Poor Customer Service From the General Manager of the Ruby Tuesday's Restaurant Ramsey Street Fayetteville, NC
General Manager of Ruby Tuesday - Complaint
FAYETTEVILLE, NORTH CAROLINA -- Dear Ruby Tuesday,
I visited the Ruby Tuesdays on Ramsey Street in Fayetteville, NC tonight and received the worse customer service I have ever received at a restaurant. The most shocking part is that it came from the general manager of the restaurant.
I asked three employees to please turn down the music volume. After the request was ignored for over five minutes I asked the hostess to turn down the music. Her reply was, "I will have to get the manager” which is an odd reply to a customer’s request to turn down the music volume. When the restaurant manager came out she said that the music level was fine. I asked for her manager. The general manager came out of the back and was shockingly abrupt and condescending to me. He approached me in a uncomfortable borderline aggressive manner. He didn’t approach me with a smile or words to comfort me the customer. His one and only sentence to me was that he would turn down the music to 1 and if I wasn't satisfied then I would have to leave. This was humiliating to me because he said this in front of employees and customers as we were standing next to the hostess stand.
He set a poor example of customer service in front of four of his employees. His is in a position of authority and set an unbelievable poor example of customer service for his employees to witness. This behavior was telling is underlings that it is okay to be rude and uncaring to a customer’s request and that customer service is not the #1 priority. He didn't preface the conversation with anything else. He walks out of the back and his one sentence response as stated above. I’m very confident that Ruby Tuesday’s doesn’t condone this type of behavior from any of its employees and especially from a general manager.
I have been a regular customer of this Ruby Tuesday's restaurant on Ramsey Street for many years...ever since it has opened. For several months I have meet with a friend on Wednesday night to have dinner at this restaurant. I am appalled and disheartened that as a loyal customer that I would be treated this way by a general manager. He was cocky and arrogant. It was obvious from his words and actions that he wasn't worried at all about any repercussions of his poor customer service as evidenced by his behavior in front of customers and employees. He gives me the number to his superior and arrogantly walks away. This is just unacceptable behavior of someone of his stature and that is why I am bringing this to your attention.
If the general manager treated me this way over a simple request to turn the music down, then he will continue to behave this way when other customers complain. I will continue to be a loyal customer at Ruby Tuesdays but it will not be at the Ramsey Street location.