[X]
Write ReviewJump to 
1
Helpful
Votes
Votes
Hotel-Rates.com - Hidden Fees
Booking Hotel Room Online
Review by theannbug on 2012-02-18
Rating: 
AUBURN, CALIFORNIA -- I used hotel-rates.com to book a room in Auburn CA online. Once the reservation was made with a credit card purchase, the amount was almost $30 more than what the quote was. I called hotel-rates.com customer service number and asked why it was higher than the quote. They said the extra fees involved raised the price. I asked for a break-down of these fees. The CS representative asked me to hold and she came back explaining there was a $19.99 booking fee added. I asked them to remove this fee, that there was no indication of any extra booking fee when I made this reservation. They claimed that the extra fee would be refunded to my credit card within five business days. I am not holding my breath to see this refund but will definitely be checking to confirm this fee is removed. I would recommend anyone using this Hotel-Rates.com service to double check the charges after making reservation OR better yet, use another booking service!
Comments:
Posted by oldisgood on 2012-02-19:
Can some please explain why you use these 3rd party booking sites? I have always booked with the Hotel chain website and have compared that price with the 3rd party price, and the hotel website has always come out cheaper and I get the hotel I want. Also, I can cancel the reservation if I need too. I do not get the Nonrefundable price, ever.
Posted by onlooker on 2012-02-21:
When trying to book for a week in florida, the booking site provided a slew of rooms in a few minutes. Located in places all over Miami. On the other hand, 2 hours of looking, reviewing, comparing and checking complaints - got me a great place at a great price located on a great beach. And by going direct I got everything back when I unfortunately had to cancel the trip.
I too do not get it.
I too do not get it.
Posted by Annoyed on 2013-03-24:
This site is a ripoff. I accidentally booked with them thinking I was booking online directly with the hotel. The taxes and fees are 36% if the total room fee!! Not worth it. Don't use them.
Note: All comments are reviewed by a moderator before being published. Please be sure to read our guidelines before commenting.
Company Reps: Post your company response!
