Tech Support (Lack of Technical Documentation) - Complaint
My boys recently purchased one of these computers (New) from our local WalMart. This is a bargain base computer that works well for internet browsing and what not. Not a bad computer for what you pay for it.
After we got it all set up one of my boys started to play Minecraft and were not impressed with its video performance. Even after I tuned down the settings in Minecraft it was still not very good. Needless to say they wanted a new video card to place in it.
We searched and found a Diamond Radeon HD6450 video card, that should meet their needs, but requires 400 Watts to run correctly. The power supply in computer was only rated at 220 Watts, and is a slim design. The largest power supply we could find was 350 Watts.
We purchased an Ultra 750 Watt power supply and decided to install the eMachine Motherboard, 1 Terra-byte Harddrive and DVD drive into an older tower that I had sitting around. This is where I needed the technical documentation for the motherboard to ensure I connected everything up correctly.
Went to the eMachine's website and could find nothing. Chatted with their tech support(they were very prompt and friendly), but to no avail, nothing is available. What kind of computer company produces a computer and does not have any technical documents on it???
I was able to connect up the cables for the power switch and led, but need the pin outs to see if I can connect the reset switch, HDD indicator, speaker, Firewire and USB ports from the tower.
The Technician said this would void the warranty, but it is a $200.00 dollar computer to begin with.
So...If you want a decent cheap computer, buy it, but if you want something more capable, spend the money and build or buy one. Most decent motherboard manufacturers offer documentation for their motherboards. I will build my next one from scratch.