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Conn's - Return Policy
Window Unit - Complaint
Review by nancyward on 2012-09-03
Rating: 
BATON ROUGE, LOUISIANA -- I purchased a $269.00 A/C unit the night of a hurricane while running all over town getting supplies for my 80 year old mother in law so she would not need to sit in the heat should she loose electricity. My husband also purchased one from Sears the same day for our home. We were very blessed in our city and the hurricane spared my neighborhood.
The morning after the storm I went to the store to return the A/C unit which was still unopened. I was told they had a no return policy on seasonal items. This was purchased 2 days ago, WE ARE IN THE SAME SEASON, I was not told of this policy, in fact I have purchased 4 TV's and a dishwasher from this same store. I can't believe this policy. Sear's returned the one my husband purchased with no questions asked.
I called the customer service department and explained that I would be happy with a store credit, they were very rude and explained that it was not their policy to tell customer's that things can't be returned, that I should have read the red envelope that they gave me AFTER THEY checked me out!.
I will NEVER SHOP at Conn's again, because of this policy. it's a shame to have such a policy. Conn's was worst than the hurricane !!!
The morning after the storm I went to the store to return the A/C unit which was still unopened. I was told they had a no return policy on seasonal items. This was purchased 2 days ago, WE ARE IN THE SAME SEASON, I was not told of this policy, in fact I have purchased 4 TV's and a dishwasher from this same store. I can't believe this policy. Sear's returned the one my husband purchased with no questions asked.
I called the customer service department and explained that I would be happy with a store credit, they were very rude and explained that it was not their policy to tell customer's that things can't be returned, that I should have read the red envelope that they gave me AFTER THEY checked me out!.
I will NEVER SHOP at Conn's again, because of this policy. it's a shame to have such a policy. Conn's was worst than the hurricane !!!
Comments:
Posted by CUontheFlipSide on 2012-09-04:
OK, I have to ask: If the power had failed, how were you going to run these air conditioners?
Posted by clutzycook on 2012-09-04:
Maybe they had a generator? I imagine it might take less "juice" to run a window unit than the central air.
Posted by FoDaddy19 on 2012-09-04:
The return policy is the way it is to keep people from "renting" items. In your situation since it was unopened, I think it would've been fair to allow the return. But what they are trying to prevent is people buying a window A/C unit, using it when the power is out, and then trying to return it when the power comes back on. I'm kinda surprised Sears didn't at least hit you with restocking fee.
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