Wendy's - Surprising visit
Dollar hamburger - Compliment
ALLENTOWN, PENNSYLVANIA -- Yesterday I was in an urban area I am unfamiliar with, and needed a quick bite to eat. The only place visible was a Wendy's, and the last time I was in one was July 2007. Had a totally disgusting Baconator and the usual horrible customer service and said I'd never return.
I decided to give it a try, figuring it is only a $1 hamburger, how bad can it be? The counter experience was just as I recalled. 3 CSR's walking back and forth and standing around looking stupid. Nasha, the Employee of the Month according to the picture prominently posted in the area, was flirting with the register person and/or looking like she didn't know what to do. I recognized her by her earbud, which was also in the picture. I was thinking she could use one of those TVs like in McD's that shows the pending orders.
A patron walked up with his receipt and stood waiting to speak with one of the people who were ignoring him. He patiently stood for 4 minutes, and finally someone saw him after Nasha walked away, right past him, and out of the field of view. They hadn't given him his soda with his order. A "family" walked in, and the 5 year old insisted 5 times in 15 seconds that he had to have bacon on his burger. The future of America. His mom said she wanted "the largest soda you can give me." The apple and the tree, in the same place. I waited 8 minutes for my hamburger, and was amazed that Nasha was able to locate it and hand it to me.
I left the restaurant so as to not hear the outcome of whether Junior got his artery clogging waistline expanding bacon burger. As I stood in the parking lot, I sampled the merchandise. The first thing I noticed was fresh red onion peeking out. Then the square burger. I bit into it, and the sweet flavor of the onion and pickles hit, followed by the tender burger. It was most enjoyable - far better at a glance than my usual McD's burger. It was actually "prepared" medium, and not cooked to death. It appeared more like meat than what I usually get at McDs.
As I considered this sequence of events, It occurred to me that the customer service was just as lousy as I remembered at Wendy's. Then I thought "if I had one of these burgers regularly, the novelty might wear off and I'd also have to deal with the customer service." So, it's back to McD's for me, but maybe I'll switch up one in awhile for a change. I'm usually one to focus on quality of the goods, but I find it interesting that customer service is at least as important to me when it comes to fast food.