Uniworld Cargo Complaint - Moving Difficulties
Like the others who wrote here, we chose Uniworld not because of price, but because they seemed knowledgeable and friendly. Thinsg started going badly at pick-up. First, they never offered to do a walk-through, so the estimated amount was done our inventory we provided them. That would cause problems later. We scheduled for two since we were both shipping and putting things in storage. About two weeks before, Uniworld called to change the pick-up date to later, but we explained we had given them the latest possible date. So they claimed they could complete the packing and pick-up in one day. Well the arrived over 2 hours late and came unprepared. We had a baby grand piano and they did not have a piano board. The inventory sheets were not completed on top, they claimed that they would do it back at the warehouse (That never happened) The movers couldn't even spell storage correctly. We wanted two inventories, one for shipping and one for storage, but they said no we'll just mark those items going to storage. At 10 that night, they still weren't finished and had no more room in the truck. I told them to stop when they threw my gas grill on the back of the truck. It came missing parts. They wanted to do the same to our 3 racing bikes, but I wouldn't let them. They promised they would return with bike boxes. I had to make arrangements to have them come back 4 days later to finish. The same driver returned without any packing material. Several hours late again. Luckily they had left some packing material because it wouldn't fit on the truck the first trip. I refused to let them take the bikes, since they didn't have the promised bike boxes.
At destination, the container arrived at port, but couldn't get released because Uniworld hadn't paid the shipping company. I had to complain about that so it sat in port for a week. Next the movers here had not yet been paid to deliver and unpack so it waited again. The movers on delivery were very nice and couldn't believe the condition of the inventory (Their copy was partially inlegible and missing 3 pages) When they unpacked the container, we ended up with 15 items that were supposed to go to storage and didn't receive 6 items we wanted. I got a table top and two legs but not the stabilization boards to allow it to stand up. Who knows where they are. We have filed a claim on damage due to some poor packaging.
We contacted Uniworld to seek some reimbursement for the inconvenience they caused us. I now have a lot of stuff with nowhere to store it. I also have the storage list that includes the 15 boxes they sent, so I should be getting some money back on storage costs.
We specifically asked for weight tickets on both the shipment and storage to get reimbursement from our employer. They provided neither. We sent a formal complaint letter and it came back refused.
Finally, we got hold of someone by phone and they talk about the good service they provided and honest mistakes. They can't be held accountable for our decision not to trust their packers with our bikes.
While they seem nice upfront, I'd never use them again.