Smart Tuition - Shady business practice
WOODBRIDGE, NEW JERSEY -- Last month Smarth Tuition charged me a series of late fees. According to their records they never received my check. This is the first time in 20 years of paying private school tuition I was late. I immediately paid by debit card, and was charged a 2.5% fee (on an $800 bill)? Really? Then a $50.00 late fee. Really? My wife and I have credit scores above 800. Who do you think an objective third party would side with in this situation?
In order to avoid paying another late fee, on Tuesday, September 25, I submitted my payment using the routing slip on my check. Of course, their convenient way of not posting until two business days later (what that's about I don't know, but smacks of unethical if not illegal behavior) left me hanging until Friday September 28, when I discover the payment has not yet been recorded. When I call their office I get an answering machine? Really? I'm guessing they were hoping that I would not notice, and then after October 1 I would be late again. Of course I could have paid by Debit Card immediately, but I would be charged another 2.5%? Really? I also find it interesting that this month I was sent a bill for the $50.00 late fee, but no new bill, and would have been late if I would not have noticed.
I've been in law enforcement for 30 years, and I feel like I'm dealing with a loan shark.