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PetSmart Complaint - A Monty Python Experience - pet sales
pet sales - Complaint
COLUMBIA, MARYLAND -- The writers of Monty Python’s classic “dead parrot” skit must have had a psychic future vision of the cynicism at the PetSmart in Columbia MD.
My daughter returned a very sick chinchilla that was dying in her arms. The store manager was defensive and argumentative. “We’ll give it some liquids and antibiotics,” he said halfheartedly before hustling the motionless animal to an unseen veterinarian supposedly in the back room. “Actually, I don’t think anyone here knows how to treat chinchillas,” he then confessed.
My wife and crying daughter had the humiliation of waiting in line at the service counter with the dying animal, even though she had called ahead to say she was bringing a critically sick animal to see their vet. They got about as much compassion from PetSmart as you’d expect from returning a broken toaster to Wal-Mart.
All the manager wanted to do was get the dying animal out of sight and do a hasty refund to get my family out of the store. This is sickening if it is representative of the PetSmart corporate culture. Their theme song should be from the Steve Miller Band’s: “Take the Money and Run.”
PetSmart’s managers might do better being trained to sell vacuum cleaners, which already suck.
My daughter returned a very sick chinchilla that was dying in her arms. The store manager was defensive and argumentative. “We’ll give it some liquids and antibiotics,” he said halfheartedly before hustling the motionless animal to an unseen veterinarian supposedly in the back room. “Actually, I don’t think anyone here knows how to treat chinchillas,” he then confessed.
My wife and crying daughter had the humiliation of waiting in line at the service counter with the dying animal, even though she had called ahead to say she was bringing a critically sick animal to see their vet. They got about as much compassion from PetSmart as you’d expect from returning a broken toaster to Wal-Mart.
All the manager wanted to do was get the dying animal out of sight and do a hasty refund to get my family out of the store. This is sickening if it is representative of the PetSmart corporate culture. Their theme song should be from the Steve Miller Band’s: “Take the Money and Run.”
PetSmart’s managers might do better being trained to sell vacuum cleaners, which already suck.
Comments:
Posted by At Your Service on 2011-08-14:
I have aways had a soft spot for animals.
I would wonder, though, what you would expect them to do.
I would wonder, though, what you would expect them to do.
Posted by MDSasquatch on 2011-08-15:
I too have had a non-caring attitude from that same exact store. We bought my daughter a "male" hamster from there. The signs are very specific, they ONLY sell male hamsters.
Not long thereafter, my "male" hamster gave birth. I didn't think this was any kind of a miracle, so I called the store. What I got was basically "O well, it's your problem now"
Not long thereafter, my "male" hamster gave birth. I didn't think this was any kind of a miracle, so I called the store. What I got was basically "O well, it's your problem now"
Posted by jktshff1 on 2011-08-15:
MD, how do you tell the difference?
Posted by MDSasquatch on 2011-08-15:
I don't know how to tell the difference, I trusted the store to know how. After the birth of baby hamsters, I was pretty sure mine was not a male.
Posted by Skye on 2011-08-15:
I think this dying Chinchilla should have been taken to the vet immediately, not their vet. Sometimes they do not even have a vet on duty, but someone who is just an vet assistant, and they aren't even a certified & licensed vet tech. The people at Pet Smart do not have any emergency animal care training and therefore, are not the ones who would know what to do.
I hope you finally took this poor innocent chincilla to an animal hosptila, because too much time has already been lost.
Thanks for warning others about your experience. Pet Smart just sells animals, they do not provide medical care, especially emergency medical animal care.
I hope you finally took this poor innocent chincilla to an animal hosptila, because too much time has already been lost.
Thanks for warning others about your experience. Pet Smart just sells animals, they do not provide medical care, especially emergency medical animal care.
Posted by Old Timer on 2011-08-15:
+100 Skye, "I hope you finally took this poor innocent chinchilla to an animal hospital".
My Dad raised chinchilla's for a few years. They are a very hearty little creature and can tolerate a great deal. So I suspect the problem was probably a viral infection. Chinchilla's have a very unique defense mechanism, I won't go into detail but you don't want to make one of the little guys mad and be within "squirt" range. Unless they know you as their keeper and the one that feeds them they can have a real mean streak. You can spend hours just watching them play and play fight with each other, most make cute little pets.
My Dad raised chinchilla's for a few years. They are a very hearty little creature and can tolerate a great deal. So I suspect the problem was probably a viral infection. Chinchilla's have a very unique defense mechanism, I won't go into detail but you don't want to make one of the little guys mad and be within "squirt" range. Unless they know you as their keeper and the one that feeds them they can have a real mean streak. You can spend hours just watching them play and play fight with each other, most make cute little pets.
Posted by PepperElf on 2011-08-23:
1) I hope you weren't trying to RETURN a pet for being sick
2) PetSmart is a store - I believe their vet clinic is at a different location
3) How do you know it's "dying" and not just "sick". And if you thought it was dying, ... why didn't you go to a real vet?
2) PetSmart is a store - I believe their vet clinic is at a different location
3) How do you know it's "dying" and not just "sick". And if you thought it was dying, ... why didn't you go to a real vet?
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