Dick's Sporting Goods - Lifetime Warranty on Walter Hagen Golf Shoes Is a Scam
SYRACUSE, NEW YORK -- Dick's ran a "Lifetime Dry Feet Warranty" on Walter Hagen golf shoes. Since I generally play golf in the morning this sounded very intriguing to me, so I went down to the store. I first spoke to the salesman - he verified the story. So I asked what I had to do to get replacement shoes when they leaked. He said "...just bring the receipt and the shoes in and get new ones....for your lifetime....no paperwork". I said, this is too good to believe, can we get the manager to verify that position. He said sure. The manager came over and verified the position. I said sold, I don't care how much they are with that warranty and Dick's and Walter Hagen standing behind it. In the sell mode I believed them.
Needless to say they leaked...I took them back...they gave me new shoes. Then these leaked ... I took them back. Dick's refused to give me replacements. They gave me an address to write to corporate. Corporate verified the position and a cold woman followed up with a phone call.
They then claimed that the warranty was only on the lifetime of the first shoes.
In small claims court Dick's produced a warranty that said the lifetime was for the life of the shoes. But they did not say that warranty was in the store, available to me and in effect when I purchased the shoes. But the ruling went for them.
I found out that Dick's purchased Walter Hagen between the first and the second time that I went for replacement shoes. Surprise ...surprise.
Do we need to get together on a class action suit??