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Toyota Financial Services - Given quite a run around
Lien release - Complaint
Review by h1997639 on 2012-08-14
Rating: 
I am buying a Toyota from someone that has a loan through Toyota financial services. It has been 3 weeks since I transferred the money to the owner, and Toyota still has not issued a lein release. Because of this, I have been unable to title my new car. The first time the owner called, TFS made it seem like everything was fine and that the money was going through. The owner even had her online account closed. Days later when the release had not arrived, she called and found out the representative wrote down the wrong bank account number. Thus, the loan did not get paid off. No one at TFS thought it was necessary to call anyone to fix that issue. Fast forward another week. After being told that a certain method of payment was the fastest by two different people, we come to find out that it will be another 10 days before the money is cleared. Overall, the experience with TFS has been terrible and very frustrating. Customer service has not been helpful, was rude on numerous occasions, and had conflicting answers for our questions. Do not go with TFS!
Comments:
Posted by trmn8r on 2012-08-14:
I've never been in the situation of purchasing or selling a car that has an existing loan, but this issue doesn't surprise me. One little mistake (that goes unnoticed) and it can create a significant delay.
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