Mealey's Furniture / Serta Mattress
WARMINSTER, PENNSYLVANIA -- I have to say that Mealey’s furniture has OK customer service but Serta mattresses that they sell are garbage. We had purchased Bellagio Villa plush mattress set (mattress and box spring) from them. 2 weeks later the middle of the mattress had sunk. They had send the inspector out to our home and it was determined the mattress is defective. So they brought us an exchange of the same, a week later that one sunk in the middle. This time we went back to the store and exchanged for Perfect Sleeper Levington Firm mattress (they waived the exchange fee) 1 week later exact same problem the mattress sunk again in the middle. Very uncomfortable to sleep. The inspector came looked at it again, said it sunk 1.25 inches which is a ¼ inches below Serta standard. (This is a firm mattress in 1 week time) This is no cheap mattress either, its almost a thousand bucks. Every night I am having is a sleepless night. The service department had refused to do anything for this 3rd mattress. (3 mattresses in less then 60 days) My word to corporate was either small claims court or my money back. The next day Mealey’s came and had picked up their garbage and had issued us a full refund for the mattress. My word of advice to anyone who is looking for a new mattress is to avoid buying Serta Mattresses at Mealey’s Furniture.