Choice Hotels Rewards Program - Please See the Problem Listed Below
Missing Rewards Department - Complaint
THEIR RESPONSE TO MY MISSING POINTS:
After receiving your request for credit, I researched the stay in question and found that it was not made in your name. To earn Choice Privileges points all stays must be in your name.
You can review the rules and regulations for Choice Privileges at www. choiceprivileges. com.
Thank you for your inquiry. I appreciate your membership with Choice Privileges.
Email Resolution Desk
MY RESPONSE TO THEM:
Thank you for your response Susan,
Please forward my response to someone in management for further review.
The membership WE have in the Choice Hotels program is for OUR family (which includes my husband, Franklin). It has never been a problem before for either one of us to give OUR membership number to the clerk and it be applied to OUR account. In this particular case we didn't have OUR card number and the clerk was in no mood to look it up for us. Since your company doesn't recognize us as a unified family (husband and wife) then we have no reason to do any further business with you or any of your hotel chains.
Please let this serve as notice for you to cancel OUR membership. We are happy to give all of our business to Wyndham Rewards as they are much more family friendly and solve issues with the customer's needs in mind. I am very sorry your organization couldn't put the customers first.