ICSolutions - ICSolution Is a Fraud/ Take Your Money/and Never Let a Call Connect
Inmate Calling Service Provider - Complaint
SAN ANTONIO, TEXAS -- I found ICSolutions at the county jail. Employees of the jail, didn't want to tell me anything about the inmate calling, the county is not connected to ICSolutions. I picked up a brochure. I called ICS on Thursday 4/26/12 put over $30.00 on my credit card. It cost $5.99 every time you add minutes.
Each call has a service charge plus 10 cents a minute. The first and only call I received deducted over $12.00 for a 15 minute call. I had a credit of approx $17.25. Every time a call came to my telephone, I would get a recording stating who was calling. After that I was immediately transferred to the payment center to add money to my account. At that point the call was discounted. If I didn't answer the call, an automatic recording would leave the above message, add money to my account. The message is impossible to delete from my message machine.
I called ICSolution on Sun. 4/29/12 to complain. The C/S representative told me that she would start an investigation which could take up to 72hrs to solve. When I asked more questions, she would continue to repeat the message that she had started an investigation. Monday, I called and told them I was contacting the Better Business Bureau in San Antonio TX. Guess what? Within an hour the ICSolution prepaid calling system was up and working. Within 60 minutes the problem was solved. I still think it is a scam, and fraud. Do not give ICS a dime you will not get any service. I am positive that most people using ICS would not persist to get the problem solved. ICS picked the wrong person to cheat. I am going to warn as many people as I can. Buyer be aware. Try to find any contact information on their website: www.ICSolutions.com It is the most useless site I have ever used.
The only thing the site tells you is; How to put more money in my account.