Raymour Flanigan - Not Reputable-Thieves-Liars-Stay Away
Mattress - Complaint
WOODBRIDGE, NEW JERSEY -- My wife and I went to a Woodbridge, NJ branch to buy a mattress. My wife is 73 y. o. and has Cancer. We were shown an IMatress setup with an adjustable frame. Told that the remote for the base can be wired or non wired. I chose the wired model. Lucky that I was looking over the salesman's shoulder when he wrote up the order as I noticed that the base he wrote up was a Temperpedic brand. He did not tell me this but just went ahead and wrote it in on the order. When I asked him what he was doing I was only then told that the IMatress does not make a base that was wired. Did not tell me this before.
I asked to see what the Temperpedic base looked like and was shown this crappy ugly base that was in a different area of the bed dept. The base was not cheap ($2,800). HE TRIED TO SLIP THIS IN WITHOUT TELLING ME. I said Ok I'll take the wireless IMatress remote model and paid the extra $200. I then asked if the delivery men wore shoe covers as I have white rugs. He said yes they do. Ok then I paid. When it came to deliver the mattress- the drivers did not bring shoe covers with them. When I offered them some to wear, they refused. I said then you'll have to take your shoes off.-They refused to do that that also. I said then I will cancel the order. They did not care.
They called the store mgr - he said that they cannot do any of that and never would. SALESMAN LIED AGAIN. I cancelled the order which was about $5,600.00. When I asked the mgr to credit my cc account I was told that I had to come into the store to do that. What a terrible policy. I told him that if I called my credit card company to cancel that the store would have to fill out paperwork. He did not care. I SAY STAY AWAY FROM THES STORES. They lied to me and they tried to pull the wool over my eyes. THEY ARE NOT REPUTABLE & WILL MISLEAD YOU. THIEVES-STAY AWAY. THEIR POLICYS SUCK.