Grand Furniture - Poor Professionalism and Management
PAID OFF GRAND AND THEY WON'T ACKNOWLEDGE OUR MONEY!! - Complaint
NEWPORT NEWS VA, VIRGINIA -- We recently purchased a home and we paid off Grand Furniture along with several other accounts we had. I had a payoff letter in the amount of $1169.95 I phoned Grand Furniture to make sure they received the pay-off check. Their response was yes. ALMOST 2 months later, we received a phone call stating that they have not received payment. My response was I contacted them and they told me they received the check. Then she changed it from we haven't received the check to we received the check, but cannot process it. My payoff letter was through 08/16. The "so called" Manager, Carolyn told me that we owed and additional $52.00 because from the 10th of August until Grand recieved the check on the 14th the payoff amount changed and she was very nasty with me and told me she has lost enough money on my account (I am assuming that she was talking about the finance charges because we paid off early)and we had to pay the $52 dollars. I told her that Grand Furniture gave me the payoff letter so it is not our fault that your employees does not know the proper procedures. She said "You still owe on your account and I will not cash the $1169.95 check until we pay the additional $52.00. Then she hung up the phone on me. I was stunned! And upset. We paid off several accounts we had upon purchasing our home, and Grand is the only company that is refusing to cash a $1169.95 for $52.00 DOLLARS. $52.00 DOLLARS!!! I contacted my realtor and the attorney and they told us that she is holding the check, so our account will not show satisfactory. My husband phoned her after I told him what happen and Carolyn did not come to the phone. They left him on hold. What the Heck kind of company does that?