Kimberly Clark needs to pull their hourglass pads that are causing allergic reactions and rashes
Poise Bladder Leak Protection Pads - Complaint
NEENAH, WISCONSIN -- Kimberly Clark has made a poor decision. The have forced a very horrible light bladder protection pad on it's consumers. Not only that, but they have discontinued their original tried and true product. They didn't let any of the merchants that sell them know that the originals were going to be discontinued. I went to all of the sold them, they all ordered them for me, but the order couldn't be filled.. All of the merchants told me they had no idea the products were no longer going to be sold.
Their new Hourglass pad as well as many of their other "new and improved" pads contain a dye to which MANY women are allergic. See http://community. poise.com/topic/Lbl-Products-Product/Think-New-Poise/800000367 That topic alone entitled "allergic reaction" has had 8337 views (as of this review) That should give corporate a clue that it is just more than a few consumers who are having allergic reactions. On this forum they plant company reps who, in the words of one consumer who posted
"1. Dismiss the pain your customers are experiencing:
2. Dodging the questions asked in previous post; specifically, GIVE US A FULL NAME, FIRST AND LAST, OF A REAL PERSON ALONG WITH THEIR DIRECT PHONE NUMBER whom we can contact and who will be able to give us some assistance;
3. Dummying down the conversation by giving us the spin-doctored media response rather than actually addressing the needs of your customers."
The new pads are also horrible at containing leaks and odor. The old pads did EVERYTHING they were supposed to do. The new pads bunch up in the middle which cause leaks and embarrasssment (ironic because they are supposed to PREVENT leaks and embarrassment) They come apart and don't stay in place. There WAS a Poise on the market that had wings that kept it from bunching up, but that was discontinued also. Kimberly-Clark has even stooped so low as to put their new substandard product (which comes in purple packaging) into their original pink packaging. They thought we, the consumers (some who have been using their product for 20 years) wouldn't notice. News Flash Kimberly Clark, we aren't the stupid people you think we are!!
I called the support number, I got a representative who apologizes profusely, tells me there are no plans to pull the rash causing product, assured me my complaint is being taken seriously and will be passed on to the research and marketing department. When other people have complained http://community.poise.com/topic/Lbl-Products-Product/Help-Word-Horrible/800000540msg800002639 they are told that nobody has complained about the itching, burning, rashes except for them.. which is also what I was told when I called KC to complain. They are trying to sweep this problem under the rug and keep forcing this horrible product against unsuspecting consumers. Then, those consumers ecxperience the rashes itches and burning, call to complain, are told there are no other complaints about this product, offered a check and the cycle starts all over again. I was then offered coupons; she was obviously NOT listening to my complaint.
Yes, there are other LBL products out there, none of which have wings, but that is not the point.
The point is, our complaints are being ignored and dismissed. This new product was shoved down our throats with little option to continue using the original product.
Kimberly Clark should be ashamed. The CEO who is a MAN, does not seem to care what is happening to his consumers.
Update and additions
I am just sickened at how Kimberly Clark KNOWS about the allergic reaction and rashes that have been caused by the dye in their "new and improved" Light Bladder Leakage(LBL)protection pads and have known about it since 2008 and have yet to pull the product from the shelves. Instead, they tell you to call the consumer line where a supervisor offers you a check for $50. That is disgraceful in my book. One look at most all of the subcategories on Poise's website http://community. poise.com/topic/Lbl-Products-Product/Allergy-New-Product/800000150msg800002264 or http://community. poise.com/topic/Lbl-Products-Product/Kimberly-Clark-Ruined/800000424 or http://community. poise.com/topic/Lbl-Products-Product/Kimberly-Clark-Ruined/800000424 and you can see what a problem this is. Not only do they cause rashes, but they fall apart, the adhesive doesn't stick AND they leak. Kimberly Clark pulled all of the original pads (which worked perfectly fine with NO ALLERGIC REACTIONS) off of the shelves. That says to me.. "We are doing things our way, if you don't like it tough Shlt"
Please don't tell me to find another product. THERE ARE NO OTHER PRODUCTS THAT WORKED THE WAY THE ORIGINAL POISE DID! I have tried. Others have tried.
Ladies, or husbands if you or your wives have recently started using the new Poise in the Purple Packing and have suddenly developed a rash or other allergic reaction, PLEASE get to your OB/GYN and take the package to them. Tell them about this review as well as the Poise.com sites so that they are informed and can help get the word out about this since Kimberly Clark is sweeping it under the rug and sticking it's head in the sand