When I called Alltel to find out what was going on, the manager stated "I can guarantee you no one said that to you." She called me a liar! Instead of helping me try to figure out what was wrong she was accusing me of lying and making up stories. She wouldn't help us at all.
I finally paid all the bills and will NEVER work with them again. If anyone tells me they are going to sign up for them, I will force them to walk the other way.