Tree Classics - Terrible Company to Deal With
Artificial Pre-lit Christmas Tree - Complaint
OAK CREEK, WISCONSIN -- If you want a great looking tree, are willing to pay good money for it and expect good consistent customer service DO NOT BUY A TREE FROM THIS COMPANY, www.treeclassics.com! The problem we had is so ridiculous I plan to post this almost daily for one year. Here is what happen.
The trees are gorgeous. We were delighted with our tree. It was simple to put up. The problem started after Christmas as we were putting away the tree. We discovered we misplaced replacement lightbulbs. We accepted our error and need to buy more replacement bulbs. I called the company. They informed me they were out of stock. No problem, right? WRONG! The day was 1-28-13.
They informed me they were out of replacement lights and it was up to me to call them back IN SEPTEMBER or OCTOBER of 2013, (8 months from now), when they would get more stock. I was shocked. Year long service, supply and demand is evidently not this company’s business plan. What if a business wanted to have “Christmas in July?”
I told the Treeclassics.com’s initial “management rep” -as he described himself - this was not exceptable. They were asking me to accept THEIR responsibility of selling more product. I was the customer, not the buyer or sales person! I refused to keep any note reminding me to order more bulbs in Sept. 2013. They were not willing to assist. After many fake apologies by them and my insistence to complain higher up, the same representative called me two hours later telling me they would send the bulbs out. He tried to take my order but it would not go through. I was asked to wait.
A new person got on the phone and acted like he knew nothing of the issue and also informed me they do not get new stock in until Sept. or Oct. 2013. I patiently asked him to read the notes they surely must have made on my account. He still did not act like he knew the problem. I was flabbergasted. He had complete information on me and my personal info, yet did not act like he had notes on the two earlier discussions with them that day- or communicated to the person forwarding the call to him?
Bad Company: These trees are expensive. They are obviously made and come from overseas. The box says China. If this company is not going to have the “business brains” to maintain small inventories of accessory stock for their trees DO NOT BUY them. I strongly discourage buying from www.treeclassics.com. Why?
Whose to say the bulb style will stay the same next year? They will- but should you believe them?
Whose to say they won’t run out of other tree parts, and there are many? They will- but should you believe them?
Whose to say they can look at your records and intelligently help you? They will- but can you believe them?
When you spend good money for quality artificial Christmas trees buy it from someone that will be able to help EVEN “after” Christmas too.
Search for “Best Artificial Christmas Trees” and DO NOT CHOOSE Treeclassics.com!