Chilis Complaint - Ignored. - customer service & incorrect order.
ROCKY MOUNT, NORTH CAROLINA -- When we got to there it took our waitress 10 minutes to even take our drink orders. We realized that they were busy so we went ahead and gave her our food order. We kind of just sat there watching her run back and forth to tables around us not bothering to ask if we needed anything. Our waitress didn't even bring us our food, the chef did. The order was wrong and we had to wait 15 minutes to get the correct order and by that time we didn't even want it. So we asked to speak with the manager who obviously didn't care about poor service. He didn't apologize or anything he just said I'll cut your bill in half. I explained to him that I had money to pay for the food, and I was not just trying to get a discount. He just handed our new checks with no apology or anything. Then when the waitress came to take our money she wanted to have an attitude and complain that she had no help even though she definitely had time to care about the family beside our table. Just because we look like younger people does not mean we don't have money, and it aggravates me that I am not taken seriously especially in a situation where I am having to pay for something. Every experience I've had at Chilis in Rocky Mount the customer service has been quite horrible and, they definitely need to considering hiring a new manager