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Total Protect Home Warranty - Total Waste of Money!

Water Heater - Complaint
Review by tcynthia215 on 2012-07-26
Rating: StarEmpty StarEmpty StarEmpty StarEmpty Star
I have been without hot water for 1 week. The water heater was installed 4yrs ago and never worked right. It is not working at all and they tell me they are waiting for a work order. Iam so unhappy with them overall this is not the first problem I have had but as soon as this problem is resolved I will cancel its not worth the money and headache when you have to deal with them an their incompetent contractors. SAVE YOUR MONEY!!!!!!!!
Comments:
Posted by KevinTX on 2012-07-26:
Thanks for the warning! I found out the same about AMERICAN HOME SHIELD.

FIXING A WATER HEATER is an easy fix...If it's simply NOT heating, it's probably the heater coil which simple slides out of the front of the unit. You can buy them at Home Depot etc.

Also, doing routine maintenance like draining any sediment helps in keeping them in top shape.
Posted by TotalProtect eRelations Specialist on 2012-07-27:
tcynthia215, We I sincerely apologize that the wait time you experienced was not in keeping with your expectations. We would be happy to look into the specifics of your situation and try to find a way to rectify it. Please send me an email at eRelations@TotalProtect.com and provide your contract number and/or name, property address and phone number with best time to contact you. We will investigate the situation and report back to you as soon as possible.

--eRelations Specialist TotalProtect Home Warranty

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