Conn's - Return Policy
Window Unit - Complaint
BATON ROUGE, LOUISIANA -- I purchased a $269.00 A/C unit the night of a hurricane while running all over town getting supplies for my 80 year old mother in law so she would not need to sit in the heat should she loose electricity. My husband also purchased one from Sears the same day for our home. We were very blessed in our city and the hurricane spared my neighborhood.
The morning after the storm I went to the store to return the A/C unit which was still unopened. I was told they had a no return policy on seasonal items. This was purchased 2 days ago, WE ARE IN THE SAME SEASON, I was not told of this policy, in fact I have purchased 4 TV's and a dishwasher from this same store. I can't believe this policy. Sear's returned the one my husband purchased with no questions asked.
I called the customer service department and explained that I would be happy with a store credit, they were very rude and explained that it was not their policy to tell customer's that things can't be returned, that I should have read the red envelope that they gave me AFTER THEY checked me out!.
I will NEVER SHOP at Conn's again, because of this policy. it's a shame to have such a policy. Conn's was worst than the hurricane !!!