Wyndham Vacation Resorts Complaint - Wyndham--Liars, Liars, Liars
ALEXANDRIA,& SAN ANTONIO, TEXAS -- I originally purchased a timeshare at Governor's Green in Williamsburg through Wyndham Resort properties in 2008 after my husband had passed away. I was satisfied with what I had been sold because I was a VIP member with special privileges. Lie #1. I am not certain what special privileges I received but I was told when sitting through another sales pitch two years later that I would have to pay extra from then on for use of my points and I would have to make reservations well in advance or wait until the last moment to see what had become available by owners not taking their weeks. This of course made it virtually impossible to plan adequately for a vacation with friends as I had envisioned when I signed on. I was never told this nor was I ever told that the RCI brochure full of beautify photographed resorts all over the world cost extra and were, by and large, unavailable. Also no mention was made of maintenance fees. I learned of those when I reviewed my contract much later. Of course they had taken a copy of a cancelled check and had set up an automatic monthly transfer of any amount they so determined.
At the second resort, in Alexandria, Virginia in Nov. 2010, I brought along three friends for a weekend in the city. I was told that I needed to schedule an update with one of the Wyndham Representatives-no mention of SALES REP--to review my plan and to learn of all the good things happening at Wyndham. I should have run the other way right then. I was escorted into a room at the back of the hotel and was immediately set upon by a bullying, hard hitting sales person. (I was told I would only need to be in the room about 30-45 minutes for the presentation by the person who had set up the appointment) I had told my friends to go on and I would meet them in that time period. Well, hours later after being bullied into signing a contract that I had stated at the beginning that I could not afford I emerged shell shocked and wondering what I had done. Over the course of the next month I learned that I had signed papers that opened a charge card for me and that Wyndham had put $5000 on it with out my express permission. Not once was I ever told that I had opened a charge card or that Wyndham had put the money on it. I was not given time to review any of the documents and was told by the salesperson that it was for a RCI rewards card. I thought he meant a card with a number to use to access my RCI account. I learned the truth when I received the first bill in the mail from Bank of America. I immediately called them to ask what was this/ I never opened an account with you. They told me the truth and said there was nothing they could do because I had signed the papers even if under duress. When I returned home after my trip I did call Wyndham and complained about the sales person and they seemed very sympathetic and said they would send my complaint to a special department and they would get back to me. They never did. I also told them that I could not afford the new program and I did not want it and they told me to send it all back. The only response that I got from them was a form letter explaining that they had received the contract too late and I would therefore have to pay. Needless to say I was extremely unhappy. They were essentially robbing me of my meager inheritance making life for me less secure than I had hoped.
Next, and I know I should have learned from that experience, I went to San Antonio, TX with a friend to her timeshare. Same deal as at Alexandria--she needed to meet briefly with the Wyndham Reps for "Updates". I was asked if I would like to come along and I related my bad experience with them and state unequivocally that I could not afford anything else. They both commiserated with me and assured me that I should come along and I would be nothing but ecstatic about the with what they could do to fix my problems. Of course, I thought that I was going to return to the original plan--not so. We were kept in their offices for the better part of the day and were fed one lie after another. We were told that there would be no maintenance fees. They would be taken care of with points we would earn each month with the submission of six names for prospective sales talks. I discovered this lie when I returned home after visiting relatives for a month and the bill for $3000 awaited me. We were told that we could make money by returning all unused points and they would be converted to weeks to be rented out at only their best 25 Wyndham Resorts. All we ever needed to do was call Cameron--one of the reps and he would take care of us because he would be our personal assistant/representative. We were told always call Cameron first. Trouble was, I was later told that Cameron was not my representative and the other one, Jason, never was available and never returned my calls. My friend has stayed with the program and has yet to see any money from any rentals. I asked repeatedly for things I had been assured that I could get because of my membership status and got not the first perk or rental that I wanted. We were told that there would be no more assessment fees and I just received a bill for just that thing. There are so many more falsehoods that I could list. I have read many other reviews and much of what I have read I have experienced with this company.
I have been to several of their resorts, two were roach infested--the one at San Antonio and the one at Edisto Beach, SC. one charged additional fees--in spite of the fact that we pay exorbitant maintenance fees each month. I discovered when I first tried to use points that I had banked with RCI so that I would not lose them that I had to pay even more to them and many of those beautiful resorts that are in the glossy magazine are unavailable. The one in Maine was quite small but was by far my best experience. The one in Mont Tremblant was filthy with threadbare furniture and window hangings. You dared not put your hand down into the seats because of the filth. The manager was rude and nasty. When I complained about the additional fee he had tacked onto the rentals, he told me to get out if I didn't like it. This after I had driven two days with three friend to get there. The equipment was old, broken and unsafe. My friend was almost thrown from the bicycle that she had chosen. It was the best of them all. We almost drowned in their poorly designed boats. They don't explain in the brochure that you are along a major highway or that it's noisy.
I have sent Wyndham two letters stating all my complaints and also told them that I could not afford to pay for this timeshare. I have only a small amount of money left and if forced to pay for this I shall be reduced to filing for bankruptcy. I asked them to sell the timeshare or let me out of the contract because of their deceptive, pernicious, and predatory practices. I have no savings, no securities, no home ownership, no nothing except my personal belongings. I have heard not one word from Wyndham. All I get are bills, bills, bills, and threats. I have contacted a lawyer and have been following his advice, but I fear that while well meaning, he is of not much value. I have submitted complaints to the FTC, the AG of Arkansas, the Better Business Bureaus in San Antonio, and others. I shall continue to make my complaints heard because no person should be subjected to such practices. I do have a witness and she too is attempting to get out of her contract and is willing to testify to what happened to us in San Antonio