Hotels.com - Hotel Had No Record of Paid Reservation
Hotel Reservation - Complaint
I made a hotel reservation on Hotels.com for the first time. When I got to the hotel (a Quality Inn in Ripley West Virginia), the hotel had no record of the reservation. I called Hotels.com, and I had to speak to two individuals with limited English for 20 minutes to cancel the reservation and get a refund. Luckily, the hotel had a room left, which I got at the front desk - for about $18 less than the Hotels.com reservation.
I guess Hotels.com isn't the way to make hotel reservations.