Legendary Journeys - Don't Book With Legendary
Travel Agency - Complaint
SARASOTA, FLORIDA -- I booked a tour for my family and myself, paid for 4 people plus an optional Grand Canyon Train tour. This tour was from Oct. 5th-Oct 12th, right at the beginning there were problems. I dealt with Sherry at the Summerfield office, what a case she is, doesn't know anything but to take your money. The whole experience was a nightmare and a rip-off of false advertising and a scam.
We were to go to the Albuquerque Balloon Fest, then stop at the Petrified National Forest, Grand Canyon, and on to Las Vegas. The balloon fest was cancelled the day we went and the tour company had no back-up schedule to go the next day even though we were still there. We had to find our own way back and pay extra to see what we already paid for. Everything was rush, rush and you had no time to walk around and see other things.
The hotel they put us in was doing renovations and we were supposed to have a handicap room and it was not done, in fact the room was the farthest from an elevator and exit. Also, there was no safe place for eating. Then we left there and did a quick drive-thru of the Petrified National Forest. That night we were put up in a hotel outside of Williams to go to the Grand Canyon the next day, instead of putting us in a hotel in town where we could sight see and make use of the trip. The only place to eat was Denny's and they only had 2 people serving so that was another nightmare.
We were expecting the Grand Canyon Train to take us around and through the Grand Canyon, well that was a rip-off, because the only Grand Canyon you see with that train is in the name of the train. They charged us more through the tour company than the actual tickets cost and you saw NOTHING. Because we paid extra for a no nothing train ride when we got to the Grand Canyon we only had 40 mins. and no time to take the free shuttle to other spots of the Grand Canyon.
To get to the Canyon view point from the train required walking and steps, well my mother was handicap and there was no wheelchair for her when we got off the train, it took all she had to try to make it where we had to go and then less time to look. The tour guide was no tour guide, she didn't help with handicap at all, she gave no information during the bus travels, and was not around when you needed her.
The hotel in Las Vegas that was supposed to be handicap was far from anything and meant she couldn't leave the room because it was far from an elevator and exit. They put us in the dumpy, far away from everything Riviera to save their expenses but of course still charged us a fortune. We had to keep paying bus fare to try and get to anything on the strip and then it rained and flooded the couple of days we were there. Then the flight home was another disaster and they put us on an airline where you had to pay for every checked bag and they had nothing ready for handicap assistance like they were supposed to. The shuttle from the hotel to the airport was an hour late, for a 7:00 am flight we were told to be outside with our bags at 4:20 am, the shuttle didn't get there until 5:15 am. The trip was told to be 8 days and 7 nights, but that also was not true because day one you fly out late and get in with no time to see anything and the last day they booked us out so early that again another you saw nothing except an airplane all day long.
I have taken many tours with other agencies and this is the worst I have ever dealt with and been through.. Everybody I talked to that took this tour was very pissed also and said they were writing complaints and never going with this company again;. There are so many more bad things about this company, but I only have so much time and every time I think about it I get more [snip]. The owner of the company claims there are not complaints or bad things about the company but that shows he doesn't have a clue or doesn't want to deal with all the problems|. I would not recommend this company to even an enemy it's that bad'. BEWARE DON'T TRAVEL WITH THEM YOU'LL DEEPLY REGRET IT,. I wrote a complaint to the owner and told him I wanted a refund, of course I haven't heard a thing, so I'm trying to warn everybody I can|. I'm also going to send a complaint to the BBB, they need to be shut down now.