Charter TV - Crooks
TV Packages - Complaint
COLUMBUS, GEORGIA -- My husband and I are renting a condo and the only Cable company in the area is Charter, since we are not allowed to install a dish we thought we would give it a try. My husband called the number to talk to an agent about signing up, their number goes to a call center in India so we had some language barrier but my husband felt he had negotiated well, and got the triple play: phone, TV and Internet, even though we didn't need the phone, as it was the best price and we had a decent selection of channels, and a DVR, all for one year. Initially, the instillation was quick, easy and the installer was top notch! One evening my husband turned on the TV and for some reason we only got a handful of channels compared to what we usually got, so we went online for tech support, and quickly found out that this was not a tech support issue and we were directed to call a phone number for assistance on our package. Well, hoping it would be American based to avoid the confusion of a language barrier, we called but again, we reached a call center on the other side of the world and we quickly found out that the channels we had now belonged to a different package and we would have to purchase the next TV package up in order to be able to view them again, at this point we were six months into our one year agreement with Charter. We were currently paying around $85 a month for the triple play and had about 120 channels. Annoyed but lacking an alternative Cable TV provider in our area, we decided to do away with the phone and get the new channels. My husband was on the phone for over an hour, half of it on hold as he held for the guy in the call center to arrange for installation, which would be our confirmation of service changes; then after the insane period of being on hold, the call dropped. Seriously? Bad business. We went on line to the chat feature and decided to cancel all but our internet service as we were done with Charter Cable! That off our chests we ordered SkyAngel TV that would work through our internet and unplugged the phone. Two days following I received an automated call from Charter wanting me to rate my service call experience in having the new service installed by them. I chose (completely dissatisfied) for each selection, figuring a real person would eventually contact us. None did but we did get a statement shortly thereafter stating that we owed Charter $250, we had been charged for a service call to remove old equipment, which I had returned myself to our local office. Charged a service call to install our higher speed internet which was done remotely while my husband was on the chat feature with Charter. You're kidding me!! Right? We've proceeded to be billed monthly for the phone service and at a much higher rate since we cancelled the TV, all because they have not completed their work order to cancel the phone service. Need I say more?
Do yourself a HUGE favor and steer clear of CHARTER CABLE and buy yourself a cheap antenna, we did and for $10.99 we get several decent local channels to boost what we have on our Sky Angel programming.