Anyone Notice how McDonald's Quality and Service has Declined
FORT SMITH, ARKANSAS -- McDonald's coffee has been my favorite for years. I would choose McDonald's over any coffee house coffee, (Starbucks, etc). I would always get a large coffee with 8 cream. Well then they started putting the cream in it for you. Well this was OK, but then noticed it was all cream no coffee taste. Well then I noticed they wouldn't fill the coffee full it would be an inch or two from the top on the cup. I started asking for cream on the side now and for a large cup of coffee it take one cream and when you look in the cup you can see the bottom of the cup. Pathetic. They even raised the price on coffee. Now it takes me on to the oatmeal. Again and inch or two below the rim. I know another gentleman in my office that gets upset with them about this. He asked for a large Coke instead of a medium and paid for the large but when he got to the window they gave him a medium drink. When he told them it was a large the girl poured the medium drink into a large cup and added more ice and handed it to him. Pathetic. If I get a bagel with cream cheese I pay for an extra cream cheese but it doesn't seem to get into the bag. When I ask about it they argue it is in the bag. Now if you want extra condiments you pay for it. If you notice the meat patty is half an inch from the side of the bun. Today I got a bacon biscuit for breakfast and it was only a half a piece of bacon on it. Well I got a Cheeseburger Happy Meal for lunch the fries were cold and hard. Eating them made you chock. The cheeseburger was so cold the cheese wasn't melted. It is very sad. I won't even get into the drive thru lanes. If this one lady isn't there to take the money you can forget getting anything right. She is truly the only good thing at that McDonald's. They truly have pushed me over the edge. I will not return. I will have to find another route to work. Pathetic. If they are going under they need to shut down some stored and concentrate on building the business again. Quality and service are two main factors that need to be paid attention to. Not just the all mighty dollar. You will end up loosing McDonald's.