McDonalds Complaint - Right to refuse service or discrimination
TORRANCE, CALIFORNIA -- The right to refuse of discrimination
I have visited your store at 18145 Crenshaw Blvd, Torrance, CA more than 6 days a week and many days two times a day. I eat lunch and many days I have my dinner there as well. The food is really great and the service is excellent during the evenings. I even stick around and use the “Wi Fi” after dinning. Many times I stay longer. The customer Service is very good and many of the employees handle multiple tasks without controversy; however, Over the last year I have been in the store a number of times early in the day and before noon and have had an encounter with the same female employee who refuses to wait on me, and screws up my order when she does wait on me. I have a right to the same service she provides to other customers she waits on, but for some reason I do not get satisfactory service from that employee.
She has told other employees “I do not want to wait on him” one of the many observed acts of misconduct for example “I ordered a large strawberry shake and large fry” and she told me the price and it didn’t sound right, so I asked her to repeat the order back to me and she had taken it wrong, and had only charged me for a small shake. When I corrected her she became agitated and reached over the counter and began punching the cancel key on the card reader with unnecessary force and stating hysterically “ok, ok, if you want to change it we can change it”. I was shocked that she was attempting to blame me for her mistake (which I believe was a willful misconduct of an employee). I contacted a manager right then to let them know what had taken place and after she talked to me she went back behind the counter and everyone gathered around her and began to laugh openly. I was again shocked at such discrimination.
Today Tue Dec 27 2011 at 10:55 AM I come in and she tells another employee she does not want to wait on me. I asked what the problem was and the other employee threw up his hands and stated I do not know. I suggested that she does not have a right to pick and chose whom she does or does not want to wait on at McDonalds. He pointed to a sign that read “we reserve the right to refuse service to anyone.” I believe there is a difference in reserving the right and discrimination. If I have done something wrong then ban me from the McDonalds. This is one person who thinks her employment gives the right to choose who they give service too in a customer service position.
This issue is not being dealt with at the management level and it continues and will continue as she thinks she is not wrong in what she is doing to your customers. What if we all decided to work at our jobs in the same manner? How long would we stay in business if one rouge employee dictated who they served?