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Vonage - Greed Greed
Phone Service Land Line. - Complaint
Review by chrl378 on 2012-07-13
Rating: 
REDDING, CALIFORNIA -- I 1 week ago connected to Vonage in thought of saving money, not thinking at the time of the stress I would endure through this company, The order process went well I guess when you want money that is when everything is in order, I did not understand a lot that was said however was told not to worry that I could use my land line with the service, they also let me keep my old number for Charter, I got the modem and connected trying to use my land phone and only got a message that I need to check my internet connection.
So I called them thanks to a neighbor letting me have use of a cell phone. I was then walked through form a lady on making sure that I had the right connection and told me to see if I could log onto CNN on the internet. I am disabled and under doctors care for medical issues. Cannot be without my phone service. I was told that the lady would get back to me in the morning to see if I had service. Seems to me I will be getting the run around here.
So I called them thanks to a neighbor letting me have use of a cell phone. I was then walked through form a lady on making sure that I had the right connection and told me to see if I could log onto CNN on the internet. I am disabled and under doctors care for medical issues. Cannot be without my phone service. I was told that the lady would get back to me in the morning to see if I had service. Seems to me I will be getting the run around here.
Comments:
Posted by trmn8r on 2012-07-13:
If you can't be without a phone, I would suggest the dependability of a land line (which you evidently dropped to get Vonage).
I assume you are connecting to the internet via cable, since you mentioned "Charter". Or perhaps you have what is called "dry loop" - a DSL connection via you land line copper wires. Either of those solutions means you no longer have a dial tone line. Your old line line phone connects through your computer to the internet.
Sounds to me like there is simply an issue getting it set up right. Good luck.
I assume you are connecting to the internet via cable, since you mentioned "Charter". Or perhaps you have what is called "dry loop" - a DSL connection via you land line copper wires. Either of those solutions means you no longer have a dial tone line. Your old line line phone connects through your computer to the internet.
Sounds to me like there is simply an issue getting it set up right. Good luck.
Posted by leet60 on 2012-07-13:
As a disabled person you may also be eligible for discounted basic phone services. You can find more information at www.californialifeline.com
Posted by JISCal2 on 2012-07-13:
Vonage is the last phone service you would want if you need reliable phone service. The connection to your internet service will often times drop and you wont know it till you pick up the phone to make a call.
Also,being disabled you should have also been made aware that Vonage's 911 service does not work the same as typical 911 services do. Another thing to take into consideration if you decide to stick with this company.
Also,being disabled you should have also been made aware that Vonage's 911 service does not work the same as typical 911 services do. Another thing to take into consideration if you decide to stick with this company.
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