Papa John's Pizza Store 1651 - Credit Card Theft by Fraud and Forgery
Unauthorized Transaction - Employee Failure to Follow Procedures - Complaint
PHOENIX, ARIZONA -- On 12/10/12 I discovered a transaction that I did not generate against my Visa 123 Rewards Credit Card. The card was still in my possession and I had not ordered pizza from anyone. On my CC Transactions Ledger it identified store 1651 (16th Street/Gelndale) as the store that had accepted the card. I called the store and the shift manager Jeff tracked the transaction to Friday 12/07/12 @ 7:57PM. He informed me of the phone number used to place the order (not mine) and gave me the name of the person whose account is associated with that number, and their address, but then discovered that the order was placed online, but had been picked up in the store. I then asked why they didn't ask to see the CC as they do when I place orders. Jeff told me they're supposed to but obviously did not. I suggested this changes the culpability of Papa John's and asked for my money to be refunded.
Ten days later, armed with a Police Report and 2 conversations with Papa John's Corporate Customer Service, I haven't even had the courtesy of a return call from anyone representing Papa John's. Perhaps in fairness I should have told Jeff what I do for a living, but I am confident that he (they) will all learn in time.
I am looking for others this may have happened to during the past six months to one year, especially any that may have involved this store although it is a Corporate owned location, so other Corporate stores will also be helpful. The Police Report is entitled "Theft by Fraud and Forgery" and the lack of fiduciary on the part of Papa Joyhn's suggests that this lack on their part is acceptable, which it is not. As such, in my opinion that assume liability. There unwillingness to provide the name of the employee who failed to do their job is in essence casting protection upon them which also increases their culpability.
Arizona is one of a few states that has adopted their own version of the RICO Act (Racketeering Influenced Corrupt Organizations Act) which violation can be charged for activities involving two criminal acts in a 6 month period. Obviously you can see my intent. They didn't want to settle by doing what was right for $13.69, I will get their attention with this action.
If you have been victimized by criminal actions at the hand of Papa John's, please let me know the details and you can trust that in the end we all will bring these unlawful acts to an end. I have been researching all of the complaint sites and much has been unfolded about Papa John's and their business tactics and lack of ethics. There is little doubt that the lack of fiduciary on the part of one of their own will support my basic complaint but if I've got to take the time to do this, well let's do it right then and show them where we stand.