TXU Electric - TXU Beware They Can Ruin Your Credit
Electric Supplier - Complaint
HOUSTON, TEXAS -- 2007 We terminated service with txu electric and sent in our final payment. We were never contacted by them again.
2010 They offered a good electric rate and we contacted them for service. We received a letter from them rejecting us. We have never had a credit rejection in 40 years and were shocked. We always pay extra on our electricity to avoid owing a large amount in December.
I made 5 or more calls to their foreign customer service office trying to get information. I received answers like we don't know or they hung up on me. I was also left hanging for a supervisor why they laughed and talked in their language and after 10 min I hung up. I was told they had no home office by their customer service. Finally thru the internet I found their home offices in the usa.
They claimed we owed a balance of $400. I said we sent you are last payment in 2007 and never received any bills or calls stating we owe money. They asked me if I had the checks. I did have the last one stating final payment, but that was not good enough. They wanted all of the 2007 ones which I no longer had.
This is the first business I have ever heard of who fails to send bills or notify a customer about (alleged) money owed. I asked why if this was a genuine debt they did not do this. They had no answer and we did not trust them and felt their records were incorrect.
Txu reported to all the credit bureaus that they wrote off a bad debt in 2010 never mentioning that this alleged bill was a 2007. This has
brought down our credit ratings and we can not resolve it. Credit bureaus have not interest in the individual problem.
To say we detest txu is an understatement. Beware***