ACER Computers SUCK
Customer Service - Complaint
TEMPLE, TEXAS -- Thinking buying an ACER computer? DON’T!
If you are going to throw money away, throw it my way. I made the mistake of buying an ACER Aspire 722 Netbook and within 3-4 months, the case split and a piece fell out. Not only that but the keys stick, it’s slow even with 2 GB RAM and the touch pad has a mind of its own. Some programs I get a flickering line that doesn’t go away.
ACER will not back their warranty. When I called customer service, I got some East Indian guy that does his best to void your warranty starting with the case is not covered under warranty. Then he wants you to mail in your computer (at your expense) while they evaluate it for CID (customer induced damage) to void your warranty, but the excuses are endless.
I took it to a local repair shop and they said they would have to remove the screen and take the case apart which would void my warranty and recommended I contact ACER, which I did. I ended up contacting a corporate office in Texas and was given an email address of cicserviceops@tx. Acer. com where I addressed my issues with ACER.
Not only did I get no response, when I emailed again, my mail was returned. They will make it impossible for you to have them honor their warranty. They will make you jump thru every hoop imaginable to not honor their product. My computer guys also said that ACER was their #1 for repairs.
Another friend of mine had endless problems with her ACER also.
Searching for ACER complaints, at this site 94% rated it horrible out of 418 reviews.
http://www. consumeraffairs. com/computers/Acer. html
This site has 3 page of complaints and about 60 reviews, all bad.
http://www. complaintsboard. com/bycompany/Acer-a27149.html
At this site there 27 more complaints cost the consumers over $5200
http://Acer. pissedconsumer. com/
At this site there are 462 bad reviews out of 501 reviews or 92% bad reviews.
http://www. customerservicescoreboard. com/Acer+Computers
At this site there are 10 terrible reviews
http://www. screwedbyforums. com/Acer-product-reviews-consumer-complaints-reports/
This site has 71 complaints and most are about quality, repair and customer service
http://www. my3cents. com/reviews/Acer
This site has a long list of complaints
http://www. akosha. com/Acer-complaints-77.html
This blog had 34 bad reviews
This complaint, ACER refused delivery for service
http://www. Ripoffreport. com/computer-service-repair/Acer-aspire-one/Acer-aspire-one-computer-died-8e4d2.htm
This Better Business Bureau in Temple Texas had 963 complaints of which 136 were complaints of warranty and 80 about service. And this only one of thousands of BBB’s.
http://www. bbb. org/central-Texas/business-reviews/computers-dealers/Acer-America-corporation-in-temple-tx-47518
This site is a PERFECT example of the BS you will get trying to get your ACER warranty/service
http://www. notgoodenough. org/viewtopic. php?p=329829
This website’s survey rated ACER as the WORST
This site has 2227 complaints out of 2923 or 76% hate ACER
How bad ACERS SUCK!
http://acersucks. wordpress. com/
Notebook Forums has tons of complaints
http://www. notebookforums. com/newsearch?search=acer+complaints
This site boycotts ACER and has 1769 views
http://www. boycottowl. com/Acer+Computers/100
These are you tube videos that are self explanatory.
http://www. youtube. com/watch?v=iH3_umP5c2E
http://www. youtube. com/watch?v=8dvEufWpjD0
http://www. youtube. com/watch?v=PpREX4XgGgU
http://www. youtube. com/watch?v=4qKRHW680qw
http://www. youtube. com/watch?v=DgsZ_NGMAcE
http://www. youtube. com/watch?v=KsW1DURTHco
http://www. youtube. com/watch?v=zDtic9L126o
This site is a computer reviews
http://compreviews. about. com/u/ua/support/AcerSupport.02.htm?success=1#ua_form
This site also says ACER SUCKS
http://www. direct-laptops-guide. com/Acer-laptops-suck. html
And you think this review is bad? Check this one out?
http://www. urbandictionary. com/define. php?term=Acer
Complaints from around the world
http://ask. metafilter. com/164353/I-need-a-decent-touchpad-not-an-ALPS-touchpad-from-Acer
About. com has 127 complaints about ACER
http://compreviews. about. com/u/ua/support/AcerSupport.02.htm?r=un2
So here are 22 websites, 7 YouTube videos and thousands reasons of dissatisfied customers and these are the ones that actually took the time to write about their complaints. There are many, many, more so if you are thinking of buying an ACER product, you are simply throwing your money away.
I would HIGHLY recommend Samsung as they back their warranty 100%. On a personal experience, I sat on my new dual LCD camera and broke the lens. I called Samsung and they only asked for my serial number and said it was under warranty. NO OTHER questions asked. The sent out UPS to pick it up and it was repaired 100% within 10 days.