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Alamo car rental Kauai - Don't rent from here unless you want to get ripped off and lose your peace of mind.
Complaint
Review by 19noanie61 on 2012-03-07
Rating: 
HAWAII -- I rented here in February of 2011 because they had the "lowest rates". What a mistake! When I went to get my car, they proceeded to try to hard sell me all kinds of extras which I did not need. Then they told me that I should prepurchase my gas with them to save 11 cents a gallon. I was told that it would cost $67 dollars and that there were no refunds, so I should bring it back as empty as possible. After waiting in line for an hour, I was then told that the mid-sized car that I had reserved was unavailable. They had no mid-sized cars even though I made my reservation six weeks prior. I was told to pick any car at no extra charge which meant I got a Jeep because that was all that they had in the lot. Although I didn't really want a Jeep, I took one. When I brought it back at the end of my trip. They first tried to charge me $25 for a small amount of sand in the floorboard. They then informed me that I owed them $102.00 for gas. Remember they had quoted me $67. When I told the attendant that I had been quoted the lower amount, I was informed that was only an estimate and was then reminded that I was told this because there were managers initials on the contract that indicated so. When I said this was not true, I was more or less called a liar. I asked to speak to a manager and was then scolded by this attendant for being rude and told that she was going to write down everything I had said in my file. Thats when I lost it and refused to pay until I had spoken with a manager. She then left and returned saying no manager was available but that I could get $25 knocked off the bill. I still ended up paying more than was agreed.
It is my opinion that this company purposely and deceptively makes customers pay more than the original agreed amounts and I will NEVER do business with them again. I encourage anyone reading this to use another company if you value your hard earned money and your peace of mind.
I was also told by two different people that someone from the company would be in contact with me to resolve these issues. That was almost two weeks ago and I have yet to receive that call.
It is my opinion that this company purposely and deceptively makes customers pay more than the original agreed amounts and I will NEVER do business with them again. I encourage anyone reading this to use another company if you value your hard earned money and your peace of mind.
I was also told by two different people that someone from the company would be in contact with me to resolve these issues. That was almost two weeks ago and I have yet to receive that call.
Comments:
Posted by alamocares on 2012-03-12:
We are listening and regret that you had this experience. I want to look into this further. Please email care[at]alamo.com with your contact information, reservation number, rental agreement number, and any further details not covered in the review. When emailing, please use "Incident 120312-001301" as the subject so we can tie the email to your case file. (Rich)
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