Aircanada - Baggage Claims
Carry on Bag That We Paid 20 Dollars to Keep It Safe Without Breaking Items Insi - Complaint
DORSAL QUEBEC -- I just received a letter back from AirCanada stating that they will not cover broken items worth over 250 dollars. My wife and I were travelling out of Toronto Airport, when they stopped us at the X-ray machine, they claimed we were not allowed liquids and either they keep them or we turn around, and pay 20 dollars to put them in the over-sized area with fragile stickers all over are 1 bag, I explained to the attendant that I was concerned these liquids where going to break, he didn't really respond, as we just got off the flight from Cancun with the liquids on board with us, however we got back to Winnipeg they lost are luggage then found it we asked the attendant in Baggage handling if everything was ok with are bag, he stated yes! However my wife opened the bag to find that are Khalsa 40oz had broken inside, we have a 250 dollars iPad destroyed in which I claiming for. The best they came back with was it could have been turbulence which there not responsible for, shifting of items, during takeoff and landing. You can tell all your excuses you want, your a joke Air Canada, just trying to recoup your bankrupt money, no wander because your customer skills also, now I no why I haven't flown with AirCanada in 30 years or more, I will go back to the best as far as I'm concerned West jet.