Fromyouflowers.com - No flowers at visitation
Casket Spray of White Roses - Complaint
OLD SAYBROOK, CONNECTICUT -- My Niece's visitation was Feb. 14, 2013 at Forest Lawn in Covina Hills, CA. I instructed fromyouflowers.com to deliver the white rose casket spray in time for the visitation at 5:00 P.M. on the 14th. On the 13th, I decided I'd better call them and make sure everything was on track. It was only after I called them that they told me they were delivering the flowers on the 15th for the funeral. When I asked them why not the 14th as I asked, they said the funeral home at Forest Lawn had told them they could not deliver on that day.
I actually drove to the funeral home to find out what was amiss. They found it was a fluke in their system and assured me everything was fixed. On the 14th at 5pm my family and I arrived to find a plain casket with no flowers. I spend 20 minutes waiting for fromyouflowers.com to respond and was told they refused the flowers again. After a back and forth tussle with the funeral home and fromyouflowers.com, the flowers were finally delivered.
They actually had the temerity to mention that it was "Valentine's Day" and that the florist might not be able to deliver on such short notice. For their part, Forest Lawn responded by having their own florists immediately make a lovely spray of flowers with no cost to me. Foryouflowers.com, on the other hand, seemed bent on finding excuses for their failure. I wrote them a letter and a supervisor called me. I explained what had transpired and his first response was that I had been called. That was a lie and a bad start for them. After that, it went downhill. As I tried to explain, he talked over me and I had to keep saying "hello" before he shut up and let me get a word in edgewise.
The conversation didn't last long because all he wanted to do was find excuses for their lack of good service. If I'd heard an "we're sorry" for your inconvenience or something like that, I'd have been somewhat satisfied. But I never heard those words.