Wendy's Complaint - To Whom It may Concern
To Whom It May Concern,
I am not an employee, nor have I ever been an employee. It has come to my attention that your crew and shift leaders are very miss treated at the Red Bluff store #26. Better yet let me start this off by asking a question. Is the one they call Norma, an Assistant Manager or General Manager? If she is then she needs to go to business school. Not only is it unprofessional to have a relationship in the work place, but it can be considered sexual harassment to her co-workers, especially when she is lecturing one of her fellow Shift leaders, while sitting on the G. M's Lap. Norma continues to talks down to her crew and Shift leaders, humiliating them as to make them feel like children, telling them they don't know what they are doing or going as far as calling them "Stupid" or telling them to "just shut up and listen".
I have many other concerns such as, whoever is putting in the times, is adjusting the times to say they clocked out at 12:15am, for both shift leader and crew that closes. Which in fact, employees are not able to get out of the store until 12:35am or later. If your policy is to shut the frosty machine down at Midnight, and it is supposed to be defrosting for fifteen minutes, and then put away and cleaned. It is a minimum thirty min process, should they not get paid for doing their job until they clock out? What happens to that time? And why are they not getting paid overtime that is due to them, especially when they are working doubles.
My main concern is that fact that I have heard from several employees, that they can't stand up for themselves when they feel they are being done wrong or being mistreated. If they say something or they stand up for themselves, they get their hours cut, or worse taken off the schedule so they get no hours at all, and are force to quit. I understand Norma is the one that makes the schedule for Wendy's, but in my experience, the max you can suspend someone is 1 week anything longer they are to be terminated.
The G. M. needs to step up and take control of his store instead of letting Norma run it. Numerous time employees have called because of an issue and cannot get a hold of their G. M. and he doesn't call them back, who are they supposed to call when they have an issue regarding the store or other problems? Because if they call "Mark” (The District Manager) they will be fired (for example Viena and Alberto). Also the employees at Wendy's have been told not to talk to John at Am Pm, because if they find out who is talking to him telling him what is going on in the store, that there is going to be consequences.
In conclusion, I hope that this letter can help the employees at Wendy's. But this is just a little of what is going on and I just wish it was coming from the employees, and not me. Just to let you know that this letter was duplicated and is being sent to the Better Business Bureau. Along with the demeaning Management letter that all shift leaders had to sign. Resulting in a shift leader to quit.
Sad thing is I took this off your web site:
We believe the foundation of our success lies in our adherence to a core set of values that encompass everything we do. Quality Is Our Recipe, Do The Right Thing, Treat People With Respect, Profit Means Growth, Give Something Back
Yours truly, Concerned Customer.