Tmobile - Refusal to Waive Termination Fee
Cancellation of Cell Phone - Complaint
ALBUQUERQUE, NEW MEXICO -- I've had TMOBIL for a number of years and we had on occasion periodic inability to use our cell phone. In the past few months this problem became almost a daily problem. On 8/25/12 I finally got fed up with our inability to make phone calls. I sent a letter to Customer Relations and gave just a few examples where we were unable to use our cell phone. They responded that I should get a signal booster, however I was told on 9/8 that a signal booster would not work on my phone.
A short list of the times I could not use my phone. 9/4 thru 9/8 emergency use only, or no network connection. 9/9 no signal.9/10 no signal/emergency use only. 9/11 searching no signal. This is just a few examples of our inability to use our phone, yet they declined to waive the early termination fee. All these incidents happened in our house, outdoors on our driveway, or in our backyard.
Why should I have to pay for phone service when TMOBIL doesn't provide service. I want to let potential customers to beware of signing up with TMOBIL because of their lack of concern for customers.