NTB - National Tire and Battery worst customer service ever. A bunch of CROOKS
Tire Service - Complaint
BAYTOWN, TEXAS -- On Sunday April 29, 2012 my 17 y/o daughter Megan [snip], arrived at NTB #796 at 3902 Garth Rd, Baytown Tx 77521 in reference to getting a right front tire repaired. The tire had a small roofing nail in the center of the tread surface causing the tire to go flat. The flat was noticed immediately and the tire was changed. The vehicle traveled less than a hundred yards on the flat tire. I instructed my daughter to take the tire to be repaired/plugged at NTB as we ALWAYS have in the past with all are tire needs. I received a phone call from my daughter shortly after her arrival at NTB stating she was told the tire was not repairable because, it was driven on while flat. I knew this was not the case and told her I would meet her there.
Upon my arrival I made contact with the Mgr. [snip] Mallard and tried to explain that the tire was not driven flat and there was no signs or damage that indicating it was. It was immediately apparent that Mr. Mallard was unsympathetic and appeared put out by having to listen to me. He was very rude, arrogant and it was obvious customer service meant nothing to him. I asked Mr. Mallard how he determined the tire was not repairable and learned he nor his employees had even inspected the tire for damage but told my 17 y/o daughter it was not repairable, and the warranty would not cover it.
I then asked Mr. Mallard to explain why he would assume it was un repairable without looking at it, and blatantly attempt to take advantage of a young girl who obviously has no clue about tires. Mr. Mallard could not answer the question but very rudely and in a loud tone stated "SIR SIR SIR I don’t know what to tell you" I then asked another employee who was in training to come look at the tire. He met me at the vehicle and pulled the flat tire from the trunk and looked it over. He agreed it did not look damaged from driving on it flat. At this time I observed him as he took the tire to the garage and took the tire off the rim. He then inspected the tire inside and out and even asked another employee to inspect it. They both agreed the tire was fine and was not damaged from driving on it flat. I then observed him inspect the entire tire and found no other leaks or damage. I was told repair would be covered by warranty to come back in an hour.
After approx. 30 min I arrived back at NTB and was informed by a smirking Mr. Mallard that the tire was un repairable because he found a leak on the sidewall. He told me it replaced with a new tire that would cost $86.00. He went on to say he was cutting me a deal. I could not believe what I was hearing. I told him I witnessed two of your employees inspect the tire for damage and leaks and none other than the center tread tire were found. I asked him if the cameras in the garage were working, I asked that the videos be saved for review because, I strongly believe the sidewall was intentionally punctured after I left the garage. I also informed Mr. Mallard I had recorded the entire nightmarish experience on my cell phone and would be making a formal complaint with BBB as well as NTB corporate. Mr. Mallard then appeared shocked and tried to apologize for the entire incident He stated it was a big misunderstanding and he did not want any hard feelings.
I have never in my life experienced or even heard of anything like what me and my family went through today at NTB. Myself and my family have been loyal long time NTB customers for many years but, I will never spend a penny there again and will warn everyone I know about this outlandish experience. Mr. Mallard is a poor excuse for a manager and has no business dealing with customers. His rudeness, and con artist sales strategies have cost NTB my business and everyone else I can warn about NTB. I intend to make a complaint with the BBB as well as looking into criminal charges with the BPD.