Blue Cross Blue Shield of Kansas - Coverage Dropped After 12ys With Company
Health Insurance. - Complaint
TOPEKA, KANSAS -- I have had a health insurance coverage through my husbands work with Blue Cross Blue Shield of Kansas for 12 ys. March 1st of this year my husband retired from his job and is on Medicare. I was told I could continue my insurance for 36 months through the cobra plan. I was on this plan for one month when I went to my pharmacy for a medication refill. I was told the insurance denied payment because I was no longer covered. What a shock that was!
After many many phone calls in which I was transferred to probably almost everyone that worked for the company (it seemed like I was transferred that many times anyway) in which most had no idea what they were doing or why I was dropped I finally got someone in management. After a lengthy conversation it was my understanding that my coverage was dropped because of a minor misunderstanding at the time I changed to the cobra plan. Now they refuse to reinstate my insurance. It took me over 20 phone calls in a two week period to find this out.
Is this the way to treat a person that has been a loyal customer for 12 ys?
All they want is your money. They don't care rather you are covered by health insurance or not. Stay away from Blue Cross Blue Shield of Kansas. They are not a reliable insurance company anymore.